Progressive Plumbing

I somewhat believe that the dealership has done all that they canIts funny that Fiat Chrysler calls me on Tuesday 7-18-and says that the last update that they have was the transmission was being replacedTo my knowledge and from what the many service advisors are telling me, that this was completed three weeks agoAll I am getting is the run around and I don't know who to believeWhen is this regional service manager supposed to drive my pickup and make a Decision of it being replaced?

Earnhardt Dodge was very disappointed to read allegations of lack of communication with Mrand Ms*** The facts are that the service manager has been extremely involved and communicative with the ***s and that Mr [redacted] picked the truck on Wednesday, October The ***s dropped the vehicle at the dealership on Sunday the 23rd when the service department was closed They were provided with a loaner vehicle When the service department spoke with them on Monday the 24th and learned of the noise concern, the service manager was unable to replicate the concernWith Ms***'s permission, drove the truck to her home and drove it with her until he heard and understood the concern He then returned to the dealership and drove the truck with a technician The technician quickly identified the issue as an imprecise ratio of the rear differential fluid and the limited slip additive The fluids were adjusted and the truck was driven to assure that the ratio of fluids was correct The service manager spoke with both Ms [redacted] and Mr [redacted] and on the 24th to explain the diagnosis and process for correction Mr [redacted] came to the dealership on Monday afternoon and experienced the resolved issue, but asked that the truck stay at the dealership for more test driving He also asked for a larger loaner vehicle, which was providedThe service manager offered to touch up some door edge paint chips, remove some white paint transfer and replace a rear fender flare that was warping at no charge Mr [redacted] accepted When the service manager learned that the fender flare would not be available until Wednesday, the 26th, he contacted the customer and left a message with the update A final test drive was taken and the truck was filled with gas Mr [redacted] picked up the truck on the 26th The dealership was responsive, communicative and resolved the issue Mary LaRue W***/General Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below I did indeed purchase the Jeep from this firm as it was the only vehicle that had the exact options that I needed However, I was charged an additional $plus tax for an alarm, that on the window sticker was listed as "Code Alarm Gen II" But the alarm that was installed, that does not work, is called a "Pursuit", (per the dealership) I tried looking up info on this alarm through [redacted] , and no such alarm comes up I requested, from my sales rep, [redacted] , documentation for the alarm, namely, installation instructions, adjusting the unit, troubleshooting, diagnosing, repairs, tech support, warranty info etc I received copy of a tiny printed insert, which was a fax of a fax of a copythat provided ZERO information.Understand that I purchased the Jeep, brand new, in Gilbert, and I live miles away in Tucson I can't depend on a dealer miles away to service this alarm every time it has a problem I bought a factory stock Jeep from Chrysler Corp, a Jeep that ANY dealer can fully service, that that's NOT what I received I want the unit completely REMOVED so that ANY Jeep dealer nationwide can service my Jeep I am also demanding a refund of the $price plus tax, approximately $855.If the dealership will not remove the non-working device, I will have a local Jeep dealer remove the device, and then I will pursue Earnhardt Jeep for the cost of removal, plus the $ Regards, [redacted] ***

The dealership agrees to reimburse Mr [redacted] $for his replacement tires The new demand for $for an alignment is denied; however, the dealership is willing to make an $credit for service at the dealership available to Mr [redacted] Mr [redacted] should contact Terry ***, director of parts and service, at ###-###-#### to accept this offer [redacted] General Counsel

Dear Revdex.com: Mr [redacted] complaint was forwarded to me for handling because he worked with my department when he visited our dealership on February 13, He expressed interest in purchasing a new Chrysler which was advertized for $20,198.00, after factory rebates, plus dealer additional items, totaling $1697.95, including vehicle protection, security system and paint protection Mr [redacted] left the dealership when he was informed that the additional items were a part of the advertisement.Yesterday morning, prior to the receipt of this complaint, Mr [redacted] posted a comment on the Earnhardt Review site regarding his dissatisfaction on the pricingHe was contacted by the Manager with whom he worked, Mark Martinez Mr [redacted] stated that he left our dealership and went to Chapman Dodge, where they worked up figures on a new Chrysler 200; the security system at Chapman was $500, versus $at Earnhardt MrMartinez reviewed the pricing and the dealer added items from Saturday's deal and advised Mr [redacted] that he would match the alarm price at Chapman and reduce the price of the tint added to our vehicle to $200, with no other additions, to earn his business This was agreeable to Mr [redacted] and he will contact us to proceed with the purchase after he corrects an issue with the credit bureaus that is impeding a purchase at this time In summary, Mr [redacted] 's complaint has been resolved and we are awaiting his call to proceed with the sale Please contact me if you have any questions relating to this matter and thank you very muchBest wishes: Colleen M [redacted] Special Finance Director Earnhardt Auto Centers ###-###-#### [redacted] @earnhardt.com

Earnhardt's Gilbert Dodge has reviewed Mr [redacted] 's concern and discussed his issues with its tire vendorIt notes, as Mr [redacted] admits, that Mr [redacted] was cautioned about the need for future attention to his tires approximately weeks before his tire failed Mr [redacted] drove at least 49,miles on his replaced tiresFor that reason, the dealership is unwilling to reimburse Mr [redacted] for the entire price of his replacement tiresIt is willing, however, to pay him half of that amount, or $ Upon learning that its offer has been accepted, Earnhardt Dodge will mail Mr [redacted] its check in that amount [redacted] General Counsel

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint For your reference, details of the offer I reviewed appear below While it is understandable that the tires would need to be replaced soon anyway due to the milage, when I got the new tires at [redacted] ***, they indicated that if it were not for the camber issue, they would not yet require replacement based on wearIf Earnhardt Dodge warned me that they may require future attention (not immediate attention), which they did mark as yellow on the most recent report card, then they would have looked at the tire wear and should have noted and informed me of the safety issueEarnhardt Dodge is not addressing this major concernThey also still have not addressed my request to have my car's wheel alignment checked, again negating their concern for safetyAll of this could and should have been prevented had they informed me that I had camber issue and needed IMMEDIATE REPLACEMENT and a WHEEL ALIGNMENT to fix a mechanical issueA good technician would have been able to spot this Since I am concerned for my own safety and Earnhardt Dodge never addressed the alignment issue, I took it upon myself to bring the vehicle to Firestone Complete Auto Care to get a wheel alignment on May 18thThey found issues with the right front toe, steer ahead, left rear camber, and right rear camberThis cost me an additional $+ tax on top of the premature tire replacement Regards, [redacted]

August 21, 2015Dear Dispute ResolutionConsultant:Please be advised that this complaintrelates to a purchase by [redacted] ; [redacted] not a signer on the contract, so we contacted Mr [redacted] to discuss the complaint.Mr [redacted] purchased a Chryslerwith 42,miles from Earnhardt Chrysler Jeep Dodge Ram [ECJDR] on May 29, Mr [redacted] stated that on orabout August 16, 2015, the vehicle almost caught on fire and he had it towed toPlanet Chrysler Dodge in Flagstaff Hestates that the dealership informed him that there was an open recall on thevehicle, which contradicted what he was told by ECJDR’s ServiceDepartment .He believed this recallcaused his vehicle to overheat.We contacted Planet ChryslerDodge and spoke to the Service Advisor handling the repair He stated that they had restored power to thevehicle and believed that the problem was caused by the improper installationof a new battery We verified that ECJDRnever replaced the battery on the vehicleWhen asked about the open recall, hestated that Mr [redacted] must have misunderstood him because there are no openrecalls on the car.We contacted Mr [redacted] afterspeaking with Planet and advised him of our conversation regarding the recalland Planet’s assessment of the cause of the service problem We emailed him a copy of the vehicle historywhich showed that the prior recalls had been repaired on October 5, Thevehicle was not sold to him with an open recall and the battery was not installed by ECJDR Please contact me if you have any additional questions or if you would like me to provide a copy of the recallhistory sent to Mr [redacted] Thank youv ery much.Best wishes: [redacted] , Special Finance DirectorEarnhardt Auto Centers

The dealership has refunded the cost of the Auto Butler for the customer's benefit. It understands that this matter is resolved. *** [redacted] General Counsel

Dealership records reveal that check no [redacted] , representing the cancellation funds, was sent to Ms [redacted] on July 5, The check was jointly payable to Ms [redacted] and TD Auto Finance, the lender on record It was expected Ms [redacted] would endorse the check and forward it to the finance company The dealership does not have a record of anyone from its business office having spoken directly with Ms [redacted] Therefore, it appears that notice of the lost check was given to Mopar by Ms [redacted] Mopar will issue replacement checks, but no sooner than days after the issue date of the original check A new check was issued on August 26, and received by the dealership on September 21, It will be over-nighted to TD Auto Finance on September 22, 2016, for delivery on September 23, Mary LaRue W***/General Counsel

The dealership has been working with Ms***, and with her father. The dealership arranged for a representative of the manufacturer to meet with Ms*** on Friday, May 29, and they reached an agreement for a goodwill replacement of the vehicle Ms*** purchased in *** and had
shipped to ***. It appears that a replacement vehicle will need to be ordered, as none are available in the various inventories in the area. The customer will be traveling for several weeks, so there may be some delays in the process. *** *** ***General Counsel

Good day!I contacted Mr*** this morning and explained in more detail how the advertised price, with dealer additions, is calculated. The price on the Chrysler he was interested in buying is $below invoice; the dealer added items offset a portion of the $loss. The price and dealer additions are fully disclosed on the offer presented to the buyer(s). The buyer can accept or reject the terms. I advised him that I would sell the vehicle to him and his wife at the advertised price, without the security system and additional items, but he declined; he is purchasing from another dealer because he does not agree with our pricingMr*** has my contact information and should he reconsider, I will gladly honor the offer to sell the vehicle without the dealer added items.Thank you and please contact me if you have any questions.Colleen M***

The dealership has reached MrDixonMr*** has an appointment for Monday, June 15, to have the security system removed and to received his full refund *** *** *** General Counsel

The *** purchased their vehicle "AS IS" subject only to the statutory day, miles used car warranty. The service concern arose significantly after the warranty had expired. Notwithstanding the expiration of the warranty, management spoke with Ms*** after receipt of her
complaint. The dealership has agreed to contribute $toward the repair as a goodwill gesture. Ms*** is emailing the repair bill to the dealership and it is expected that a check can be issued to Ms*** early next week. The dealership considers this matter to be resolved. *** *** ***General Counsel

Earnhardt's Gilbert Dodge, Incunderstands that this matter has been resolvedMr*** successfully purchased a vehicle on June 3, *** *** ***Generael Counsel

I have reviewed the response made by the business in reference to complaint ID ***, and find that this
resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Ms*** purchased her Dodge Charger or months ago, in August/September 2014. At the time of purchase the vehicle had been driven 77,miles. It presently has 102,miles.MsLevant's vehicle has not been in the shop at Earnhardt's Dodge since it was
reconditioned for sale, so the dealership does not have any record of the several oil changes and 90,mile tune up that would have been the recommended maintenance in the intervening months and miles. As far as the dealership can tell, the events leading to the present service are the first instance of the vehicle overheating. The rust that is impairing the cooling system is on the interior of the system. It would not have been observable during a reasonable, regular reconditioning process. The coolant presently in the vehicle is extremely dirty, so it is impossible to tell whether it has been replaced. The statutory used car warranty that applied to the vehicle at the time of sale was for the earlier to occur of miles or days. Having been driven nearly 25,miles in months, the vehicle is outside that warranty in time and miles.The demand for a free repair is denied. *** *** ***General Counsel

The dealership's records of its inspection of Mr***'s truck contain detailed findings of a significant coolant leak at the water pump that had caused the engine to severely overheat. The engine had multiple cylinder misfires, warped cylinder heads and severe scoring on the cylinder
walls. There was heat damage to multiple connectors and spark plug wires. The recommendation to replace the engine was based on these findings. In spite of the damage to the engine from overheating, the engine, with at least 133, miles, might run with a new water pump for some time, but the warped heads are likely to result in blown head gaskets and the scored cylinders likely will result in oil consumption concerns. The burnt wiring also is an on-going concern. Earnhardt Dodge would not in good conscience, or in the exercise of professionalism, recommend a repair that left so many, significant risks to the engine. Mr*** admits he authorized the $(actually, $493.48) diagnostic on his vehicle. The demand for reimbursement is declined.Mary L*** ***/General Counsel

Dear Revdex.com:Ms***'s complaint was forwarded to me for handling as she dealt with my Department when she came into the dealership on June 10, 2017. I am pleased to report that the matter has been resolved to her satisfaction.I contacted Ms*** on June 13, 2017, after
researching the sales price listed on EdmundsThe price she quoted in her complaint is the correct price. The Salesman with whom she met offered her the internet price of $as listed on the Earnhardt website. He believed she was mistaken regarding the Edmunds price as he thought only new vehicles were listed on that site. It was he whom was mistaken. When I called Ms***, I apologized for the misinformation she had been given and verified that she would receive the lowest advertised price , which was listed as $on the Carfax website. I obtained an approval for her the following day through Avid Acceptance and she took delivery of the Grand Caravan on June 14, 2017. When I spoke to her yesterday, she stated that the second visit was perfect and she would "happily recommend" Earnhardts to her friends and family.Please contact me if you have any questions regarding this matter. I thank you for forwarding this complaint as it allowed us the opportunity to remedy the situation and keep Ms*** as a valued Earnhardt customer.Respectfully yours:Colleen M***Special Finance DirectorEarnhardt Auto Centers***
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The dealership has been informed by FCA that a Business Center Technical Advisor will be visiting Mr. [redacted] on Wednesday, August 3.  The dealership is contacting Mr. [redacted] to update him on the status of FCA's efforts.  The dealership is and has encouraged FCA to complete the lemon law process with Mr. [redacted] vehicle.  Mary L[redacted] Walker/General Counsel