Progressive Plumbing

Earnhardt regrets that there was a manufacturing defect in the vehicle Ms. [redacted] purchased.  The vehicle originally was delivered by FCA to [redacted] Group, the  Chrysler Dodge Jeep Ram dealer in Superstition Springs Auto Mall, Mesa, AZ.  The Heggs Group  preformed the...

pre-delivery inspection on the vehicle before the vehicle was traded, dealer to dealer, to Earnhardt and, subsequently, sold  to Ms. Bodnar.  The defect from which Ms. Bodnar's vehicle, suffered, however, is a deep manufacturing defect and not of the type that would have been discovered by any dealer  in the proper performance of a reasonable pre-delivery inspection.  Ms. [redacted] has not suffered any damages.  She was not injured, nor was the vehicle damaged.   Her vehicle has been repaired under warranty with no cost to her.  The repair was performed by a licensed FCA dealer.  There is no evidence that the vehicle is unsafe.  There is no indication the lemon law would apply as the defect has been repaired.  If she seeks further response, however, the manufacturer is the most likely source of that response.  Ms. Bodnar's concern is not a dealership matter. Mary LaRue W[redacted]/General Counsel

August 21, 2015Dear Dispute ResolutionConsultant:Please be advised that this complaintrelates to a purchase by [redacted] not a signer on the contract, so we contacted Mr. [redacted] to discuss the complaint.Mr. [redacted] purchased a 2012 Chrysler300 with 42,927 miles from...

Earnhardt Chrysler Jeep Dodge Ram [ECJDR] on May 29,2015.  Mr. [redacted] stated that on orabout August 16, 2015, the vehicle almost caught on fire and he had it towed toPlanet Chrysler Dodge in Flagstaff.  Hestates that the dealership informed him that there was an open recall on thevehicle, which contradicted what he was told by ECJDR’s ServiceDepartment.  .He believed this recallcaused his vehicle to overheat.We contacted Planet ChryslerDodge and spoke to the Service Advisor handling the repair.  He stated that they had restored power to thevehicle and believed that the problem was caused by the improper installationof a new battery.  We verified that ECJDRnever replaced the battery on the vehicle. When asked about the open recall, hestated that Mr. [redacted] must have misunderstood him because there are no openrecalls on the car.We contacted Mr. [redacted] afterspeaking with Planet and advised him of our conversation regarding the recalland Planet’s assessment of the cause of the service problem.  We emailed him a copy of the vehicle historywhich showed that the 2 prior recalls had been repaired on October 5, 2013.   Thevehicle was not sold to him with an open recall and the battery was not installed by ECJDR.  Please contact me if you have any additional questions or if you would like me to provide a copy of the recallhistory sent to Mr. [redacted].  Thank youv ery much.Best wishes:[redacted], Special Finance DirectorEarnhardt Auto Centers

To Whom It May Concern: I  am  a  lawyer  and  work  as  general counsel  for  the  Earnhardt  dealerships,   including Earnhardt's Gilbert  Dodge, Inc.  There  was a delay  in responding with  regard  to...

 Mr. [redacted]' concern  because of vacations  and the holiday weekend.In addition  to the  warranty   re-painting of  the wheel  opening  flares  that  the dealership performed  in July 2016, the dealership has obtained  manufacturer approval  for replacing  the wheel opening  flares.  The parts for that repair are on order and the customer  has been notified  that the parts have been ordered.

Dealership records reveal that check no. [redacted], representing the cancellation funds, was sent to Ms. [redacted] on July 5, 2016.  The check was jointly payable to Ms. [redacted] and TD Auto Finance, the lender on record.  It was expected Ms. [redacted] would endorse the check and...

forward it to the finance company.  The dealership does not have a record of anyone from its business office having spoken directly with Ms. [redacted]. Therefore, it  appears that notice of the lost check was given to Mopar by Ms. [redacted].  Mopar will issue replacement checks, but no sooner than 30 days after the issue date of the original check.  A new check was issued on August 26, 2016 and received by the dealership on September 21, 2016.  It will be over-nighted to TD Auto Finance on September 22, 2016, for delivery on September 23, 2016. Mary LaRue W[redacted]/General Counsel

The dealership has refunded the cost of the Auto Butler for the customer's benefit.   It understands that this matter is resolved. [redacted] [redacted]General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID...

[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I did indeed purchase the Jeep from this firm as it was the only vehicle that had the exact options that I needed.  However, I was charged an additional $799 plus tax for an alarm, that on the window sticker was listed as "Code Alarm Gen II".  But the alarm that was installed, that does not work, is called a "Pursuit", (per the dealership).  I tried looking up info on this alarm through [redacted], and no such alarm comes up.
I requested, from my sales rep, [redacted], documentation for the alarm, namely, installation instructions, adjusting the unit, troubleshooting, diagnosing, repairs, tech support, warranty info etc.  I received copy of a tiny printed insert, which was a fax of a fax of a copy... that provided ZERO information.Understand that I purchased the Jeep, brand new, in Gilbert, and I live 140 miles away in Tucson.  I can't depend on a dealer 140 miles away to service this alarm every time it has a problem.  I bought a factory stock Jeep from Chrysler Corp, a Jeep that ANY dealer can fully service, that that's NOT what I received.  I want the unit completely REMOVED so that ANY Jeep dealer nationwide can service my Jeep.  I am also demanding a refund of the $799 price plus tax, approximately $855.If the dealership will not remove the non-working device, I will have a local Jeep dealer remove the device, and then I will pursue Earnhardt Jeep for the cost of removal, plus the $855.
Regards,
[redacted]

The dealership agrees to reimburse Mr. [redacted] $420 for his replacement tires.  The new demand for $80 for an alignment is denied; however, the dealership is willing to make an $80 credit  for service at the dealership available to Mr. [redacted].  Mr. [redacted] should contact Terry [redacted], director of parts and service, at ###-###-#### to accept this offer.  [redacted]General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I have the receipt of oil change and needed regular maintenance for the vehicle. I believe that what was sold to me was not a reliable vehicle which I was told I would get in this vehicle. I do not accept your repsonse.  What you sold me was not a 15,999 worth of a car. 
Regards,
[redacted]

Earnhardt's Gilbert Dodge  has reviewed Mr. [redacted]'s concern and discussed his issues with its tire vendor. It notes, as Mr. [redacted] admits, that Mr. [redacted] was cautioned about the need for future attention to his tires approximately 6 weeks before his tire failed.   Mr....

[redacted] drove at least 49,000 miles on his replaced tires. For that reason, the dealership is unwilling to reimburse Mr. [redacted] for the entire price of his replacement tires. It is willing, however, to pay him half of that amount, or $210.04.  Upon learning that its offer has been accepted, Earnhardt Dodge will mail Mr. [redacted] its check in that amount.   [redacted]General Counsel

I somewhat believe that the dealership has done all that they can. Its funny that Fiat Chrysler calls me on Tuesday 7-18-2016 and says that the last update that they have was the transmission was being replaced. To my knowledge and from what the many service advisors are telling me, that this was completed three weeks ago. All I am getting is the run around and I don't know who to believe. When is this regional service manager supposed to drive my pickup and make a Decision of it being replaced?

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]
 
Ms. [redacted], the name is [redacted], not [redacted], pay attention!  Mr. [redacted] contacted me and we resolved the problem together, not you.  He is a professional and a smart businessman that knows when you deal with the public, you have to stand behind your product.  He will get my business again due to his integrity and professionalism.

Earnhardt Dodge was very disappointed to read allegations of lack of communication with Mr. and Ms. [redacted].  The facts are that the service manager has been extremely involved and communicative with the [redacted]s and that Mr. [redacted] picked the truck on Wednesday, October 26. The [redacted]s...

dropped the vehicle at the dealership on Sunday the 23rd when the service department was closed.   They were provided with a loaner vehicle.  When the service department spoke with them on Monday the 24th and learned of the noise concern, the service manager was unable to replicate the concern. With Ms. [redacted]'s permission, drove the truck to her home and drove it with her until he heard and understood the concern.  He then returned to the dealership and drove the truck with a technician.  The technician quickly identified the issue as an imprecise ratio of the rear differential fluid and the limited slip additive.  The fluids were adjusted  and the truck was driven to assure that the ratio of fluids was correct.  The service manager spoke with both Ms. [redacted] and Mr. [redacted] and on the 24th to explain the diagnosis and process for correction.  Mr. [redacted] came to the dealership on Monday afternoon and experienced the resolved issue, but asked that the truck stay at the dealership for more test driving.  He also asked for a larger loaner vehicle, which was provided. The service manager offered to touch up some door edge paint chips, remove some white paint transfer and replace a rear fender flare  that was warping at no charge.  Mr. [redacted] accepted.  When the service manager learned that the fender flare would not be available until Wednesday, the 26th, he contacted the customer and left a message with the update.  A final test drive was taken and the truck was filled with gas.  Mr. [redacted] picked up the truck on the 26th.  The dealership was responsive, communicative and resolved the issue.  Mary LaRue W[redacted]/General Counsel

I will never do business at Earnhardt. The day we were doing the original deal they said take it or leave it. We will not take those add ons off and miraculously they lowered them after my complaint. This is bait and switch and I won't do business with a shady company.

Earnhardt Dodge is well aware of the concerns with Mr. [redacted] vehicle and his frustration, both of which it regrets.  After the Yuma dealership's  attempt to rebuild the transmission proved unsuccessful at resolving the problem, Earnhardt contacted Fiat Chrysler and, at its...

instruction, replaced the transmission.  The concern remained uncorrected.   Earnhardt has escalated the concern through all available Fiat Chrysler channels, has implemented all of the suggestions they have made, and has arranged for the regional service manager to drive the vehicle.  Earnhardt loaned Mr. [redacted] a vehicle from its pre-owned inventory so he could take his vacation pulling a trailer and  subsequently arranged a loaner vehicle for him.  Earnhardt also has encouraged Fiat Chrysler to arrange for a replacement vehicle for Mr. [redacted].  The concern clearly is a manufacturer concern.  Earnhardt Dodge has taken every available step to engage the manufacturer in the correction of the concern and will continue those efforts.  If Mr. [redacted] is interested in pursing a lemon law  claim against Fiat Chrysler, directions for that process can be found in his Owner's Manual.    Mary L[redacted] Walker/General Counsel

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
While it is understandable that the tires would need to be replaced soon anyway due to the milage, when I got the new tires at [redacted], they indicated that if it were not for the camber issue, they would not yet require replacement based on normal wear. If Earnhardt Dodge warned me that they may require future attention (not immediate attention), which they did mark as yellow on the most recent report card, then they would have looked at the tire wear and should have noted and informed me of the safety issue. Earnhardt Dodge is not addressing this major concern. They also still have not addressed my request to have my car's wheel alignment checked, again negating their concern for safety. All of this could and should have been prevented had they informed me that I had camber issue and needed IMMEDIATE REPLACEMENT and a WHEEL ALIGNMENT to fix a mechanical issue. A good technician would have been able to spot this.  Since I am concerned for my own safety and Earnhardt Dodge never addressed the alignment issue, I took it upon myself to bring the vehicle to Firestone Complete Auto Care to get a wheel alignment on May 18th. They found issues with the right front toe, steer ahead, left rear camber, and right rear camber. This cost me an additional $79.99 + tax on top of the premature tire replacement.
Regards,
[redacted]

Dear Revdex.com: Mr. [redacted] complaint was forwarded to me for handling because he worked with my department when he visited our dealership on February 13, 2016.  He expressed interest in purchasing a new 2016 Chrysler 200 which was advertized for $20,198.00, after factory...

rebates,  plus dealer additional items, totaling $1697.95, including vehicle protection, security system and paint protection.  Mr. [redacted] left the dealership when he was informed that the additional items were a part of the advertisement.Yesterday morning, prior to the receipt of this complaint, Mr. [redacted] posted a comment on the Earnhardt Review site regarding his dissatisfaction on the pricing. He was contacted by the Manager with whom he worked, Mark Martinez.   Mr. [redacted] stated that he left our dealership and went to Chapman Dodge, where they worked up figures on a new 2015 Chrysler 200; the security system at Chapman was $500, versus $799 at Earnhardt.  Mr. Martinez reviewed the pricing and the dealer added items from Saturday's deal and advised Mr. [redacted] that he would match the alarm price at Chapman and reduce the price of the tint added to our vehicle to $200, with no other additions, to earn his business.  This was agreeable to Mr. [redacted] and he will contact us to proceed with the purchase after he corrects an issue with the credit bureaus that is impeding a purchase at this time.  In summary, Mr. [redacted]'s complaint has been resolved and we are awaiting his call to proceed with the sale.  Please contact me if you have any questions relating to this matter and thank you very much. Best wishes: Colleen M[redacted] Special Finance Director Earnhardt Auto Centers ###-###-#### [redacted]@earnhardt.com