Proguard Warranty

I am in the market shopping around for a MBZ. I found this dealership in Maryland which I like. The dealership finance manager ran my credit and I got approved with 0 down, now while the finance manager was going over my approval he started to go over what I need and don't need. He said I should get GAP coverage and warranty. He told me that they can offer me the "BEST" warranty service provider in the business and that's when he mention ProGuard Warranty. Then he took out his cell phone and googled Proguard warranty and how much of a great reviews they have, at first I said sign me up for their best package which came up to $5900 for 6yrs/100,000 miles. I also said First but before I signed any documents I want to go home and look up the reviews myself. From what I've read in these reviews, seems like all the good reviews ProGuard has gotten cames from their employees and some of the owners friends. On the negative side Proguard doesn't do a good job living up to their words when it comes to covering mechanical issues that are covered under their warranty plan. Another review I read was very disturbing, one gentleman having problems with his transmission on his Jeep Cherokee and when he brought it to the shop, the shop contacted Proguard who then in turn told them they should find a used transmission and installed it. That's is very Low Standard from a company who claims they are the best in the business. I did some some more research into ProGuard and I see that they are associated with PepBoys and a bunch of Mom and Pop's business. Now folks, check this, Proguard warranty PREFERRED VEHICLE PROTECTION PLAN PROVIDER FOR PEPBOYS, can you imagine bringing your 2016 Mercedes Benz S550 or a BMW to Pepboys for a major issue? Are you freaking kidding me? PEPBOYS.?

From what I see Proguard warranty are only good for used American made vehicles such as Fords, Chevy, Chrysler, Dodge and maybe Toyota's or Honda's but NO German made Vehicles such as Mercedes Benz, BMW and Audi's. Folks if you purchase a German made car be sure to get the MANUFACTURER'S WARRANTY PLAN. Mercedes Warranty is $200 less than what Proguard's offering. I want to protect my investment so therefore I am going to buy my warranty from Mercedes. I am glad I looked up the reviews myself and I see that this is not a good product. I rather be safe than sorry. Manufacturer's warranty is the way to go!

[redacted]
The Revdex.com
Re:
[redacted]
Complaint
#:[redacted]
Dear
[redacted]:
August 5,
Please accept this correspondence as ProGuard Warranty Inc.'s
response to the above referenced complaint submitted for refund of his
contract
[redacted], on December 7, 2013, signed a contract
that states under the heading "Cancellation/Refunds":
‘Only in the event Your
Vehicle has been declared a total loss or has been
repossessed or if you fail to pay the lien holder the Contract purchase price
as agreed We will refund a pro-rata portion of the Contract
purchase
priceThe rights under this Contract are transferred to the
lienholder in which the lienholder would be then entitled to a pro-rata refund
reflecting the greater of the days in force or the mileage elapsed based on the
term of the Contract.'
Since [redacted]'s vehicle has not been declared a total
loss nor has it been repossessed, no refund is due from ProGuard Warranty.
If you have any further questions, please do not hesitate to
contact me at ###-###-####Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc

Problem with companies like these, they have no problem taking your money but when its time to pay they find all the loopholes into not paying for what their warranty supposedly covered. Again manufacturer warranty is the best. You can't go wrong with the manufacturer. Too many bad reviews popping up about Pro Guard Warranty. My dealer finance manager was really pushing this on me to buy, claiming these guys are the best but now I know that the dealer(s) are getting a percentage of sale of this warranty package.

Again, Seems like Pro Guard spend more time defending themselves in these reviews instead of accepting responsibility.

Based on these reviews I don't think I am getting Pro Guard Warranty that was suggested by the dealer. I do not want to go through the hassle and headache when its time to get something on my car fix that are covered under the Factory Xtend warranty. I rather just purchase the warranty from the Manufacture because I am sure they don't want to deal with complaints and lawsuits.

Thanks again for the reviews people.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: If the car was running low on oil, then why didn't the low oil light appear. Between the recommended service mileage and the engine failure was not over 2000 miles. Also the place where the oil was changed used the license plate number to register the car. Your trying to find anything to not fix this car with this petty stuff. They used synthetic oil and there were no oil leaks coming from the bottom of the car to indicate there was anything wrong. If the oil was low then this car still had a malfunction with the electric or computer system. This engine failure was not caused by improper lubrication purposely or failure to provide maintenance. If this was obviously known we never would of gotten on the highway to drive 3 states away. That's cray when we have another car, we could of just put the 2014 Nissan Rogue on the highway.
Regards,
[redacted]

[redacted]
The Revdex.com
Re:
[redacted]
Complaint
#:[redacted]
 Dear
[redacted]...

[redacted]:                                  �...⇄
August 5, 2015
 Please accept this correspondence as ProGuard Warranty Inc.’s
response to the above referenced complaint submitted for refund of his
contract.
[redacted], on December 7, 2013, signed a contract
that states under the heading “Cancellation/Refunds”:
 ‘2. Only in the event Your
Vehicle has been declared a total loss or has been
repossessed or if you fail to pay the lien holder the Contract purchase price
as agreed We will refund a pro-rata portion of the Contract
purchase
price. The rights under this Contract are transferred to the
lienholder in which the lienholder would be then entitled to a pro-rata refund
reflecting the greater of the days in force or the mileage elapsed based on the
term of the Contract.’
Since [redacted]’s vehicle has not been declared a total
loss nor has it been repossessed, no refund is due from ProGuard Warranty. 
If you have any further questions, please do not hesitate to
contact me at ###-###-####.
Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc.

Proguard Warranty is fraudulent and I am going to seek legal actions or going to the media. I have put in several calls to the Claims Manager (Richard) and no call back, I have also left messages for Joe a claims adjuster (no call) and customer service (Toni) and no call back. I have the warranty level 4 and they are refusing to cover my parts on my 2011 Mercedes and the parts are listed in my contract. The Mercedes shop has also had trouble and asked who are these people?... My brother owns a dealership and offers their warranty but as of today he said he will not promote them and he will advise all other dealerships not to support them. This is no way to treat customers who has paid in full for the warranty.

I need someone from Proguard to respond and who to contact

After paying for a warranty with Proguard, I am stuck with their process delays - and I called them couple of times to discuss the issue, but with no resolution. The delays were introduced when they were not responding to the voice messages timely, and the time they took for shipping out a replacement part found from a salvage (is what I heard from them). The process overall added about a weeks delay, and I am stuck without a car. Their carefully worded agreement talks about the repair time and rental eligibility, which means you get a rental only if the repair is beyond 8 hours of time. But it carefully avoids their ownership of process, and delays thus introduced by them. In short, customer service isn't as expected.

Re: ID [redacted] To Whom It May Concern: ProGuard Warranty is in receipt of a complaint initiated by [redacted], and submits the following in response to his concerns. On 7/30/16, [redacted] purchased a [redacted] from [redacted] and simultaneously completed an application for ProGuard’s...

Standard Protection Level 3 service plan.  ProGuard received this application on 8/2/16, the same day that [redacted] initiated a claim for a wheel bearing repair.  When [redacted]’s claim was initiated, his application had not yet been fully processed into a valid contract.  Section 6 of ProGuard’s contract notes that coverage begins “upon receipt and acceptance by the Administrator.”  Nevertheless, ProGuard worked swiftly to process [redacted]’s application, as well as his claim, and had both approved in less than one business day.  In fact, ProGuard contacted the repair facility in the afternoon of 8/2/16 with an authorization for repair.  At that time, ProGuard’s claims representative was informed that the repair had been completed and paid in full by [redacted].  Section 5 of ProGuard’s contract specifically states, “You must first be issued an authorization from the Administrator PRIOR TO ANY WORK BEING DONE on your vehicle.”  In short, [redacted]’s claim was initiated prior to his application being deemed a contract, and the repair was made prior to ProGuard’s release of an authorization code. Despite all of this, ProGuard still agreed to reimburse him for this repair, minus any excluded fees and his deductible amount.  [redacted] submitted a copy of his repair invoice, and ProGuard issued a reimbursement check. In the meantime, [redacted] also submitted a handwritten note demanding either a reimbursement or a cancellation of the contract.  In addition, [redacted] advised that ProGuard’s claims process should not take longer than one hour and that its business model is flawed.  ProGuard would like to clarify that it not only has a right but an obligation to complete due diligence prior to issuing an authorization for repair.  In this case, ProGuard also had to process [redacted]’s application before handling the claim.  As previously noted, all of this was done in less than one business day.  Finally, ProGuard would like to point out that [redacted]’s contract was accepted and claim approved prior to ProGuard being compensated for the contract.   In fact, payment for this contract was not received by ProGuard until 8/8/16.  A ProGuard representative subsequently contacted [redacted], at which time he expressed his desire to cancel his contract.  Accordingly, [redacted] was instructed to visit [redacted] and sign the necessary paperwork to facilitate his cancellation.  As of the date of this letter, [redacted] has not done so.  When ProGuard receives the signed paperwork from [redacted], a cancellation will be issued.  ProGuard urges [redacted] to visit [redacted] as soon as possible to complete the cancellation form. ProGuard adamantly asserts that it made every effort to achieve excellence in customer satisfaction by acting expeditiously to process [redacted]’s application and claim.  Regrettably, [redacted] was not pleased with ProGuard’s efforts.  Yet, in our commitment to customer satisfaction, ProGuard awaits the opportunity to resolve this matter in a manner deemed acceptable by [redacted].  Once [redacted] has completed the cancellation form through [redacted], a refund will be issued. We trust this satisfies your concerns, and thank you for your attention to this matter.

---------- Forwarded message ----------From: [redacted] <[redacted].com>Date: Wed, Apr 20, 2016 at 12:16 PMSubject: [redacted]To: [email protected]: [email protected] Revdex.com,Just writing to inform you that Pro Guard warranty has come to an agreement with me...

and the repair facility for my rental days (16) and  for the repair bill. If you can disregard my complaint; that will be greatly appreciated.Thank You! [redacted]

I purchased an extended warranty on an older model A**i A4 from ProGuard. It recently began leaking transmission fluid and my mechanic found the seals needed to be replaced. The claims department at ProGuard was very easy to reach - I actually got a live person on the first try. The language in the service contract regarding lubricated transmission part replacement is specific to internally lubricated parts. Unfortunately, the seals are exterior parts and not technically covered. However, the dealership through whom I purchased the service contract consulted with ProGuard and they agreed to participate in the repair as a good will gesture. I was very appreciative that they went above and beyond to help me.

Ms. [redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
 
Re: [redacted]
Complaint #: [redacted]
 
 
Dear Ms. [redacted]:                                  �...⇄ March
2, 2015
 
Please accept this correspondence
as ProGuard Warranty Inc.’s response to the above referenced complaint.
Mr. [redacted] purchased a 36 month
comprehensive vehicle service contract on December 26, 2013 for his 2009 Mini
Cooper. On February 3, 2015, Mr. [redacted] took his vehicle to [redacted] Auto
Repair for service and initiated a claim with ProGuard Warranty.  [redacted] Auto Repair determined a new clutch
was necessary, which is a non covered item on Mr. [redacted]’s vehicle service
contract.  [redacted] Auto Repair proceeded
with the repair and found damage to the flywheel.  Upon receipt of this information, ProGuard
sent an independent vehicle inspector to the repair facility and evaluate the
vehicle.  The inspector’s report states,
“Clutch disc worn down to rivets with hot spots on dual mass flywheel.  Dual mass flywheel loose/weak inner springs
when turned by hand.  Damage to old parts
and miles on vehicle consistent with abuse/premature wear of parts”.  Based on the inspector’s findings and Mr.
[redacted]’s contract, which states, “abuse of a non covered item (the clutch)
that causes damage to a covered item (the flywheel) is not covered under the
customer’s vehicle service contract. 
Therefore, Mr. [redacted]’s repair would not be covered by ProGuard.
If you have any further questions,
please do not hesitate to contact me at ###-###-####.
 
Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc.

October 24, 2016 Re: ID [redacted] To Whom It May Concern: Clearly, [redacted] is not satisfied with his ProGuard Warranty experience.   While ProGuard wholeheartedly disagrees with [redacted]’s allegations, we have also attempted to reconcile [redacted]’s discontent by agreeing to cancel his contract with a full refund.  However, [redacted], owner of [redacted], has confirmed that [redacted] has not signed the necessary paperwork to authorize the cancellation.  [redacted] stressed that the cancellation paperwork is in his office, awaiting [redacted]’s signature.  Again, we encourage [redacted] to visit [redacted] and sign the cancellation request so that his refund can be issued. Thank you for your time.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I AM STILL ENTITLED TO A REIMBURSEMENT FOR THE TIME MY VEHICLE WAS IN THE SHOP.THIS IS NOT FAIR AT ALL TO ME.I AM VERY DISGUSTED WITH
THIS COMPANY AND HOW THEY ARE TREATING ME REGARDING THIS THIS REFUND AND THEY STILL NEVER ACKNOWLEDGE ME ABOUT THE LAST TIME MY VEHICLE WAS IN THE SHOP AND I HAD TO PURCHASE A RENTAL 3/31/2015-4/18/2015.ACTION NEEDS TO BE TAKEN REGARDING BOTH REFUNDS!!
Regard,[redacted]

May 9, 2017Revdex.com1880 John F. Kennedy Blvd., Suite 1330Philadelphia, PA 19103Complaint ID: [redacted]To Whom It May Concern:[redacted] purchased a Level 1 ProGuard service contract for his 2004 [redacted] and subsequently initiated a claim for repair.  Attached, please find...

the service invoice for [redacted]’ repairs.  Please note that service included a valve cover gasket and broken bolt, not a cylinder head as [redacted]’ notes in his complaint.  Unfortunately, the repaired items are not covered under [redacted]’ service contract plan.  ProGuard makes every effort to achieve customer satisfaction, and we remain confident that [redacted]’ claim was handled in a fair and adequate manner.  If you have any further questions, please do not hesitate to contact us at ###-###-####.                                 �...⇄ Sincerely,   Sharlene N[redacted]

I bought their most expensive warranty available. It was an extension of the manufacturers warranty so I thought getting my faulty transmission repaired wouldn't be a problem. They suggested I go to a local transmission shop, AMCO transmission on Glenwood Avenue in Raleigh NC. I have no gripe with AMCO, they did a good job. What I do have a problem with was my bill when I went to pick the car up. I bought the warranty for $2500 a month and half ago. My bill after getting my transmission fixed, which is covered under the warranty was $650. There are so many hidden factors and exclusions in the warranty. Please beware of purchasing one. First, they only cover labor time at $75 an hour. The shop that THEY suggested I go to had a labor fee of $85 an hour. On top of that, they only paid for 7 of the 11.5 hours required to do the repair. They also wouldn't pay for any of the taxes, disposal fees, transmission fluid, etc. At the end of the day my they paid for $750 of my bill leaving me with the other $650. Please research other companies before you go with them. Their staff was quick and responsive and helpful, but the warranty itself is garbage. DO NOT BUY

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because: We are requesting reimbursement for the items that are covered under our policy.  We are aware the oil cooler was not covered but the other items were covered and not paid out upon.  We want to be reimbursed for the items our policy covers that ProGuard rejected.  We have submitted all items required for tow and vehicle, but have yet to hear correct response. We were also advised the reason for rejection of our initial claim was due to a previous adjustor taking pictures and inspecting the wrong vehicle during our first claim.  I would like all information the insurance company has to provide.  I also want to be refunded for the items that were covered under our policy due to the adjustors neglect.
Regards,
[redacted]

This letter is to serve as a response to the contract holder's request for ProGuard Warranty to honor their contract and pay for the repairs on their vehicle.  Customer purchased the vehicle from the dealership on 11/10/14 with a 90 day standard policy.  Customer's repair shop called in a...

claim on 11/16/14 for the ABS pump.  Unfortunately, the ABS brake components are not covered under 90 day policies as stated on the customer's contract.  For that reason,  we are unable to assist the customer and pay for his repairs.  If there are any further questions, please do not hesitate to contact me.Sharlene N[redacted]

[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Re:
[redacted]
[redacted] August
10,
Complaint
#[redacted]
Dear
[redacted]:
Please
accept this correspondence as ProGuard Warranty Inc.'s response
to the above referenced complaint:
On May 12, 2012, [redacted]
purchased a month / 40,mile warranty for her [redacted], VIN # [redacted]
Over the term of the warranty, multiple claims were made, each of which were
promptly resolved, with a total cost for the claims of $3,687.50. The claim [redacted] is disputing is for a power
steering pump that was installed on December 18, The first power steering
pump that was delivered was damaged in transit and could not be installed; the
supplier provided a new pump to replace the damaged pumpThe new pump that was
installed had an month warranty, which was congruent with the remaining term
of the auto warrantyAn OEM pump, which had a month warranty, was not
chosen because the pump would not have been covered for the remaining term of
the auto warranty[redacted] believes a refund should be issued for the power
steering pump, even though the warranty had expiredWe handle all claims
expediently and in a professional manner, but we have to be diligent in
adhering to the terms of the service agreementWith the warranty having
expired, the power steering pump was not covered under an existing warranty
If you have any further questions, please do not hesitate to
contact me at ###-###-####
Sincerely,
Sharlene
N[redacted]
ProGuard
Warranty Inc