Proguard Warranty

[redacted]
 
 
[redacted]                                   ...⇄ [redacted]
 
Please accept this correspondence
as ProGuard Warranty Inc.’s response to the above referenced complaint.[redacted] states in her complaint that her vehicle needed to go into the repair facility from 1/27/15 until 2/2/15 to have an air filter replaced and engine work completed.  We do not have record of her shop contacting us to start a claim on her vehicle for any engine work nor is the air filter covered under the warranty.  Therefore, since there was not a claim called in by her shop, we are unable to reimburse the customer her rental costs.  Customer also states that no one from our office has contacted her regarding her claim.  I have contacted the customer three times during different times of the day and still have not received a response.If you have any further questions,
please do not hesitate to contact me at (570) 414-0431 extension 113.
 
Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc.

Dear [redacted]Shortly after sending the Revdex.com my issue with ProGuard Warranty this morning, I received a call from Dominic L[redacted] from ProGuard. He was extremely pleasant and responsive and I now have my copy of the warranty card that he sent by mail to me to be followed up with the hard copy...

cards shortly. If possible, I would like to withdraw my complaint about ProGuard since the response time and customer care was excellent.

[redacted]
The Revdex.com
Re:
[redacted]
Complaint
#:[redacted]
 Dear
[redacted]:                                  �...⇄
August 5, 2015
 Please accept this correspondence as ProGuard Warranty Inc.’s
response to the above referenced complaint submitted for refund of his
contract.
[redacted], on December 7, 2013, signed a contract
that states under the heading “Cancellation/Refunds”:
 ‘2. Only in the event Your
Vehicle has been declared a total loss or has been
repossessed or if you fail to pay the lien holder the Contract purchase price
as agreed We will refund a pro-rata portion of the Contract
purchase
price. The rights under this Contract are transferred to the
lienholder in which the lienholder would be then entitled to a pro-rata refund
reflecting the greater of the days in force or the mileage elapsed based on the
term of the Contract.’
Since [redacted]’s vehicle has not been declared a total
loss nor has it been repossessed, no refund is due from ProGuard Warranty. 
If you have any further questions, please do not hesitate to
contact me at ###-###-####.
Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc.

They only cover a rental car for 4 days if the repair takes 8+ hours, but what they don't mention is that they take 2 weeks to even get the paperwork and parts in for your car, no matter what repair it is needing. I've been stuck living in a garage in the middle of nowhere for almost 2 weeks waiting for this repair. The will not work with you so you'd better hope that you actually at home and do not have a job to get to if you use them. Otherwise you'll be stuck homeless and unable to o to work and earn a paycheck for over 2 weeks.

---------- Forwarded message ----------From: <[redacted]>Date: Mon, May 9, 2016 at 4:18 PMSubject: complaint number [redacted]To: [redacted]Hi. The business, ProGuard Warranty contacted me and the dealership's service department and said they will cover the repair. ProGuard...

asked me to inform you and ask that the letter be removed. Thank you for getting their attention and resloving the issue. [redacted]

[redacted]
The Revdex.com
Re:
[redacted] [redacted]
Complaint
#:[redacted]
Dear
[redacted]
[redacted]:
August 5,
Please accept this correspondence as ProGuard Warranty Inc.'s
response to the above referenced complaint submitted for refund of his
contract
[redacted], on December 7, 2013, signed a contract
that states under the heading "Cancellation/Refunds":
‘Only in the event Your
Vehicle has been declared a total loss or has been
repossessed or if you fail to pay the lien holder the Contract purchase price
as agreed We will refund a pro-rata portion of the Contract
purchase
priceThe rights under this Contract are transferred to the
lienholder in which the lienholder would be then entitled to a pro-rata refund
reflecting the greater of the days in force or the mileage elapsed based on the
term of the Contract.'
Since [redacted]'s vehicle has not been declared a total
loss nor has it been repossessed, no refund is due from ProGuard Warranty.
If you have any further questions, please do not hesitate to
contact me at ###-###-####Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc

From: [redacted] and [redacted]<[redacted].com>Date: Thu, Sep 17, 2015 at 6:41 PMSubject: Complaint resolvedTo: [email protected] [redacted],please be advised that complaint ID # [redacted] has been resolved as of 9/16/2015.Pro warrant company has met all of there obligations in the matter of warranty coverage on the 2006 [redacted] steering issues.Thank you for your valuable input and speedy response on this matter.Best regards,[redacted]

To whom it may concern:Kindly accept this correspondence as ProGuard Warranty’s response to the above-referenced complaint.  ProGuard acknowledges that Ms. [redacted] purchased a service contract for a [redacted].  Recently, Ms. [redacted] initiated a claim for this...

vehicle, which involved the vehicle’s air conditioning condenser.  As is customary, ProGuard contracted an independent company to perform an inspection of the vehicle prior to claim approval.  Upon inspection, evidence of a collision and damage to the area needing repairs was discovered.  The independent inspector determined that damage from said collision had led to the component failure experienced by Ms. [redacted].  ProGuard exercised its right to deny this claim based on the exclusions listed in Ms. [redacted]’ service contract, specifically “Losses resulting from delays or Failure caused by acts of God, accidental loss or damage, collision or upset…”   After a discussion with Ms. [redacted] regarding the circumstances surrounding her claim, ProGuard agreed to cancel the service contract and reimburse the full amount remitted to us by the selling dealer.  On 11/30/17, the cancellation was processed and payment was mailed to the lien holder of the vehicle.   The selling dealer was notified of the cancellation and is responsible for refunding the remaining amount of the service contract purchase price.   ProGuard Warranty is committed to excellence in customer service and remains confident that Mr. [redacted]’ claim was handled in a fair, adequate and timely manner.   We trust this satisfies your concerns.  However, please feel free to contact ProGuard should you have any further questions.   Sincerely,   Dominic L[redacted] Chief Operating Officer

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:This is truly ridiculous. There is no disputing my allegations because I have stated nothing but fact, and this company just keeps on stepping in it. ProGuard did say they would let me out of the contract and refund my money, and they even offered to let me keep the reimbursement check which they mailed a week after writing it. (I won't cash that check; I just want the refund).They said I need for the car dealer to submit the cancellation request, which I did. I then followed up twice to inquire about the status of that request twice, over two weeks. Twice I was told that Taylor was working on it. I have never received written or verbal direction to sign what ProGuard is referring to. I haven't been contacted at all. Once again, as from the beginning, I did everything they told me to do, in a timely, immediately responsive manner, and this latest response is typical of their response throughout ... contradicting themselves and coming up with reasons to not deliver what they promised.Since they brought the name of the dealer into it, I'll go there, too. This is the same dealer who said he was cleaning a car for my wife because we stated that we were going to buy it, and then informed us that he sold it to someone else. Sure he has the right to do that, but ... that's who we're talking about. ProGuard and [redacted] are definitely good partners, to each other. I give up. If ProGuard wanted to honor their promise to cancel my policy and refund my money, they would do it, and they are welcome to. But I'm not letting them off the hook with that latest response stating something completely false. I do need to state that their statement about non-signature is completely false, and I am done. No further communication from me on this issue at all.
Regards,
[redacted]

[redacted]
Re:  Complaint number [redacted]:
Please accept this correspondence as ProGuard Warranty's
response to the above-referenced complaint.
class="MsoPlainText">[redacted] asserts that she purchased her vehicle, a
[redacted], from [redacted] Auto in June of 2014. At that time, [redacted] also
asserts that she completed a ProGuard Warranty application for a vehicle
service contract and made a payment of $1695.00 in consideration for the vehicle
service contract. In 2015, when [redacted]'s vehicle needed service, she learned
that no valid contract was on file with ProGuard Warranty. [redacted] initially
lodged a complaint with the [redacted] Auto, who issued a check in the amount of
$1695.00 as a full refund for the application of the vehicle service contract.
Although [redacted] was informed that a ProGuard sales representative was most
likely the reason why ProGuard had not received the contract, ProGuard politely
and respectfully disagrees.
As a matter of company policy, ProGuard accepts only
business checks as a form of payment for vehicle service contracts. Personal
checks and/or cash are never accepted. Therefore, when [redacted] made her
payment to [redacted] Auto, it became the auto dealer's responsibility to return
the application and payment to ProGuard in a timely manner.  ProGuard also adheres to a strict policy of
only accepting service contracts from authorized dealers within 10 days of sale
of a vehicle.  This ensures ProGuard that
vehicles covered under its service contracts meet certain
standards.   In fact, ProGuard received three vehicle service contracts from
[redacted] Auto for vehicles sold in June of 2014.  Although ProGuard would have welcomed the
opportunity to cover [redacted]'s vehicle, a contract was never received on her
behalf.
Finally, ProGuard feels strongly that, in reimbursing the
full amount of the vehicle service contract, [redacted] Auto recognized an error
or omission on dealer's part and attempted to rectify the situation. 
Sharlene N[redacted]

To whom it may concern:Please accept this correspondence as ProGuard Warranty's response to the complaint referenced above.  In an effort to keep ProGuard's response as concise as possible, ProGuard references the following facts.  After purchasing a vehicle service contract, [redacted]...

has made multiple claims for various mechanical issues.  As part of the contract between ProGuard and [redacted], ProGuard has reserved the right to complete an independent inspection prior to approving any vehicle service.  Because multiple claims exist on this vehicle, ProGuard did, indeed, secure an independent inspection agency to inspect the vehicle.  However, the auto shop involved, Bingie's, was unable to break down a component of the engine for inspection without specific approval from [redacted].  The independent inspector arrived at Bingie's auto shop yesterday, 2/8/16, to inspect the vehicle, only to find that the vehicle was not prepared for inspection.  This inspector was informed that approval had just been received from [redacted], but the shop had not had sufficient time to break down the mechanical component.  ProGuard received notice today, 2/9/16, that the independed inspector returned to Bingie's auto shop and was able to complete the inspection.  ProGuard expects a written inspection report within 24 hours and will then make a decision to approve or disprove [redacted]'s claims based on the findings of the independent inspector.  At such time, ProGuard will update this response to reflect the new information received from the independent inspector.

[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
Re: [redacted]
Complaint #: [redacted]
Dear [redacted]:                                  �...⇄ April
13, 2015
 
Please accept this correspondence
as ProGuard Warranty Inc.’s response to the above referenced complaint.
[redacted]' complaint to the Revdex.com expressed dissatisfaction concerning the repair of
his [redacted]. Attached, please find a copy of [redacted]'s contract with ProGuard,
and take note of "Vehicle Service Contract Terms and Conditions,
Administrators Obligations and Rights:
PARTS:
Replacement of covered components may be new, manufactured, refurbished, of
like kind, or serviceable used components as deemed fit by the Administrator
which is standard in the automobile industry."
ProGuard
was notified of a transmission claim on March 4, 2015, and simultaneously
learned that the repair shop had a transmission available to complete the
repair. This was a used transmission that came with a 12 month, 12,000 mile
warranty supplied by the repair facility. ProGuard approved the claim, and with
[redacted]' consent, the transmission was replaced on March 6, 2015.  Subsequently, the transmission required
service, and the vehicle is currently being repaired under the warranty
supplied by the repair facility.
[redacted]
also complained that a rental vehicle was not covered. As he stated, the repair
of this transmission is considered to be 7.3 hours. Please note "Section
11. Rental Car Coverage (Not Available in Powertrain):
In
the event that a covered component breakdown requires the repair facility labor
in excess of eight (8) hours, Administrator will provide rental car
reimbursement of $35.00 per day for a total of no more than four (4) days from
a licensed provider. Delays caused by unavailability of parts, shipping, repair
facility schedules, or other factors do not qualify for reimbursement."
Finally,
[redacted] complained that his claim for a fuel temperature sensor was denied.  That component is not covered under the
customer’s automobile service contract. 
Also, as
a sign of good faith, we will authorize two days of rental reimbursement to the
customer upon receiving a copy of a rental receipt from a rental company. 
If you have any further questions,
please do not hesitate to contact me at ###-###-####.
Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc.

[redacted]
[redacted]
 
[redacted]
[redacted]
 [redacted]                                  ...⇄ [redacted]
 
Please accept this correspondence as ProGuard Warranty Inc.’s
response to the above referenced complaint that the customer rejected.
With regards to [redacted] latest
response about her claim, the repair she is requesting rental reimbursement for
did not require more than eight (8) hours of labor, it only required six (6)
hours of labor.  We understand that the
customer needed to get back and forth to school and work, however, our contract
states that the repairs must exceed eight (8) hours of labor time NOT including “delays caused by
unavailability of parts, shipping, repair facility schedules, or other factors”
in order to be reimbursed for rental car coverage as stated in the customer’s
contract.
 
If you have any further questions, please do not hesitate to
contact me at ###-###-####.
 
Sincerely,
Sharlene N[redacted]
ProGuard Warranty Inc.

[redacted]
Revdex.com of Metro Washington DC and Eastern Pennsylvania
 
Re:
[redacted]                                   ...⇄ August
10, 2015
Complaint
#[redacted]
 Dear
[redacted]:                                  �...⇄
Please
accept this correspondence as ProGuard Warranty Inc.’s response
to the above referenced complaint:
On May 12, 2012, [redacted]
purchased a 36 month / 40,000 mile warranty for her [redacted], VIN # [redacted].
Over the term of the warranty, multiple claims were made, each of which were
promptly resolved, with a total cost for the claims of $3,687.50.  The claim [redacted] is disputing is for a power
steering pump that was installed on December 18, 2013. The first power steering
pump that was delivered was damaged in transit and could not be installed; the
supplier provided a new pump to replace the damaged pump. The new pump that was
installed had an 18 month warranty, which was congruent with the remaining term
of the auto warranty. An OEM pump, which had a 12 month warranty, was not
chosen because the pump would not have been covered for the remaining term of
the auto warranty. [redacted] believes a refund should be issued for the power
steering pump, even though the warranty had expired. We handle all claims
expediently and in a professional manner, but we have to be diligent in
adhering to the terms of the service agreement. With the warranty having
expired, the power steering pump was not covered under an existing warranty.
If you have any further questions, please do not hesitate to
contact me at ###-###-####.
Sincerely,
Sharlene
N[redacted]
ProGuard
Warranty Inc.

Terrible. I bought a car from a lot in ledgewood and I was forced to get pro guards warranty if I wanted to finance for the car. Only to find out the lot rigged a clogged cat to last about a month. So I called and Pro guard would have be of no help or understanding with my issue so I had to pay $800 to get it replaced and fix the damages it caused. Then a month and a half later my harmonic balancer blows off and snaps my belt! Nothing I never had control over, and starting as an underlying problem rigged to make last a few months after purchase. Yet pro guard again can't cover any of it. Why did I waste my money on a service that doesn't care to help nor seems to cover a single damm thing? Wish I never had to work with them, only get their rip off warentee if it is a dire last case scenario.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:I AM STILL ENTITLED TO A REIMBURSEMENT FOR THE TIME MY VEHICLE WAS IN THE SHOP.THIS IS NOT FAIR AT ALL TO ME.I AM VERY DISGUSTED WITH
THIS COMPANY AND HOW THEY ARE TREATING ME REGARDING THIS THIS REFUND AND THEY STILL NEVER ACKNOWLEDGE ME ABOUT THE LAST TIME MY VEHICLE WAS IN THE SHOP AND I HAD TO PURCHASE A RENTAL 3/31/2015-4/18/2015.ACTION NEEDS TO BE TAKEN REGARDING BOTH REFUNDS!!Regard,
[redacted]

RE:  Complaint ID [redacted]   To whom it may concern:   Kindly accept this correspondence as ProGuard Warranty’s response to the above-referenced complaint.    ProGuard acknowledges that Mr. [redacted] purchased a service contract for a 2006 BMW 525i. ...

Recently, Mr. [redacted] initiated a claim for this vehicle, which involved multiple components of the vehicle’s suspension: ball joints, tie rod ends, and a knuckle.  Mr. [redacted]’s claim was approved for the covered components (ball joints and tie rod ends), and payment in the amount of $487.84 was sent electronically to the repair facility, [redacted].  Payment included the covered amount for parts and labor, less Mr. [redacted]’s $100.00 deductible. Knuckles are not a covered component, and therefore this portion of Mr. [redacted]’s claim was not approved. Mr. [redacted] has asserted that confusion over the name of the non-covered component led to the denial of that portion of his claim.  ProGuard would like to point out that the part number for the non-covered component in question is [redacted] According to the Original Equipment Manufacturer, this part number refers to a knuckle.  Knuckles are not listed in the coverage section of Mr. [redacted]’s service contract.   ProGuard Warranty is committed to excellence in customer service and remains confident that Mr. [redacted]’s claim was handled in a fair, adequate and timely manner.   We trust this satisfies your concerns.  However, please feel free to contact ProGuard should you have any further questions.   Sincerely,   Dominic L[redacted] Chief Operating Officer

To Whom It May Concern,
 
In response to [redacted]'s complaint filed with you on 10/20/14,  customer stated that she needed to put her vehicle back into the repair facility for a transmission issue, shocks,...

struts, engine & check engine light.  On 8/28/14, her shop called in for cam sensors & cv shaft.  Both items were covered under our warranty however,  the labor time to remove & replace both items was only 3.1 hours.  As it states in our contract, the covered repair must require eight hours or more of labor in order to qualify for rental car coverage maximum of 4 days as stated in our contract.  The claim was called in at 4:50 p.m. on 8/28/14 and was approved on 8/29/14 so the customer was not delayed in anyway by our company.  But in order to keep up with our claim of good customer relations, we have agreed to reimburse the customer for $140 which is four days of rental at $35 per day.   If you have any further questions, please do not hesitate to contact me. 
 
Sharlene N[redacted]
Administrative Assistant
ProGuard Warranty, Inc.

Pro guard warranty is a piece high priced crap it cost 2,000 worth of stuff that's listed on the warranty and was only willing to pay 400 dollars which means the other 1600 comes out of our pocket

If only I can give 0 stars. My truck has been in the shop for over a week awaiting my claim. My thanksgiving Holiday was COMPLETELY RUINED. Not to mention I'm paying out of pocket in rental and Ubers to get back and forth to work. This company has done nothing to make my situation any easier. I'm still awaiting approval of my claim. Only had truck for 6wks. I've had better warranty companies that handled claims swiftly, this is not one of them. I'm beyond angry!

[redacted]LET ME UPDATE YOU ALL AS THE DEALERSHIP JUST CALLED ME TO ADVISE ME THAT MY CLAIM IS DENIED. AND THEY DO NOT COVER THE COMPONENT BECAUSE MY CAR WAS IN A MINOR ACCIDENT BEFORE I PURCHASED? SO WHY DID SAM SELL ME A PACKAGE THAT WAS FRAUDULENT. I PAID $3000 FOR MY WARRANTY AND NOW I HAVE TO SHOVE OFF OVER $1,000 TO GET MY TRUCK DRIVEABLE. CONSUMERS BE VERY AWARE. THIS COMPANY IS A FRAUD AND THEY DO NOT HONOR WHAT THEY SAY. WHY DID I HAVE TO WAIT 7 DAYS AND A INSPECTOR TO COME OUT ONLY TO BE TOLD MY CAR IS NOT COVERED. NOT TO MENTION THE INSPECTOR THAT CAME OUT ADIVSED THE DEALERSHIP THEY ARE GONNA DENY MY CLAOM. YET THIS COMPANY STILL CHOSE TO WAIST MY TIME AND MONEY. I'M GETTING A LAWYER ASAP. I HAD ENOUGH!

O Stars