Project Graphics

Our non-cancellation policy is posted on both our quotes and invoices.? We regret the delay andshipped the project completed on 5/29/

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] This response is identical to one we received? priorWe were told that these were in production with material cut, films and screen made on March 23, Copies of that email communication is attachedI have difficulty believing that they are still in production for over two months or that they will be here in two weeksWe reject this response until the banners arrive or we are refunded.? Regards, [redacted] ? ?

PLEASE NOTE THAT [redacted] - [redacted] IS NOT A CUSTOMER OF PG? THIS PERSON PURCHASED PRODUCT FROM A RESELLER WHO PURCHASED IT FROM PG? WE HAVE BEEN SHOWN PICTURES OF THE PRODUCT AND IT CLEARLY SHOWS THAT THE BANNERS WERE NOT INSTALLED PROPERLY AND ALLOWED TO BILLOW IN THE WIND? WHEN THIS OCCURS, IT PUTS STRESS AT THE MID-POINT OF THE BANNERS AND THIS WAS SEEN IN THE PICTURES PROVIDED? ALSO, THE FACT THAT HER ISSUES ARE WITH SELECTIVE BANNERS ALSO INDICATES INSTALLATION ISSUES? MS [redacted] HAS ALSO COMMUNICATED THAT SHE PREVIOUSLY PURCHASED HEAVIER WEIGHT VINYL BANNERS THIS MAY BE THE CASE, BUT PG DID NOT SELL THESE TO THE RESELLER OR HER? WE DO NOT KNOW WHAT THE RESELLER COMMUNICATED IN THEIR SALES CORRESPONDENCE, BUT PG PROVIDED QUALITY BANNERS THAT MET ALL THE SPECS OF THE ORDER

Our apologies, I was not aware of this complaint The Customer is correct that we failed to deliver product as purchased Unfortunately, the type of umbrella frame purchased was a "special order" and was sourced overseas from a company who represented themselves as having the legal authority to produce and distribute the frame This was incorrect and we have been dealing with the legal backlash associated with this Further, the vendor has failed to refund the deposit paid to them We have entered into a repayment plan with this Customer and others impacted by this situation and will expedite repayment as quickly as possible

PG has experienced production issues recently that have caused our delay in delivering.? This delay is not wide-spread, but focusedon more complex graphics.? We are working to deliver this job shortly and will compensate the customer for the delay and inconvenience

Revdex.com:I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] .? ]? I understand the response; however, I would like to hold it open until we receive the credit with the money owned to Bald Eagle.? Thank you Regards, [redacted] ? ?

PG experienced sourcing difficulties on these umbrellas We have discussed the issue with the Customer and have agreed to deliver the order by 4/ As a token of our appreciation, wehave provided the customer with a custom 10xptentwhich was delivered in February

RevDex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] ..? My case will not be resolved until I receive? a full refund or the product I have orderedMy lamp post banners are not complex graphics, simply screen printed? banners on [redacted] materialThis is one of the main products that they promote as having the ability to do on their website and social mediaThis is the first response we have received? from them in weeks since they missed our deadline and stopped all communication.? ? Regards, [redacted] ? ?

PG has discussed this? complaint with the customer and the issues are resolved down to the size of the half side walls on this order? PG strongly believes the productwas produced correctly, but customer thinks they are too long? PG has agreed to reproduce the side walls so they finish shorter? Resolution will be delivered withinweeks? Thank you

Revdex.com: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # [redacted] Please add your rejection comments below.? Hi Revdex.com of Boston,My name is [redacted] I owned a copmpany called [redacted] at the time of this occurance.The company has since been closedPlease note my contact information below.This email is to advise you that Project Graphics (see email below) has not repaid anything towards makingthis rightTheir words! See email below.? The owner wrote this nice letter (see below) in July, stating they were wrong and were going to make this right,? by starting a payment planTo date Project Graphics and [redacted] have not lived up to their promise.This is NOT over and it appears as they have no intention to pay back funds or make this rightIt's been months,and nothing!The letter (email below) from [redacted] (owner) dated July 6, was only written to have the Revdex.com remove any? negative comments, statements etcagainst Project Graphics, and to place them back in good standing in the local business communityI'm not the only one they took advantage of, as per his own words in the email.You should not only be aware of this, but should act accordingly as you would with any other company or business? in your community that has taken money from customers, has lied and simply not deliveredThe public / consumers? need to be aware that [redacted] and Project Graphics are not anyone to do business with as proven by [redacted] ***'s? words & actions.? This case should not remain closed and should be reopenedI look forward to your response.Sincerely, [redacted] ? ?

Customer placed a custom order for cafe umbrellas and PG failed to deliver on time Our Chinese vendor with over years of experience working with us, has experienced financial difficulties and has not delivered the frames as ordered, nor refunded our deposit Effective today, we have commented to this customer a repayment plan for their deposit and a commitment to expedite it's return

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does
not satisfy or resolve my issues and/or concerns in reference to complaint # ***The proposed remedy does not sufficeThe seasonal banners ordered would be worthless to us even if delivered (months late) according to this schedule, and we have no reason at this point to place any confidence in the veracity of the company’s shipping pledge.We requested that this failure to perform be resolved with a full refund, and we maintain that stance.
*** ***

PG experienced equipment issues that resulted in missing thiscustomer's critical in-hands date. We deeply regret the impactthis has had on the Customer and are in the process of refundingtheir deposit. We expect to have this refund complete by 3/

RevDex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
[Project Graphics will claim to send the product and will not send so I am denying this response as the continued lies will neither resolve our issue nor satisfy our needOn many occasions, I was provided either a bogus *** shipping number to track the package or was told there is a delay due to the vendor, the weather, and so onWe will not continue to be lied to and want our money back nowI have reviewed the website, emails, and invoices; a no refund policy is not stated anywhere, and the lies continue so I have attached the invoices for the Revdex.com to review as well.]
Regards,
*** ***

PG has a non-cancellation policy listed on both our quotes and invoices. Our hardwarevendor was back-ordered on inventory and the Customer was kept informed throughoutthe delay. We have the hardware ready to ship and need the customer to confirm theyare accepting delivery

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I want the business to communicate with me directly instead of going through the Revdex.comIs that possible?????? .]
Regards,
*** ***

PLEASE NOTE THAT *** ***-*** IS NOT A CUSTOMER OF PG THIS PERSON PURCHASED PRODUCT FROM A RESELLER WHO PURCHASED IT FROM PG WE HAVE BEEN SHOWN PICTURES OF THE PRODUCT AND IT CLEARLY SHOWS THAT THE BANNERS WERE NOT INSTALLED PROPERLY AND ALLOWED TO BILLOW IN THE WIND WHEN
THIS OCCURS, IT PUTS STRESS AT THE MID-POINT OF THE BANNERS AND THIS WAS SEEN IN THE PICTURES PROVIDED ALSO, THE FACT THAT HER ISSUES ARE WITH SELECTIVE BANNERS ALSO INDICATES INSTALLATION ISSUES MS*** HAS ALSO COMMUNICATED THAT SHE PREVIOUSLY PURCHASED HEAVIER WEIGHT VINYL BANNERS THIS MAY BE THE CASE, BUT PG DID NOT SELL THESE TO THE RESELLER OR HER WE DO NOT KNOW WHAT THE RESELLER COMMUNICATED IN THEIR SALES CORRESPONDENCE, BUT PG PROVIDED QUALITY BANNERS THAT MET ALL THE SPECS OF THE ORDER

Our non-cancellation policy is posted on both our quotes and invoices. We regret the delay andshipped the project completed on 5/29/

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *** We had jobs scheduled with Project Graphics in October of 2017. We contacted them repeatedly through Jan/Feb for updates and to request either the products ordered or a refundThey failed to produce either job and when they promised a refund, that never occurred. They finally sent us one of the orders, received Feb13, 2018, and the order was incorrect and inferior to what were ordered. Our customer will not accept it and we cannot sell it, therefore we are out the money we paid Project Graphics for this orderWe emailed them about this incorrect issue with photos showing the mistakes, asking for a re-print or a refund and they have never respondedThis incorrect job cost was $1,572.30. We never received the other order, which totaled $905.44, so we cancelled that order, and they promised us a refund beginning in Feb of $a weekWe have received zero refunds from them to dateSince they have never responded to the issue with the incorrect order totaling $1,573.20, I am unclear if they plan on refunding both jobs, based on their answer to you. Therefore we are not satisfied that this will resolve the issue. If they plan on refunding the entire total of both orders, $2477.74, then we will be satisfied. If they refund $for the cancelled order and send us a correct reprint of the incorrect order, we will be satisfied. If they only refund the $and ignore the issue with the incorrect order that costs $1,572.30, we will not consider this resolved. Regards,
*** ***

PG has experienced production issues recently that have caused our delay in delivering. This delay is not wide-spread, but focusedon more complex graphics. We are working to deliver this job shortly and will compensate the customer for the delay and inconvenience