Project Graphics

PG experienced equipment issues that resulted in missing thiscustomer's critical in-hands date. We deeply regret the impactthis has had on the Customer and are in the process of refundingtheir deposit. We expect to have this refund complete by 4/

Our apologies, I was not aware of this complaint The Customer is correct that we failed to deliver product as purchased Unfortunately, the type of umbrella frame purchased was a "special order" and was sourced overseas from a company who represented themselves as having the legal
authority to produce and distribute the frame This was incorrect and we have been dealing with the legal backlash associated with this Further, the vendor has failed to refund the deposit paid to them We have entered into a repayment plan with this Customer and others impacted by this situation and will expedite repayment as quickly as possible

PLEASE NOTE THAT *** ***-*** IS NOT A CUSTOMER OF PG THIS PERSON PURCHASED PRODUCT FROM A RESELLER WHO PURCHASED IT FROM PG WE HAVE BEEN SHOWN PICTURES OF THE PRODUCT AND IT CLEARLY SHOWS THAT THE BANNERS WERE NOT INSTALLED PROPERLY AND ALLOWED TO BILLOW IN THE WIND WHEN
THIS OCCURS, IT PUTS STRESS AT THE MID-POINT OF THE BANNERS AND THIS WAS SEEN IN THE PICTURES PROVIDED ALSO, THE FACT THAT HER ISSUES ARE WITH SELECTIVE BANNERS ALSO INDICATES INSTALLATION ISSUES MS*** HAS ALSO COMMUNICATED THAT SHE PREVIOUSLY PURCHASED HEAVIER WEIGHT VINYL BANNERS THIS MAY BE THE CASE, BUT PG DID NOT SELL THESE TO THE RESELLER OR HER WE DO NOT KNOW WHAT THE RESELLER COMMUNICATED IN THEIR SALES CORRESPONDENCE, BUT PG PROVIDED QUALITY BANNERS THAT MET ALL THE SPECS OF THE ORDER

Customer placed a custom order for cafe umbrellas and PG failed to deliver on time Our Chinese vendor with over years of experience working with us, has experienced financial difficulties and has not delivered the frames as ordered, nor refunded our deposit Effective today, we
have commented to this customer a repayment plan for their deposit and a commitment to expedite it's return

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I had to purchase flags from another vendor costing me an additional $1,200.00. I believe this company is only there to get people to pre-pay for the merchandise without regard to the end user. They don't return phone calls or emailsYou're lucky if they actually answer the phone, as most times it's answered by an answering service that can't do anything but take a message and email it to whomever you're trying to contact
Regards,
*** ***

Revdex.com:I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
] I understand the response; however, I would like to hold it open until we receive the credit with the money owned to Bald Eagle. Thank you
Regards,
** ***

Revdex.com:
I have reviewed the response submitted by the business and have
determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.
I have had to purchase the flags from a different manufacturer spending an additional $1,and they have already been delivered and installed for my client
Regards,
*** ***

We deeply regret the delay in shipping your product. We have experiencedproduction delays due to equipment and talent and resolution has been difficult.We are back in production and expect to ship within weeks. Again, our apologiesfor the delay

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***Please add your rejection comments below.
Hi Revdex.com of Boston,My name is *** ***I owned a copmpany called *** *** *** at the time of this occurance.The company has since been closedPlease note my contact information below.This email is to advise you that Project Graphics (see email below) has not repaid anything towards makingthis rightTheir words! See email below. The owner wrote this nice letter (see below) in July, stating they were wrong and were going to make this right, by starting a payment planTo date Project Graphics and *** *** have not lived up to their promise.This is NOT over and it appears as they have no intention to pay back funds or make this rightIt's been months,and nothing!The letter (email below) from *** *** (owner) dated July 6, was only written to have the Revdex.com remove any negative comments, statements etcagainst Project Graphics, and to place them back in good standing in the local business communityI'm not the only one they took advantage of, as per his own words in the email.You should not only be aware of this, but should act accordingly as you would with any other company or business in your community that has taken money from customers, has lied and simply not deliveredThe public / consumers need to be aware that *** *** and Project Graphics are not anyone to do business with as proven by *** ***'s words & actions. This case should not remain closed and should be reopenedI look forward to your response.Sincerely,*** ***

We deeply regret the production delay on this customer's job. We have finally resolved our productionissues and will be shipping in weeks. Again, our apologies

PG has a non-cancellation policy printed on both our quotes and invoices. We regret the delay in shipping due to production issues. This job shipped complete on 5/via UPS #***

Non-cancellation policy The banners are seasonal and will be used for years We are close to shipping, please bare with us

PG experienced equipment issues that resulted in missing thiscustomer's critical in-hands date. We deeply regret the impactthis has had on the Customer and are in the process of refundingtheir deposit. We expect to have this refund complete by 3/

Revdex.com:
I have
reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
I do not want to close this issue until I have received the productI think this case needs to remain open until we receive what we have paid for UPFRONT (the checks have been cashed)
Regards,
*** ***

Revdex.com:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***
This response is identical to one we received priorWe were told that these were in production with material cut, films and screen made on March 23, Copies of that email communication is attachedI have difficulty believing that they are still in production for over two months or that they will be here in two weeksWe reject this response until the banners arrive or we are refunded.
Regards,
*** ***

PG has discussed this? complaint with the customer and the issues are resolved down to the size of the half side walls on this order? PG strongly believes the productwas produced correctly, but customer thinks they are too long? PG has agreed to reproduce the side walls so they
finish shorter? Resolution will be delivered withinweeks? Thank you

I'm not sure what else I can say on this? The custom? hardware was produced and is ready to ship? The customerneeds to take the hardware they purchased? PG has a non-cancellation policy customer was? kept aware of the? back order status and never talked of cancelling, so we proceeded with the procurement and customization of thehardware? We need confirmation

Revdex.com:I have reviewed
the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ***.?
]? I understand the response; however, I would like to hold it open until we receive the credit with the money owned to Bald Eagle.? Thank you
Regards,
** ***
?
?

PG has a non-cancellation policy printed on both our quotes and invoices.? We regret the delay? in shipping, but we are already in production (materials sheeted, films, screens, etc.) and haveno resale options of these materials to consider for a refund.? We are wrapping up production? and should be shipping in weeks

PG experienced sourcing difficulties on these umbrellas.? We? have discussed the issue with the Customer and have agreed? to deliver the order by 4/15.? As a token of our appreciation, wehave provided the customer with a custom 10xptentwhich was delivered in February