Project Weavers

I registered and paid for a PMP Certification training course that was scheduled to take place in [redacted] Project Weavers then canceled the course and informed me that I had several options - one of them being a full refund. I immediately informed them that I wanted a full refund via email. I was then somehow rescheduled into another class. I informed them again via email that I wanted a full refund. They acknowledged and said a refund would be forthcoming. It has been a month and to date no refund has been issued and I have since been instructed by their organization to contest the charge on my credit card instead, which is not an acceptable resolution. I have exchanged multiple emails with numerous staff at Project Weavers and I have called multiple times. To date, the receptionist has never been able to connect me to an actual person. I have left multiple voice mails for multiple individuals with my name, issue, and call back number. No one has returned my phone calls.Product_Or_Service: PMP Certification Bootcamp TrainingDesired SettlementI would like a refund of the money paid ($1199.25). I also believe an investigation is warranted. Business Response We have communicated several times with our client and explained exactly what process to follow to get their funds returned. We also explained the underlying situation that caused the issue. In [redacted] case, we are unable to even determine if she paid as we were having problems with our credit card processing company. I have attached the correspondence with [redacted] below - please not we explained the situation, how to get her funds restored and offered significant discounting on future classes. [redacted], We understand that you now desire refund for the canceled class. As your original payment came via our former credit card processor, [redacted] and [redacted]. This creates a challenge. We encountered an error in January and while you did pay for the class, we never saw the payment. It is now a confusing matter that we previously did not need to bother you with. But, as you now need refund, it involves you too. To secure your refund, please contact your credit card company you used to make payment and dispute the $1,199.25 you paid on December 25. This is really a simple step and then they will, usually, immediately refund it to you and debit our locked account at Merchant One and [redacted]. Here is the detail I've shared with other customers that were affected by this in January. As the owner of the company, I wanted to personally apologize for the problems that you may have encountered in getting your refund processed. We are in the midst of an ongoing dispute with our credit card processing companies. They have received funds from you and other customers via our daily ongoing business operations and they also received and processed our refund requests. They also hold and maintain a substantial reserve of our money for refunds and chargebacks. In early January they changed how the calculated required reserve and stopped processing the refunds they confirmed to you, me, and others. We have been struggling to resolve this, and at the end of January switched to PayPal to sustain our ongoing operations. The ongoing dispute is complex. We have thus far been unable to get a complete accounting of processed refunds and the total amount being withheld or how money was or will be distributed! To be clear, the credit card companies for over three weeks issued deposit receipts to us and refund receipts to you and others, withdrawing money from our bank account to cover them, even though no money was actually being distributed! They acknowledge this and confirm holding a reserve multiple times more than the pending refunds. We have been unable to get useful reports on transactions pending or completed so that we can reconcile our books. While we know who we issued refunds to, while we can see that the credit card companies had the funds available or withdrew them from our bank account, we literally have no idea who actually got refunds or any chargebacks. Anecdotally, no refunds were completed since at least early January. We diligently worked throughout the entire month of February to get the necessary information from the processing companies, with no success. In my many years working with large companies, consulting, and as an independent business owner, I have never experienced this before. It is really incredible. We gave the companies a hard deadline of COB 2/19/2016 to meet with us and reconcile the records. They didn't comply, and they are still holding a significant amount of Project Weavers funds. We have completely severed our relationship with them and are now proceeding with the following course of action:We are posting a negative review on [redacted] about all of the companies involved,We are filing a fact based, negative complaint with the Revdex.com,We are notifying their Acquiring Banks about their business practices,We are notifying the States Attorney Generals about their business practices, specifically the issuing false receipts to both us and our customers,We are notifying the Federal Trade Commission about their practices, andWe are notifying our Congressional Representative of what we believe to arbitrary and capricious actions on their part. Now you know everything. It is embarrassing and humbling to have to share this with you. This has been an unnecessary distraction and has caused unnecessary friction with the customers we try so hard to serve. If Project Weavers owes you money, we apologize for the delay in you being reimbursed. We respectfully request that you file a claim/dispute for the $1,199.25 refund due with your credit card company, and that claim will be paid out of the aforementioned reserves being held by the credit card processing company. For those of you who can find it in your heart to give us another chance, we would like to offer you substantial discounts on any future class. Sincerely,[redacted] Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)We have provided Project Weavers, the Revdex.com, and the NV Attorney General's Office with the receipt that was emailed to us (on 12/25/2015) from [email protected] showing that $1199.25 was indeed paid and accepted on 12/25/2015. We are happy to provide that documentation and any additional records of correspondence if needed. There is no question that Project Weavers has possession of our funds. We have also contested the charge on the [redacted] card that was used to pay for the course and as of today (4/6/2016) it has yet to be refunded. If Project Weavers were serious about resolving this issue, why can't they issue a check for the amount paid? Why can't they find another way to refund the amount paid? Their ongoing issues with their third-party credit processing provider are of no interest to us, do not involve us, and should have no bearing whatsoever on when and how we receive a refund. We have done all that has been asked of us. Project Weavers has made no attempt to issue a refund other than to instruct us to take action ourselves. This is not in line with their policy, has not resulted in a refund, and is not a resolution. Final Business Response The customer was provided with specific instructions on how to get their refund processed, and for some reason refused to do so. Other clients who did follow the instructions were able to get their refunds processed and have been paid. We are unsure as to why this customer choose to elevate this issue when they could have been reimbursed months ago had they merely followed the process.

I took the PMP Boot Camp with Project Weavers in August 2016 and had a very positive experience. The instructor John M was very knowledgeable and covered significant material in the 4 days. I studied extensively on my own, but the class brought a lot of the concepts together and highlighted key areas necessary to pass the exam. 3 weeks later, I took the exam and passed.
My only negative would be in communication from the time I signed up to the time the class began. I sent multiple emails trying to find out if the class was confirmed and did not receive a definite yes until 2 days before the class was set to begin.","pos-4

I am so pleased with my experience with Project Weavers. I have taken PMP exam prep training before and have failed the PMP exam until I took the Project Weavers training program. The instructor explained all the necessary elements to pass the exam as well as provide perspective to become a better project manager. Thanks Project Weavers!","pos-9

Registered for course offered, they cancelled it, did not issue $1709.10 refund, been over 2 mos, aren't answering phone & emailing excuses.July 29, 2016I am aware that you have a refund due. We have a serious problem with our accounting and we are now doing a detailed reconciliation and rebuild of it. This has proven challenging and I've opted to move to an Intuit product instead of trying to fix and use our homegrown finance application built into our class and student CRM. The decision is painful and will unblock the delays in reconciling accounts and issuing refunds. It does mean reconciling downloads from financial institutions, then input of necessary student payment and class information to complete the reconciliation. We are doing this with the oldest records first and working forward. Your refund will be confirmed and issued once we get to this. I sincerely apologize for the challenge and the delay caused. Giving up on our finance application was not our first choice, and a painful and expensive lesson learned, but I realize that it is only way forward that is sustainable long-term. Respectfully,[redacted] P.S. Regarding email, please simply use [email protected] as we are sharing this email address to handle all customer inquiries and issues. Project Weavers StaffDesired SettlementRefund plus 13.24 % interest charged/month on credit card.Business Response The customer requested their refund, filed a chargeback with their credit card company and filed a Revdex.com complaint at the same time. Because the client filed a chargeback, we were unable to issue the refund until that was resolved. The customer has been fully reimbursed. Had they allowed us time to process this, they would have received their money much quicker.

I attended the Project Weaver Project Management Class which I thought was extremely helpful. They hold true to their advertisement and teach project management with real-world project flow(PMI's process groups),. Their teaching isn't memorization, mnemonics, or gimmicks it is based on experience and PMBOK. They promote interaction with the students which helps with learning. I had actually taken a class 8 years ago and never sat for the exam. I thought I could purchase a book with simulation exams and go take the exam. Needless to say that didn't work. I realized I did not have the full knowledge to pass the exam just by reading on my own 8 years later. I was working on a tight timeline. I had to pass the exam by 9/6 in order to keep my job. Yes, my employer was raising the bar and pulling the weeds. However, I explained my situation to Project Weaver and they quickly enrolled me in a class for 8/15 thru 8/19. I took the practice exams and other simulation exams, sat in on Project Weaver online class 8/29 thru 9/1 that was free, because I had already taken a class. After the second which was just a review before the exam I sat for the 9/3/2016 and PASS!","pos-1

I signed up for the 4 day PMP training and got charged ($1,499.00). The class was scheduled to start Nov 30-Dec 3rd, 2015. Two days to class start date I NEVER got an email or phone that the class was cancelled. I kept calling for almost a whole day until someone answered the phone and was told that the class was cancelled. They offered to reschedule and I accepted, in which the class was supposed to hold Jan 4-7. Again 2 days to the date NO INFO. I called again and was told the class got cancelled and they were offering to reschedule for Feb 2016. All this while, I was still using my study guides and constantly studying and was encouraged by my wife to go take the exam which I PASSED... A few days later, Jan 15, 2016 I called to ask for a refund and they were giving me the run around and asking me to sign up for an online class. I refused and told them that I had already PASSED the exam and there was NO NEED for their deplorable services. They asked me to send an email to their accounting department to ask for the refund which I did and NEVER got any feedback. To cut the story short, I was told a check was mailed to my address and it would take 3-5 business days to receive it. Today is Jan 29, 2016 and I have YET to receive ANY check. I called this afternoon and was told someone would call me. Their unprofessionalism is a STIGMA to the educational society with a negative impact and a very high probability of NO CREDIBILITY. This is one of the worst organization EVER!!!! DO NOT USE THEM FOR ANY REASON......YOU HAVE BEEN WARNED. The Revdex.com should investigate this organization and do something about their public character.
I'm STILL WAITING FOR MY REFUNDED CHECK WHICH HAS BEEN 3 MONTHS OVER DUE! If you want to actually study for your CAPM or PMP, use [redacted], PMA....","neg-1

I have not received a refund after two months. I paid for a 4 day in petson class that was cancelled on short notice.I signed up for a in-person PMP certification class and paid $1599. The class was scheduled to be four days in mid-July so I needed to make arrangements with work, etc. Less then week out they cancelled the class due to lack of enrollment. I requested a refund and was told it would be processed. It is now two months later and it still hasn't arrived. I have emailed them 7 times and if they bother to respond - they only say "we're processing it". I even offered to drive and puck up a check or have it deposited to my [redacted] account but am told ut has to be a check in the mail...which has never arrived.Desired SettlementI want to receive a refund for the class that was cancelled on short notice.Business Response The customer was issued a full refund through [redacted]. We even sent her a screen shot confirming the transaction, and this complaint was filed after the refund was issued.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Project Weavers finally issued a refund on the day the complaint was filed (9/16). The issue is resolved but they had NOT issued the refund until AFTER the complaint was filed. Thank you for your assistance. This matter has been resolved.Final Consumer Response

I recently took a project management boot camp through Project Weavers. I was originally signed up to take a class in person which was cancelled due to a lack of enrollment. They gave me options, quickly switched me to an online class and made sure I had materials I needed before it started. The instructor was good and helpful, geared to my success,","pos-5

I definitely recommend the Project Weavers PMP certification exam training class. I took the 4 day live online boot camp class. The instructor Bruce conveyed an obvious knowledge of, and appreciation for, the field of project management. Access to the practice test web site was extremely valuable in preparing for the PMP exam. I took the Project Weaver course the first week of May and passed the exam on my first attempt at the end of May (after lots of studying and taking many practice exams).","pos-10

Registered for live PMP class 12/27/2015, 1/20/2016 that was canceled twice. Have not received the $1534.00 refund that was promisedI paid $1599.00 on my credit card: ORDER ID: [redacted]/Transaction ID: [redacted] on November 13th, 2015 - this was payment for a live PMP preparation class that was to happen 12/7 - 12/10/2015. This class was canceled 2 days prior and I was then moved to a class the week of January 25 - January 28th, 2016. This class was canceled 3 days prior and I immediately asked for a refund so that I could register for another class being offered by the PMI office in [redacted]. I expect my refund that has been offered and is promised in several emails. I can't afford to pay for another class without this.I have emailed and called several times with zero response. Desired SettlementI am seeking a full refund of the $1599.00 that was paid for a class that was canceled. I received email of the cancelation 01/20/2016 with information on full refund that was to be processed at the end of the week. I have heard nothing from Project Weavers for over 2 weeks and no refund - it's now been 3 weeks since my initial request. Business Response From:[redacted] mailto:[redacted] Sent: Sunday, February 21, 2016 2:16 PMTo: [redacted]Cc: '[redacted]' ; [redacted]Subject: Update and resolution of pending refundImportance: High[redacted],As the owner of the company, I wanted to personally apologize for the problems that you may have encountered in getting your refund processed.We are in the midst of an ongoing dispute with our credit card processing companies. They have received funds from you and other customers via our daily ongoing business operations and they also received and processed our refund requests. They also hold and maintain a substantial reserve of our money for refunds and chargebacks. In early January they changed how the calculated required reserve and stopped processing the refunds they confirmed to you, me, and others. We have been struggling to resolve this, and at the end of January switched to [redacted] to sustain our ongoing operations.The ongoing dispute is complex. We have thus far been unable to get a complete accounting of processed refunds and the total amount being withheld or how money was or will be distributed! To be clear, the credit card companies for over three weeks issued deposit receipts to us and refund receipts to you and others, withdrawing money from our bank account to cover them, even though no money was actually being distributed! They acknowledge this and confirm holding a reserve multiple times more than the pending refunds. We have been unable to get useful reports on transactions pending or completed so that we can reconcile our books. While we know who we issued refunds to, while we can see that the credit card companies had the funds available or withdrew them from our bank account, we literally have no idea who actually got refunds or any chargebacks. Anecdotally, no refunds were completed since at least early January. We diligently worked throughout the entire month of February to get the necessary information from the processing companies, with no success. In my many years working with large companies, consulting, and as an independent business owner, I have never experienced this before. It is really incredible.We gave the companies a hard deadline of COB 2/19/2016 to meet with us and reconcile the records. They didn't comply, and they are still holding a significant amount of Project Weavers funds. We have completely severed our relationship with them and are now proceeding with the following course of action:We are posting a negative review on [redacted] about all of the companies involved,We are filing a fact based, negative complaint with the Revdex.com,We are notifying their Acquiring Banks about their business practices,We are notifying the States Attorney Generals about their business practices, specifically the issuing false receipts to both us and our customers,We are notifying the Federal Trade Commission about their practices, andWe are notifying our Congressional Representative of what we believe to arbitrary and capricious actions on their part.Now you know everything. It is embarrassing and humbling to have to share this with you. This has been an unnecessary distraction and has caused unnecessary friction with the customers we try so hard to serve.If Project Weavers owes you money, we apologize for the delay in you being reimbursed. We respectfully request that you file a claim with your credit card company, and that claim will be paid out of the aforementioned reserves being held by the credit card processing company.For those of you who can find it in your heart to give us another chance, we would like to offer you substantial discounts on any future class.Sincerely,[redacted] President/CEOProject Weavers, LLCSuccessful Projects Don't Happen By ChanceSM Toll Free: (855) 871-9246 (Voice or Fax) Email: [redacted]Web Site: [redacted]Project Weavers, LLC is a PMI Global Registered Education Provider (R.E.P.), number [redacted], and our courses are approved by the Veterans Administration for the Vocational Rehabilitation and Employment (VR&E) program (chapter 31), we are a Veteran-Owned Small Business (VOSB), we are accredited by the Revdex.com (Revdex.com), we participate in E-Verify, and we are a Certified Nevada Tier 1 Local Emerging Small Business (ESB). Confidentiality Notice: The material in this e-mail is intended only for the use of the individual to whom it is addressed and may contain information that is confidential, privileged, and exempt from disclosure under applicable law. If you are not the intended recipient, be advised that the unauthorized use, disclosure, copying, distribution, or the taking of any action in reliance on this information is strictly prohibited. If you have received this e-mail in error, please immediately notify us at (855) 871-9246 to arrange for the return of this material to us. Thank You.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)This response is a litany of excuses and leave me the payor to fend for myself in trying to get the ONE THOUSAND FIVE HUNDREDD AND NINETY NINE dollars back so I can take another class. That's 6 months of car insurance, 2 months of rent. This is no resolution and if anything made me suspect this firm is a scam and the fact that they have received eligibility from our VA system to service our veterans, really gives me pause.Final Business Response We checked our records, and the customer is correct in that we unfortunately had to cancel two classes that she was signed up for. We had a experienced a problem with our credit card processing company, and as such have no way of determining who has already received a refund or even paid. It is a very unfortunate situation. We sent a detailed email to every customer explaining the situation and providing detailed instructions on exactly how to get their money refunded. We have no record of any correspondence from this client, and would be happy to assist them in getting their refund processed through their credit card company. We will resend the instructions tour customer.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I had my bank contact the processing company with all of the documentation of me trying to get the refund. They got it for me.