Prolink Protection

The salesman was misleading speaking to me. The confirmation was mere with my husband. We never signed a contract and I have sent the co proof of that. We feel very taken advantage of. In looking at other complaints, this is the normal business practice of this company, VERY DECEPTIVE. We will honor this contract because my husband committed on the phone. But will warn everyone to stay away.

I never agreed to a 60 month term and the the sales rep just told me to sign the ipad he had to authorize the company to start the paperwork and I would get a copy of contract before any installation.  That never happened. I did ask the sales rep if their company had a current contractors license to install alarms and he said YES they do and are bonded.  After I started having problems with the company I checked the status of their contractors license with [redacted] and their license was suspended and they were not bonded.  This company did electrical work on my premises with a suspended contractors license.  I have filed a complaint with [redacted] and told them that ProLink Protection was doing contractor work with a suspended license and that they misinterpreted themselves as an AZ Contractor in good standing and with a valid bond.  I do not like to deal with less than honest companies and I have not signed any contract that changes the terms to a 36 month term.  The so called contract that they finally gave me a copy is from a different address and I have refused to sign a new 60 month contract that they offered.  All this was done with a suspended contractors license and that should make any contract void because company lied about who they were and that they were a licensed contractor in good standing authorized to perform electrical work on my premises.  I do not wish to continue any relationship with this company anymore.  Anyone can verify that ProLinks license was suspended just by going to [redacted]

We spoke to the [redacted] family on 11/30/2017. Our representative offered them a promotional package that was part of a (60) month agreement. The customer accepted this offer. Part of this package included receiving over $1500.00 worth of equipment. We conducted a quality assurance call on...

11/30/2016 where the terms of the agreement are discussed. This call is recorded, and we are more than happy to provide this. The customer also signed an E-Contract committing to this (60) month term. After the installation, a 2nd quality assurance call is conducting once again reviewing the terms of the agreement. These calls are conducted to protect the customer from any possible miscommunication. We are more than happy to speak with the [redacted] family to come to a different agreement. They can reach us anytime at ###-###-####.

In all cases where we pay off another company we require proof of the payoff amount and then send a check to the customer.  We received the documentation for her remaining balance on August 6th, 2015. We did confirm receiving the balance. Typically, reimbursement checks are sent within 15-20...

business days of receiving the bill. There was a delay on the approval of sending the reimbursement due to the following...during our Quality Assurance call on we did confirm we would pay for the balance of the previous company, but the amount that was agreed upon was less than what the bill we received was. The reimbursement amount was approved and was sent as of 9/28/2015. We have emailed and notified [redacted] of the check being sent out and apologized greatly on the delay.  If the customer has anymore issues moving forward, we will gladly address them in a timely manner.

We have made countless attempts to contact Mr.[redacted] to service his account. There were many negotiations on cost as a courtesy to make the system affordable for this customer. We removed some equipment to make this possible for a lower cost. With the many issues Mr.[redacted] has had though, we have...

come to an agreement to remove the system and void the agreement that was set in place. This will be implemented immediately.

If I am unable to return to my original invoice total with Monitronics  who I was perfectly happy with, they were proving me excellent service/ PL can void my service and contract and allow me to find another Vendor with cheaper monthly service. I am on a Fix -income and every dollar count toward my medication.

We have spoke to Mrs.[redacted] every day for the last couple days. We have resolved this issue and responded to her previous complaint, complaint #11087818. This is a duplicate complaint. The original complaint was resolved as of 1/20/2016. We would like this duplicate complaint removed. If Mrs.[redacted]...

has anymore issues she can call our customer service line anytime at [redacted]