We apologize for the inconvenience, to quickly rectify the situation we have issued a refund for the remaining amount on your order To confirm, the refund transaction ID # is [redacted] Again, we apologize for the inconvenienceLet us know if there is anything else I can assist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I regret to say a refund is unacceptableThis is about SafetyConsumers need to be protectedPronto Chargers are faulty and must be investigated Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[redacted] We apologize for the inconvenience and wait, we will re evaluate our back order procedures to help our customers stay better informed I have issued you a full shipping refund a 10% discount of your product price, refund transaction ID # [redacted] Let me know if you have any questions or concerns Best regards,
[redacted] We apologize for the inconvenience, we have issued a full refund for your orderYour refund transactions ID # is below: #ffffff;">Refund (Unique Transaction ID # [redacted] Again, we apologize for the inconvenience and wait Best regards, Customer Support
Dear Customer, I apologize for the wait and inconvenience, tracking your package it shows that your order was delivered June 6thWas t he item never received, USPS tracking number is [redacted] Best regards,
Dear Customer, I apologize for the inconvenience, it does look like we already issued a refund to help resolve this matter quicklyA full refund for your order was processed May 28th: Refund (Unique Transaction ID # [redacted] ) Let me know if there is anything else I can assist you with Best regards, ProntoCharger.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] , We apologize for the inconvenience, we have issued a full refund for your orderThe refund transaction ID # is below: Refund (Unique Transaction ID # [redacted] Again, we apologize for the inconvenience Best regards, Customer Support
I purchased a power cord from Pronto Chargers. Pronto Chargers have not responded to this issue. I plugged the power cord to laptop and it Sparked and fried (burned) my laptop. The power cord was faulty and hazardous. I spent $ [redacted] for the power cord and lost a $ [redacted] ... laptop. I will like the proper Authority to investigate this company before someone gets seriously hurt. Please notify me were I can send this power cord to a U.S. Agency for a full investigation. Thank You
Revdex.com:
This letter is to inform you that ProntoCharger has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/23/
3:38:PM and assigned ID ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Regarding complaint ID ***, the business has given me a full refund and I consider this complaint resolved
Regards,
*** ***
*** ***,
We apologize for the inconvenience, orders can be cancelled up until shipmentHowever, your package was processed and shipped/At that point we were unable to cancel your
order.
Now that you have received the package you can wright "Return To Sender" on it and give to the local USPS officeThey will not charge you for the return and it will be sent back to us.
At that point of receiving the item we can issue you a full refund for your order, including shipping charges
Sincerely,
ProntoCharger.com
background-">
We apologize for the inconvenience, to quickly rectify the situation we have issued a full refund your orderThe refund transaction ID number can be found below:
Refund (Unique Transaction ID # ***
Best regards,
ProntoCharger.com
*** ***
We apologize for the inconvenience, I have issued a full refund for your orderAllow 2-business days for the refund to appear on your statement.
Refund (Unique Transaction ID # ***
Best regards,
*** ***
Chad Silva,
I apologize for the inconvenience, I do see that it was processed on the *** but wasn't available for pickup till the next business dayMonday was Presidents day a *** holiday so it would have went out the next business dayAgain, I apologizeOur
customer support team would have been able to help assist you with this and would have been happy to help.
A full shipping refund for your order has been processed in the amount of $9.76, your refund transaction ID is : ***
Best regards,
ProntoCharger.com
***
Revdex.com:
This letter is to inform you that Pronto Chargers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/14/12:24:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint The charger that you shipped to me was not the correct itemThe amperage rating is half of my original charger and what was listed on your websiteIn addition, nowhere on the charger is it marked that it is UL Listed or UL approvedWhy are you shipping inferior products?
I will not accept the wrong, inferior product and if you would like it returned to you, you can send me a call tag pickup at your expense
Regards,
*** ***
[redacted],
We apologize for the inconvenience and delays, a full refund for your order has been processedThe Refund
" background-"> (Unique Transaction ID # [redacted]).
Again, we apologizeLet us know if you have any questions or concerns
Best regards,
ProntoCharger
[redacted],
12px; line-height: 14.003999710083008px;">
We apologize for the inconvenience, your order was passed our 14 day return policy we could not process a return for refund. What we can do to rectify the situation is wave the 14 day return policy .Have the product returned to the below address, once we receive the product a refund for your order will be processed immediately.
[redacted]
[redacted]
Best regards,
ProntoCharger.com
We apologize for the inconvenience, to quickly rectify the situation we have issued a refund for the remaining amount on your order To confirm, the refund transaction ID # is [redacted] Again, we apologize for the inconvenienceLet us know if there is anything else I can assist
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this proposed action would not resolve my complaint I regret to say a refund is unacceptableThis is about SafetyConsumers need to be protectedPronto Chargers are faulty and must be investigated Regards, [redacted]
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me
[redacted] We apologize for the inconvenience and wait, we will re evaluate our back order procedures to help our customers stay better informed I have issued you a full shipping refund a 10% discount of your product price, refund transaction ID # [redacted] Let me know if you have any questions or concerns Best regards,
[redacted] We apologize for the inconvenience, we have issued a full refund for your orderYour refund transactions ID # is below: #ffffff;">Refund (Unique Transaction ID # [redacted] Again, we apologize for the inconvenience and wait Best regards, Customer Support
Dear Customer, I apologize for the wait and inconvenience, tracking your package it shows that your order was delivered June 6thWas t he item never received, USPS tracking number is [redacted] Best regards,
Dear Customer, I apologize for the inconvenience, it does look like we already issued a refund to help resolve this matter quicklyA full refund for your order was processed May 28th: Refund (Unique Transaction ID # [redacted] ) Let me know if there is anything else I can assist you with Best regards, ProntoCharger.com
[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]
[redacted] , We apologize for the inconvenience, we have issued a full refund for your orderThe refund transaction ID # is below: Refund (Unique Transaction ID # [redacted] Again, we apologize for the inconvenience Best regards, Customer Support
I purchased a power cord from Pronto Chargers. Pronto Chargers have not responded to this issue. I plugged the power cord to laptop and it Sparked and fried (burned) my laptop. The power cord was faulty and hazardous. I spent $ [redacted] for the power cord and lost a $ [redacted] ... laptop. I will like the proper Authority to investigate this company before someone gets seriously hurt. Please notify me were I can send this power cord to a U.S. Agency for a full investigation. Thank You
Revdex.com:
This letter is to inform you that ProntoCharger has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/23/
3:38:PM and assigned ID ***
Regards,
*** ***
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Regarding complaint ID ***, the business has given me a full refund and I consider this complaint resolved
Regards,
*** ***
*** ***,
We apologize for the inconvenience, orders can be cancelled up until shipmentHowever, your package was processed and shipped/At that point we were unable to cancel your
order.
Now that you have received the package you can wright "Return To Sender" on it and give to the local USPS officeThey will not charge you for the return and it will be sent back to us.
At that point of receiving the item we can issue you a full refund for your order, including shipping charges
Sincerely,
ProntoCharger.com
background-">
We apologize for the inconvenience, to quickly rectify the situation we have issued a full refund your orderThe refund transaction ID number can be found below:
Refund (Unique Transaction ID # ***
Best regards,
ProntoCharger.com
*** ***
We apologize for the inconvenience, I have issued a full refund for your orderAllow 2-business days for the refund to appear on your statement.
Refund (Unique Transaction ID # ***
Best regards,
*** ***
Chad Silva,
I apologize for the inconvenience, I do see that it was processed on the *** but wasn't available for pickup till the next business dayMonday was Presidents day a *** holiday so it would have went out the next business dayAgain, I apologizeOur
customer support team would have been able to help assist you with this and would have been happy to help.
A full shipping refund for your order has been processed in the amount of $9.76, your refund transaction ID is : ***
Best regards,
ProntoCharger.com
***
Revdex.com:
This letter is to inform you that Pronto Chargers has carried out to my satisfaction the resolution it proposed for my complaint, filed on 4/14/12:24:PM and assigned ID ***
Regards,
*** ***
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and have determined that this proposed action would not resolve my complaint The charger that you shipped to me was not the correct itemThe amperage rating is half of my original charger and what was listed on your websiteIn addition, nowhere on the charger is it marked that it is UL Listed or UL approvedWhy are you shipping inferior products?
I will not accept the wrong, inferior product and if you would like it returned to you, you can send me a call tag pickup at your expense
Regards,
*** ***
[redacted],
We apologize for the inconvenience and delays, a full refund for your order has been processedThe Refund
" background-"> (Unique Transaction ID # [redacted]).
Again, we apologizeLet us know if you have any questions or concerns
Best regards,
ProntoCharger
[redacted],
12px; line-height: 14.003999710083008px;">
We apologize for the inconvenience, your order was passed our 14 day return policy we could not process a return for refund. What we can do to rectify the situation is wave the 14 day return policy .Have the product returned to the below address, once we receive the product a refund for your order will be processed immediately.
[redacted]
[redacted]
Best regards,
ProntoCharger.com