Proof Seal of Athens

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer This fee was charged due to your failure to validate your PCI-DSS compliance, as required by your merchant agreementAny business with an open merchant account is required to attest to PCI-DSS compliance on an annual basisThe due date varies depending on when you opened your Merchant AccountIn preparation for your due date, we send courtesy notifications via standard mail and email, to advise you of the approaching deadlineFailure to complete your Self Assessment Questionnaire by the due date resulted in a non-validation feeAn open Merchant Account will continue to receive the non-validation fee on a monthly basis until the compliance is completedWhen you certify your compliance with PCI-DSS, you demonstrate your commitment to Data Security, in addition to reducing your exposure to fraud and the costs associated with it Per your Program Guide and our Terms and Conditions, any fees you incur from your Merchant Account can be debited from the checking account provided to us when your uSwipe account was opened, including non-validation feesEven if you never processed a transaction through uSwipe, by having an open Merchant Account you have the ability to process a transaction and are obligated (per your agreement) to comply with all mandates set by the processing bankThis includes completing your PCI Compliance requirementsIf we are unable to retrieve funds from your bank account due to insufficient funds, per the Terms and Conditions, your account may be submitted to collections If your collections amount(s) have been resolved, then you should not worry about an impact to your credit report(s)However, if you do not resolve the collection matter, the amounts may be reportedPlease contact the collections department if you are unsure on the status of your collections account

Complaint: I am rejecting this response because: I clearly asked for account but two devices when I talked to Sharee Porter about this, so I disagree with the response, however, I did see two letters today in the mail where uswipe did initiate two refunds, one for each merchant "to my bank accpunt" I closed my bank account after I started getting charges that I was not told about, so they will need to issue checks to me As soon as I see the refund checks I will accept the response and move on Regards, [redacted]

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer The fee you incurred was not related directly with the rates you were quoted with processing transactionsIn fact, the fee that you are referring to was charged due to your failure to validate your PCI-DSS compliance, as required by your merchant agreementAny business with an open merchant account is required to attest to PCI-DSS compliance on an annual basisThe due date varies depending on when you opened your Merchant Account, but new accounts are provided a 3-month window to complete their compliance before the account falls into non-validation statusIn preparation for your due date, we send courtesy notifications via standard mail and email to advise you of the approaching deadlineFailure to complete your Self Assessment Questionnaire by the due date resulted in a non-validation feeAn open Merchant Account will continue to receive the non-validation fee on a monthly basis until the compliance is completedWhen you certify your compliance with PCI-DSS, you demonstrate your commitment to Data Security, in addition to reducing your exposure to fraud and the costs associated with it Per your Program Guide and our Terms and Conditions, any fees you incur from your Merchant Account can be debited from the checking account provided to us when your uSwipe account was opened, including non-validation feesBy having an open Merchant Account you are obligated (per your agreement) to comply with all mandates set by the processing bankThis includes completing your PCI Compliance requirements Per our records, validation of your compliance for the account number provided in this inquiry was completed on June at which time the non-compliance fee was promptly removed from your accountAny fees incurred prior to validation are non-refundableOur systems show no record of a refund being approved on your account as the fees that were charged were validAdditionally, your account has been closed as of February 24, 2015, per your request

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customerAs discussed in your conversations with our customer support team, your refund check was processed on July 27, sent via standard U.SPostal ServiceAs it was not sent certified mail, a tracking number is not availableIt is not uncommon for mail to take up to 5-business days to be deliveredIf your refund check is not received by the 10th day, we will void the original check and reissue your refund; in such a case, the replacement check would be sent via UPS to ensure delivery and trackability

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchant, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer The fees that you incurred were not “overcharges.” The fees were acquired by the rates associated with the credit cards that you had processedThese rates were agreed upon with your signed merchant applicationIt is your responsibility as a merchant to read and review your merchant processing agreementA signed application from you assures us that you are aware of and that you agree to the fees that you will be chargedIf you had signed an application with different rates than we had charged you, then the term “overcharge” would be appropriateThat is not the case in this situationWe charged you the fees that you signed and agreed uponRegarding the amounts you feel you should be credited, $50-$as well as $1000, those numbers were solely produced by the dollar amount of credit card transactions that you processedNothing was charged in addition to those fees; which you signed and agreed toI have attached a copy of your merchant processing agreement for your referenceIn regards to your claims of MrG [redacted] avoiding you, you were notified by Jaredd himself that his schedule would be erratic and that he would physically be out of the officeThis makes the claims that you make of him avoiding you very untrueIn spite of the face that you had called the office multiple times to discuss your fees, you were still using the serviceIf you were in fact unsatisfied with the service and you felt that you were being overcharged, then you should have not continued to use it for monthsWe did speak with you multiple times regarding your account and your pricing structure was changed to match your old accountDue to a data entry error you were actually overcharged here and we did credit you back that amount in a very timely mannerYour account has been credited $as of May 5th, Furthermore, your account with uSwipe has been closed, you will no longer be charged monthly, and you will not be able to process credit card transactions through uSwipe moving forward

MrW***n continues to distort the facts"He signed and agreed to the rates provided on his accountThe data entry error occurred by First Data during the rate adjustment that was made in April in an attempt to appease the merchant despite the fact uSwipe had no contractual obligation to make any decreases in fees for the merchantMrW***n continues to make accusations regarding the rates he was assessedMerchant processing rates are very complexPer the Terms of the Agreement, a transaction processed may be assessed surcharges depending on various factors associated to the card and the manor in which it was processedThis will cause the total fees assessed to a merchant to vary uSwipe does not offer any type of set rate for transactions processed in a calendar monthMrW***n's further claims about over charging based on his previous bills are falseThe merchant account number in question had the agreed upon rates per the signed merchant applicationIn addition to the factual contractual legalities of the rates assessed, MrW***n also did not comply with Section of his agreement that states a formal written request must be submitted in writing within days of a statement date should there be any disputes regarding feesMrW***n did not provide a written request until May 2, at which time his concerns were immediately addressedHis claims of contacting the office are not documented and are therefore are speculation and hearsayFurthermore, MrW***n made various harassing, slanderous and defamatory telephone communications to our organization once he realized he was contractually bound to these ratesHis direct written correspondence reaffirms his unprofessional demeanor in conducting himself despite our best efforts to provide an adequate resolutionHis account was reimbursed for the data entry error that occurred on his April statement and his account was terminated per Section of his Terms as a result of his vulgar and slanderous communications.Attached is the signed Merchant Processing Application MrW***n submitted with his signature and the rates he was agreed upon (which lists the rates he was billed) as well as the Program Guide Terms and ConditionsuSwipe made adequate, timely and professional attempts to provide resolution to MrW***n regarding his complaintuSwipe always takes great pride in doing so for each and every customer

uSwipe takes great pride in conducting business with the highest level of service and supportWe have and continue to develop long lasting relationships with our merchants, affiliates, and business partners; we regret any time we receive a response from an unsatisfied customer When you opened your account, the pricing program you selected included a qualified rate of 1.69%The way credit card processing service work is that there is a qualified rate that applies to most transactions (regular debit and credit cards); however there are also mid- and non-qualified rates that vary depending on the method you used to enter a transaction (i.ekey-entering instead of swiping the card) and the type of card it is (i.ebusiness, government or special rewards-type credit cards) There are multiple ways that you could have contacted our uSwipe office to discuss rates In fact, the notes in First Data Merchant Services database reflect that they provided you with our contact information so you could reach us directly; however we have no record of you contacting the uSwipe office for assistance in understanding your bill or how the charges workAdditionally, the charges that you began incurring could surely have been resolved by the First Data customer service helpdesk as they address billing inquiries on a daily basis When you had your bank begin rejecting the debits to your bank account, this put your account into collectionsYour account was closed on June 7, by First Data Merchant Service due to your collections balance with themAt this point, any collections balances need to be addressed and resolved with the First Data Merchant Services collection department at ###-###-#### as we are a sales entity for First Data, we do not have access to resolve collection balances

I have reviewed the response made by the business in reference to complaint ID 10943990, and find that this resolution is satisfactory to me L [redacted] ***

Complaint: I am rejecting this response because:I would like to reinstate that when one of the sales person approached my dad at the convention she did not mention all this to him and even though it's all in the terms and conditions my dad does not understand English very well, she only mentioned to him it would be free as long as he didn't use it which is why he accepted it from the first placeRegardless the reason why I am not accepting this response is because this company is a complete liar because back in May when we discovered all of these charges we called uswipe & had spoken to one of the agents from uswipe regarding this matter and the agent clearly had told me to send their product back to them and they will mail a check to my father in about weeks of 99$(the total charge was 299$ that they took from us but they refused to refund the full amount back)We mailed the product waited several weeks after & never received a checkI called a few weeks after and they hung up on me, and that's when I called again about weeks ago and again one of the agents named " [redacted] " said she will speak to Jarod once he comes back from out of town to send the check outJarrod, who claims he owns half the company said he does not see anything in the records showing that I spoke to an agent back in MayThis is a complete lie because one if I didn't speak to anyone back in May how would I have known that I needed to send the product back to them and what address to send it to, jarrod even said that they received the product back in JuneSo it doesn't make sense that I would send the product out to them randomly if I hadn't spoken to an agent and they advised me of the steps I need to take to get a refund backSecondly, if the agent didn't notate the account that is not our faultThey need to check their call records in May and listen to the conversation I had with the first agentI am extremely frustrated because uswipe kept us waiting so long for this check to be sent out to us and after all this wait and phone calls [redacted] says we don't see anything on the account and we are not refunding you anything then hangs up on me Regards, [redacted]

The customer initiated two accounts to receive two separate types of equipmentWe do apologize for any miscommunication on behalf of our organization, however, the customer agreed to and signed for both accounts as well as agreed to the chargesPer the merchants request, both accounts were closed, we provided a prepaid label to receive the equipment back, the merchant was never charged for the equipment so no refund was due and the matter has been resolved

Complaint: I am rejecting this response because: Yes I did have a relationship with Uswipe and many emails that went back and forthI have contacted First Data and they are telling me to contact UswipeMy application was sent over to Uswipe and never was there a confirmation to me of this from Uswipe, so after months of no replies I asked Uswipe to cancel the application and never heard backI did deal with Uswipe U.S.A first and then they transferred me over to Uswipe Canada Regards, [redacted]

Complaint: I am rejecting this response because:Clearly I did not have the ability to process any transactions as this company claims that I did I had absolutely no information about processing through the company and had no record of an account being opened I did not have a merchant number or account number I never received any communication from this company by mail or e-mail as they claim I did Since no written communication was ever received it was my understanding that an account had not been opened and did not exist.'Even after sending the e-mail to the address I was told to over the phone, I did not receive any communication of any kind from the company to confirm that they had ever received it The only written communication besides statements from this company that I received, came only after Revdex.com became involved Then the e-mail they sent me stated the account was closed and that if I didn't return the equipment to them I would be charged additional fees! I clearly do not have any equipment from this company.Clearly they have terrible customer service ( as it's non-existent), and they are a fraudulent company taking advantage of small business owners and sucking us dry on a monthly basis I am continuing to demand the return of my hard earned money that USwipe had no right to take This company sure came up with a good name for themselves as they swipe the merchants money from their bank accounts without consent and refuse to issue refunds when they have taken the money that doesn't belong to them.I will not rest on this matter until all of my money has been returned to me Regards, S [redacted]

Complaint:
I am rejecting this response because:I've attempted to call again just now to resolve this and getting a continuous loop to keep pressing to reach someone and in other areas on the IVR, that the business is now closed First of all, I have not received any equipment to begin with, and have emailed [email protected] in the past with no response as to whom I need to speak to to cancel the processing service As for calling the number, it has changed since signup and did not receive any left voicemails pertaining to the account prior to the number being disconnected
Regards,
M*** ***

uSwipe takes great pride in conducting business with the
highest level of service and supportWe have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied customer
The fee you
incurred was not a monthly fee for having an
accountThis fee was charged due to your failure to validate your PCI-DSS
compliance, as required by your merchant agreementAny business with an open
merchant account is required to attest to PCI-DSS compliance on an annual
basisThe due date varies depending on when you opened your Merchant Account
In preparation for your due date, we send courtesy notifications via standard
mail and email, to advise you of the approaching deadlineIn your complaint,
you acknowledge having received statements from uSwipe; the PCI notification letter
would have been mailed to the same mailing addressFailure to complete your
Self Assessment Questionnaire by the due date resulted in a non-validation fee
An open Merchant Account will continue to receive the non-validation fee on a
monthly basis until the compliance is completed or the account is closedWhen
you certify your compliance with PCI-DSS, you demonstrate your commitment to
Data Security, in addition to reducing your exposure to fraud and the costs
associated with it
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation feesEven if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a
transaction and are obligated (per your agreement) to comply with all mandates
set by the processing bank and the various card associations (Visa, MasterCard,
etc)This includes completing your PCI Compliance requirementsWhen you state
your attempted to login, you are likely referring to the mobile processing app,
which allows you to accept credit cards from you mobile deviceUser accounts
for that type of equipment get deactivated for security when there is
inactivity for more than daysHowever, your merchant account (which
incurred the non-validation fees) is separate from any equipment you use process
transactions
When you spoke with First Data’s customer support, they
would have been able to pull up your account based on the Merchant Account ID
number that is provided on the Merchant Statement (which you have confirmed you
received)Additionally, the email address you provided
(@usbankcardservice.com) is not related to uSwipe Inc; uSwipe’s website has
many ways to contact us include our direct phone number (###-###-####) and our
email address ([email protected])Rejecting
the balance due through your banking institution does not resolve the balance
due and in fact places your account in violation of the service agreement and
is what resulted in your collection balanceThe statements that you received
from uSwipe/First Data Merchant Services is your bill and each time your
rejected the balance due, that amount was added to your collection balance,
plus any collection fees due to First Data Merchant Services
Your account has been closed as of June 8, due to your collections
balanceIn order to resolve the collection balance, you must contact First
Data Merchant Service’s collection department using the contact information
provided on the letterOnce an account falls into collections, uSwipe is
unable to assist with resolution

uSwipe takes great pride in conducting business with the
highest level of service and supportWe have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied customer
We
attempted to contact you on nearly a weekly basis to
verify your shipping address and the equipment that you would like to receiveEach
time, one of our technicians would leave a voicemail requesting you to call us
back regarding the deployment of your equipment
The fee you incurred, however, is completely unrelated to
the deployment of your equipmentThis fee was charged due to your failure to
validate your PCI-DSS compliance, as required by your merchant agreementAny
business with an open merchant account is required to attest to PCI-DSS
compliance on an annual basisThe due date varies depending on when you opened
your Merchant AccountIn preparation for your due date, we send courtesy
notifications via standard mail and email, to advise you of the approaching
deadlineFailure to complete your Self Assessment Questionnaire by the due
date resulted in a non-validation feeAn open Merchant Account will continue
to receive the non-validation fee on a monthly basis until the compliance is
completedWhen you certify your compliance with PCI-DSS, you demonstrate your
commitment to Data Security, in addition to reducing your exposure to fraud and
the costs associated with it
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation feesEven if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a
transaction and are obligated (per your agreement) to comply with all mandates
set by the processing bankThis includes completing your PCI Compliance
requirements
The first communication we received from you was on
September 14th at which point you were advised to send your account
cancellation request to the email address providedThe emailed request was
received on September 18th and your account was promptly closed on September 22nd
Unfortunately, you do not qualify for a refund as the fee(s) you incurred were
not charged in error

uSwipe takes great pride in conducting business with the
highest level of service and supportWe have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied customer
The
application we have for your business clearly has your
name (R*** ***) and the initials (RT) on each of the necessary portions of
the merchant agreementThis does make the agreement validIn fact, we would
have been unable to proceed with the opening of your merchant account without
the necessary signatures and initialsWhen you opened your merchant account
and provided us your banking information, your demonstrated your intent to
process credit card transactions through our serviceWe were never notified by
you that you hadn’t received our equipment until the point you requested the
closure of your account
The fees you incurred were explicitly stated during your
enrollment in our program and you proceeded with your applicationUpon receipt
of your email, we promptly processed your request to close your account and there
will be no future attempts to debit your bank account for your merchant
services Unfortunately, you do not
qualify for a refund as the fee(s) you incurred were not charged in error;
these were fees you agreed to on your merchant agreement

uSwipe takes great pride in conducting business with the
highest level of service and supportWe have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied customer
The fee that
was incurred was not a monthly fee for having
an accountThis fee was charged due to your (father’s) failure to validate the
business’s PCI-DSS compliance, as required by the merchant agreementAny
business with an open merchant account is required to attest to PCI-DSS
compliance on an annual basis, as mandated by the card associations and the PCI
Security CouncilThe due date varies depending on when you opened your
Merchant AccountIn preparation for your due date, we send courtesy
notifications via standard mail and email, to advise you of the approaching
deadlineFailure to complete the Self Assessment Questionnaire by the due date
resulted in a non-validation feeAn open Merchant Account will continue to
receive the non-validation fee on a monthly basis until the compliance is
completedWhen you certify your compliance with PCI-DSS, you demonstrate your
commitment to Data Security, in addition to reducing your exposure to fraud and
the costs associated with it
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation feesEven if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a transaction and are obligated (per your
agreement) to comply with all mandates set by the processing bankThis
includes completing your PCI Compliance requirements
Requests for refunds are taking very seriously, however there
is no record of your refund request being approved for any amount while the
account was opened nor anytime thereafterAs the merchant service provider, we
in fact receive penalty fees for each merchant’s non-validation which is why we
are only able to offer refunds for non-validation fees when they are charged in
errorIn this case, the fee was not charged in error because the compliance
simply was not doneThe account has been closed as of May 25,

Complaint:
I am rejecting this response because:This last response from Uswipe is precisely why I moved on to another CC processor. AGAIN Uswipe fails to address the previous contract that I have mentioned in every response and every phone call to Uswipe (and now with the Revdex.com). They now call me a liar and claim there is no proof that I ever called about the OVERCHARGES. Uswipe PLEASE provide for all of us the previous contract for MILLENNIUM ENTERPRISES (I can and will if asked) Then please explain after months of my reliance on you to DO what you SAID you would DO and provide me with the SAME pricing structure as the MILLENNIUM ENTERPRISES contract, WHY you defame and slander me in your handling of this matter. I acted in good faith and believed this company when they claimed they would fix the problem. I was never instructed to file a written complaint about the charges. I was simply told they would fix the problem. NOW after months they CHANGE their storyThey claim all of my calls were “not documented and are therefore are speculation and hearsay”. How convenient!! This is not true. I can if needed supply all documented dates of the calls made to customer service to resolve this pricing problem. I can also supply ALL of the previous bills(from 7/2014-10/2015) to MILLENNIUM ENTERPRISES. AGAIN I continued to use Uswipe in good faith believing they would follow through with the promises made to me by their customer service departmentObviously the way Uswipe handles customer complaints of “overcharging” is first to ignore and deny the problem (while enriching their pockets) then make promises to fix the problem (while enriching their pockets) Then finally SLANDER and ATTACK the client (while enriching their pockets). They now claim I am unable to understand the “complexities” of the rates charged by merchant processorsFunny how for the first year and half that I did business (with Uswipe)as Millennium Enterprises I was ABLE to understand and APPROVE of the charges from Uswipe I am now OUT over $and they now are attempting to justify their actions by claiming my numerous complaints are only a figment of my imagination. Uswipes claims of great pride in customer service is absolute NONSENCE. This company’s integrity represents an all-time LOW from my experience with customer serviceI would highly recommend to anyone considering doing business with this company DO NOT DO BUSINESS WITH USWIPE
Regards,
L*** ***

Complaint:
I am rejecting this response because: I initiated a contract with Uswipe US first then yes because I was Canadian they sent me to Uswipe Canada. After many emails of not hearing back from Uswipe I asked for it to be canceledYou may feel its invalid but when a company (First Data) is charging you fees because of Uswipe not properly communicating with their client then I feel it is Uswipes job to see that they get their money backYes I filled out a contract for First Data given to me by Uswipe, not First DataWhat kind of business doesn't convey that they sent the application awayNow two years later I am having fees taken from my accountThat is not fair!**When I filled a Revdex.com complaint I did say Uswipe and they sent me to US UswipeNot sure why, I thought they were the same company just different locations
Regards,
*** ***

Complaint:
I am rejecting this response because: The facts of the reply are clearly incorrect and fabricated. After noticing the extra charges on my bank statement, I tried multiple times to call the customer service phone number provided on my USwipe statement. Finally, being able to speak with a live representative at the USwipe number, the person to whom I was speaking, announced that she didn't work for USwipe and they handled other credit card companies as wellWho ever it was that I was speaking to did try to explain to me about "qualified and non qualified rates"I asked her why didn't they take the different percentage out prior to depositing the funds into my account instead of putting the money in and then taking it out? She couldn't answer! When I asked her how I was supposed to know what kind of card I had from the customer? She couldn't answer that eitherShe said that she didn't know anything about my account and that I would have to contact my repWhen I told her that I had just called the ###-###-#### number that was on my statement and I got her, she suggested going to the USwipe website and file electronicallyI did! with NO reply! I also tried to access through my account electronically and that is when I got the "Account deactivation notice"As far as I knew, my account was closedI opened an account with Square, a much more reliable and honest firm! The following month, in March, they started deducting $a month out of my bank accountI didn't notice until they had stolen months worth out of my bank account, that is when I had to take steps and order my bank to stop giving USwipe my moneyIt was never our agreement, to remove money from my account of to pay a monthly fee USwipe claimed that the link to my account was for deposit ONLY! In August, I sent USwipe and First Data Services the letter found belowThere was never any response, just as there was never a response to my electronic inquires back in February. I tried to contact USwipe on multiple occasions and by different methodsThe claim that you never received any correspondence from me is all out fiction! I have no idea who First Data Merchant services is or how I owe them any money! Please explain why when I called your customer service phone number, I was speaking to someone that was not in your company and couldn't help me! I opened an account with USwipePlease provide me with the the signed agreement that shows that I was willing to allow you or anyone else to take a monthly fee's or any other funds out of my bank accountPlease explain why my electronic inquiry back in February was never addressedPlease explain why my letter from August that is attached, was never replied to!
Regards,
W*** ***