Proof Seal of Athens

uSwipe takes great pride in conducting business with the
highest level of service and support. We have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied customer.
A request has...

been submitted to have your monthly account
fees set to zero while we are waiting for your refund to process. Once the
refund has posted, your account will be closed. You should not receive any
further charges from uSwipe. However, please ensure that you return any equipment that uSwipe has provided to you when your account was first opened.

uSwipe takes great pride in conducting business with the
highest level of service and support. We have and continue to develop long
lasting relationships with our merchant, affiliates, and business partners; we
regret any time we receive a response from an unsatisfied customer.
 
The...

fee you incurred was not a monthly fee for having an
account. This fee was charged due to your failure to validate your PCI-DSS
compliance, as required by your merchant agreement. Any business with an open
merchant account is required to attest to PCI-DSS compliance on an annual
basis. The due date varies depending on when you opened your Merchant Account.
In preparation for your due date, we send courtesy notifications via standard
mail and email, to advise you of the approaching deadline. Failure to complete
your Self Assessment Questionnaire by the due date resulted in a non-validation
fee. An open Merchant Account will continue to receive the non-validation fee
on a monthly basis until the compliance is completed. When you certify your
compliance with PCI-DSS, you demonstrate your commitment to Data Security, in
addition to reducing your exposure to fraud and the costs associated with it.
 
Per your Program Guide and our Terms and Conditions, any
fees you incur from your Merchant Account can be debited from the checking
account provided to us when your uSwipe account was opened, including
non-validation fees. Even if you never processed a transaction through uSwipe,
by having an open Merchant Account you have the ability to process a
transaction and are obligated (per your agreement) to comply with all mandates
set by the processing bank. This includes completing your PCI Compliance
requirements.
 
Per our records, we had spoke with you on several occasions
by phone reminding you that your compliance needed to be completed by the 25th
of February and it was not. You were also provided the direct number to our
office so that you could call in and check to make sure that your compliance
was completed and you did not. Any fees incurred prior to validation are
non-refundable. Our systems show no record of a refund being approved on your
account as the fees that were charged were valid. Additionally, your account is
still open and will not be closed until we receive the equipment. According to
our records, you were sent a return label to send back the equipment on March
4, 2016.
 
In regards to you not signing the application; we would not
have sent you a credit card processing device without your signature. You
accepted the device and used it to process transactions. If you had not signed
an application for this service then that should have been a concern brought to
our attention immediately. Not after three months of using the service.
 
Referencing the fees that you are requesting to be refunded,
you were only actually charged the $99.00 PCI non-validation fee in the month
of March. In the months of December-February, you were billed for processing
fees from the transactions you ran, your monthly statement fee of $9.95, an
annual fee of $55.00 in January and a monthly minimum of $25.00 in the months
you did not process any transactions. All of these fees were agreed upon the
signing of your merchant application and are non-refundable.

This person was solicited by an independent contractor. Our organization, uSwipe Inc, a domestic U.S. based registered merchant service provider, has no affiliation with First Data Canada and is not a party to the agreement this merchant signed. The contract was initiated by an independent representative who has no direct affiliation with uSwipe Inc, a registered ISO in the U.S. The correspondence in reference are result of a miscommunication as the merchant insisted she had an account with uSwipe Inc when in fact she does not. Per the merchants own admission, she initiated a contract with First Data and the fees assessed to her account were billed by First Data. This complaint is improperly being filed against uSwipe Inc and therefore is invalid.