Property Damage Appraisers

The local office will setup a service call and request credit for the account

The current offer to reconnect still standsIf the customer would like to discuss other options, they can contact the local General Manager Terry W [redacted] ###-###-####

[redacted] is my wife, so I do not need her permission to access our accountSorry Cableone, I know that would have been an easy fix for you

This was provided in the 2nd response, but here you goIn the end I asked the customer to go to the office and discuss further with the GM.When the customer disconnected, she owed us $This included her equipmentThe $was submitted to the collection agencyThis meant that in our system it showed the $in write off but it didn’t show it as being owed on the Cable ONE account (because we had already written off the debt to collections.) So, when the CSR credited her for the equipment, it credited her Cable ONE account for $It did not, however apply this to the write off – the amount in collectionsA second step is needed for that, and it wasn’t doneAs a result, the credit for the equipment went out with auto refundsShe was paid for the equipment return instead of removing that amount from collectionsShe didn’t overpayWe just made a mistakeShe actually owes the $in total because she probably cashed that check.The refund was made in error, therefore the $is the past balance that the customer owes

I would like to help the customer get their refundCan the provide the old account number, City and State where they previously reside?

This issue is being misunderstood I am not asking to stop my service and have a deposit returned Cable One did not keep their arrangement with me, and turned my services on a day late, causing me to lose a day's salary I am asking for a credit on my account in the amount of my day's salary which Cable One has caused me to lose

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

The late and transfer fee was removedThe local office left a few messages so they can explain that one service month is dueIf not paid on time, the customer will be assessed fees that they will have to pay

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com:Cable one sent out a tech who told us it was our phone system I have since bought a new phone system.Since we are moving out of this home and into another home while planning to keep cableone as a provider I would like to withdraw my complaint at this time.Thank you so much for trying to help me.Should there be a problem going forward I will contact you.Sincerely,Janet P [redacted] I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, Janet P***

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted] **

We looked at this account and it belongs to a [redacted] [redacted] does not have permission from [redacted] to discuss the details [redacted] will need to complete a Revdex.com complaint and call the local GM to verify permission

The local office has left several messages for the customer with hope of agreeing on a fix to correct thisPlease ask them to return the call

We have resolved the issue with customerHe is coming in on monday 6/22/to get remote start installed

We will send out a 3rd party company to review the speeds in front of our modem, behind the modem and into the customer's networkYou will hear from the local officePlease accept a time for the company to come out and observe

After researching the customer's account, we were able to answer the following issues for them:Service problem - Setup a service call around the tenthBandwidth Usage - Customer requested that we remove usage guidelinesUnfortunately, we cannot and here is the impact on other customers.The Cable One network is designed for typical residential computer userComputer activity resulting in excessive or sustained bandwidth may burden the network and such usage may be restrictedBandwidth on our network is a limited, shared resource among subscribersBecause we seek to provide the Service at a reasonable cost to the largest number of users, the use of our network is subject to usage limitations.Excessive use means bandwidth or data usage that is significantly higher than typical usage for which our network is designedSuch use consumes so much data it negatively impact the Service Provided to other customersIn order to ensure an optimized Internet experience for all customers, data plans have been assigned to all Internet servicesYou can find this Data Plans on out web site As a result of the attached usage, and subsequent notifications, the levels of usage has not changedIf you are not able to change your behavior the result may be moving your account to higher levelEven after that move, if you can demonstrate the ability to maintain a lower level of usage, we would be willing to move your account back down

No, the account was not past due at the time of disconnectYou all completely avoided the fact of the cable across my lawn the entire time of service

We understand the customer's point of view, however, we believe what was offered was fairAs for having different offers with just increasing the usage, we are reviewing such options and anticipate a follow up by year end

Our local office attempted to setup a service call to troubleshoot and fix any outstanding issuesThe customer decided additional trips were not necessary and has since disconnectedTherefore, we are unable to justify a refund

Customer was contacted by the local office and the issue was resolved

Customer made a payment to [redacted] ***, it was never sent to Cable OneOn 8-11-15, there are notes that the representative told the customer to return to [redacted] to track the paymentOn 8-14-15, another representative waived the late fee and advised the customer to take the receipt back to *** [redacted] for a refund for the paymentAccording to the notes, he made the payment on 7-20-so it would have been returned to [redacted] by nowOn 8-11-15, we did remove the customer from collections as a courtesy so he would not be disconnectedA payment was made on 8-14-by credit card, and he now only owes one billThe payment in question still hasn’t posted as far as I can tell because at this point we would have returned it to [redacted] ***