Property Management of Idaho

The matter between [redacted] had already been turned over to our attorney prior to the filing of this complaint with the Revdex.comOur attorney has been offering [redacted] many different options to transfer the tenant’s security/damage deposit but as of this date she has declined all options Our concern with the transfer is in the event the security/damage deposit is not returned to the tenant upon move out then the tenant could file a claim against us since we were the ones that rented to them Our intent is to have [redacted] hold us harmless in the event the deposit is not retunedShe has declined this optionOur attorney has attempted to contact the current tenants and have them sign the waiver and they will not return the phone callsShe was asked to set up a trust account as according to our contract with [redacted] so the funds can be transferredShe instead sent us information for a wire transferWe will do a transfer but it will need to be an ACH transfer into a trust account As for her other property on [redacted] we did not rent to this tenant, we acquired them from [redacted] , every month the tenants were late paying their rent, many attempts were made to do a walk through on the home and upon showing up they would not be home nor would they give us permission to enter the home without them being there, the law clearly states you cannot enter a rental without authorization or you could go to jail for trespassing The tenant did not pay her rent in May and we served her a three day notice that went unanswered at which point we contacted the owner to let her know that the tenant did not pay rent and the day was in place, we told [redacted] that we need to move forward with an eviction and according to our contract that we signed with [redacted] she would be responsible for the Attorney fee and we would pay for court cost, process service, writ and whatever else that needed to be done to remove the tenant, [redacted] did not like that, she wanted us to pay for everything and normally we would but [redacted] worked out a deal with us in the beginning to pay a lower rate in exchange for this agreementWe gave [redacted] the tenant’s phone number and [redacted] called her and worked out a payment plan which the tenant did not keep, the only amount we were able to get from her was $When the tenant came to the office to make a small payment we had her sign a promissory note for the remainder of the balance of rentsWe never asked [redacted] to give us $for attorney fees, we told her she would be responsible for this When we took over management of this place the tenants came from a company that went out of business and we did not get a walkthrough of the condition on the home prior to them moving inOn our first walk through of the home they already had a fire pit and we were unaware that they should not have had oneThe damages [redacted] is claiming has no foundation since the tenant is claiming the damages were already there when they moved in (prior to our management) As for the keys on [redacted] , we recommended that the locks be changed due to the tenant not turning in keys since at that time when we had spoken with [redacted] we had not received the keys yetWe have not lied to her about any of this and we still have the addressed envelope that the keys were mailed inIt is posted marked for the 5th of June and we did not receive the package until the 8th Our company does not have a drop box for anyone to drop off keys or anything else for that matter For the second home that we managed for [redacted] we got the house as the ex-tenants were moving out and she had her own maintenance guy work on the home and fix all the damages from her prior tenantsWe would be more than happy to send the walk through that our tenants signed for Versailles prior to moving in and keep in mind that this is after her maintenance man worked on the home and it is a mess, we contacted [redacted] and told her about many items that needed to be fixed and offer our maintenance department to fix them and that made her made and she refuse to use our personWe found her great tenants who paid rents on time and gave us a list of things they wanted to have fixed while they were living at the home [redacted] approved all fix up items at the tenant’s expense onlyDuring the duration of their tenancy any major maintenance issues they called our office and we always let [redacted] know about the issuesIn November the tenants called us to let us know the burners on the stove were not working properly, after many attempts [redacted] got back with us to let us know that her maintenance guy was busy to look at the stove therefore she had us send out our new maintenance vendor to the home right away and we were told that they needed a new stove and we were able to get the stove ordered and replacedDuring the maintenance of this work they were asked if they have any other issues with the home to which they answered “No”The maintenance vendor walked around the home and found no other issues as wellThen in February of we made calls to all of our units we manage to check up and see if they are experiencing any maintenance issues and again they answered “No” We are not in breach of our contract and we have offered many solutions to her for the return of the funds and she has declined all of them

[A default letter is provided here which indicates your acceptance of the business' responseIf you wish, you may update it before sending it.] Revdex.com, I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me Regards, [redacted] I want thank you for having someone go in and fix those things It looked a lot better than when I did the walk through

In response to this complaint: our maintenance vendor did go through the home and empty the dishwasher of the previous tenant's dishesOur maintenance vendor also observed some egg on the face of one of the cabinets and cleaned it offRegarding the broken curtain rod, the broken piece was removed
The chips in the molding were filledAs far as the unpainted patches and minor scratches on the walls, those are wear and tearIf Ms*** has any other questions or concerns, she can call our office at ***

The matter between [redacted] had already been turned
over to our attorney prior to the filing of this complaint with the Revdex.com. Our
attorney has been offering [redacted] many different options to transfer the
tenant’s security/damage deposit but as of this date she has declined all
options....


Our concern with the transfer is in the event the
security/damage deposit is not returned to the tenant upon move out then the
tenant could file a claim against us since we were the ones that rented to
them.
Our intent is to have [redacted] hold us harmless in the
event the deposit is not retuned. She has declined this option. Our attorney
has attempted to contact the current tenants and have them sign the waiver and
they will not return the phone calls. She was asked to set up a trust account as
according to our contract with [redacted] so the funds can be transferred. She
instead sent us information for a wire transfer. We will do a transfer but it
will need to be an ACH transfer into a trust account.
 As for her other
property on [redacted] we did not rent to this tenant, we acquired them from
[redacted], every month the tenants were late paying their rent, many attempts were
made to do a walk through on the home and upon showing up they would not be
home nor would they give us permission to enter the home without them being
there, the law clearly states you cannot enter a rental without authorization
or you could go to jail for trespassing. 
The tenant did not pay her rent in May and we served her a three day
notice that went unanswered at which point we contacted the owner to let her
know that the tenant did not pay rent and the 3 day was in place, we told
[redacted] that we need to move forward with an eviction and according to our
contract that we signed with [redacted] she would be responsible for the Attorney
fee and we would pay for court cost, process service, writ and whatever else
that needed to be done to remove the tenant, [redacted] did not like that, she
wanted us to pay for everything and normally we would but [redacted] worked out a
deal with us in the beginning to pay a lower rate in exchange for this
agreement. We gave [redacted] the tenant’s phone number and [redacted] called her and
worked out a payment plan which the tenant did not keep, the only amount we
were able to get from her was $100.00. When the tenant came to the office to
make a small payment we had her sign a promissory note for the remainder of the
balance of rents. We never asked [redacted] to give us $500.00 for attorney fees,
we told her she would be responsible for this. 
When we took over management of this place the tenants came from a
company that went out of business and we did not get a walkthrough of the
condition on the home prior to them moving in. On our first walk through of the
home they already had a fire pit and we were unaware that they should not have
had one. The damages [redacted] is claiming has no foundation since the tenant is
claiming the damages were already there when they moved in (prior to our
management).
As for the keys on [redacted], we recommended that the locks
be changed due to the tenant not turning in keys since at that time when we had
spoken with [redacted] we had not received the keys yet. We have not lied to her
about any of this and we still have the addressed envelope that the keys were
mailed in. It is posted marked for the 5th of June and we did not
receive the package until the 8th. 
Our company does not have a drop box for anyone to drop off keys or
anything else for that matter.
 
For the second home that we managed for [redacted] we got the
house as the ex-tenants were moving out and she had her own maintenance guy work
on the home and fix all the damages from her prior tenants. We would be more than happy to send the walk through that our tenants signed for
Versailles prior to moving in and keep in mind that this is after her
maintenance man worked on the home and it is a mess, we contacted [redacted] and
told her about many items that needed to be fixed and offer our maintenance department
to fix them and that made her made and she refuse to use our person. We found
her great tenants who paid rents on time and gave us a list of things they
wanted to have fixed   while they were living at the home. [redacted]
approved all fix up items at the tenant’s expense only. During the duration of
their tenancy any major maintenance issues they called our office and we always
let [redacted] know about the issues. In November 2014 the tenants called us to let
us know the burners on the stove were not working properly, after many attempts
[redacted] got back with us to let us know that her maintenance guy was busy to
look at the stove therefore she had us send out our new maintenance vendor to
the home right away and we were told that they needed a new stove and we were
able to get the stove ordered and replaced. During the maintenance of this work
they were asked if they have any other issues with the home to which they answered
“No”. The maintenance vendor walked around the home and found no other issues
as well. Then in February of 2015 we made calls to all of our units we manage
to check up and see if they are experiencing any maintenance issues and again
they answered “No”.
 
We are not in breach of our contract and we have offered
many solutions to her for the return of the funds and she has declined all of
them.

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]
Revdex.com,
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me. 
Regards,
[redacted] I want thank you for having someone go in and fix those things.  It looked a lot better than when I did the walk through.

This place never came and fixed anything and then they said that we had 4 animals when we only had one and evicted us. They couldn't show any proof and when confronted about the situation they just stated we needed to get a lawyer. Going to be pressing lawsuit against company.

Unprofessional. Derogatory treatment.

failure to a dress maintenance issues in a timely manner. Took weeks to get them to fix sprinkler system at same time threatened for lawn not being green but also reviving expensive bills for water overage. That was last summer I have never been late on rent not by one day yet they want immediate payment of water overage same day of notification drop everything and come make payment. Which I do. I feel like I have no rights.

dishwasher quit working on Sunday. Wednesday the maintenance man calls me. I ask if he is certified in appliance repair (an innocent question) the man begins to yell at me for the next two minutes. " look lady, do you own that dishwasher? Do you want to have me fix it or not.........swearing rudeness verbal abuse. I call pmig and they tell me I have no choice but to let this man in my house or pay for the repair myself. Never in my life have I been treated so poorly by a so called professional. My husband and I are extremely frustrated. We pay 15,900 a year in rent and we have to be treated this way. The last time this guy made a repair he never showed up then when he did he didn't bring any supplies for the job and he did not clean up the mess leaving wood shavings and putty on the floor.

My family moved to the Coeur D'Alene, Id area in September of 2013. We looked at many possible rental houses and then we went into Property Management of Idaho. [redacted] assisted us in finding a great house in a perfect location. We did not have to schedule times to go see the houses, which was very convenient. We found our house that we liked, and were moving within days. The house was very clean when we moved in. We have only had one maintenance issue. In September, our kitchen faucet sprung a leak. I called [redacted], and she sen a man out the same day. He was here for about an hour, replaced the faucet with a brand new one, and was on his was. Everything with PMI has been very easy, quick and painless. I strongly recommend PMI to anyone looking to rent in the Coeur D'Alene or Post Falls area.

Review: I recently rented a condo and when I went to do the walk through, they said to write down everything we noticed that was wrong. I went room by room along with a friend and notated all the nail holes, spackle, scuff marks, and stain on the bedroom carpet. There is also a broken curtain rod halfway coming out of the wall with a duck taped end and a random bracket left on the wall. On the second trip through I noticed that there was raw egg running and dried down one of the drawers and cupboard along with dirt on the hardwood floor. It had not been cleaned at all. The dish washer also had a full load of dishes from the previous tenant. When I went to the office on Seltice Way to sign the lease, I asked them if they were going to fix the scuff marks and chunks missing out of the trim work. I was told that it had been cleaned and that was why they had me write the stuff down so I would not get in trouble when I moved out. I also asked who cleaned it and they would not tell me, all they said was that they had receipts to prove it had been cleaned. I also had to ask more than once which parking space belonged to the condo I had rented. Apparently they had to contact the previous tenant to figure that out. I also asked if they were going to get someone to actually clean it and they became argumentative with me and that is when they said they had receipts. They were not willing to remedy any of the requests that I asked about. I rented several apartments over the years that have been Actually cleaned between the tenant before I rented it and myself. I realize that there is normal wear and tear on a place from living there, but if minor repairs are not done between tenants, I feel that the minor cosmetic things (as they called the scuffs and chunks missing), are not done it is just going to get worse. All I was asking them to do was fixed those cosmetic things and actually have it cleaned. I don't want this to affect me negatively, I am just hoping that they are willing to fix these things. My belongings are set to be delivered on the 26th of May.Desired Settlement: To have the nail holes filled in, paint over the numerous spackelling marks on the walls, scuff marks and chuncks touched up on the trim work, the parts and pieces from the broken curtain rod removed or permission to throw it away, and a thorough cleaning of the who place including the raw egg running down the cupboard and drawer.

Business

Response:

In response to this complaint: our maintenance vendor did go through the home and empty the dishwasher of the previous tenant's dishes. Our maintenance vendor also observed some egg on the face of one of the cabinets and cleaned it off. Regarding the broken curtain rod, the broken piece was removed. The chips in the molding were filled. As far as the unpainted patches and minor scratches on the walls, those are normal wear and tear. If Ms. [redacted] has any other questions or concerns, she can call our office at [redacted].

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business' response. If you wish, you may update it before sending it.]

Revdex.com,

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.

Regards,

[redacted] I want thank you for having someone go in and fix those things. It looked a lot better than when I did the walk through.

Review: November 2 I sent $200.00 of my rent knowing I still owe $285.00. I called and spoke with [redacted] on Monday the 4th of November to let them know what I had done and I proceeded to ask how much the late fee would be If we're to get the rest of my rent to them by Tuesday the 5th of November and [redacted] said that it wasn't her job to get the calculator to figure that out for me she told me to figure it out myself. [redacted] also stated that when they were to receive my $200.00 money order I would get a phone call to come and pick it up because they do not accept partial payments, come Tuesday the 5th I assumed they would've received it, I got no call. So Wednesday the 6th of November I call [redacted] back and asked the same questions and she hung up on me. I then went the office in person and asked if they had received my $200.00 yet because I now have the rest of my rent $285.00. They wouldn't check the mailbox while I was there then the gentleman that I was speaking with then asked the other gal that was working, if she had received a money order from 10th street. She says oh yes I received it on Monday. They hands it back to me and is sky her if she could figure my late fees for me so I can settle those she called [redacted] or [redacted] and got the total amount right away. My total late fee charge as of today November 6th 2013 is $123.50, leaving me a total amount due of $608.50. They told me I had 2 hours to get it to them or I will receive a 3 day notice of move out.Prior to this I had a friend stay I for about a week and she had a dog, I got a $150.00 default charge for my friend and herd of, which caused zero damage and that total amount was paid that day in the second week of October when I received the notice.Desired Settlement: I would like to receive my $600.00 deposit in the end and vacate the premises by November 31st 2013

Business

Response:

Regarding complaint #[redacted]. We concur with the Tenant that we did receive a partial payment of the rent on 11/4/13 in the amount of $200.00, which left a balance of $285.00 for the remainder of rent only. However, the tenant did not contact our office to make any payment arrangement. When payment pertains to rents, the full amount must be paid in full on the date it is due; otherwise once past the late fee period, late fees do apply; in this case, late fees would apply as of the 4th of the month. As it is understood, the Tenant was contacted and left a voicemail on the 11/4/13 with regard to the partial payment. On 11/6/13 one of the office clerks did contact the office manager to calculate balance of rent and late fees for this tenant, we also concur that her late fees totaled $123.50 and that the Tenant would need to bring in the total of rent plus late fees in the amount of $608.50 by 3pm because it was explained to the Tenant that 3-Day Notices would begin to be served at that time. It was expected that she would return with her rent and late fees the same day. As of 11/7/13, the tenant was served 3-Day Notice to Pay Rent due to non-payment of rent. On 11/8/13, the office manager was informed that the tenant had contacted the office and indicated she was not going to pay rent, and that she was going to breach her lease and move out as soon as possible. In a phone conversation with the tenant, the office manager explained the process of Breach of Lease, and that she would have an eviction on her record. The tenant indicated she was not in any way concerned, she just wanted to move.

On 11/11/13, the tenant's paperwork was delivered to the attorney's office for processing to evict due to non-payment of rent.

As for the tenant's comments regarding the defaults for a dog, and unauthorized occupants; the rental agreement is written for 1 occupant only. It is contractual policy that she would be charged a default fee for unauthorized additional people. The same applies to the unauthorized animal. The tenant was also charged a default fee for the dog.

A copy of the 3-Day Notice has been attached, as well as a portion of the rental agreement the tenant signed on 6/28/13 as it pertains to rents, Breach of Contract, late fees and defaults.

At this time, the tenant is able to pay her rent with the late fees, plus attorney's processing fees should she decide she wants to remain in the property.

I have found PMIG very easy to to deal with. Pay the rent on time. Keep the property maintained. Keep the utilities payed. The office staff is pleasant and helpful. [redacted] is particularly helpful and knowledgable.

I am a property owner and FORMER client of Property Management of Idaho (PMI). I entered into contractual agreement with this company based upon the claims stated by [redacted], “Free Legal, and Free Advertising”. How little did I realize at the time, this is not actually true!
At first everything seemed great. They found a qualified tenant, and the tenant moved in. As with any rental situation, there were incidences that the management company handled, as expected, and I did not have to involve myself with the resolution. Then, towards the end of my initial management term, everything changed. Due to my own personal matters, I found I would not be able to continue the management of my investment home and needed to occupy it as my own personal space. This meant the tenant needed to complete their rental term and vacate my home. I spoke with the owner of the company, [redacted], who advised me to submit a Notice to Cancel Management Services. I took into consideration notification to the tenant according to their rental agreement and submitted my notice to cancel according to the restrictions of the management contract. At that point in time, my cancellation was 30 days from the end of my initial management term with PMI where [redacted] was willing to waive the cancellation fee as it was so close to the end of the initial management term.
It was during the span of time between submittal of termination and waiting for the tenant to vacate that an unrelated party asked me if the tenant was charged last month rent in advance and if I had received that rent yet. When I inquired at the property management office, I was told by [redacted] that the tenant paid an extra month rent, upon receiving notice to move requested their extra rent back and was upset they would not able to receive it immediately. Armed with proof the tenant had paid last month rent in advance, I inquired again. I was able to personally speak with [redacted] again, who told me I would not receive those funds because she required them to cover legal fees and any repairs. (I did not think of it at that moment, but did so on reflection), Doesn’t PMI’s print advertising state Free Legal when they rent to the Tenant, not to mention, don’t repairs come out of the Security/Damage Deposit? So I inquired again. This time, [redacted] stated that I would need to pay the early termination fee of $350.00 (that she agreed to waive on an earlier date), in order for me to collect the last month rent. (WHAT?!) So, I paid the early termination fee with the expectation I would receive the rent from her for the tenant’s last month. Another week went by, with no payment, so I inquired in the office again. Again, [redacted] explained the tenant had to be evicted, forfeited their Security/Damage Deposit in accordance with their rental agreement, and that I could have those funds in entirety. I found out this was not so, because the tenant was still entitled to an itemized statement of charges and I would be forwarded the forfeited balance which would be a grand total of $224.00. Later, I was told by an employee that if the tenant paid last month in advance, there should be no reason I would not receive those funds. Upon very little investigation, the employee was able to let me know the tenant had in fact paid last month in advance, as well as an extra month’s rent and I should have already, or be receiving that rent soon. In either case, I had not received it.
In the end, I was forced to hire an attorney. First to determine the total amount, then to actually demand payment in order to receive any of the money I was entitled to either by law, or by contractual agreement. I was shocked to learn from my attorney that [redacted] actually possessed the audacity to blame [redacted], who did not process owner statements or have access to bank accounts, for “embezzling from the company” and required “time to figure out” my account. This was a full 4 months after the tenant vacated, and my property back in my possession. My account by that time should have been reconciled and closed.
This is the type of business PMI conducts. [redacted] (Member – as titled on the Assumed Business Name filed with the Idaho Secretary of State), at the drop of a hat, changes her explanations as to why you are not going to receive money you are entitled, and then blames her employees for the “mistake”, or just out rightly accuses former employees for her own inappropriate behavior. In my situation, she changed her explanation five times as to the reason I would not receive the funds I was entitled to. I am extremely disappointed with the manner my account, and myself personally, were handled by Property Management of Idaho and would caution anyone considering their services.

Review: REceived a phone call today from some lady at this office telling me my water bill was over by 9.95 and that I must come to pay it right now. I explained it was 430 in the afternoon and I could not come at this moment I was at work. I told her I would bring it on Monday with the rent and she got irrate with me as rent is not accepted over the counter only by mail. I asked to speak to the manager she told me "No", I asked to speak to [redacted] teh office manager, she refused and told me that I am only going ot deal with her and her only as she is screaming at me. I asked again for [redacted] she informed me that [redacted] is not her boss and if I had a problem with that to come down there and face her in person. I was threatened, screamed at and harrassed by this employee. I come to find out it is the managers sister and she is doing this to others and hey allow this. I was so threatened I even call the police. I have asked multiple times for a Manager instead of an out of control irrate employee and I still can not get a Manager's name or phone number to call. I want out of the lease fro this company as I am worried for my safety with this lady. She knows where I live and I live with a small child. This is how they conduct business. I looked at my lease agreement and it states, I am to get the bill in writing and I have 10 days to pay it. She called me at 4:30 on a Friday afternoon and demanded it get paid today. According to her she received the bill today. Where is my letter in writing and my 10 days to pay it. I am not deliquent on rent, on this bill. I want a number for a manager. I called [redacted] on her cell phone that I had from when I was looking at the place to rent and she agreed that this lady was completely out of control and out of line but said there is nothing that she could do because of her relationship to the manager. I want the owners name and a number to file a complaint other.Desired Settlement: I am scared for my and my sons safety in this house we are renting from this company and want out of this contract from them so that I do not have to worry about our safety every day. I do not want to have to call the police every month that she thinks she is allowed to call and harrass tentants for no reason. I am worried of what this lady might do. I am so scared of what she could do if she threatens over the phone I have taken my son to a hotel for the night. I cant get a name of a Manager.

Business

Response:

This is very much over exaggerated, she was told in August and September that all rents must be mailed into the address on her contract, she was referred to her contract again on Friday the 27th, we understand that since she works across the street from the office at [redacted] that this would be much easier for her to drop her rent off but when you have over 250 people trying to drop their rent off the same day this becomes a disaster, as for the conversation that took place there were 3 of us in the office at the time which we did hear the whole conversation, she was told that she does have overages and we also need a copy of her renters insurance and she stated that she would pay it with the rent at the office next week, she was then instructed that rent must be mailed to the office and at that time she demanded to talk with the management and [redacted] told her that she was in charge of collections and she started yelling and [redacted] asked her to stop yelling and then [redacted] said have a good day and hung up. This is not about the overages, this is about not wanting to mail the rent or provide us with renters insurance in accordance with her contract. As for a police report this is unknown since no one has contacted our office and filling a false report is against the law. We do have cameras and audio in our office for this reason. As for letting this person out of her lease because she feels threatened is once again an exaggeration, if she would like to move we cannot make her stay but we will hold her to her lease. She spoke with [redacted] the office manager on Friday and [redacted] apologized for any misunderstanding that she might have had and explained her contract to her so there would be no miscommunication in the future.

Below is [redacted]'s response:

On September 27th, 2013 I contacted [redacted] regarding her water overages and to arrange payment, [redacted] said she would be in on 9/30/2013 to pay the overages and rent, [redacted] was reminded at that time she needed to bring in a copy of her renter's insurance and she needed to refer to her contract that states all rents must be mailed in unless other arrangements are made in advance, [redacted] became very hostile demanding to speak with [redacted], the manager. I explained to [redacted] that I am in charge of collections and that she needs to make payment arrangements with me, [redacted] continued to yell and scream at me, she was asked to stop but didn't I then told her to have a good day and disconnected the call. As of this date we still do not have a copy of the renter's insurance.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The water overage has never been sent to me. I would like for someone to produce this audio that they have proving I was yelling at them. I have 3 witness in my office of that conversation. What they have said is complete lies.

But does not surprise me since [redacted] is allowed to do anything since she is the managers sister. I still do nor have a name of the manager in the office either.

Regards

Business

Response:

In the original complaint, the complainant claims she was spoken to extremely and unnecessarily brusquely. When she asked to speak to [redacted], (Office Manager), her request was refused and contacted [redacted] via personal mobile number. After a brief relay of the event, [redacted] apologized for the misunderstanding. The complainant also states that she would like out of the rental contract; attached is a copy of the complainant’s rental agreement. The complainant (tenant) may break her contract prior to the end of term, but needs to be aware that should she make that decision, she will end up forfeiting Security Damage Deposit, and any damages will be charged.

There is a continuing thread with regard to providing proof of renters’ insurance by the tenant (complainant). Within the rental agreement, page 5, item 23, tenants are required to provide proof of renters’ insurance. This is still required per the rental agreement and is requested that this be provided by Friday, October 11, 2013.

The complainant’s second response was that PMIG’s response did not resolve her complaint. The invoice for the water/sewer/garbage overages is attached and has also been forwarded to the complainant’s personal email. The oversight in the manner notifications of water/sewer/garbage overages are being relayed has been corrected and in the event there are overages next month, the complainant should see an emailed invoice. As for the continual aside, that [redacted] is the managers sister, is not illegal for business’ to hire family members and would not be surprising if the complainants own employer participated in that practice also and therefore has no bearing in this complaint.

Consumer

Response:

Here is a copy of the sent renters insurance ot the company and that it was received by them on 10/8. I still would like resolution on why I was not allowed to speak to a manager.? Nor have I been given a name or phone number to reach them. As they said in their email, I was refused to speak to the Office Manager. So if there is another complaint I am assuming I will need to go to the Revdex.com to get it resolved as they are not furnishing that information. I also would like to be reassurred that since [redacted] is in Collections and my account is not a collection account that I will not be receiving any phone calls from her on any matter unless I am past a due date. [redacted] has been absolutely the only one in their offices that has any kind of customer service skills. Thsi will not resolved until I am able to get a number and name of a Manager that I will not be refused to speak to, and confirmation that I will not receive a phone call unless my account is in default from [redacted]. Also would like to know about the Audio they through out in the first response was that supplied?

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

Regards,

My two tears as a tenant with Property Management of Idaho, LLC, proved to be a positive experience. Repairs were done in a timely and professional manner. I put in the effort to leave my unit in spotless condition, following the guidelines in my rental agreement, and was rewarded with a return of my full deposit!

I have been renting through Property Management of Idaho for approximately two years. I find the staff including Amber and Sheena to be very professional and helpful. They have been very proactive in meeting my maintenance requests and understanding when an emergency has arisen. I was hesitate about renting from a management company but have been very happy and satisfied with Property Management of Idaho and would definitely recommend them to anyone looking to rent in the northern Idaho area.

Review: This rental management company has created a lucrative business by using little underhanded maneuvers that while would be considered legal are created to drain the pockets of tenants of their rental properties and prevent tenants from being "comfortable and safe" in the properties that they call their home.I have put up with numerous issues, and maintenance problems that have been reported multiple times, been personally injured more than once due to faulty wiring, and maintenance. There was over 600 volts of electricity going through the garage door and I was severly shocked each time I opened or closed the door. That was eventually fixed, but the wiring in the shop and garage is still not grounded and very old, dangerous wiring. Several containers of old oil and other mechanical fluids were dumped on the ground outside the garage by the maintenance man a few weeks after I moved in here. The smell made it almost unbearable to come and go for days. I was told it was okay, it would disappear shortly. The toilet has had a leak since moving in last July, I have told them several times yet it still leaks. I gave a list of repairs needed to the office manager three months ago, but the maintenance man has not been here for over six months. There is not enough room to list all the issues I have dealt with here while at the same time being charged over $1000 in "penalties" for supposed violations to the rental agreement, that border on ridiculous. I have had so many people tell me that they rented from this company and were ripped off in similar manner and no one ever gets their deposit returned at all. Now I have been given a three day vacate notice because there is no current lease agreement. The last time I talked to the office the office manager was going to talk to the owner and the landlord about additional charges to the new lease and get back to me. She has never called back and now wants to say it is my fault we have no lease and I am being charged double rent.Desired Settlement: I would like to have the double rent fees dropped for May and June, any future one year leases actually be for 12 months, not 11 months. The company should be held responsible for finalizing the new lease agreement after they never got back to me as promised. I would like to be able to continue living here with my fellow renters without feeling uncertain as to what their next little financial game is going to be that is going to drain my pocket book and put extra money in their coffers.

Business

Response:

In review,

this tenant's complaint revolves around several issues that have long since

been resolved from the beginning of her tenancy in July 2012. An electrical

issue in the garage in which she claims was "severely shocked"

several times, was addressed and corrected immediately upon her eventual report

of the problem. The garage that was “created” for the Tenant’s benefit, and

scheduled removal of items from the garage space, were to be addressed by the

property owners themselves and their hired independent contractors, however,

the scheduling did not meet with the tenant's time-table, so an independent contractor

removed the drums himself, at his own expense. Apparently, the manner in which he had to

hoist the full drums of fluids did not meet tenant’s approval, even though, they

were removed immediately when she unceremoniously “dumped” several items at our

office to prove her disdain over the time-table she thought these things should

have been addressed. The toilet “leak”

which the Tenant is referring is inside the water tank itself. Any maintenance required has been completed by

an independent maintenance contractor who visited the property twice for the

same reported issue. It is unknown why

this continues to be a problem for the tenant but as it is currently not posing

a health or safety issue, it will be addressed as per the schedule of an independent

subcontractor.

With

regard to the penalties the Tenant wishes to address, in fact, are valid

violations or defaults (breach) of contract.

The tenant was required to transfer electric/gas utilities into her name

upon signing the original lease in July of 2012. The property owner was still receiving

current utility billings well into October 2012 and notified our office of such

at that time. The possibility the Tenant

was paying a very large utility billing from a previous address and “thought services

were transferred” for the current address could have been the reason she did

not transfer the services into her own name.

Failure to transfer utilities into their name is breach of contract and

the tenant was defaulted as such. By the

time the services were transferred the combined total of those bills reached

approximately $130.00 plus default fees of $150 per occurrence ( of which

totaled 2) in addition to 2 defaults of an unauthorized animal on the

premises. The penalty of the

unauthorized animal was either immediate removal of the animal or by providing

the required documentation and fee for an additional animal ($200.00). The tenant elected to give the animal away

and was considering giving it to an animal shelter when the property manager

offered to adopt the animal herself. It

was upon adoption of the animal it was discovered that this animal was not “house

trained” and is concerned due to the length of time this animal was in the

home, has caused urine and feces damage to the carpet and underlayment. In March of this year (2013) the tenant was unusually

late with rent. Several attempts to

contact the tenant by office staff as well as the maintenance subcontractor to inquire

of payment resulted in no response from the tenant. Finally, the tenant was served a 3-Day Notice

to Pay or Vacate, as is documented in the rental agreement. A family member saw the notice posted on the

door and contacted the office with information the tenant was “out of town”. Regardless, rent is still required to be paid

on time and penalties are assessed in the event of non-payment. The tenant’s statement of “ridiculous penalties”

is ludicrous on her part. While over the

past year, the Tenant has paid approximately $1000.00 in late fees and

penalties, these charges are indeed, valid penalties. These are penalties the tenant is well aware

of, and agreed to with the signing of the rental agreement.

Most

recently, the tenant acquired (2) roommates and correctly submitted

applications for such to the office, upon review and submission to the property

owner, an increase of rent, water/sewer/garbage rate, and security/damage

deposit was requested by the property owner upon lease renewal. On verbal notification on or about April 15,

2013, (well within the state of Idaho requirements prior to lease agreement

expiration) the aforementioned increases would take place – the tenant refused

the increase, siting several updates she offered to make at her own expense and

were approved by the property owner at the beginning of the rental term. The office manager did say she would inform

the property manager and property owner of “the improvements to the property”

the tenant had made but that the answer would probably be the same, based on

the addition of two (2) roommates (the increase of wear and tear, and increase

of water/sewer/garbage). Even though the

tenant has blatantly refused the increase in rent and deposit, the tenant also refuses

to acknowledge the current rental agreement as it is in the “at will” tenancy

(as noted Item 3c – Holdover).

The renewal in its original offer is still valid. The tenant does not have to move, however

would be required to enter into a new rental agreement, at the new rental

rate. The rent would be increased to $1220.00

plus $95.00 for water/sewer/garbage (not including overages) plus the addition

of $400.00 to increase the security/damage deposit; as originally offered in

April 2013 at the request of the property owner. The property owner is also aware of and

acknowledges the Hold Over and is not currently inclined to set aside the short

falls in rent. In the event the tenant

is not in agreement with this offer, the tenant can either continue with the rental

agreement in “at will” tenancy at the Holdover rate, or submit her 30 day

Notice to Move in accordance with the rental agreement (Items 3d and 7a,

respectively), and appropriately vacate the premises. As of today, July 4, 2013, the tenant is

again late with rent in the amount of $2215.00 in accordance with the Hold Over,

where all late fees, and defaults still apply as it pertains to late

payment of rent. A monthly rent of

$1315.00 is much more economical than a monthly rent of $2215.00.

Review: I hired Property Management of Idaho around October of 2013 to manage my 2 rental properties in Coeur d'Alene, Idaho. I fired the company approximately June 12, 2015 for reasons that I will get into below. I fired the company, on the phone, and followed up by email. They are still holding on to, at least $3,000 of security deposit and last months rent on one of the properties. I have asked the money to be released to me several times, and they are being evasive and attempting to hold my money hostage.

The reasons that I fired the company began when one of my tenants did not pay her rent on May 1, 2015. PM served her a 3 day notice, then called me asking for $500 for attorney fee to begin the eviction process. I chose to attempt to contact the tenant myself, and find out if we could work something out. Property Management had emergency contact numbers for the tenant, but had not even attempted to find her until I insisted. Tenant said she would be out by the end of the month. At months end, the tenant does vacate the home and tells me that she has told [redacted], the office manager, and also dropped the keys to the home in the drop box. I call property management to verify, and [redacted] tells me that the tenant is lying and that she hasn't moved out. I re-contact the tenant and she insists she is out. Property Management again insists that "tenants lie" and tells me they don't have keys. At this point, I call my contractor who lives in the area, and send him to the house. The tenant is out. So, property management is either lying, or entirely incompetent. At some point in this process, PM wanted to charge me to have a locksmith go out to the home to get inside the property, at my expense, but I declined and sent my contractor instead. The house, which, according to my contract with PM, was supposed to have a walk thru every 4 months, was completely trashed. Holes in walls, missing doors, smells of smoke, ruined carpet, etc. Long story short, the management services of this company are worthless.

I call PM and ask for the contact information for the tenant in my 2nd home that is managed by PM. I contact the tenant, notify him that PM has been fired, and ask about the house. Tenant tells me that he contacted PM over 8 months ago to inform them that there was water leaking through the ceiling of the downstairs bathroom from the upstairs bathroom, and PM did nothing about it. So what would have been a small repair when it started, is now a ruined bathroom, falling in ceiling, ruined drywall, and buckling laminate floor.

Now, PM refuses to release the security deposit, non-refundable pet deposit, and last month rent for the home. I have repeatedly asked for it, and they are giving me the run around, and holding my money hostage when they no longer have any right to do so.Desired Settlement: Property Management needs to immediately release the security deposit, the pet deposit, and the last months rent. And should also refund me management fees, as it is clear that they breached contract, allowed both of my homes to be damaged, lied to me repeatedly, and never checked up on the properties.

Business

Response:

The matter between [redacted] had already been turned

over to our attorney prior to the filing of this complaint with the Revdex.com. Our

attorney has been offering [redacted] many different options to transfer the

tenant’s security/damage deposit but as of this date she has declined all

options.

Our concern with the transfer is in the event the

security/damage deposit is not returned to the tenant upon move out then the

tenant could file a claim against us since we were the ones that rented to

them.

Our intent is to have [redacted] hold us harmless in the

event the deposit is not retuned. She has declined this option. Our attorney

has attempted to contact the current tenants and have them sign the waiver and

they will not return the phone calls. She was asked to set up a trust account as

according to our contract with [redacted] so the funds can be transferred. She

instead sent us information for a wire transfer. We will do a transfer but it

will need to be an ACH transfer into a trust account.

As for her other

property on [redacted] we did not rent to this tenant, we acquired them from

[redacted], every month the tenants were late paying their rent, many attempts were

made to do a walk through on the home and upon showing up they would not be

home nor would they give us permission to enter the home without them being

there, the law clearly states you cannot enter a rental without authorization

or you could go to jail for trespassing.

The tenant did not pay her rent in May and we served her a three day

notice that went unanswered at which point we contacted the owner to let her

know that the tenant did not pay rent and the 3 day was in place, we told

[redacted] that we need to move forward with an eviction and according to our

contract that we signed with [redacted] she would be responsible for the Attorney

fee and we would pay for court cost, process service, writ and whatever else

that needed to be done to remove the tenant, [redacted] did not like that, she

wanted us to pay for everything and normally we would but [redacted] worked out a

deal with us in the beginning to pay a lower rate in exchange for this

agreement. We gave [redacted] the tenant’s phone number and [redacted] called her and

worked out a payment plan which the tenant did not keep, the only amount we

were able to get from her was $100.00. When the tenant came to the office to

make a small payment we had her sign a promissory note for the remainder of the

balance of rents. We never asked [redacted] to give us $500.00 for attorney fees,

we told her she would be responsible for this.

When we took over management of this place the tenants came from a

company that went out of business and we did not get a walkthrough of the

condition on the home prior to them moving in. On our first walk through of the

home they already had a fire pit and we were unaware that they should not have

had one. The damages [redacted] is claiming has no foundation since the tenant is

claiming the damages were already there when they moved in (prior to our

management).

As for the keys on [redacted], we recommended that the locks

be changed due to the tenant not turning in keys since at that time when we had

spoken with [redacted] we had not received the keys yet. We have not lied to her

about any of this and we still have the addressed envelope that the keys were

mailed in. It is posted marked for the 5th of June and we did not

receive the package until the 8th.

Our company does not have a drop box for anyone to drop off keys or

anything else for that matter.

For the second home that we managed for [redacted] we got the

house as the ex-tenants were moving out and she had her own maintenance guy work

on the home and fix all the damages from her prior tenants. We would be more than happy to send the walk through that our tenants signed for

Versailles prior to moving in and keep in mind that this is after her

maintenance man worked on the home and it is a mess, we contacted [redacted] and

told her about many items that needed to be fixed and offer our maintenance department

to fix them and that made her made and she refuse to use our person. We found

her great tenants who paid rents on time and gave us a list of things they

wanted to have fixed while they were living at the home. [redacted]

approved all fix up items at the tenant’s expense only. During the duration of

their tenancy any major maintenance issues they called our office and we always

let [redacted] know about the issues. In November 2014 the tenants called us to let

us know the burners on the stove were not working properly, after many attempts

[redacted] got back with us to let us know that her maintenance guy was busy to

look at the stove therefore she had us send out our new maintenance vendor to

the home right away and we were told that they needed a new stove and we were

able to get the stove ordered and replaced. During the maintenance of this work

they were asked if they have any other issues with the home to which they answered

“No”. The maintenance vendor walked around the home and found no other issues

as well. Then in February of 2015 we made calls to all of our units we manage

to check up and see if they are experiencing any maintenance issues and again

they answered “No”.

We are not in breach of our contract and we have offered

many solutions to her for the return of the funds and she has declined all of

them.

This company is extremely disappointing and feel worse for the owners of the properties they supposedly manage than I do prospective tenants. Their employee I dealt with for two consecutive days was completely unfamiliar with the properties and was unapologetic at her ignorance of the property details. When I pointed out a misrepresentation of a property she didnt care at all and just shrugged it off. My time was completely wasted due to this misrepresentation. I cannot imagine ever renting a property from this company if they treat prospective tenants this poorly. Not surprisingly my call to the company manager has gone unanswered.

Review: I contacted PMIG on their website's "contact us" link several days ago about a particular property I am interested in renting. Since I have not received a response from PMIG, I called their office today. I was treated in an extremely rude manner by two staffers. I don't know the name of the first woman who spoke to me, but the second woman identified herself as [redacted] and said she was in charge of collections. After being treated rudely by [redacted], I asked to speak to the owner of the business and my request was denied. I then asked [redacted] for the owner's name and she again refused to give me any avenue of bringing my complaint to anyone but herself. On PMIG's website it states: "Our friendly and exceptional service sets us apart from other property management companies who fail to match our extensive resources and long-standing relationships with the community."I did not receive friendly or exceptional service. I was treated in a rude and disrespectful manner which is inexcusable for any service-related business. As a business owner, I would want to know if my employees were tarnishing my reputation by treating potential customers like I was treated today.Desired Settlement: I would like the opportunity to inform the owner of PMIG how negatively I now view this business based on what transpired during the telephone conversation today with two of their employees as well as receiving no follow-up on my inquiry sent on their website.

Business

Response:

In response to the complaint #[redacted], I've been made aware of this complainant and the events that transpired. According to the two staff members who spoke with the complainant, it was reported she has contacted the office repeatedly with regard to one specific property. She continually requests the rent be lowered so she can afford to rent it. She has not viewed the property, nor has she submitted a rental application. At this time, the owner is not interested in lowering rent on any property to accommodate an inquiry, without submission of rental application and is unknown whether or not even qualifies with our company. This has been explained to the complainant who apparently became increasingly agitated and is unsatisfied with the response to her inquiry by our staff members.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response PMIG provided to my initial complaint is inaccurate. I have not contacted this business "repeatedly with regard to one specific property'. The facts are that I telephoned the business on one occasion and I filled out their "contact us" form on their website once. Furthermore, the statement that I "continually request the rent be lowered so she can can afford to rent it" is misleading and offensive. I simply requested that the owner of the property be given the opportunity to consider my proposal, which was flately and rudely dismissed by PMIG staff. I do not believe PMIG is serving the best interest of the property owner by not allowing him/her to make an informed decision that would result with a long-term tenant and less turnover; ultimately keeping more money in the hands of the landlord. Based on the response from PMIG, it seems the owner/manager of this business is either clueless as to how negatively some staff are treating potential customers or is simply apathetic. Adding an additional cloud on the reputation of this business, the advertised rental amount on the property I inquired about has just been reduced.

Review: After vacating a property rented by PMIG we have recently received our "Security/Damage Deposit Statement" and amongst the charges PMIG claimed were a combined forty-five days in late rent payment to which they charged us, from our deposit, $25 a day.We had exactly one (1) month of late rent which we were charged $25 and paid the fee via personal check. Despite our lease allowing for payment by "money order or check" PMIG issued a notice on December 10, 2010 requiring as of 1/1/11 that "Money Orders, Certified Checks and Cash" would be the only accepted forms of payments. We complied with this order and all subsequent rent payments were made via cashier's check from a credit union and mailed as required by our lease. PMIG also instituted a "3 day Grace period" in the 12/10/10 letter.PMIG alleges that we paid rent late a total of 12 months yet all of the cashier's checks were acquired from the credit union before, on or within the three day grace period. Upon contacting PMIG's office on Friday, April 26, 2013 I am told by "[redacted]" that we were "habitually" late and that the date of our checks were always late which is factually incorrect. When I questioned her on this she then said the checks were received late in the mail but could over no specifics of what proof they have of such lateness. Our security damage statement simply indicates a list of dates which aren't even in chronological order.The lease was begun in 2010 and renewed in 2011 and 2012 which seems quite odd that we would be allowed to continue to rent given our apparent inability to pay on time. Furthermore, or lease stipulates that if rent is late the "Manager shall give Tenant a three (3) day notice to pay rent or vacate the premises if neither is done the eviction process will begin". By PMIG's account we should have received a total of twelve (12) separate notices yet we did not. Why did we not receive notices? Why were we not charged at the time of the lates and under what authority are they allowed to simply rack up charges in hindsight.Desired Settlement: We expect to have all charges related to "Late Fees" as listed on our "Security/Damage Deposit" statement to be returned to us immediately. These backdated late fees have in effect stolen money that rightfully belongs to us.To add insult to injury PMIG actually put on our statement "Thank you for being such a Great Tenant!! Your refund is enclosed!"

Business

Response:

Regarding Mr. [redacted] complaint, he states he was charged for 45 days of late fees at a daily rate of $25/daily during the calendar year 2012, he neglected to include in his complaint, that a he was given a very large credit, by the property manager's decision, and only charged $250 of those late fees. If the Revdex.com is interested, supporting documents will be submitted for review.

Thank you,

Office Manager

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID 9523562, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

[To assist us in bringing this matter to a close, we would like to know your view on the matter.]

We do not accept the business' response as it relates to Complaint ID 9523562.

Our original lease, dated March 1, 2010 states on Page 1, Section 6 (a) that “If Tenant is more than 2 days past due, Manager has the right to start the eviction process. Manager shall give Tenant a three (3) day notice to pay the rent due or vacate the premises if neither is done than the eviction process will begin”.

In a letter dated December 10, 2010 sent to us by PMIG all rent payments from that date forward were required to be paid by either “Money Order, Certified Checks and Cash”. This letter also included notice that we would be given a three day grace period for payment however it did not indicate any revision to Section 6(a) of the lease which states “Manager shall give Tenant a three (3) day notice to pay the rent due or vacate”.

By PMIG’s accounting, they allege twelve (12) months in which the rent was paid therefore we, as tenants, should have received twelve (12) separate notices to pay or vacate in accordance with the provisions of the signed lease. As previously stated we did not receive these notices.

It should be noted as well that we complied with PMIG’s requirement to pay by money order, certified check and cash despite the December 10, 2010 notice changing the provisions of the lease in violation of Section 25 of the signed lease. Our rent payments were drawn via certified check and mailed in accordance with Section 5(a) of the signed lease.

PMIG has failed, on more than one occasion, to follow the signed lease both in the collection of alleged late fees and modifying the agreement without approval of both parties. If rent was paid late by us as tenants we should have been notified in accordance with Section 6(a) of our signed lease.

We expect to be refunded for the alleged late fees charged on the Security/Damage Deposit Statement. Attached is a copy of the original lease, December 10, 2010 letter and a comparison table showing dates funds were drawn and alleged date(s) funds were received by PMIG.

Regards,

Business

Response:

Regardless that Mr. [redacted] actually depicts and admits in one of his own attachments labeled "Comparison Data", the fact that his rents were received late, by his own worksheet should have been charged; in his quotation of his rental agreement Item 6(a) in that he should have indeed received 3-Day Notice to Pay or Vacate Notices for each and every occurrance along with the $150.00 per occurrance Default Notice Fee which would have totaled $1,800.00 plus the $1,125.00 in late fees for a grand total of Late Fees plus Default Notices equaling $2.925.00, where in fact, we reduced his late fees to a total of $250.00 on his Security Deposit Statement. We will concede on the reduction of charges and refund Mr. [redacted] the $250.00 we withheld from his Security Deposit Statement based on his very astute observations that he was never served any 3-Day Notices to Pay or Vacate the entire length of his rental tenancy with this company regardless of the lateness of receipt of rent payments, however, it has been noted that on several occasions he was given a courtesy call for rent payment in order for him to avoid the late fees and default fees.. Please inform us if this is an acceptable resolution for the complaintant.

Sincerely,

Office Manager

Property Management Investment Group

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9523562, and find that this resolution is satisfactory to me.

We accept PMIG’s offer to refund the $250.00 in late fees

deducted from the security deposit. We appreciate that they have acknowledged

they did not provide notice of alleged late receipt of rent as stipulated in

the signed lease.