Property Management of Idaho

Review: I contacted PMIG on their website's "contact us" link several days ago about a particular property I am interested in renting. Since I have not received a response from PMIG, I called their office today. I was treated in an extremely rude manner by two staffers. I don't know the name of the first woman who spoke to me, but the second woman identified herself as [redacted] and said she was in charge of collections. After being treated rudely by [redacted], I asked to speak to the owner of the business and my request was denied. I then asked [redacted] for the owner's name and she again refused to give me any avenue of bringing my complaint to anyone but herself. On PMIG's website it states: "Our friendly and exceptional service sets us apart from other property management companies who fail to match our extensive resources and long-standing relationships with the community."I did not receive friendly or exceptional service. I was treated in a rude and disrespectful manner which is inexcusable for any service-related business. As a business owner, I would want to know if my employees were tarnishing my reputation by treating potential customers like I was treated today.Desired Settlement: I would like the opportunity to inform the owner of PMIG how negatively I now view this business based on what transpired during the telephone conversation today with two of their employees as well as receiving no follow-up on my inquiry sent on their website.

Business

Response:

In response to the complaint #[redacted], I've been made aware of this complainant and the events that transpired. According to the two staff members who spoke with the complainant, it was reported she has contacted the office repeatedly with regard to one specific property. She continually requests the rent be lowered so she can afford to rent it. She has not viewed the property, nor has she submitted a rental application. At this time, the owner is not interested in lowering rent on any property to accommodate an inquiry, without submission of rental application and is unknown whether or not even qualifies with our company. This has been explained to the complainant who apparently became increasingly agitated and is unsatisfied with the response to her inquiry by our staff members.

Consumer

Response:

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The response PMIG provided to my initial complaint is inaccurate. I have not contacted this business "repeatedly with regard to one specific property'. The facts are that I telephoned the business on one occasion and I filled out their "contact us" form on their website once. Furthermore, the statement that I "continually request the rent be lowered so she can can afford to rent it" is misleading and offensive. I simply requested that the owner of the property be given the opportunity to consider my proposal, which was flately and rudely dismissed by PMIG staff. I do not believe PMIG is serving the best interest of the property owner by not allowing him/her to make an informed decision that would result with a long-term tenant and less turnover; ultimately keeping more money in the hands of the landlord. Based on the response from PMIG, it seems the owner/manager of this business is either clueless as to how negatively some staff are treating potential customers or is simply apathetic. Adding an additional cloud on the reputation of this business, the advertised rental amount on the property I inquired about has just been reduced.