ProTech Squad

We received a call from the customer stating that she wasgetting random virus pop-ups on her computerOur representative “***” askedher if she was fine with free remote diagnostic of hermachineTo which she replied “yes”.Our representative asked her to enter “session code” for [redacted] ( an onlinemeeting software) to start remote session (referred in the complaint as “asked her to push a few keys”)The diagnosticservices were provided for freeAs a result of our initial scan, we foundtraces of spyware/malware & tracking cookies on customer’s computerWeinformed the customer about the same and that it might result in datacorruption or data lossWe further informed the customer about the cost associatedwith the repair and our various support plans (referred in the complaint as “offered to sell a computer protection service for $per yearor one-time fix for $159”)Our support plan includes but is notlimited to; unlimited technical support (24x7) during the subscription period, on-siterepair if required, [redacted] The customer decided not to purchase our repair service& was informed that if she decides to get her computer repaired, she cancall us before the end of business dayIt’s our policy to educate our customers about the adverseeffects of neglecting such issuesWhich might result in data loss, datacorruption or in some cases security issues (Referred in the complaint as “Refused to pay [redacted] said to call back in same day if shechanged mind or her computer may not be able to be fixedLeft my mother-in-lawscared and upset”)Once corrupted or lost, the data cannot beretrieved in most cases.We believe it’s our responsibility to inform customers aboutthe risk of neglecting such issuesWhich we believe in this case left thecustomer scared or upset

Hi,This is to inform you that we have contacted [redacted] regarding her complaint and convinced her to cancel the complaint against our companyWe have offered her a full refund of what she paid us for our service subscription($299.99) USD [redacted] ***, agreed for the same and has confirmed us by emailWe have attached the copy of the email confirmation sent by her.Also, she promised that she would contact the Revdex.com to cancel her complaint as soon as possibleRegards, [redacted]

In regard to the above complaint I spoke with [redacted] from Pro tech at which time he apologized for what had happened and and stated to me that the tech had made a mistake and that he would received further training He also stated that they were refunding the $that they charged me He also requested that withdraw my complaint I am sorry that my response has taken so long but I had to have my computer repaired after this incident, and just got it back today I would like to say that what Protech did was deliberate and I do not want to withdraw my complaint and would like to keep it on record Other than getting my refund of $and and not withdrawing my complaint , I would consider this complaint resolved Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] ***

Hi, We spoke to the customer and addressed her issueWe have resolved this case with the customer and have issued Full Refund Customer had issues with our advertisement - which is 100% complied to [redacted] policy Copy of the invoice & Return transaction receipt attached!! Thanks, [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer If you wish, you may update it before sending it.] Revdex.com: I have reviewed the offer made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: [redacted] Regards, [redacted] Message:This company has answered my complaint and totally reimbursed the cost $to my cc and stated they will no longer use the former tactics of advertisementThank You

Hi All,We would like to inform you that we have resolved the complaint with the client by offering her the complete refund of what she paid us ($USD), client promised us, that she would contact you to close the complaint, as we suggested her to do soAlso please find the chain of email between us and the client.Should any questions arise, please do not hesitate to contact us at [redacted] Regards, [redacted] (Customer Service) ProTech Squad, Inc[redacted] ***

Have had a contract with Protech Squad since June 10, and had just recently renewed annual computer technical coverage for additional year for both computers for $through June (I also have [redacted] security coverage)Usual use is to have them check monthyly for any file corruption and clean computer, or for any questions, trouble shooting etc I have had no compliants about their services, found them very helpful and very prompt with immediate response any time of day, any day of the week As of Friday, Oct 14, they are unavailble by phone, or by email I have [redacted] services, they have swept my computers yesterday, have found no viruses, no corruption, no sign of any distresses

Hi All,This is to inform you that, we contacted Ms***, to discuss the reason of her complaintI educated her about the situation that we were facing on 03/07/as she was trying to contact us, and was unable to do soAlso that was the reason for her complaintI offered
her a refund of $for the inconvenience caused to her, customer agreed for the same and promised me that she would contact the Revdex.com to inform them that, her complaint is resolved by ProTech Squad.Should any questions arise, please do not hesitate to contact us at; ***Regards,*** ***
*** *** ***

Have had a contract with Protech Squad since June 10, and had just recently renewed annual computer technical coverage for additional year for both computers for $through June (I also have *** security coverage)Usual use is to have them check monthyly for any file corruption and clean computer, or for any questions, trouble shooting etc I have had no compliants about their services, found them very helpful and very prompt with immediate response any time of day, any day of the week As of Friday, Oct 14, they are unavailble by phone, or by email I have *** services, they have swept my computers yesterday, have found no viruses, no corruption, no sign of any distresses

This is to inform you that we have already contacted the client yesterday regarding the complaint and resolved it as well by refunding her with the full amountAfter the discussion with the client, we got to know that she was happy with our services provided to her for her initial computer concern,
however, she was not comfortable when our one of the representative tried to up sell her with an extended subscription plan for her husband’s computerThe customer is willing to take down the complaint once she will receive her money in her account

Hi,
This is to inform you that we have contacted *** ** *** regarding her complaint and convinced her to cancel the complaint against our companyWe have offered her a full refund of what she paid us for our service subscription($299.99) USD
*** ** ***, agreed for the same and
has confirmed us by emailWe have attached the copy of the email confirmation sent by her.Also, she promised that she would contact the Revdex.com to cancel her complaint as soon as possible.
Regards,
*** ***

My experiences with PRO TECH SQUAD, LLC - have MOSTLY been very positive
Recommend their expertise and services to anyone who is not savy in the computer world, as I
The value, attention and detailed work done by them are excellent
My choice is: PTS
Thank you,
*** - USA

[A default letter is provided here which indicates that the business has not responded to you directly. If you wish, you may update it before sending it.]
Revdex.com:
At this time, I have been contacted by PROTECH SQUAD, INC. regarding complaint
ID ***The company contacted me and stated they would refund the entire amount
Regards,
*** ***
confirmation email from PROTECH SQUAD, INC
Refund order #*** ***? *** *** *** (***) Add to contacts 5/29/To: *** Dear *** ***,
We have been informed by *** regarding the cancellation of your order #***Therefore the transfer of this order's amount towards your account has now been initiated
The total amount refunded *** *** will be returned to your bank account associated to the card after the number of days necessary for the actual bank transfer to take place, as the transaction is now refunded within the *** system
Sincerely yours,
*** ***
***
***

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The responses DO NOT answer my basic complaint, that this is a scam!*** ***
Regards,*** ***

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,
*** ***

Thank you for notifying us about this complaint. With regards to this case, we would first of all like to apologize to *** for any inconvenience causedWe are always ready to hear customers feedback and take proper actionIn this case, we never received a callback
from customer and hence were not able to help herWe would like to discuss this case with the customer and help her in best possible way. Also, based on customers feedback, we will check with our marketing partners to see if any of our ads are aggressiveThough all ads are reviewed and approved by providers, we would still go ahead and revisit each one of them to see if there is any scope to improve them All our repair plans comes with 100% satisfaction guaranteeIf our customer is not happy with the quality of our service, she can call us back on 800-709-1109 to discuss refund options A customer service supervisor has been notified and he/she will get in touch with the customer to help expedite the resolution process.We will be awaiting her call.Thank You !!Regards,
*** ***

The customer reached out to Revdex.com and said that a full refund was provided by the business and confirmed with his bank

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID***, and find that this resolution would be satisfactory to meI will wait for the business to perform this action and, if it does, will consider this complaint resolvedIf the company does not perform as promised I can get back to you at: ***
Regards,*** ***

Hello All,
We would like to inform you that we have contacted [redacted] regarding the complaint and refunded her with full amount of $199.98, which she paid for our support...

plan. We requested [redacted] to take back her complaint against our company and she agreed for the same also she confirmed us that she would call the Revdex.com and will cancel her complaint.
 
Please feel free to contact us at [redacted].
Regard’s,
 
Customer Service
 
ProTech Squad, Inc.
[redacted]
PH: [redacted] (Ext: [redacted])