ProTech Squad

Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.Please note that the business in question provided the malware via their pop up ad! Their business model is to target older customers who are not tech savvy by displaying  pop up alerts generated by visiting bogus web sites which spoof legitimate websites (ie [redacted]nstead of [redacted]). When visited, these bogus sites trigger activity such as background downloading and then pop up ad(s) which "discover" them. This is a shameful business model which should be exposed and shut down. I was NOT satisfied by their phoned explanation, which, by the way, did NOT match their attached response to you. If you take the time to "[redacted]" this, you'll find many more complaints.
Regards,[redacted]

We received a call from the customer stating that she wasgetting random virus pop-ups on her computer. Our representative “[redacted]” askedher if she was fine with free remote diagnostic of hermachine. To which she replied “yes”.Our representative asked her to enter “session code” for...

[redacted] ( an onlinemeeting software) to start remote session (referred in the complaint as “asked her to push a few keys”). The diagnosticservices were provided for free. As a result of our initial scan, we foundtraces of spyware/malware & tracking cookies on customer’s computer. Weinformed the customer about the same and that it might result in datacorruption or data loss. We further informed the customer about the cost associatedwith the repair and our various support plans (referred in the complaint as “offered to sell a computer protection service for $249 per yearor one-time fix for $159”). Our support plan includes but is notlimited to; unlimited technical support (24x7) during the subscription period, on-siterepair if required, [redacted]The customer decided not to purchase our repair service& was informed that if she decides to get her computer repaired, she cancall us before the end of business day. It’s our policy to educate our customers about the adverseeffects of neglecting such issues. Which might result in data loss, datacorruption or in some cases security issues (Referred in the complaint as “Refused to pay. [redacted] said to call back in same day if shechanged mind or her computer may not be able to be fixed. Left my mother-in-lawscared and upset”). Once corrupted or lost, the data cannot beretrieved in most cases.We believe it’s our responsibility to inform customers aboutthe risk of neglecting such issues. Which we believe in this case left thecustomer scared or upset.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]
The customer contacted the Revdex.com and said that the refund has been received.

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,
[redacted]

Hi,This is to inform you that we have contacted [redacted] regarding her complaint and convinced her to cancel the complaint against our company. We have offered her a full refund of what she paid us for our service subscription. ($299.99) USD[redacted], agreed for the same and has confirmed us...

by email. We have attached the copy of the email confirmation sent by her.Also, she promised that she would contact the Revdex.com to cancel her complaint as soon as possible. Regards,[redacted]

In regard to the above complaint I spoke with [redacted] from Pro tech at which time he apologized for what had happened and and stated to me that the tech had made a mistake and that he would received further training.  He also stated that they were refunding the $249.99 that they charged me.  He also requested that withdraw my complaint.  I am sorry that my response has taken so long but I had to have my computer repaired after this incident, and just got it back today.  I would like to say that what Protech did was deliberate and I do not want to withdraw my complaint and would like to keep it on record.  Other than getting my refund of $249.99 and and not withdrawing my complaint , I would consider this complaint resolved. 
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Dear All,
We would like to inform you that we got in touch with [redacted], regarding the complaint and we apologized to her for the inconvenience caused to her because of our diagnostic expert, also sent an email apology regarding the same. After which we requested her to chancel her...

complaint with Revdex.com, [redacted] agreed for the same, but informed that her computer is gone for repairs and she would receive it back Thursday 23rd, 2014 and only then she would be able to email the Revdex.com to cancel the complaint.
Regards,
[redacted]

Hi,
 
We spoke to the customer and addressed her issue. We have resolved this case with the customer and have issued Full...

Refund.
 
Customer had issues with our advertisement - which is 100% complied to [redacted] policy.
 
Copy of the invoice & Return transaction receipt attached!!
 
Thanks,
[redacted]

This is to inform you that we have already contacted the client yesterday regarding the complaint and resolved it as well by refunding her with the full amount. After the discussion with the client, we got to know that she was...

happy with our services provided to her for her initial computer concern, however, she was not comfortable when our one of the representative tried to up sell her with an extended subscription plan for her husband’s computer. The customer is willing to take down the complaint once she will receive her money in her account.

Hi All,We would like to inform you that we have resolved the complaint with the client by offering her the complete refund of what she paid us ($249.99 USD), client promised us, that she would contact you to close the complaint, as we suggested her to do so. Also please find the chain of email...

between us and the client.Should any questions arise, please do not hesitate to contact us at [redacted]Regards,  [redacted]
(Customer Service)   ProTech Squad, Inc.[redacted]

We had a detailed discussion with our Agent in question and his manager, and assure you that our earlier response stands true to what happened over the call. We also assure you that all our ads comply with [redacted] and other network policy. We would still request you to send us a screenshot of any misleading ad/ad's you see on Internet with our name/number on it - this would help us incorporate your feedback and better represent ourselves.Still, if the customer feels that our agent was discourteous, we are sorry, as that certainly was not our intention.  If the customer still has any concerns, we would encourage them to call our number. We are more than willing to assist them in any possible way we can.Regards,[redacted] [redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]
Regards,[redacted]
Message:This company has answered my complaint and totally reimbursed the cost $149.00 to my cc and stated they will no longer use the former tactics of advertisementThank You

Message:Complaint #[redacted]. The refund I requested with my complaint has been received.
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's offer.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].
Regards,
[redacted]

Review: On Friday 10-17-14 I was on my laptop computer doing a job search. I went to [redacted] web page. When I tried to access the information on page I could not. Subsequently a message came up on screen stating that there was a [redacted] on my computer and that I needed to call the number on the screen. I x'd out and tried to access the page again getting the same message. I then tried to use two other browser which not work at all. I returned back to my initial search and tried again at which time I wrote the number down and called. The person who identified himself as [redacted] immediately began tell me about the risk of having the [redacted] on my computer. He told me that if my computer crashed which by the way it was acting, that when it did crash it could not be repaired and this is a critical now because my hard drive was being destroyed. He asked me if he could have access to my computer remotely shoe that he could show me what was happening. He gave me a code to typed in so that he could access my computer. He showed me according to him items which said that my [redacted] tools had stopped working and he stated that over 65% had stopped and that my system was very close to crashing. He showed me many items that were at issue he said o my computer. He went on and on about the [redacted] who had hijacked my network and computer and other deviceshe stated that even if my computer were cleaned it would not matter because the [redacted] had control of my network and could reinfect. He told me that he could clean my computer as well as remove the [redacted]. He told me that this needed to be done now or that my computer would crash and could not repaired after the damage. I gave him permission to remotely fix what ever issues were on the computer. They charged me 249.99 to do this. I later found out that this could not really be done remotely and that the man in the middle was probably protech who already had access to my computer thus being able to block me from websites and sending the message to me.Desired Settlement: I would like this company to be exposed for scamming people. They should be fined or not allowed to operate their business under current practices I have contacted my credit card company to dispute this claim.

Business

Response:

Dear All,

We would like to inform you that we got in touch with [redacted], regarding the complaint and we apologized to her for the inconvenience caused to her because of our diagnostic expert, also sent an email apology regarding the same. After which we requested her to chancel her complaint with Revdex.com, [redacted] agreed for the same, but informed that her computer is gone for repairs and she would receive it back Thursday 23rd, 2014 and only then she would be able to email the Revdex.com to cancel the complaint.

Regards,

Consumer

Response:

In regard to the above complaint I spoke with [redacted] from Pro tech at which time he apologized for what had happened and and stated to me that the tech had made a mistake and that he would received further training. He also stated that they were refunding the $249.99 that they charged me. He also requested that withdraw my complaint. I am sorry that my response has taken so long but I had to have my computer repaired after this incident, and just got it back today. I would like to say that what Protech did was deliberate and I do not want to withdraw my complaint and would like to keep it on record. Other than getting my refund of $249.99 and and not withdrawing my complaint , I would consider this complaint resolved.

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: I paid for a year of internet technical support starting on 12/19/2014 ending 12/18/2015 of $249.99 and when I needed support today, I could not reach them at any of the phone numbers listed for them.Desired Settlement: I wish to have a refund based on the fact that they appear to be out of business, as they are not available 24*7*365 days as advertised. I have called numerous numbers and received no answers.

Business

Response:

Hi All,This is to inform you that, we contacted Ms. [redacted], to discuss the reason of her complaint. I educated her about the situation that we were facing on 03/07/2015 as she was trying to contact us, and was unable to do so. Also that was the reason for her complaint. I offered her a refund of $100.00 for the inconvenience caused to her, customer agreed for the same and promised me that she would contact the Revdex.com to inform them that, her complaint is resolved by ProTech Squad.Should any questions arise, please do not hesitate to contact us at; [redacted]Regards,[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID[redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

My experiences with PRO TECH SQUAD, LLC - have MOSTLY been very positive.

Recommend their expertise and services to anyone who is not savy in the computer world, as I.

The value, attention and detailed work done by them are excellent.

My choice is: PTS.

Thank you,

[redacted] - USA.

Review: I got the message that [redacted] would not install on my computer; searched the web for the [redacted] phone number. (I realize that I called a number at the top of the Search page, not the actual [redacted] support number). The answerer said they could help me with the [redacted] install. “Anjit” accessed my computer remotely, said I had many problems and "stopped programs." Next I was connected with “Piyush”, the "tech support" person. He said he would need 60-90 minutes to fix it. Before he would fix it, I had to by a "subscription" at $249.99 for one year.

After more than 90 minutes of remote access, Piyush said the problem was resolved but I must call them every month to have the computer searched by remote access. I felt suspicious because the techs were in India, not reachable via [redacted]. I didn’t like having my computer searched each month.

Last night, my husband's computer gave an error message about [redacted] installation. I called ProTech and was told I would have to buy a new contract for that computer. I refused because we have a service contract for that computer with [redacted].

While waiting at [redacted], my daughter searched the Internet and learned the error message is normal and no problem: it’s how Windows 8 lets you know to renew your antivirus protection. This alerted me that ProTech was "making up" problems so they can charge for fixing them. I believe all I needed when I first called was instructions about how to renew. I had experienced no problems with my computer.

The [redacted] technician said that the company misrepresented its employees as [redacted] and Microsoft technicians. [redacted] said it is dangerous to allow remote access to one’s computer and that scammers often plant things on a computer and then charge to remove them.

I’m 69 years old, and computers aren’t my strong suit. I believe I was scammed into buying a potentially invasive product when all that was needed was a reinstallation of [redacted] Antivirus, for which I already pay.Desired Settlement: Because I was "scared" by very skilled salespeople into buying an unneeded, misrepresented service, I want a refund and will not do business with ProTech Squad again. Thank you.

Business

Response:

This is to inform you that we have already contacted the client yesterday regarding the complaint and resolved it as well by refunding her with the full amount. After the discussion with the client, we got to know that she was happy with our services provided to her for her initial computer concern, however, she was not comfortable when our one of the representative tried to up sell her with an extended subscription plan for her husband’s computer. The customer is willing to take down the complaint once she will receive her money in her account.

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted].

Regards,

Review: on September 18, 2014, after seeing a warning several times about the speed of my computer. I called the number and was told that my computer was infected and slow. I was very uneasy about the news I was given. The person said he was a [redacted]. I allowed this company to remotely take control of my computer. I am not that technically savvy and was afraid the computer would crash. I authorized a charge of $249.99 for a year's service, but when I contacted them for a monthly check, I could not understand the woman on the phone due to her heavy accent. I could not communicate with her.

I would like to get my money back. Dealing with a company whose personnel are not understandable is not what I thought I was getting. I think that they may be scammers and I have fallen victim.Desired Settlement: A full refund of the $249.99 that was charged to me on September 18, 2014.

Business

Response:

Hi All,We would like to inform you that we have resolved the complaint with the client by offering her the complete refund of what she paid us ($249.99 USD), client promised us, that she would contact you to close the complaint, as we suggested her to do so. Also please find the chain of email between us and the client.Should any questions arise, please do not hesitate to contact us at [redacted]Regards, [redacted]

(Customer Service) ProTech Squad, Inc.[redacted]

Consumer

Response:

[A default letter is provided here which indicates your acceptance of the business's offer. If you wish, you may update it before sending it.]

I have reviewed the offer made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved. If the company does not perform as promised I can get back to you at: [redacted]

Regards,

The customer contacted the Revdex.com and said that the refund has been received.

Phoned to have two pop ups removed from desk top. 5 hours later of service my computer is totally non functioning and was advised that I need to go to an apple store and pay (I just paid pro tech squad) a technician from that store to have the computer fixed