PRS Property Management

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
I need to receive a letter stating I will not be held responsible for the remaining lease I intend to move by July 31stThe written notice will be sent today
Regards,
*** ***

The Arizona [redacted]’s  mission is to offer protection to the Arizona consumers in the real estate transaction, therefore, This request for investigation is pertinent since there was a transaction involving a consumer-(Mr. [redacted]), a licensee-(Mrs. Debra Crosman), and brokerage (PRS Property Management where intervention is deemed necessary by the Arizona [redacted] to protect the consumer from a clear pattern of abuse based on my own personal experience, a clear pattern gathered from online reviews, Revdex.com open and closed complaints, Yelp online reviews with similar complaints about tenant’s security deposit being withheld without good cause by PRS Property Management. .  Facts: PRS Property Management is holding $875. Security Deposit from tenants unlawfully  for end of lease at [redacted]PRS Property Management They refused to do a joint inspection at move out June 30th and July 7th, 2017.PRS Property Management  deducted a large amount for a broken window in the master bedroom with the intent of keeping more of the security deposit, this was noted in the Move in sheet and evidenced by photos as existing damage.  PRS Property Management  deducted a large amount for a “admin fee” and refused to disclose in advance what and why the amounts were deducted and would not release the check.  The keys were returned to Landlord at the home as instructed by telephone the day of the move out on June 30th, they didn't want to do the inspection with us and gave us the instructions to leave the keys at the home and not to wait for them.  They still did not want to do the joint inspection even after I requested it in person and neither after I submitted it in writing and they turned it down every time.   The company is not acting in good faith and does not care about the customers and want to illegally keep the public’s security deposits by finding false excuses such as a cracked window in the master bedroom which is noted in their move in sheet and evidenced by a photo taken at move in as an existing damage.   Lease was ended properly by tenant on June 30th, 2017, with a 30 days prior notice as agreed, we asked for a joint inspection, We asked for a joint inspection prior to move out and 2 days before the 30th of June and again in writing on July 8th approx. Salesperson refuses and also refuses to refund the security deposit for [redacted] Salesperson Refuses to provide a full accounting of why there are deductions and sends check for incorrect amount.  They failed to disclose the total amount of the check they were sending by us mail even after repeated requests.   Prior to sending the check via us mail, they refused to provide the amount until my wife asked and they wanted her to sign off for the incorrect amount of the check and the reasons the check was not refunded in full.  The keys were returned to the rental home on time the day of move out we called ahead of time and they instructed us to leave the keys in the property.  We asked for a joint inspection and they refused to do a joint inspection for no good reason in violation of the Az Landlord Tenant Act.   They are illegally withholding the amount of $875 and according to the AZ Landlord tenant act , they also now owe twice the amount for failing to refund the money within 14 days to tenant.  I have done some research on the Revdex.com and found strikingly similar instances where this is done systematically to customers and their security deposit is illegally withheld and taken away without reason to do so.   This company is violating the AZ Landlord Tenant Act Article 2 – Landlord Obligations 33-1321 Security deposits 33-1322 Disclosure and tender of written rental agreement.   For the customer protection, the company should be investigated to protect the consumer because they appear to be systematically and regularly doing this to the public at the end of their leases.   There are very clear indications that there are illegal activities being conducted by Debra Crosman regarding the former tenant's security deposit and the awful difficult way process of getting them to return the security deposits to tenants in general by the amount of complaints online and on the Revdex.com and the rest of the staff including the broker who has full knowledge of this activities and has failed to resolve the issues even after multiple complaint have been filed with the Revdex.com and company still refuses to do right by the consumer.  This company is taking advantage of their clients, customers and tenants by unfairly denying a joint inspection as required by law in each case they handle and rather doing their own inspection without the tenant present to the detriment of the tenants.  Please review a sample of their end of lease processes and you will find that there is a clear pattern of abuses and illegal activities that are contrary to the ethical and fair business practices of a professional property management company.  There are numerous similar instances on the Revdex.com where tenants tried unsuccessfully to get their security deposit back just like us and a large amount of online complaints as well.       Attached is the denial of the joint inspection after it was requested in writing for the 3rd or 4th time.

This tenant did rent from us for about 5 years and moved out 2 years ago.  They were on lease through the end of December, 2015, but broke their lease and moved out in July.  We were able to re-lease the home quickly, and the new lease began on July 15, so the new tenant had a pro-rated...

rent.  We charged the past tenant rent from July 1 through July 15, per their lease agreement and the Landlord and Tenant Act.  We did not charge anyone double rent, as that is against the law.

The [redacted] for the property [redacted] lives in sent a weed notice to us on January 27 with a $25 fine.  We sent that along with our letter by certified mail to [redacted].  March 6 was the second notice and fine, again mailed by certified mail.  After the second notice,...

we send a yard service out to correct the problem and that is charged to the tenant.  When the third notice and fine were received on April 18, we started monthly yard service and added the cost to the tenant's rent.  This is all in the lease agreement, and each notice explains that if the problem isn't corrected, this is what will happen.
The [redacted] inspected again before our yard service started and fined another $100.  Had [redacted] removed the weeds after the first notice and kept them up, none of this would have happened.  As for her saying she never received any notices, they were all mailed by certified mail, which we are required to do.  If she would like to come in to the office, we will be happy to show her proof of that.
If [redacted] wanted to move, she had the opportunity to give proper notice on May 1st before her lease renewed for another year.  The owner of the property will agree to release her from the lease agreement with no penalties, if she will give us written notice before July 14th that she will be out and return keys by 5 p.m. on July 31.  This will give us time to start advertising the home.
We have no power to remove the fines the [redacted] has imposed, however we will agree to waive the $50 fee we charged for serving the notices.  We will credit that to her security deposit after she moves out.

We mailed the information and check to the forwarding address given to us by Mr. [redacted] within the time limit the statutes allow.  It was mailed by certified mail and returned to our office because he did not pick it up at the Post Office.  When it was returned, we notified him.  His...

wife came to our office to pick it up, but asked for a copy of it before taking the envelope.  When she saw that there were deductions from the deposit, she refused to take it and left.  We are still holding the original deposit information form and the check for them, which they are aware of.

I personal know the new renter and was informed they moved in 3 days after we turned the keys in on the 30th of June 2015. I even have a recording they left letting me out of my lease and that it was all ready rented back out. Per the Arizona landlord Tenant act if I break my lease I have to pay the rest of the lease out, but it also stated if it's re-rented out with no loss to them they haven't a leg to stand on. It's enviable for them to clean, paint, etc. But not at my expense, especially when I was refused a walk threw. The house wasn't even clean when we moved in.  We have pictures from before and after. They informed us it was clean enough for them. I'd hate to see their house. Yazmin can't say a thing she left the company and the women who took over for her left the message letting us out of our lease I have that voice mail also. All the evidence I have if this isn't rectified, I'll be filling a small claims suit against John E. Prescott. Then he can fly here and try and fight me in court, he's not going to be happy having to come down here to look like a fool from his company with all the evidence I have along with witnesses from my old neighborhood (for which the property is located) oh ill be bringing them too. I've already asked them.

We have responded numerous times to all of this ex-tenant's questions, including copies of invoices, pictures, lease agreement, etc.  Because she broke her lease, we are responsible to the owner of the property to charge her for the items required in her lease agreement.  She also left a lot of things in the home that had to be removed.  The owner is aware of the condition of the home when she left and the terms of the lease agreement and is not willing to make any exceptions to the contract just to help our rating with the Revdex.com.  The owner of the property is actually our client and we have fiduciary duties to him as such.

ZERO stars if possible. We rented for 7 years; and most years they raised the rent. Seven years, and no thank you from PRS. We were never late, not even once. However, after moving, we received a of surprise bill 3 months later. Please note: We ended our lease, we were not in breach of contract. (PRS email on 9/22) We understood that we would be responsible for some portion of the clean up. We left the security deposit of 995 with PRS. We have an email from PRS stating that our lease has ended! We even asked the representative when we turned in our keys if there was any thing else that was need from us, was there any other moneys due? She said no. (9/23/16)

3 months (12/12) later they send us a bill for 4155 including keeping our security deposit of 995 saying we owed them back rent, and late fees. Total made up bill was 3360 (-200 that's not refundable so it must not count for us at all; PRS just keeps that).

The bill was for only 45 days of in-occupancy after we left the home with proper procedures. (apparently PRS had trouble renting this home for the same amount they were charging us; and they want us to foot the bill for the electric, water, management fees, a turnover bill of 500?, leasing fee?, fixing things that are normal after living in a home for 7 years , fixing chips in a tub that was chipped when I moved in 7 years ago. (check your photos)).

I don't care if PRS keeps the 995 deposit. The inability to continue paying was set by PRS; how is it even possible to even charge for late fees when PRS says our lease has ended, and canceled our ability to pay. Read your own email sent to us on 9/22. it's now December.

When other reviewers accuse PRS of being SHADY this is another example of what they mean. DO NOT RENT from PRS/slumlords. They'll trash your credit if you don't pay even though they closed your account 3 months ago. They closed the account because the account was paid in full and therefore by PRS's own words ending our lease. Absolutely shady business practice. Bad company.

We are now in dispute.. I'll up date this post as the process continues.

thank you for reading.

I have spoken to the tenant and agreed to waive some of the charges, but have not heard back from him to see if he is agreeable to that.

the matter of the fact is the transfer fees of 1487 leasing fee of 305 and I prepaid a cleaning deposit of 200. I was not charged extra for any issues with the property mind you when I moved in in 2012 the property was filthy which I have provided them numerous pictures. it took me two days to clean. mold pet feces etc. its not allowing me to attach more documents that I would like to submit as proof/backup.

We have responded numerous times to all of this ex-tenant's questions, including copies of invoices, pictures, lease agreement, etc.  Because she broke her lease, we are responsible to the owner of the property to charge her for the items required in her lease agreement.  She also left a lot of things in the home that had to be removed.  The owner is aware of the condition of the home when she left and the terms of the lease agreement and is not willing to make any exceptions to the contract just to help our rating with the Revdex.com.  The owner of the property is actually our client and we have fiduciary duties to him as such.

I received notice from PRS of a HOA violation, there was nothing from the HOA just a letter from PRS. I had piled up some branches in the alley for the city to pick up and found out later the city picks up in front of the house, also a little pit of grass was starting to grow in the rocks in the front which I sprayed with round up. I called them to let them know that the issue had been corrected. They were rude on the phone they sent a company out any way to spray the rocks I had just sprayed.They also charge ridiculous fees any time they send correspondence through the mail.Sadly I ignored the numerous bad reviews of this company on google and yelp. I would not recommend doing business with PRS

We apologize for any misunderstanding.  The person the owner authorized to speak to us on her behalf called and said the owner received a violation notice and the dead trees had to be removed as soon as possible to avoid fines.  We immediately had our landscaper go out to give us a bid and...

we approved it.  We then e-mailed the owner's husband and told him the trees would be removed that day.  The next day, he e-mailed us that they wanted us to postpone the removal.  We e-mailed back that it had already been done.  We thought they would be very pleased with the quick service they received.  I have attached pictures of the dead trees to show that they were dead and to show the size of them so that you will understand why it cost $550 to have them removed.  I do not understand why the owner thinks we did anything we shouldn't have, nor do I see any reason they would expect PRS to reimburse them for the cost of the tree removal.

We have been attempting to get the pool key from the HOA since they moved in.  The HOA continued to tell us that they didn't have the authorization from the owner of the home to give it to us until today.  The owner gave them the OK months ago.  We have contacted the tenant and told...

him how to pick the key up and he was apologetic and said that he will contact you to withdraw the complaint.

I have reviewed the response made by the business in reference to complaint ID [redacted], and PRS has already resolved the issue. [redacted] was extremely helpful in straitening out a miscommunication. [redacted]

My issues with PRS started from day one. We didn't get a garage remote, which we called and was told, "I'll take care of that tomorrow." Which never happened, and now my deposit refund they are charging me $100 for not turning in said garage remote. During the year I rented from them, I put in over a dozen repair requests either through the website or over the phone, only one time did a maintenance worker come out but he came way past his scheduled time so no one was home. This company is only interested in getting their money, and had no interest in helping out their tenants. I was shocked at how rude they were not only to us, but to other people while I was dropping off rent checks. When are you trying to satisfy a customer, telling them, "I'll take care of your issue tomorrow/sometime this week," is an unacceptable answer. You should be telling them today or as soon as possible, and follow up with them. Would never recommend this company to anyone.

This tenant broke her lease, as has been explained to her numerous times.  All of the charges are written in the original lease that she signed.  I have attached pictures that show the poor condition the home was left in.  The owner of the property was very disappointed to see the...

property when she moved out compared to when she moved in.  All of the charges have been reviewed, and they are all justified.  Some people just refuse to accept responsibility for their actions.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

I need to receive a letter stating I will not be held responsible for the remaining lease . I intend to move by July 31st. The written notice will be sent today.

Regards,

The [redacted] for the property [redacted] lives in sent a weed notice to us on January 27 with a $25 fine.  We sent that along with our letter by certified mail to [redacted].  March 6 was the second notice and fine, again mailed by certified mail.  After the second notice,...

we send a yard service out to correct the problem and that is charged to the tenant.  When the third notice and fine were received on April 18, we started monthly yard service and added the cost to the tenant's rent.  This is all in the lease agreement, and each notice explains that if the problem isn't corrected, this is what will happen.

The [redacted] inspected again before our yard service started and fined another $100.  Had [redacted] removed the weeds after the first notice and kept them up, none of this would have happened.  As for her saying she never received any notices, they were all mailed by certified mail, which we are required to do.  If she would like to come in to the office, we will be happy to show her proof of that.

If [redacted] wanted to move, she had the opportunity to give proper notice on May 1st before her lease renewed for another year.  The owner of the property will agree to release her from the lease agreement with no penalties, if she will give us written notice before July 14th that she will be out and return keys by 5 p.m. on July 31.  This will give us time to start advertising the home.

We have no power to remove the fines the [redacted] has imposed, however we will agree to waive the $50 fee we charged for serving the notices.  We will credit that to her security deposit after she moves out.

Review: I leased a house with access to a community pool in October of 2013 and upon signing the lease and receiving the keys to the home we were told we would receive our pool key later that week. I have paid six moths rent on the lease and still not received the community pool key. I have made several calls to PRS and I am always told that they are working on the problem and I will have my keys when they can get the home owner to pay the HOA fee to get the key. I specifically chose a house with a community pool and I paid a higher rental rate in order to have this amenity.Desired Settlement: I want my pool key so that my family can enjoy the swimming pool access that I pay for.

Business

Response:

We have been attempting to get the pool key from the HOA since they moved in. The HOA continued to tell us that they didn't have the authorization from the owner of the home to give it to us until today. The owner gave them the OK months ago. We have contacted the tenant and told him how to pick the key up and he was apologetic and said that he will contact you to withdraw the complaint.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and PRS has already resolved the issue. [redacted] was extremely helpful in straitening out a miscommunication. [redacted]