Public Motors

Review: Here is a copy of my first complaint: I will need a tow truck for the 2005 BMW Purchase on 04/26/2014; About a week ago we pick up the vehicle 2005 BMW for repairs on the transmission. This morning on my way to my place of employment the vehicle the 2005 BMW TRANSMISSION indicator CAME ON AND SAID IT IS IN NEED OF SERVICE. We have pay our first car note 10 days early with the GOOD FAITH! That faith has been broken we have not driven this vehicle for a solid week since purchasing the BMW! As we don't want to continue going threw this until the warranty runs out 07/14 and which point PUBLIC MOTORS will say it is not their problem! With this economy who can afford to pay $401.00 mo for 60 mo. for a vehicle which has been having all kinds of problems from the bargaining THE of purchase? The car fax states this vehicle should not be having TRANSMISSION AND ENGINE ISSUES THIS IS VERY PROBLEMATIC for us as working consumers missing work to get these matter resolve. I was at your facility on 05/29/2014 for the door repair which I had to miss work! Now today 05/30/14 due to the car indicator's coming on I was force to return back home on my way to my place of employment so as not to do any further damage. Now I have miss two days of work due to this BMW 2005 being non operational and unable to drive. I am under a doctor's care and need transportation for appointments. This matter needs to be address ASAP!Desired Settlement: A better car of equal value and extended warranty or Money return and contract revoke.

Business

Response:

[redacted] D. [redacted] Jr. purchased a 2005 BMW Vin# [redacted] on 4/26/14 and financed his auto loan with Wells Fargo Dealer Services. Mr. [redacted] Jr. opt out on the option of purchasing an extended service contract. We have provided Mr. [redacted] Jr. with a limited 3 month or 3k mileage warranty.

We originally diagnosed [redacted]' vehicle on 5/1/14 when it came in for the transmission jerking. We performed the repair under the limited warranty and provided [redacted] with a loaner vehicle for the time being his car was in our shop. As a courtesy, we wavied [redacted]' deductible of $300.

[redacted] returned to our shop for a new concern regarding to his diver door on 5/29/14. Eventhough the driver's door handle/latch is not covered under the limited warranty we repalced it at no charge.

[redacted] returned to our shop for a transmission light on 6/2/14. At this time we did not find any transmission codes, we only foudn the ABS control module out of calibration causing vehicle to go into limp home mode, so we recalibrated the ABS control module and test drove the vehicle. All repairs checked out.

[redacted] returned to our shop for a transmission warning light that kept coming back on, a coolant and oil leak, and for a screw that was in one of the tires, on 6/19/14. This time we sublet the vehicle to Crevier BMW for further diagnosing. They determined the transmission light was on due to a faulty alternator. Therefoe they recommended to replace the alternator, this work has been done. We have also completed the oil and coolant leak repair. We are currently waiting for a mobile BMW tech to come in to perform the adaptation updates to the vehicle. Both these repairs are not listed for coverage under the limited warranty, but we have done them at no charge as a courtesy.

We must emphasize that when [redacted]' vehicle comes in to our shop it is for a new concern everytime. We have also towed in [redacted]' vehicle every repair visit because he claimes it is not drivable. We always provide a loaner vehicle as well for the time being his vehicle is in our shop. Both rental and towing assistance is not covered by the limited warranty, but we have provided this service to [redacted] at no charge.

We apologize for any inconvenience with all these repair visits. We are trying our best to accommodate the situation and making the situation right.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

07/15/2014 PUBLIC MOTORS HAS HAD OUR VEHICLE SINCE 06/19/2014 ONE MONTH! We are still under warranty for Transmission; Not only did the Transmission light come on Public Motors in their response say they had to tow the vehicle in. I Wrote another request for our vehicle on 07/14/2014 asking why no one return our call regard the BMW which they have for one month 6/18/2014 for repairs to Transmission; again since 04/26/2014 date of purchase we have been having problems with this BMW Transmission which Public motors claim to repair they still have the BMW! wE HAVE PAY ALL CAR NOTES AND HAVE YET TO DRIVE THIS CAR FOR A SOLID TWO WEEKS! Issue not Resolve ready to proceed.

Business

Response:

Our company does not offer any cooling off period where you can return at whatever time and receive a refund of the down payment or monthly payments made. At this time I would recommend Mr. [redacted] to come in and see our general manger [redacted] to inquire about possible options in getting into another vehicle. At this time. our service department can only offer to repair mentioned concerns. The vehicle repairs are completed we are now waiting for a final test drive to be performed to confirm all work was done and checked out.