Publisher Payment Center

At first I was not please with this company because it took them so long to get my magazineAlmost three monthsAfter calling them twice- they actually were very polite on the phone and listened to my complaintThey agreed to refund my money in full and expedite my magazineI got all my money back and my magazines have just started to arrive

Revdex.com E Missouri AvePhoenix, AZ 85014- January 28, Complaint # [redacted] Mrs [redacted] We apologize for the inconvenience you have enduredAs stated in the letter you received from us in regards to your subscription on “Mother Earth News” (attached), we are not able to fulfill your order of Mother Earth News MagazineAs stated in the letter you may request a refund OR have a substitute subscription to “American Survival Guide” We will be refunding your money of $Please all 10-days for a check to arrive from “Refund Services” in the amount of $with the memo of “Mother Earth News”Incidentally, there was a typo on the letter of the respond by date of 1/22/2015, for that we sincerely apologizeBecause of the typo we are happy to process any customers request at any date they may contact usIf you have any other questions or concerns we can be reached directly at [email protected], PPC Customer Service

Revdex.com Serving Central, Northern & Western Arizona [redacted] 10pt;">September 12, Re: ID [redacted] Thank you for contacting us in regard to Mr [redacted] ’s complaint, we like to hear of any questions, problems or delays that we may address to satisfy every customerWe had received and processed the payments for the subscription for Scott J Caplain and justly remittance of the Time MagazineThe first payment was received on 4/22/Upon payment from MrCaplain we remitted his order to Time publishing on 5/13/In our terms and conditions we ask our clients to allow 6-weeks for the first issue to arriveWe apologize for the delay in delivery and appreciate the feedback from our customersAs compensation for the inconvenience, we will be immediately issuing a refund of payment of $The customer should anticipate receiving a refund check within 7-business days from the date of this letterWe apologize for the delay in delivery and hope that a refund might satisfy the complaint listedWe hope that this satisfactorily resolves the concerns of the customer and the Revdex.com of ArizonaSincerely, Samantha M [redacted] PPC Customer Service

Revdex.com N12th StreetPhoenix, AZ 85014-4585December 3, 2015Re: Revdex.com Arizona Complaint ID : [redacted] ***Dear Ms [redacted] Thank you for your inquiry We always welcome hearing from existing and prospective customers.Make no mistake, we take your concerns very seriously And, hope this letter helps address them in an informative way Please be assured that it is not our intent to take advantage of anyone with our direct mail marketing campaignsThe offer you have received from us is, as stated, an offer to renew your subscription to JET Magazine in errorWe apologize for any confusion our offer has created.We are aware that a small number of offers were mailed out for Jet magazine due to a system error and any customers that have sent in monies for those subscriptions have been refunded.Thank you for bringing this error to our attentionAgain, we apologize for any confusionYour contact information has been removed from our mailing list, and you will not receive offers from this agency in the futureIf you could please let us know your step fathers information so we may also remove his information from future mailings.Sincerely, [redacted] ***

Revdex.com N12th Street Phoenix, AZ 85014-January
11, Re: Revdex.com Arizona Complaint ID : ***
*** *** *** * *** **
*** ** *** Dear Ms*** Thank you for your inquiry. We always welcome hearing from existing and prospective customersMake no mistake, we take your concerns very seriously. And, hope this letter helps address them in an informative way. We are sorry for the dissatisfaction in our customer serviceWe had spoke to you on two occasions over email: 11/6/you contacted our company stating you had not received your subscription to Woman’s WorldWe apologized for the inconvenience advising you to allow the 6-weeks of processing12/17/you contacted us again stating you still had not received your subscriptionWe apologized again for the inconvenience, knowing some of the offers take more time to process we offered you an additional year at no cost to you for your inconveniencesBefore this complaint, we had not been aware that you STILL had not received your first order and for that we apologizeWe appreciate the feedback from our clients so that we may correct our flaws and streamline our processesThe only way we progress is through feedback from our clientsIn an attempt to rectify the situation and satisfy you we will refund your paymentPlease allow 10-days for a check to arrive from "Refund Serivces" in the amount of $We will also leave the orders as is for the year paid and year free of Woman’s World MagazineThank you for bringing this error to our attentionAgain, we apologize for any inconvenienceSincerely, Sam M*** PPC Customer Service

Revdex.com May 31, Re: #*** *** ***
*** *** *** ***
*** ** *** We have received your complaint
dated 5/28/We had received and processed the payments for the subscription for Mr*** on 4/13/and sent remittance to *** Magazine on 4/21/As stated in our terms and conditions we ask our clients to allow 6-weeks for the first issue to arriveWe apologize for the delay in delivery and appreciate the feedback from our customersAs compensation for the inconvenience, we will be immediately issuing a refund of payment of $The customer should anticipate receiving a refund check within 7-business days from the date of this letter from “Refund Service”In addition, the customer should expect his subscription to arrive shortly thereafterWe hope that this satisfactorily resolves the concerns of the customer and the Revdex.com Sincerely, Sam M*** PPC Customer Service *** *** *** *** Phoenix, AZ *** s***

Ms***
We apologize for the inconvenience you have enduredWe mailed $on check #*** on 01/11/to:*** ***
*** * *** **
*** ** ***
We will place a stop payment on the check #*** and reissue you a check TODAY to be mailed outIf there is a problem with the address, please do let us know
Regards,
Sam M***
PPC Customer Service Manager

Revdex.com of Central, Northern and Western
ArizonaN12th StreetPhoenix, AZ 85014-4585December 11, 2015Re: Revdex.com Arizona complaint # *** ***
*** ** *** ***
*** * ** ***
Dear Ms***Thank
you for your
inquiry. We always welcome
hearing from existing and prospective customers.Make
no mistake, we take your concerns very seriously. And, hope this letter helps address them in
an informative way. Please be assured
that it is not our intent to take advantage of anyone with our direct mail
marketing campaignsThe offer you have received from us is, as stated, an
offer to renew your subscription to Woman's World MagazineWe apologize for any
confusion our offer has created.Let
me explain. We contract directly with
publishers or their authorized agents to sell hundreds of different
subscriptions every year. We sell and
fulfill thousands of subscription orders. And, have over a decade of experience in the industryIn
an effort to be clear about our representations as an independent agency, and
our affiliation with the magazines we sell, we have purposefully included
language on our mail-piece that was written to be as direct and clear as
possible. For your convenience, that
language and all of the disclosures in the terms and conditions of our offer
are enclosed for your review. We
encourage you to review that language, and to comment if you have ideas for
making that disclosure more effectiveWe
apologize for the inconvenience and will refund your moneyPlease allow 10-
business days for a refund check of $to arrive from “Refund Services”We
will also fulfill your order of one year of Woman’s World Magazine at no cost
to you.Again,
we apologize for any confusionYour
contact information has been removed from our mailing list, and you will not
receive offers from this agency in the futurePlease
be aware that you may receive other offers directly from the publisher, or
other agencies on behalf of Woman's World in the futureYou may disregard those
offers, or will be required to contact them directly in order to be removed
from their mailing listSincerely,*** *** ***
*** ** *** ** ***
*** ** ***Sample enclosed (1)

This is a scam This company is not the legal billing entity for any magazine subscription Any money you send them simply goes into their pockets They are simply fishing with the knowledge of magazines you already subscribe to from having purchased mailing lists or something like that Do not send any money for renewals into this business Contact your magazine directly and ask about your when your subscription renews next and who you should be expecting the subscription renewal notice to come from It will not be Publisher Payment Center

Revdex.com E Missouri Ave Phoenix, AZ 85014- February 29,
Re: Revdex.com Arizona Complaint ID : Gay M *** *** *** ***
*** ** *** Dear MsS***, We take your concerns very seriously. And, hope this letter helps address them in an informative way. We are sorry for the dissatisfaction in our customer service As stated on our terms and conditions (attached) we are not the publisher of this magazineWe are an independent agency and as such we require 6-weeks processing timeIn our last correspondence over email we submitted our terms and conditionsBecause we are not the publisher we can not promise you an exact delivery dateAs apology for the inconvenience we had offered you a free year subscription OR a full refund In an attempt to rectify the situation and satisfy your complaint we will refund your payment AND leave your order in as processed for year of Woman’s World magazinePlease allow 14-days for a refund of $to arrive from “Refund Services” We do hope this will satisfy your customer service needs Regards, Sam Mc*** PPC *** *** *** *** * *** ** ***
*** ** ***
***

Revdex.com     August 16, 2016...

  Re: ID # 11595055 James R Woidtke – Science News   We have received your email dated August 7, 2016 and have refunded the monies requested. We have received and processed the payments for the subscription for James R Woidtke and justly remittance of Science News magazine. His payment was received on 4/27/2016 and we remitted payment to Science News on 5/13/2016.  In our terms and conditions we ask our clients to allow 6-12 weeks for the first issue to arrive. We apologize for the delay in delivery and appreciate the feedback from our customers. While the customer asserts that she was “fraud” we would like to assure her that we are in fact an authorized agent to sell Science news Magazine and have in no way misrepresented our relationship with that publication and have remit payment on her behalf.   As compensation for the inconvenience, we will have issued a refund of payment of $111.60 on 8/3/2016 with check #3507. The customer should anticipate receiving a refund check within 7-10 business days from the date of this letter if not already. We hope that this satisfactorily resolves the concerns of the customer and the Revdex.com.   Sincerely,     Sam M[redacted] PPC Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com 4428 N. 12th StreetPhoenix, AZ 85014-4585December 3, 2015Re: Revdex.com Arizona Complaint ID : [redacted]
[redacted]Dear Ms. [redacted]Thank
you for your inquiry.  We always welcome
hearing from existing and...

prospective customers.Make
no mistake, we take your concerns very seriously.  And, hope this letter helps address them in
an informative way.  Please be assured
that it is not our intent to take advantage of anyone with our direct mail
marketing campaigns. The offer you have received from us is, as stated, an
offer to renew your subscription to JET Magazine in error. We apologize for any
confusion our offer has created.We are aware that a small number of
offers were mailed out for Jet magazine due to a system error and any customers
that have sent in monies for those subscriptions have been refunded.Thank you for bringing this error to our
attention. Again, we apologize for any confusion. Your contact information has been removed from our mailing list, and
you will not receive offers from this agency in the future. If
you could please let us know your step fathers information so we may also remove his information from future mailings.Sincerely,[redacted]
[redacted]
[redacted]

Revdex.com Serving Central, Northern & Western Arizona [redacted]
[redacted]   
10pt;">September 12, 2016 Re: ID [redacted] [redacted] [redacted]   Thank you for contacting us in regard to Mr. [redacted]’s complaint, we like to hear of any questions, problems or delays that we may address to satisfy every customer. We had received and processed the payments for the subscription for Scott J Caplain and justly remittance of the Time Magazine. The first payment was received on 4/22/2016. Upon payment from Mr. Caplain we remitted his order to Time publishing on 5/13/2016. In our terms and conditions we ask our clients to allow 6-12 weeks for the first issue to arrive. We apologize for the delay in delivery and appreciate the feedback from our customers. As compensation for the inconvenience, we will be immediately issuing a refund of payment of $68.25. The customer should anticipate receiving a refund check within 7-10 business days from the date of this letter. We apologize for the delay in delivery and hope that a refund might satisfy the complaint listed. We hope that this satisfactorily resolves the concerns of the customer and the Revdex.com of Arizona. Sincerely, Samantha M[redacted] PPC Customer Service

Revdex.com 1010 E Missouri Ave. Phoenix,  AZ 85014-4585   January 28, 2016   Complaint # 11109734     [redacted]  ...

  Mrs. [redacted] We apologize for the inconvenience you have endured. As stated in the letter you received from us in regards to your subscription on “Mother Earth News” (attached), we are not able to fulfill your order of Mother Earth News Magazine. As stated in the letter you may request a refund OR have a substitute subscription to “American Survival Guide” We will be refunding your money of $40. Please all 10-14 days for a check to arrive from “Refund Services” in the amount of $40 with the memo of “Mother Earth News”. Incidentally, there was a typo on the letter of the respond by date of 1/22/2015, for that we sincerely apologize. Because of the typo we are happy to process any customers request at any date they may contact us. If you have any other questions or concerns we can be reached directly at [email protected]. Regards, PPC Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Revdex.com 4428 N. 12th StreetPhoenix, AZ 85014-4585December 3, 2015Re: Revdex.com Arizona Complaint ID : [redacted]Dear Ms. [redacted]Thank

you for your inquiry.  We always welcome

hearing from existing and...

prospective customers.Make

no mistake, we take your concerns very seriously.  And, hope this letter helps address them in

an informative way.  Please be assured

that it is not our intent to take advantage of anyone with our direct mail

marketing campaigns. The offer you have received from us is, as stated, an

offer to renew your subscription to JET Magazine in error. We apologize for any

confusion our offer has created.We are aware that a small number of

offers were mailed out for Jet magazine due to a system error and any customers

that have sent in monies for those subscriptions have been refunded.Thank you for bringing this error to our

attention. Again, we apologize for any confusion. Your contact information has been removed from our mailing list, and

you will not receive offers from this agency in the future. If

you could please let us know your step fathers information so we may also remove his information from future mailings.Sincerely,[redacted]

This is a scam. This company is not the legal billing entity for any magazine subscription. Any money you send them simply goes into their pockets. They are simply fishing with the knowledge of magazines you already subscribe to from having purchased mailing lists or something like that. Do not send any money for renewals into this business. Contact your magazine directly and ask about your when your subscription renews next and who you should be expecting the subscription renewal notice to come from. It will not be Publisher Payment Center.

I have reviewed the response made by the business in reference to complaint ID 11164777, and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Gay S[redacted]

Ms. [redacted]
We apologize for the inconvenience you have endured. We mailed $59.60 on check #[redacted] on 01/11/2016 to:[redacted]

 
We will place a stop payment on the check #[redacted] and reissue you a check TODAY to be mailed out. If there is a problem with the address, please do let us know.
 
Regards,
 
Sam M[redacted]
PPC Customer Service Manager