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Revdex.com 1010 E Missouri Ave Phoenix, AZ 85014-4585   February 29,...

2016   Re: Revdex.com Arizona Complaint ID : 11164777   Gay M [redacted]   Dear Ms. S[redacted],   We take your concerns very seriously.  And, hope this letter helps address them in an informative way.  We are sorry for the dissatisfaction in our customer service.   As stated on our terms and conditions (attached) we are not the publisher of this magazine. We are an independent agency and as such we require 6-12 weeks processing time. In our last correspondence over email we submitted our terms and conditions. Because we are not the publisher we can not promise you an exact delivery date. As apology for the inconvenience we had offered you a free year subscription OR a full refund.   In an attempt to rectify the situation and satisfy your complaint we will refund your payment AND leave your order in as processed for 1 year of Woman’s World magazine. Please allow 14-21 days for a refund of $59.60 to arrive from “Refund Services”.   We do hope this will satisfy your customer service needs.     Regards,       Sam Mc[redacted] PPC [redacted]

Revdex.com   May 31, 2016   Re: #[redacted]     We have received your complaint...

dated 5/28/2016. We had received and processed the payments for the subscription for Mr. [redacted] on 4/13/2016 and sent remittance to [redacted] Magazine on 4/21/2016. As stated in our terms and conditions we ask our clients to allow 6-12 weeks for the first issue to arrive. We apologize for the delay in delivery and appreciate the feedback from our customers. As compensation for the inconvenience, we will be immediately issuing a refund of payment of $68.25. The customer should anticipate receiving a refund check within 7-10 business days from the date of this letter from “Refund Service”. In addition, the customer should expect his subscription to arrive shortly thereafter. We hope that this satisfactorily resolves the concerns of the customer and the Revdex.com.   Sincerely,     Sam M[redacted] PPC Customer Service [redacted] Phoenix, AZ [redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Revdex.com 4428 N. 12th Street Phoenix, AZ 85014-4585 January...

11, 2016 Re: Revdex.com Arizona Complaint ID : [redacted] Dear Ms. [redacted] Thank you for your inquiry.  We always welcome hearing from existing and prospective customers. Make no mistake, we take your concerns very seriously.  And, hope this letter helps address them in an informative way.  We are sorry for the dissatisfaction in our customer service. We had spoke to you on two occasions over email: 11/6/15 you contacted our company stating you had not received your subscription to Woman’s World. We apologized for the inconvenience advising you to allow the 6-12 weeks of processing. 12/17/15 you contacted us again stating you still had not received your subscription. We apologized again for the inconvenience, knowing some of the offers take more time to process we offered you an additional year at no cost to you for your inconveniences. Before this complaint, we had not been aware that you STILL had not received your first order and for that we apologize. We appreciate the feedback from our clients so that we may correct our flaws and streamline our processes. The only way we progress is through feedback from our clients. In an attempt to rectify the situation and satisfy you we will refund your payment. Please allow 10-14 days for a check to arrive from "Refund Serivces" in the amount of $59.60. We will also leave the orders as is for the 1 year paid and 1 year free of Woman’s World Magazine. Thank you for bringing this error to our attention. Again, we apologize for any inconvenience. Sincerely, Sam M[redacted] PPC Customer Service

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Revdex.com of Central, Northern and Western

Arizona4428 N. 12th StreetPhoenix, AZ 85014-4585December 11, 2015Re: Revdex.com Arizona complaint # [redacted]

Dear Ms. [redacted]Thank

you for your...

inquiry.  We always welcome

hearing from existing and prospective customers.Make

no mistake, we take your concerns very seriously.  And, hope this letter helps address them in

an informative way.  Please be assured

that it is not our intent to take advantage of anyone with our direct mail

marketing campaigns. The offer you have received from us is, as stated, an

offer to renew your subscription to Woman's World Magazine. We apologize for any

confusion our offer has created.Let

me explain.  We contract directly with

publishers or their authorized agents to sell hundreds of different

subscriptions every year.  We sell and

fulfill thousands of subscription orders.  And, have over a decade of experience in the industry. In

an effort to be clear about our representations as an independent agency, and

our affiliation with the magazines we sell, we have purposefully included

language on our mail-piece that was written to be as direct and clear as

possible.  For your convenience, that

language and all of the disclosures in the terms and conditions of our offer

are enclosed for your review.  We

encourage you to review that language, and to comment if you have ideas for

making that disclosure more effective. We

apologize for the inconvenience and will refund your money. Please allow 10-14

business days for a refund check of $59.60 to arrive from “Refund Services”. We

will also fulfill your order of one year of Woman’s World Magazine at no cost

to you.Again,

we apologize for any confusion. Your

contact information has been removed from our mailing list, and you will not

receive offers from this agency in the future. Please

be aware that you may receive other offers directly from the publisher, or

other agencies on behalf of Woman's World in the future. You may disregard those

offers, or will be required to contact them directly in order to be removed

from their mailing list. Sincerely,[redacted]Sample enclosed (1)

Revdex.com 1010 E Missouri Ave. Phoenix,  AZ 85014-4585   January 28, 2016   Complaint # 11109734     [redacted]  ...

  Mrs. [redacted] We apologize for the inconvenience you have endured. As stated in the letter you received from us in regards to your subscription on “Mother Earth News” (attached), we are not able to fulfill your order of Mother Earth News Magazine. As stated in the letter you may request a refund OR have a substitute subscription to “American Survival Guide” We will be refunding your money of $40. Please all 10-14 days for a check to arrive from “Refund Services” in the amount of $40 with the memo of “Mother Earth News”. Incidentally, there was a typo on the letter of the respond by date of 1/22/2015, for that we sincerely apologize. Because of the typo we are happy to process any customers request at any date they may contact us. If you have any other questions or concerns we can be reached directly at [email protected]. Regards, PPC Customer Service

At first I was not please with this company because it took them so long to get my magazine. Almost three months. After calling them twice- they actually were very polite on the phone and listened to my complaint. They agreed to refund my money in full and expedite my magazine. I got all my money back and my magazines have just started to arrive.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

I dont know how you can say the issue has been resolved.  I still have not gotten a refund or a magazine!