Publishers Clearing House

Last month it was Feb 29 then it moved to Mar29 now it moved to Apr 29 ladyluck136

searching for 38 years and nothing your products are the same your games also

and I get it you could win?? IF your number is picked

NOTHING ELSE TO BE SAID !!

Review: I been disputing with PCH regarding the validity of their changes and the balance of my account. I was told I owe $800.00 starting from 2012 to present. I sent copies of my money orders showing they received $788.25. When I spoke to the recent person the balance was $1,288.00 and they received $1,135.00 from me. But before this I returned eleven items over $400.00 waiting for them to adjust my account and send me a refund. They did for $5.76. What is wrong is that even from their calculation there is a difference o $153.00 not $5.76. And with my returns it still not $5.76. I have gone through many representatives claiming to help me with this matter. From credit manager to customer service manager, even the last person I spoke to on Nov. **, 2013 did not know [redacted], Manager- Customer Service. And before her it was a [redacted], Credit Manager. I requested an itemized price for those eleven returns and why I was refunded $5.76. [redacted] did not sent statement showing how she came up with her refund. I even sent original invoices with my returns stating I wanted them return to me. My invoices had a different price on those items then what she stated those item cost. She did not return my original invoices. I wanted to see if [redacted] was a honest person in her dealing with me. She was not. Her itemized list was much higher on the list she sent me, even those eleven items. So using her list I should have gotten back more than $5.76. And using my original invoices I should have gotten back more than $5.76. I don't know how they keep record of recorded conversation when you talk on the phone to a representative. Because each time I called what I spoke about previous was never recorded. I had to repeat my story over and over again. There was no notes on my conversation with PCH representatives. If they were, they acted like they did not know what I was talking about. The representative I spoke to on November **, 2013 said she would try to find [redacted] to get my original invoices back. And try to get an itemized list with prices of the eleven items I returned. And why the refund of $5.76.Desired Settlement: A refund check more than $5.76 with the itemized price for each item returned. Stating the different for the higher prices than the original price for the items.

Business

Response:

Dear [redacted]:

Thank you for contacting us on behalf of the above referenced consumer. We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,

[redacted], [redacted].

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[our Answer Here]

I never received any letter from PCH stating what they wrote you. [redacted] letter on 10/**/2013 says "This balance does not include any items currently on backorder or any order purchased through the Auto Ship Program".

And her letter dated 10/**/2013 says "We're sorry to learn you are not satisfied with some of the products. Please return the items to the following address:

Once your return is received, your account will be credited accordingly. All credits will first be applied to any open balance you many have with us. Where is all that other information and the itemized list showing the returns and the price for each one.

So I don't agree with their response. Just another lie in how they do business.

In order for the Revdex.com to appropriately process your response, you MUST answer the question above.

Sincerely,

Business

Response:

We were sorry to learn that the consumer did not receive our November **, 2013 response. We have attached both doucuments once again and have also sent a copy of our November **, 2013 response to the consumer via the US Postal Service. Thank you

Review: I am being billed for goods not orderedDesired Settlement: I ordered nothing. Leave me alone

Business

Response:

Dear [redacted]:

Thank you for contacting us on behalf of the above referenced consumer. We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,

[redacted].

Asst. Vice President, Consumer Affairs

Dear [redacted]:

Our thanks to [redacted] from the Long Island Revdex.com for contacting us on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance.

Please be assured that Publishers Clearing House does not send unordered merchandise to consumers. Our systems are such that we can only process orders placed by direct consumer request. Our records indicate your order for [redacted] (order number [redacted]), was processed on February *, 2013, along with your sweepstakes entry online. We are sorry to learn that you do not recall placing or authorizing this order. Prior to clicking the submit button for your entry, please ensure you review the shopping cart and remove any unwanted items. If items are left in the shopping cart when your entry is “submitted”, the order will be processed and we may be unable to stop the shipment before it is sent.

In the interest of customer satisfaction, please be advised that we have removed all charges for this order. Please disregard any requests for payment on this order. We apologize for any concern this may have caused.

If we may be of any further assistance, please call us toll free at ###-###-####. This line is open Monday - Friday, 8:30 am - 5:00 pm Eastern Time.

Very truly yours,

[redacted]

Manager, Customer Service

They have my old address....and I can't seem to get them to change to the new one.

Review: I was recently billed for an item I returned to them, wasn't able to pay for items ordered at the time. Was given a bill for $26.17, for order # [redacted],notification date 6/**/15.Been on state disability from work, had doctor appointments for such. Just now able to do this report of fraud /theft, one of their warehouse employees kept it for their own and I get the billing for it. I didn't contact them, as per experience (I'd be called a liar / thief) by them.Desired Settlement: Clear me of any previous billing for these items, NOW.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

As I see it !,we're waiting on the businesses response. Don't know what else I can say right now ?,but it is NOT resolved yet. I hear from them on [redacted], where I called them frauds and said I reported them for such, and scammers. They claimed that they're not scammers + said to prove it (come to my house with the winning package -won $5,000.00 a week for life).They haven't responded to that yet either.

I moved in April I sent a new address but never got a answer I am always buying from you but don't get a response I order some glass bowls and never got them I would like if you would not try and lead people on I am sorry that I even have to send this again

After hundreds of emails promising that I would be a winner soon while bombarding me with crappy idem's for sale I put one idem in the shopping cart with no intention of buying it. A week or so later I received it in the mail after never checking out or actually buying it. Now they are sending me bills for it and threatening to send it to another low life company Sunrise Credit Services.

These strong arm tactics must be stopped. You can't make someone pay for something they did not buy.

I am writing my State Representative and State Senator about these under handed practices.

Review: Alleged company keeps sending me bills of me ordering when I never had. I requested they removed my name from list and they did yet I still get mail from them. That is annoying and harassment. I not interested in services or playing.Desired Settlement: Please delete all charges in never had authorized because I remember 2 years ago I requested zero contact and they breached that request. I demand they drop charges because I never authorized any order. I'll be willing to sue them if they contact me or any of my household again.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

I would like to vent about the so called legitimate business practice that they scam people with their games and sweepstakes. The online games do not award the correct amount of prizes or tokens that is shown when playing them, I just think that the whole company is a big fraud.

My poor Mother has ordered so much from you,and all the stuff she has received is the cheapest junk I've ever seen!! No joke;she is In debt to you and you all keep promising her she's going to win!!!! She's over 80 years old,and She don't know this,but all the junk you send her is such crap that it is thrown away!!! Cheap products- expensive lies!!!

Review: I received an order from PCH right before Christmas. I called them and said I never ordered anything from them. They claim I ordered from an email I received from them,..I did not. I read the email and that was it...it said something about your HAD to order one item from the email and would be entered in a sweepsteaks...I ONLY read the email, then somehow...not sure how, but they had me ordering 3 sets of bowls that came to $70+ dollars. I don't know how it happened...I don't even like the item, I would NEVER have ordered it and not only did they have it ordered but 3!!! They somehow said I ordered it and can prove it...but I can not prove that I didn't order it...just my word...I think it was a bait type of email and once opened, it sets up an order...that is all I can think that happened...They then told me I have to PAY to return them!!! REALLY!!! I am paying for an item I don't want, never ordered and want to return and I have to pay for it....it is outrageous! I unsubscribed from them and am furious that this is allowed to happen. Customer is scammed I guessDesired Settlement: I want my name to be cleared of this bill and if possible I would like my money refunded for the postage to send it back...I am paying to send back something I never ordered...what if it keeps happening??? I just want my refund and I will never open another email from them ever again. I want my name cleared from there list. (they said they would clear my name from the bill if I sent it back but not reimburse for the shipping...that angered me...and again...what if they keep doing it. A friend of mine said her mom is also a victim and gets things from them that she didn't order...and they have done it multiple times.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Sincerely,

Review: I have received a phone call from this place saying that I owe them money for something I had bought from them. I have never bought anything from them and do not know how they got my info. They said they sent the items to me and I never got any said items. Today I got an item in the mail along with a bill for over $27. I did not order this item. They were called on the phone and was told that I did not order this and they said that they had the paperwork in front of them that I filled out and sent in. I have not done this at all and I wont this to stop. I had already talked to them once and told them to take me off the mailing list and then this happens today. Was told I had to send item back. Im not paying to send something back to them that I did not order. If they want it back they can send me something to mail it back in that I don't have to pay. I want this to stop and I want to stop getting things and phone calls from them. I don't know how they got info to do this but I am tired of it.Desired Settlement: DesiredSettlementID: Not applicable I just want them to stop sending me bills and items that I did not order and remove me from the mailing list.

Business

Response:

Dear Ms. [redacted]:

Our thanks to [redacted] from the Long Island Revdex.com for contacting us on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance.

We were sorry to learn of your experience with receipt of an unordered product – the Pocket Hose (our Order #[redacted]). Please be assured that per your previous contact of August **th, 2013 to our Customer Service Office, all charges for this item were removed at that time. Please keep the Pocket Hose with our compliments.

Additionally, we removed your name and address as provided and listed above from our mailing list. Our mailings are prepared in advance; therefore, it is possible that you could receive an additional mailing or two during the next four weeks. Please discard them as you deem appropriate.

To ensure that no future orders are fulfilled in your name, we have placed a “block” on your account. This will prevent the fulfillment of any additional merchandise.

We apologize for any concern this matter may have caused. As always, should you have any additional questions or concerns please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.

Very truly yours,

[redacted]

[redacted]

Received mail for deceased person
My nephew [redacted] dies Jan 2004
He has never lived at my address [redacted]
Yesterday I received mail in his name at my address
Does this company never check files on deceased individual to remove from mailing list.
I want to make sure files are updated by PCH and report to Revdex.com about error

Publishers clearing house is set up to easily miss cue the purchase of their products while playing their games and contests. You are automatically sent an email with purchase recorded and no way for you to confirm or deny you actually wanted this purchase. Upon talking to their customer service ....they are very aware of problem. This puts Seniors at risk of being scammed as they may not know how to handle error made by website. This does not seem at all acceptable or proper business management.

I've been entering this for 5 yrs now and never won a thing not even from your scratch offs just tokens and can't even win with those I'm reporting u to the Revdex.com as well as all news stations and talk shows and news papers [redacted] and telling my story I think you guys are fake and your Comercials as well it will take a long time to get my story out but I will 5 yrs people doing everything your emails have told me to do followed all rules and nothing.
[redacted] I think 5 yrs of entering and not winning shows they are fake I am gonna tell my story to all

I like to participate in this company's prize drawings. However they consistently sucker you on and on with "Final Step Required" ploys to drag you on and on. "Final Step" should be the FINAL STEP. Yet one gets half dozen "final step" mailings warning you will lose all your chances if you don't do this one more "final step". This is misleading and patently false advertising.
Thanks,
tom

Review: I tried to enter the Publishers Clearing House contest. They continue sending me emails for me to confirm my entry. According to them, there is no need to make a purchase in order to be eligible. However, they make it impossible to enter without making a purchase. I have tried to let them know that, but they do not respond. Is this practice legal?Desired Settlement: I want to be able to enter without making a purchase. I want to know that this is a legitimate contest. I want to know if this is a scam.

Business

Response:

Dear [redacted]:

Thank you for contacting us on behalf of the above referenced consumer. We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,

Dear [redacted]:

Our thanks to [redacted] from the Long Island Revdex.com for contacting us on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance.

We were concerned to read your thoughts regarding our online sweepstakes entry process. Please be assured that the entry process is always FREE. The product offers found on our website are promotions we believe are of interest to consumers. However, there is never an obligation or requirement to purchase in order to enter.

All promotional mailings from Publishers Clearing House, including the one you received, carry a prominent “Sweepstakes Facts” insert that among other information states the prize value and odds of winning all giveaways featured in the mailing. The insert contains the following information:

You Have Not Yet Won. All Entries Have The Same Chance of Winning. The winner has not been identified. We don’t know who the winner is. If you enter our Sweepstakes, your entry will have the same chance to win as every other entry. Enter For Free. You don’t have to buy anything to enter. Just mail the entry form included in this mailing or follow the instructions in the Official Rules.

Enter As Often As You Like. You don’t have to wait for us to mail you an entry form. You may submit additional entries simply by writing to us at: Publishers Clearing House, [redacted] Each time you write to us you will be entered once in each ongoing Sweepstakes. Each entry request must be mailed separately. Buying Won’t Help You Win. Your chances of winning without a purchase are the same as the chances of someone who buys something. It would not be lawful to give any advantage to buyers in a

Sweepstakes.

Publishers Clearing House prides itself on running a fair and honest sweepstakes for over 40 years in which we have awarded in excess of $242 million in prizes across the United States and Canada. We are registered with the Secretary of State in New York and Florida. Many of our winners are just like you. In fact, 57 out of our 67 winners of $1 million or more have done so as a result of a non-order entry. We really mean it when we say that there is no purchase necessary. While our sweepstakes are designed to create interest in our magazine and merchandise offers, it clearly states in all of our mailings that there is no purchase necessary to enter or win any of our sweepstakes.

Our online technical staff closely monitors all activity on our website and works hard to immediately correct any difficulty or problem that may be identified. We feel confident that your next visit to pch.com will prove to be a better experience. However, should you require assistance with an online entry, please feel free to contact our Online Support Team at ###-###-####.

Thank you for this opportunity to respond. As always, should you have any additional questions please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

I had reported what I believe is a scam perpetrated by Publishers Clearing House. I received a letter from [redacted], Manager, Consumer Affairs Acknowledging communication from [redacted] of the Long Island Revdex.com. The letter assures me that purchase is not necessary. I continue receiving emails telling me how urgent it is to reply. In order to enter, it is impossible to do so without making a purchase.

Please understand that I am realistic enough to realize it is a far stretch for me to win. However, my entry should not be contingent upon my making a purchase. I would be happy to forward to you one of the emails which shows the impossibility for me to enter without making a purchase.

Sincerely,

Business

Response:

Dear [redacted]:

Thank you for contacting us once again on behalf of the above referenced consumer. We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,

Dear [redacted]:

Our thanks to [redacted] from the Long Island Revdex.com for contacting us once again on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance.

We share the concerns which you expressed in your contact dated September **, 2013 regarding entering our sweepstakes online without placing an order. As stated on the PCH entry page “NO PURCHASE OR FEE NECESSARY TO ENTER – A PURCHASE WON’T IMPROVE AN INDIVIDUAL’S CHANCE OF WINNING”. While the entry page promotes magazine and merchandise offers we felt may be of interest to you, please be assured that selecting an order was not required to submit your entry. To submit an entry without an order, simply scroll to the bottom of the page and press the “Continue” button.

In addition, you may enter our sweepstakes at any time by telephone. To enter by telephone, please call us toll-free at ###-###-####. Simply follow the easy step-by-step prompts. You will be asked to enter your 11-digit Customer Identification number to enter the sweepstakes. Your Customer ID can be found on your order acknowledgements and invoices from PCH. For your convenience, your Customer ID number is [redacted].

Finally, you may also enter our sweepstakes by mail any time by simply writing to us at the following address:

Publishers Clearing House

All entry methods have an equal chance of winning, and again, no purchase is necessary to enter or win our sweepstakes. If you have any further difficulties in entering, please let us know at once.

Thank you for this opportunity to respond. As always, should you have any additional questions please feel free to contact us at ###-###-####. This line is open Monday through Friday, 9:00 a.m. – 5:00 p.m. Eastern Time.

Very truly yours,

ENDLESS EMAILS WITH NO WINNERS!!!!

Review: This company double bills and does not give you credit for what you have paid. I have contacted them but with no luck.They do not try in any way to resolve. On top of adding late fee'sDesired Settlement: I will never order from them again. I can see why they are not a Revdex.com customer. I do not want them to contact me any more because they are a scheming company with threats and will not credit your account as they should. I have checks showing what I have paid. then they add late fee's. I AM DONE

Business

Response:

Dear [redacted]:

Our thanks to [redacted] from the Long Island Revdex.com for contacting us on your behalf and for bringing this matter to our attention. We appreciate this opportunity to provide you with additional information and assistance

In checking our records we find the following payments were applied towards your Publishers Clearing House account.

Our records indicate a total remaining balance of $225.64 on your Publishers Clearing House account for the following orders:

Please review your cancelled check copies to determine if your payments were sent to and negotiated by Publishers Clearing House. If so, please fax a copy of your cancelled checks (front and back), copy of your money order receipts or bank statement with this letter to our toll free fax line ###-###-####.

If faxing is not an option, please mail the requested information with this letter to the above address.

If you have not received a cancelled check or it was not cashed, please find enclosed a postage-paid return envelope which may be used to return your $225.64 payment. Immediately upon receipt of same, we will apply your payment to your Publishers Clearing House account and mark it "closed".

We understand your concern regarding the Late Fee detailed on your bill. As detailed in the promotional mailing from which you placed your order, this additional charge is added when a payment is not received in a timely manner.

For future reference, you may view your account information online at anytime. Visit us at [redacted] to view your order status, your account balance, check on delivery of most merchandise purchases, and pay by check, credit or debit card. To make a payment or obtain balance information by phone, please call us at the number below and follow the prompts on our automated phone service. Please have your Account number or Order number handy.

Your name, as provided to us, has been removed from our mailing list and will not be selected for future mailings. Our mailings are prepared in advance so several more may arrive within the next 4-8 weeks. Please dispose of them as you wish. If you receive any mailings with other variations of your name and/or address, please contact us immediately so we can remove them as well.

If we may be of any further assistance, please call us toll free at ###-###-####. This line is open Monday - Friday, 8:30 am - 5:00 pm Eastern Time.

Very truly yours,

[redacted]

Manager, Customer Service

Review: I ordered a Pet Scratching Post on Order No. [redacted] and it had to be put together. It had not been put together more than five minutes when my cat pushed on it and it broke completely off at the fiberboard base. I have written several emails to their customer service and no one will respond. I also included a written note when I mailed a check to pay for some other items I ordered. I requested either a credit to my account for $27.95 or a label for prepaid postage to return the item. My request has been completely ignored. Product_Or_Service: Pet Scratching Post Order_Number: [redacted] Account_Number: Account No. [redacted]Desired Settlement: DesiredSettlementID: Refund I want my bill credited for $27.95 or I want them to send me postage to return the item.

Business

Response:

Dear Ms. [redacted]:

Thank you for contacting us on behalf of the above referenced consumer. We have taken the action necessary to resolve this matter and a copy of our letter, confirming the details, is enclosed for your records.

Like you, we want consumers to get full value and satisfaction for their money and we appreciate the part you play in assuring this goal.

Very truly yours,

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.

Resolved. Thank you.

Sincerely,