Hi [redacted] ! I am so sorry for the inconvenience with this and for not helping you with this when you called in! We made a mistake on that email send so I completely understand that this was misleading and we definitely take full responsibility for that error!I have submitted a full refund for the shipping cost of $that you paidYou will have that refund within days (usually it's quicker it just depends on your bank!) Once again, my sincerest apologies that this happenedIn the future, we do charge shipping on frames and some other accessoriesWe will make sure that we don't make that mistake in our emails againIf you have any further questions you can email me at [redacted] Thank you [redacted] , [redacted] W
Hi, ***!Thank you for reaching out and sharing your concern regarding the shipping costs on your orderI apologize for any negative impact this has had on your experience, it's certainly not our intention to mislead our customers in any way! I've taken a look in our system and have been unable to find any emails from [redacted] , I'm very sorry you have not received a reply to those, it seems as though they may have not made it into our systemOur free shipping does include conditions which extend to frames and other large accessories, as it's difficult for us to fully subsidize the shipping on these items due to their size and weightIf you would still like to place an order with us, we would be more than happy to help you with the cost! I will be sending you a direct email as well to follow up so we can look at what you're ordering and what I can do to help you with the pricing thereWe certainly don't want you to feel like you're paying more than you should! I will look forward to your reply Thank you, [redacted] **Support LeadBuildASign
Complaint: [redacted] I am rejecting this response because: I already asked about returning the signs and the seller on the phone told me it would cost me more to return so I would've better off keeping themI do t want to pay another for shipping and end up with nothingI already paid $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Knowing that this image could NEVER be sreeen printed and had to be digitally printed due to the colors and image , Your "ART DEPARTMENT" notified me that the image would work To have to pay $for trash , that in NO WAY was even close to the image, that even a novice after printing the first shirt would notice is WRONG, you claim 100% Hasslefree guarantee that your product is absolutely perfect, or will make it right WHERE do you say that if you don't do it correct the customer has to pay a "WASTE FEE" of 20% Because of Your Company's failure to perform I lost money Regards, [redacted]
I'm so sorry for the inconvenience with this! I definitely want to help you with this refundIt looks like the flag is correct for how this product worksAs a one time courtesy I have submitted a full refund of $Our refunds are always approved within business dayDepending on your financial institution though it may take up to business days to reflect back to your bank account (although usually it's much sooner than that!)Again, my sincerest apologies that the product wasn't what you were hoping for
I am so sorry that you didn't receive my emails! I am going to try sending from my personal work email which is a Gmail accountPlease look for email titled: Order Assistance
Hi, ***!Thank you for getting in touch and sharing your concerns with us, I'm very sorry for the concern you have with your orderI've taken a look into things here and it looks like each of the banners ordered on the 18th have been flagged for low resolution artworkThis process of reviewing and updating the artwork, particularly due to the number of banners on the order, can take a up to few days to be completed fullyYour order is still well within the deadline to print and ship by the delivery date needed, so if you would like to continue to work with us to update the artwork we can certainly do so, or if you would rather cancel the order per your request on the 19th we can do this as well - Whichever works best for youI will also be sending you a direct email, you are welcome to reply either here or thereThank you for your time! [redacted] ** Support Lead
Complaint: [redacted] I am rejecting this response because: No email was sent to rectify the situation as stated in the response I received from [redacted] Regards, [redacted]
I'm so sorry for the delay with this response! I searched our email and was unable to find us receiving the initial complaint so I'm not sure what happened hereThis customer has been completely refunded in full so he is taken care ofThis has been resolved since 3/10/Please let me know if you need any further information at [redacted] @buildasign.comThank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.We have reached an agreement with the vendor on a partial refund as stated above The 10% refund was good enough to close the case but not truly satisfy the customer We are simply walking away from this vendor and cutting our losses I recommend a change in policy where returned packages trigger buildasign to reach out to the customer for a second attempt at shipping, verifying the shipping address and trying again A fee and/or bill for a 2nd shipping cost is perfectly reasonable We would always gladly pay such a fee instead of losing thousands of dollars in product The contents of the package do not need to be verified What needs to happen is that the package is delivered successfully In the case of a returned package, it simply needs to be placed back into the mail with an updated address, not thrown away or the contents of the package verified I have never encountered a company that relies on the mail as their primary delivery method, whose policy is to throw away packages that are returned to sender without notifying the customer that the delivery was unsuccessful Bottom line, we never received the item, and the item was destroyed without attempting to contact us Imagine if you ordered a Dell Laptop and it was returned to sender - whereupon it was simply thrown away That is basically what happened here Please update your policy for your future customers' sake Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
As a one time courtesy I will go ahead and refund the remaining order costThe refund has been submitted and will be back to your account within 7-business daysThank you
Good afternoon, I'm so sorry for the difficulties you experienced! I can assure you that this sort of experience is not ordinary. We have issued the full refund in the amount of $on 12/28/at 8:AM CST. You will see the refund post to your account within the next
business days, but depending on your financial institution it may post in as little as 3-business days. Please let me know if you have any questions or need additional assistanceHave a great weekend and Happy New Year!
Hey there, I am so sorry for our delayed response, it's been very busy here, which is a great thing. This customer placed an order for 2" x 5" Static Clings on 7/31/at 4:42:PM and paid $3,133.35, then they entered this delivery address:and entered a delivery
address of:Name: *** ***Address1: *** * *** **Address2:City: ***Country: United StatesState: OHZip: ***According to UPS's tracking number *** it shows:"The suite number is either missing or incorrectThis may delay deliveryWe're attempting to update the address/ We're attempting to contact the receiver to request additional information."UPS made a 2nd attempt to deliver and reach the customer to update the delivery address with no response. The customer called in on 8/24/to discuss the fact that they haven't received their order. It was at that time we discovered the issue was with the delivery address being incorrect, it was missing the suite number.Sine the order printed accurately and was shipped to the delivery address entered when the order was placed we offered to reprint and we covered the first $and asked the cust to pay the difference plus shipping so we can reprint and reship. The cust called on 8/28/at 4:49:PM to pay the reprint and reship fee of $2,on Order #***. We then reprinted and reshipped their order to the customer. The cust called upset because he stated they paid twice for clings but they only received clings. We explained the reason why he paid a second time was so we can reprint and reship to the corrected delivery address. The customer stated since they paid twice we should have sent them not just but since he paid a 2nd time.Because we printed correctly and shipped it to the correct address as was provided, we offered to refund the shipping in the amount of $which the customer refused since it wasn't the amount he wanted. We would be more than happy to extend the offer to refund the shipping as a courtesy. Please have the customer call in so we can go over the refund.Our production area is extremely busy and we do not open up returned packages due to our capacity and it is customary we discard any returned packages without reviewing the contents. I do hope this helps. Please let me know if there is anything else I can do to help.Best,*** *** [email protected]
Complaint: ***
I am rejecting this response because: As stated in my last response. I have not received any correspondence from ***. I have not received an email in my INBOX or my SPAM folder. I have several emails from this company that I've received prior to my not receiving my merchandise. My email address is: ***My telephone number is: *** *** ext ***
Regards,
*** ***
Hi ***!I am so sorry for the inconvenience with this! We can definitely help you with this and fix these errors! I have sent you a detailed email to the email address you providedI broke it down by order number to see what we need to do to fix each oneOnce I receive your response I will get
these fixed right away!Thank you
Complaint: ***
I am rejecting this response because: Knowing that this image could NEVER be sreeen printed and had to be digitally printed due to the colors and image , Your "ART DEPARTMENT" notified me that the image would work. To have to pay $for trash , that in NO WAY was even close to the image, that even a novice after printing the first shirt would notice is WRONG, you claim 100% Hasslefree guarantee that your product is absolutely perfect, or will make it right. WHERE do you say that if you don't do it correct the customer has to pay a "WASTE FEE" of 20% Because of Your Company's failure to perform I lost money.
Regards,
*** ***
Hi there! I am so sorry for the the inconvenience with this! I can assure you that we are not a scam, and I can definitely get this resolved for you! It looks like we did file your reprint claim for the license plate after we sent you the incorrect item (so sorry for that mistake!) Your item is
in transit to you, and is showing it will arrive to you on Friday 8/26.As far as the shirt, I am going to check on this with our Apparel team and I will get back with you tomorrowYou should have received the item on time, so I will check with them to see why this hasn't shipped. Thank you
Hi ***! I am so sorry for the inconvenience with this and for not helping you with this when you called in! We made a mistake on that email send so I completely understand that this was misleading and we definitely take full responsibility for that error!I have submitted a full refund for the
shipping cost of $that you paidYou will have that refund within days (usually it's quicker it just depends on your bank!) Once again, my sincerest apologies that this happenedIn the future, we do charge shipping on frames and some other accessoriesWe will make sure that we don't make that mistake in our emails again. If you have any further questions you can email me at ***Thank you ***, *** W
Hi, ***!Thank you for reaching out and sharing your concern regarding the shipping costs on your orderI apologize for any negative impact this has had on your experience, it's certainly not our intention to mislead our customers in any way! I've taken a look in our system and have been unable to
find any emails from ***, I'm very sorry you have not received a reply to those, it seems as though they may have not made it into our systemOur free shipping does include conditions which extend to frames and other large accessories, as it's difficult for us to fully subsidize the shipping on these items due to their size and weightIf you would still like to place an order with us, we would be more than happy to help you with the cost! I will be sending you a direct email as well to follow up so we can look at what you're ordering and what I can do to help you with the pricing thereWe certainly don't want you to feel like you're paying more than you should! I will look forward to your reply. Thank you,*** **Support LeadBuildASign
Hi [redacted] ! I am so sorry for the inconvenience with this and for not helping you with this when you called in! We made a mistake on that email send so I completely understand that this was misleading and we definitely take full responsibility for that error!I have submitted a full refund for the shipping cost of $that you paidYou will have that refund within days (usually it's quicker it just depends on your bank!) Once again, my sincerest apologies that this happenedIn the future, we do charge shipping on frames and some other accessoriesWe will make sure that we don't make that mistake in our emails againIf you have any further questions you can email me at [redacted] Thank you [redacted] , [redacted] W
Hi, ***!Thank you for reaching out and sharing your concern regarding the shipping costs on your orderI apologize for any negative impact this has had on your experience, it's certainly not our intention to mislead our customers in any way! I've taken a look in our system and have been unable to find any emails from [redacted] , I'm very sorry you have not received a reply to those, it seems as though they may have not made it into our systemOur free shipping does include conditions which extend to frames and other large accessories, as it's difficult for us to fully subsidize the shipping on these items due to their size and weightIf you would still like to place an order with us, we would be more than happy to help you with the cost! I will be sending you a direct email as well to follow up so we can look at what you're ordering and what I can do to help you with the pricing thereWe certainly don't want you to feel like you're paying more than you should! I will look forward to your reply Thank you, [redacted] **Support LeadBuildASign
Complaint: [redacted] I am rejecting this response because: I already asked about returning the signs and the seller on the phone told me it would cost me more to return so I would've better off keeping themI do t want to pay another for shipping and end up with nothingI already paid $ Regards, [redacted]
Complaint: [redacted] I am rejecting this response because: Knowing that this image could NEVER be sreeen printed and had to be digitally printed due to the colors and image , Your "ART DEPARTMENT" notified me that the image would work To have to pay $for trash , that in NO WAY was even close to the image, that even a novice after printing the first shirt would notice is WRONG, you claim 100% Hasslefree guarantee that your product is absolutely perfect, or will make it right WHERE do you say that if you don't do it correct the customer has to pay a "WASTE FEE" of 20% Because of Your Company's failure to perform I lost money Regards, [redacted]
I'm so sorry for the inconvenience with this! I definitely want to help you with this refundIt looks like the flag is correct for how this product worksAs a one time courtesy I have submitted a full refund of $Our refunds are always approved within business dayDepending on your financial institution though it may take up to business days to reflect back to your bank account (although usually it's much sooner than that!)Again, my sincerest apologies that the product wasn't what you were hoping for
I am so sorry that you didn't receive my emails! I am going to try sending from my personal work email which is a Gmail accountPlease look for email titled: Order Assistance
Hi, ***!Thank you for getting in touch and sharing your concerns with us, I'm very sorry for the concern you have with your orderI've taken a look into things here and it looks like each of the banners ordered on the 18th have been flagged for low resolution artworkThis process of reviewing and updating the artwork, particularly due to the number of banners on the order, can take a up to few days to be completed fullyYour order is still well within the deadline to print and ship by the delivery date needed, so if you would like to continue to work with us to update the artwork we can certainly do so, or if you would rather cancel the order per your request on the 19th we can do this as well - Whichever works best for youI will also be sending you a direct email, you are welcome to reply either here or thereThank you for your time! [redacted] ** Support Lead
Complaint: [redacted] I am rejecting this response because: No email was sent to rectify the situation as stated in the response I received from [redacted] Regards, [redacted]
I'm so sorry for the delay with this response! I searched our email and was unable to find us receiving the initial complaint so I'm not sure what happened hereThis customer has been completely refunded in full so he is taken care ofThis has been resolved since 3/10/Please let me know if you need any further information at [redacted] @buildasign.comThank you!
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me.We have reached an agreement with the vendor on a partial refund as stated above The 10% refund was good enough to close the case but not truly satisfy the customer We are simply walking away from this vendor and cutting our losses I recommend a change in policy where returned packages trigger buildasign to reach out to the customer for a second attempt at shipping, verifying the shipping address and trying again A fee and/or bill for a 2nd shipping cost is perfectly reasonable We would always gladly pay such a fee instead of losing thousands of dollars in product The contents of the package do not need to be verified What needs to happen is that the package is delivered successfully In the case of a returned package, it simply needs to be placed back into the mail with an updated address, not thrown away or the contents of the package verified I have never encountered a company that relies on the mail as their primary delivery method, whose policy is to throw away packages that are returned to sender without notifying the customer that the delivery was unsuccessful Bottom line, we never received the item, and the item was destroyed without attempting to contact us Imagine if you ordered a Dell Laptop and it was returned to sender - whereupon it was simply thrown away That is basically what happened here Please update your policy for your future customers' sake Regards, [redacted]
RevDex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. Regards, [redacted] ***
As a one time courtesy I will go ahead and refund the remaining order costThe refund has been submitted and will be back to your account within 7-business daysThank you
Good afternoon, I'm so sorry for the difficulties you experienced! I can assure you that this sort of experience is not ordinary. We have issued the full refund in the amount of $on 12/28/at 8:AM CST. You will see the refund post to your account within the next
business days, but depending on your financial institution it may post in as little as 3-business days. Please let me know if you have any questions or need additional assistanceHave a great weekend and Happy New Year!
Hey there, I am so sorry for our delayed response, it's been very busy here, which is a great thing. This customer placed an order for 2" x 5" Static Clings on 7/31/at 4:42:PM and paid $3,133.35, then they entered this delivery address:and entered a delivery
address of:Name: *** ***Address1: *** * *** **Address2:City: ***Country: United StatesState: OHZip: ***According to UPS's tracking number *** it shows:"The suite number is either missing or incorrectThis may delay deliveryWe're attempting to update the address/ We're attempting to contact the receiver to request additional information."UPS made a 2nd attempt to deliver and reach the customer to update the delivery address with no response. The customer called in on 8/24/to discuss the fact that they haven't received their order. It was at that time we discovered the issue was with the delivery address being incorrect, it was missing the suite number.Sine the order printed accurately and was shipped to the delivery address entered when the order was placed we offered to reprint and we covered the first $and asked the cust to pay the difference plus shipping so we can reprint and reship. The cust called on 8/28/at 4:49:PM to pay the reprint and reship fee of $2,on Order #***. We then reprinted and reshipped their order to the customer. The cust called upset because he stated they paid twice for clings but they only received clings. We explained the reason why he paid a second time was so we can reprint and reship to the corrected delivery address. The customer stated since they paid twice we should have sent them not just but since he paid a 2nd time.Because we printed correctly and shipped it to the correct address as was provided, we offered to refund the shipping in the amount of $which the customer refused since it wasn't the amount he wanted. We would be more than happy to extend the offer to refund the shipping as a courtesy. Please have the customer call in so we can go over the refund.Our production area is extremely busy and we do not open up returned packages due to our capacity and it is customary we discard any returned packages without reviewing the contents. I do hope this helps. Please let me know if there is anything else I can do to help.Best,*** ***
[email protected]
Complaint: ***
I am rejecting this response because: As stated in my last response. I have not received any correspondence from ***. I have not received an email in my INBOX or my SPAM folder. I have several emails from this company that I've received prior to my not receiving my merchandise. My email address is: ***My telephone number is: *** *** ext ***
Regards,
*** ***
Hi ***!I am so sorry for the inconvenience with this! We can definitely help you with this and fix these errors! I have sent you a detailed email to the email address you providedI broke it down by order number to see what we need to do to fix each oneOnce I receive your response I will get
these fixed right away!Thank you
Complaint: ***
I am rejecting this response because: Knowing that this image could NEVER be sreeen printed and had to be digitally printed due to the colors and image , Your "ART DEPARTMENT" notified me that the image would work. To have to pay $for trash , that in NO WAY was even close to the image, that even a novice after printing the first shirt would notice is WRONG, you claim 100% Hasslefree guarantee that your product is absolutely perfect, or will make it right. WHERE do you say that if you don't do it correct the customer has to pay a "WASTE FEE" of 20% Because of Your Company's failure to perform I lost money.
Regards,
*** ***
Hi there! I am so sorry for the the inconvenience with this! I can assure you that we are not a scam, and I can definitely get this resolved for you! It looks like we did file your reprint claim for the license plate after we sent you the incorrect item (so sorry for that mistake!) Your item is
in transit to you, and is showing it will arrive to you on Friday 8/26.As far as the shirt, I am going to check on this with our Apparel team and I will get back with you tomorrowYou should have received the item on time, so I will check with them to see why this hasn't shipped. Thank you
Hi ***! I am so sorry for the inconvenience with this and for not helping you with this when you called in! We made a mistake on that email send so I completely understand that this was misleading and we definitely take full responsibility for that error!I have submitted a full refund for the
shipping cost of $that you paidYou will have that refund within days (usually it's quicker it just depends on your bank!) Once again, my sincerest apologies that this happenedIn the future, we do charge shipping on frames and some other accessoriesWe will make sure that we don't make that mistake in our emails again. If you have any further questions you can email me at ***Thank you ***, *** W
Hi, ***!Thank you for reaching out and sharing your concern regarding the shipping costs on your orderI apologize for any negative impact this has had on your experience, it's certainly not our intention to mislead our customers in any way! I've taken a look in our system and have been unable to
find any emails from ***, I'm very sorry you have not received a reply to those, it seems as though they may have not made it into our systemOur free shipping does include conditions which extend to frames and other large accessories, as it's difficult for us to fully subsidize the shipping on these items due to their size and weightIf you would still like to place an order with us, we would be more than happy to help you with the cost! I will be sending you a direct email as well to follow up so we can look at what you're ordering and what I can do to help you with the pricing thereWe certainly don't want you to feel like you're paying more than you should! I will look forward to your reply. Thank you,*** **Support LeadBuildASign