Good morning!I cannot apologize enough for the inconvenience with this! I'm also very sorry for the long hold timesI reviewed your order and it was shipped out day lateIt is set to arrive this Monday 9/26. I have submitted a refund for your shipping cost that you paid since we did not
deliver this on timeIf you cannot receive it on Monday, I can turn the package around and give you a full refund, just respond through here and let me know. My sincerest apologies again for our mistake. Thank you,
Hey there,I hope you are having a great day!I wanted to respond to the Revdex.com complaint with you guys. After reviewing the order I found that when we initially printed this customers order, it was boxed and a label was printed, but it looks like there was no movement, it appears FedEx did not
pick up the package. We were notified by the customer that they never received their order as a result we discovered it had never shipped.We have been working with this customer and provided a couple of resolutions. We reprinted and reshipped the order, after we upgraded the shipping to Next Day Air at no charge to the customer so that we can get the packages to them by the 21st. The first package delivered on the 20th of October and can be confirmed using the FedEx tracking number *** and the second package was delivered on the 21st of October and you can verify that using the FedEx tracking number ***.We also offered and filed a refund of 25% of the order and the customer was OK with that amount when we advised them of the refund. That refund has been processed and submitted to their financial institution, and can take up to 7-business days before it may show up. Please let me know if there is anything else I can do to help. Enjoy the rest of your day! Thank you,
We are very sorry that the order didn't come out as you had hopedIf we had a higher resolution file, the order could have been screen printed which would have been a better resultThis did print accurately for digital printing and we did approve the 80% refundWe do have to keep the waste fee
since we did order and print shirts with the artwork that was providedOur sincerest apologies again that these weren't what you were hoping forThank you
Good afternoon, I am currently working directly with this clientI have sent her the proofs with the updated changes she requested at no additional costDue to difficulties with order will have two additional decals reprinted at no cost once the updated proof has been approved.*** *Support
Lead***
Complaint: [redacted]
I am rejecting this response because: I already asked about returning the signs and the seller on the phone told me it would cost me more to return so I would've better off keeping them. I do t want to pay another 17 for shipping and end up with nothing. I already paid $16.90
Regards,
[redacted]
I'm so sorry for the delay with this response! I searched our email and was unable to find us receiving the initial complaint so I'm not sure what happened here. This customer has been completely refunded in full so he is taken care of. This has been resolved since 3/10/16. Please let me know...
if you need any further information at [redacted]@buildasign.com. Thank you!
I am so sorry that you didn't receive my emails! I am going to try sending from my personal work email which is a Gmail account. Please look for email titled: Order Assistance.
I'm so sorry for the inconvenience with this! I definitely want to help you with this refund. It looks like the flag is correct for how this product works. As a one time courtesy I have submitted a full refund of $254.30. Our refunds are always approved within 1 business day. Depending on your...
financial institution though it may take up to 10 business days to reflect back to your bank account (although usually it's much sooner than that!)Again, my sincerest apologies that the product wasn't what you were hoping for.
Complaint: [redacted]
I am rejecting this response because: No email was sent to rectify the situation as stated in the response I received from [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I've reviewed the response from [redacted] I REMOVED all of the low resolution artwork yesterday. This is long BEFORE [redacted] contacted me through the Revdex.com (Revdex.com). In fact, I removed all the artwork and attempted to inform Build A Sign that I did so on Monday, 20 MAR 2017 but my telephone call was not returned. I also asked Build A Sign to contact me at my work e-mail during duty hours because I work in a secure building and don't have access to gmail during the day. [redacted] contacted me via gmail at 10:30 am this morning so I didn't see the e-mail until I left work at 5:00 pm. Another 7 hours of needless delay. I ask [redacted] to verify that everything I've written is 100% accurate. Either he's intentionally misleading the Revdex.com or he hasn't even bothered to check his own website before responding. Either way, his response should be reflected at the Revdex.com and a senior level executive (if one exists) should provide a response. I asked [redacted] to print and ship the banners immediately via e-mail at 5:00 pm today. The banners are still in an "On Hold" status as of 8:00 pm and Build A Sign would NOT have provided any response or service if I didn't contact the Revdex.com. As stated, they've taken $635.00 from LITTLE LEAGUE and they don't seem like they intend to provide any service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi, [redacted]!I hope you're doing well today! Thank you for reaching out to us about this, I'm sorry to hear your experience was so frustrating and that you haven't received what you were looking for!I apologize for any confusion there was around the ordering process. The preview of the wire stakes on...
your order does include a visual representation of a sign, however signs and stakes are sold separately. We are a large format printer, so we do not actually sell blank materials on our website. Any additional cost you saw to customize a sign was the base price to add the sign itself to the order. I'm sorry if this wasn't more clear on our website! I have forwarded your comments to our web design team for their consideration. In the meantime if you still need the signs and stakes, I might recommend looking for blank corrugated plastic material at a hardware store or local copy shop. They may have inexpensive blank materials you can use! Our stakes are very standard, so just about any corrugated plastic you can find will fit them. If you would still rather return the stakes for a refund please let me know and we can arrange that as well.Thank you for your time, [redacted]! [redacted]Support Lead[redacted]
As a one time courtesy I will go ahead and refund the remaining order cost. The refund has been submitted and will be back to your account within 7-10 business days. Thank you
Thank you for returning my message. I will be sending this message to you by email as well.I apologize for not replying via your work email address. I would be happy to accommodate this request, however I have searched our system and have been unable to find any messages from you requesting this or providing the alternate contact information. I'm afraid there has been a misunderstanding as to how designs are updated. Once orders are placed, updates cannot be made on the website, they must be made on the administrative side. Any changes made to banners by you on the website are not sent to us automatically or reflected on your order. I apologize for any miscommunication on our part.If you would like us to remove each of the logos from the banners and print just text we can certainly do so. Is this something you would like me to set up? So long as the banners are printed and shipped by tomorrow you will receive them on time. Thank you, [redacted]Support Lead
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.We have reached an agreement with the vendor on a partial refund as stated above. The 10% refund was good enough to close the case but not truly satisfy the customer. We are simply walking away from this vendor and cutting our losses. I recommend a change in policy where returned packages trigger buildasign to reach out to the customer for a second attempt at shipping, verifying the shipping address and trying again. A fee and/or bill for a 2nd shipping cost is perfectly reasonable. We would always gladly pay such a fee instead of losing thousands of dollars in product. The contents of the package do not need to be verified. What needs to happen is that the package is delivered successfully. In the case of a returned package, it simply needs to be placed back into the mail with an updated address, not thrown away or the contents of the package verified. I have never encountered a company that relies on the mail as their primary delivery method, whose policy is to throw away packages that are returned to sender without notifying the customer that the delivery was unsuccessful. Bottom line, we never received the item, and the item was destroyed without attempting to contact us. Imagine if you ordered a Dell Laptop and it was returned to sender - whereupon it was simply thrown away. That is basically what happened here. Please update your policy for your future customers' sake.
Regards,
[redacted]
Hi, [redacted]!Thank you for getting in touch and sharing your concerns with us, I'm very sorry for the concern you have with your order. I've taken a look into things here and it looks like each of the banners ordered on the 18th have been flagged for low resolution artwork. This process of reviewing...
and updating the artwork, particularly due to the number of banners on the order, can take a up to few days to be completed fully. Your order is still well within the deadline to print and ship by the delivery date needed, so if you would like to continue to work with us to update the artwork we can certainly do so, or if you would rather cancel the order per your request on the 19th we can do this as well - Whichever works best for you. I will also be sending you a direct email, you are welcome to reply either here or there. Thank you for your time! [redacted] Support Lead
Good morning!I cannot apologize enough for the inconvenience with this! I'm also very sorry for the long hold timesI reviewed your order and it was shipped out day lateIt is set to arrive this Monday 9/26. I have submitted a refund for your shipping cost that you paid since we did not
deliver this on timeIf you cannot receive it on Monday, I can turn the package around and give you a full refund, just respond through here and let me know. My sincerest apologies again for our mistake. Thank you,
Hey there,I hope you are having a great day!I wanted to respond to the Revdex.com complaint with you guys. After reviewing the order I found that when we initially printed this customers order, it was boxed and a label was printed, but it looks like there was no movement, it appears FedEx did not
pick up the package. We were notified by the customer that they never received their order as a result we discovered it had never shipped.We have been working with this customer and provided a couple of resolutions. We reprinted and reshipped the order, after we upgraded the shipping to Next Day Air at no charge to the customer so that we can get the packages to them by the 21st. The first package delivered on the 20th of October and can be confirmed using the FedEx tracking number *** and the second package was delivered on the 21st of October and you can verify that using the FedEx tracking number ***.We also offered and filed a refund of 25% of the order and the customer was OK with that amount when we advised them of the refund. That refund has been processed and submitted to their financial institution, and can take up to 7-business days before it may show up. Please let me know if there is anything else I can do to help. Enjoy the rest of your day! Thank you,
We are very sorry that the order didn't come out as you had hopedIf we had a higher resolution file, the order could have been screen printed which would have been a better resultThis did print accurately for digital printing and we did approve the 80% refundWe do have to keep the waste fee
since we did order and print shirts with the artwork that was providedOur sincerest apologies again that these weren't what you were hoping forThank you
Hi ***!I double checked and my two emails did go to right email address that you providedHave you checked your spam folder?
Good afternoon, I am currently working directly with this clientI have sent her the proofs with the updated changes she requested at no additional costDue to difficulties with order will have two additional decals reprinted at no cost once the updated proof has been approved.*** *Support
Lead***
Complaint: [redacted]
I am rejecting this response because: I already asked about returning the signs and the seller on the phone told me it would cost me more to return so I would've better off keeping them. I do t want to pay another 17 for shipping and end up with nothing. I already paid $16.90
Regards,
[redacted]
I'm so sorry for the delay with this response! I searched our email and was unable to find us receiving the initial complaint so I'm not sure what happened here. This customer has been completely refunded in full so he is taken care of. This has been resolved since 3/10/16. Please let me know...
if you need any further information at [redacted]@buildasign.com. Thank you!
I am so sorry that you didn't receive my emails! I am going to try sending from my personal work email which is a Gmail account. Please look for email titled: Order Assistance.
I'm so sorry for the inconvenience with this! I definitely want to help you with this refund. It looks like the flag is correct for how this product works. As a one time courtesy I have submitted a full refund of $254.30. Our refunds are always approved within 1 business day. Depending on your...
financial institution though it may take up to 10 business days to reflect back to your bank account (although usually it's much sooner than that!)Again, my sincerest apologies that the product wasn't what you were hoping for.
Complaint: [redacted]
I am rejecting this response because: No email was sent to rectify the situation as stated in the response I received from [redacted].
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: I've reviewed the response from [redacted] I REMOVED all of the low resolution artwork yesterday. This is long BEFORE [redacted] contacted me through the Revdex.com (Revdex.com). In fact, I removed all the artwork and attempted to inform Build A Sign that I did so on Monday, 20 MAR 2017 but my telephone call was not returned. I also asked Build A Sign to contact me at my work e-mail during duty hours because I work in a secure building and don't have access to gmail during the day. [redacted] contacted me via gmail at 10:30 am this morning so I didn't see the e-mail until I left work at 5:00 pm. Another 7 hours of needless delay. I ask [redacted] to verify that everything I've written is 100% accurate. Either he's intentionally misleading the Revdex.com or he hasn't even bothered to check his own website before responding. Either way, his response should be reflected at the Revdex.com and a senior level executive (if one exists) should provide a response. I asked [redacted] to print and ship the banners immediately via e-mail at 5:00 pm today. The banners are still in an "On Hold" status as of 8:00 pm and Build A Sign would NOT have provided any response or service if I didn't contact the Revdex.com. As stated, they've taken $635.00 from LITTLE LEAGUE and they don't seem like they intend to provide any service.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]
Hi, [redacted]!I hope you're doing well today! Thank you for reaching out to us about this, I'm sorry to hear your experience was so frustrating and that you haven't received what you were looking for!I apologize for any confusion there was around the ordering process. The preview of the wire stakes on...
your order does include a visual representation of a sign, however signs and stakes are sold separately. We are a large format printer, so we do not actually sell blank materials on our website. Any additional cost you saw to customize a sign was the base price to add the sign itself to the order. I'm sorry if this wasn't more clear on our website! I have forwarded your comments to our web design team for their consideration. In the meantime if you still need the signs and stakes, I might recommend looking for blank corrugated plastic material at a hardware store or local copy shop. They may have inexpensive blank materials you can use! Our stakes are very standard, so just about any corrugated plastic you can find will fit them. If you would still rather return the stakes for a refund please let me know and we can arrange that as well.Thank you for your time, [redacted]! [redacted]Support Lead[redacted]
As a one time courtesy I will go ahead and refund the remaining order cost. The refund has been submitted and will be back to your account within 7-10 business days. Thank you
Thank you for returning my message. I will be sending this message to you by email as well.I apologize for not replying via your work email address. I would be happy to accommodate this request, however I have searched our system and have been unable to find any messages from you requesting this or providing the alternate contact information. I'm afraid there has been a misunderstanding as to how designs are updated. Once orders are placed, updates cannot be made on the website, they must be made on the administrative side. Any changes made to banners by you on the website are not sent to us automatically or reflected on your order. I apologize for any miscommunication on our part.If you would like us to remove each of the logos from the banners and print just text we can certainly do so. Is this something you would like me to set up? So long as the banners are printed and shipped by tomorrow you will receive them on time. Thank you, [redacted]Support Lead
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.We have reached an agreement with the vendor on a partial refund as stated above. The 10% refund was good enough to close the case but not truly satisfy the customer. We are simply walking away from this vendor and cutting our losses. I recommend a change in policy where returned packages trigger buildasign to reach out to the customer for a second attempt at shipping, verifying the shipping address and trying again. A fee and/or bill for a 2nd shipping cost is perfectly reasonable. We would always gladly pay such a fee instead of losing thousands of dollars in product. The contents of the package do not need to be verified. What needs to happen is that the package is delivered successfully. In the case of a returned package, it simply needs to be placed back into the mail with an updated address, not thrown away or the contents of the package verified. I have never encountered a company that relies on the mail as their primary delivery method, whose policy is to throw away packages that are returned to sender without notifying the customer that the delivery was unsuccessful. Bottom line, we never received the item, and the item was destroyed without attempting to contact us. Imagine if you ordered a Dell Laptop and it was returned to sender - whereupon it was simply thrown away. That is basically what happened here. Please update your policy for your future customers' sake.
Regards,
[redacted]
Hi, [redacted]!Thank you for getting in touch and sharing your concerns with us, I'm very sorry for the concern you have with your order. I've taken a look into things here and it looks like each of the banners ordered on the 18th have been flagged for low resolution artwork. This process of reviewing...
and updating the artwork, particularly due to the number of banners on the order, can take a up to few days to be completed fully. Your order is still well within the deadline to print and ship by the delivery date needed, so if you would like to continue to work with us to update the artwork we can certainly do so, or if you would rather cancel the order per your request on the 19th we can do this as well - Whichever works best for you. I will also be sending you a direct email, you are welcome to reply either here or there. Thank you for your time! [redacted] Support Lead