Publishers National Associated Services

We acknowledge receipt of your complaint inquiry from our above customer[redacted] was called by a sales office to purchase magazinesShe placed an order with them on 6-17-and was sent a copy of the Agreement and information on our productsAfter receipt of the documents she was called by our main office to tape-verify the orderCustomer accepted all terms and conditions of the orderOur cancellation policy was explained to her, i.eThe order is not subject to cancellation as we prepay to the publishers for the service and to freeze the ratesShe agreed to thisCustomer stated she would pay her downpayment when she received the confirmed orderNo payment was received and she was then being called for the downpaymentShe refused to payTo that end, and as a courtesy to your office, we have cancelled the order.Sincerely,John H***Manager

Dear Sir,We acknowledge receipt of your complaint inquiry dated April 25, with reference to ourabove customer[redacted] contacted our office on April 22, with regards to the above complaintSherequested to cancel her order and after speaking with MrJohn H***, who handles ourcomplaintsMs [redacted] agreed to make payments at $to complete her contractShegave her credit card number to make the monthly payments, to be taken out on the 1st of eachmonth starting May 1, 2016.We consider this matter to be resolved with the customer's approval.If you should have any further questions, please contact our office at the address or phonenumber below.Sincerely,John H***ManagerPublishers National Associated Services

I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I informed the company in August before I moved that I was changing my address, and they changed the address in their systemI told them I would no longer live at the [redacted] address after September 9th, and they acknowledged this, do they have that on tapeThe [redacted] address is my billing address, and I have never once asked to have anything sent to that addressThe gift card would not have been returned, because when I signed up for the subscription I was living in the [redacted] for over a yearI think that the actions of this company are fraudulentIf they have the wrong address,then why am I getting subscription renewals for magazines I'm not receiving? These renewals should be taken up through their company, not by me, and further more the renewal notices are for the magazines I'm not receivingPlus I haven't been sent anything to the [redacted] , because my parents live there,and keep any mail that is delivered for meIf the matter is not resolved, and I'm paying for a service that I'm not receiving this is considered fraud, and there will need to be legal actions taken Regards, [redacted]

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to meLet me just add one thing, I've called far way more times then I should've for something I didn't agree withYes, at least the "detailed" message got the point across and got this mess resolved! Either way you weren't getting a dime from me with no information other then an address! Thank you and have a fabulous day! I'm making sure not a single person signs up for this load of bs Regards, [redacted] ***

We acknowledge receipt of your complaint inquiry from our above customer[redacted] was called by a Sales Office on 02-17-to purchase magazinesShe placed an order with them and was sent the Agreement and information on our productsAll documents and the magazines were sent to the address she gave as her home address: [redacted] **, [redacted] ***(This address is in fact her employer's address)The employer contacted us in this regard and we advised them that the Agreement was not with their company but that we did however have the Agreement with [redacted] .Customer has complied with the order; paid her downpayment, and the May and June installment paymentsShe has been receiving all the magazines which she ordered.The order is not subject to cancellation as we prepaid to the publishers for the service and to freeze her rates.With reference to [redacted] 's complaint; our customer are never told the magazines are "free".Customer's account is now one payment past due.To that end the account remains outstanding on our records and she will continue to be billed.Sincerely,John H***Manager

We acknowledge receipt of your complaint inquiry from our above customerThis customer placed an order with a Sales Office on 5/21/Our Main office contacted her to tape-verify her orderAt that time she requested to cancel the orderAs a courtesy to your office, and at the customer's request, we have cancelled this order and marked our records accordinglyPlease note; our company does not accept complaint inquiries by e-mailPlease remove our e-mail address in this regardThank you.Sincerely,John H***

Dear Sir, We acknowledge receipt of your complaint inquiry dated May 12,with reference to our above customer The customer was called by our Sales Office on October 22, He placed a five year order for magazinesA copy of the agreement and information on our products was mailed to him for review On October 29, he was called by our main office to tape re-verify the orderAll terms and conditions were thoroughly reviewed with the customerThe magazines are not freeIt was explained to the customer that once he accepted the order, it was not subject to cancellation as we prepay the publisher for the service and to freeze the ratesThe customer agreed on tape to all terms and our cancellation policyThe customer also agreed to send his initial payment once he received the contract and information packageTo date, we have not made any reports on the customer's credit As a courtesy to your office, we will cancel his subscription If you should have any further questions, please contact our office at the address or phone number below Sincerely, John *** Manager

We acknowledge receipt of your complaint inquiry from our above customer.This customer was called by a Sales office on 12-22-She accepted an order for a year service of magazines for $A copy of the agreement and information on our products were sent to her.After she received her package she was called by our Main office to tape-verify her orderShe accepted all terms and conditions of the orderOur cancellation policy was explained to her i.ethe order is not subject to cancellation as we prepay to the publishers for the service and to freeze the ratesShe agreed to this.The customer's 1st payment was due FebNo payments were receivedA representative from our company was working with her on her delinquent accountShe was offered consideration of a settlement of $She agreed to this settlement, but no payment was receivedHer order was placed into collections.With reference to customer's complaint about an incorrect addressShe received all documents that we sent to her at the address stated on her order, (nothing was returned "undeliverable")Also, the name she gave on her order is [redacted] We have left several messages on customer's voice mail to call us to verify any address changeShe has never returned our calls.To that end, and as a courtesy to your office, we have cancelled this order.Sincerely, [redacted] ***Manager

March 2017Publishers National Associated ServicesDear ***,In response to your letter dated March 21, We prefer to not have a person like Ms [redacted] to not be truthfulAs a courtesy we will cancel her agreement with us If you should have any further questions, please contact our office at the address or phone number below Sincerely, John *** Manager Publishers National

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below:
The problem is that when I searched the company online, I found nothing but complaintsComplaints lodged with the Revdex.com, Ripoff Report, Review Talks, and even YelpThe only "positive reviews" I could found were on their own website, with no names or credentials attachedIn addition, when I was initially contacted, I was told conflicting information from what I'm now being toldThe sales repexplained that the $13/month was the processing fee paid directly to PNAS for acting as the intermediary with these magazine publishers, that I was not paying for the magazines themselves, that the magazines work with their company to increase circulation and make their money primarily from selling ad spaceNow I'm being told that they have all been prepaid, meaning I am paying for the magazines, despite never even selecting which ones to receive, since there weren't even five magazines listed that I would be interested in.I have filed further complaints with the FTC and my state's Attorney General's office.I would like any subscriptions placed in my name to be cancelled, my information to be deleted from their records, and not to be contacted again, by mail or phone, following resolution
Regards,
*** ***

I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. When this company called to record my acceptance of these $"free" magazines, I said I did not want them and wanted to cancel the whole thingAt that time I was informed the magazines had already been orderedSo what was the point of calling to record my acceptance? This whole thing is a scamIt's all over the InternetI am not paying for these magazinesI am not receiving any magazines which seems suspicious to me since they were supposedly ordered on my behalf months ago. Regards, *** ***

We acknowledge receipt of your follow up complaint inquiry dated December 13, with referenceto *** L***.We will refrain from calling Ms*** at her place of employmentHowever, we will contact her onher home phone number to have the customer get her payments up to dateShe currently owes for themonths of November and December 2016.If you should have any further questions, please contact our office at the address or phone numberbelowSincerely, John *** Manager

Dear Sir, We acknowledge receipt of your complaint inquiry on February 9, with reference to our above customerThe above customer was called by our sales office on October 17, She accepted a five year order for magazines. On October 31, the customer was called by our
main office to tape re-verify the orderAll terms and conditions were thoroughly reviewed with the customerThe customer agreed to the payments of $for monthsIt was explained to the customer that once she accepted the order, it was not subject to cancellation as we prepay the publisher for the service and to freeze the ratesThe customer agreed on tape to all terms and our cancellation policyThe customer has not made any payments to date as per her agreement she madeWe have contacted the customer regarding her past due payments at the phone numbers she originally provided to usThe customer should have made her first payment on December st, and so onThe magazines are not "free'' and per the agreement, the payments are $for months that total $780.00. If you should have any further questions, please contact our office at the address or phone number below. Sincerely, John *** Manager

Good evening,I am requesting notice to hear the recorded message. I understand there is a hour advance notice. This is my hour advance notice. Even with is, I called within 48 hours to cancel the service, may I hear that conversation? I was told that I couldn't cancel.***

Dear Sir,We acknowledge receipt of your complaint inquiry dated November 2, with reference to*** L***.The above customer was called by our sales office on August 23, She accepted a five yearorder for magazines.On September 7, the customer was called by our main office to tape
re-verify the order.All terms and conditions were thoroughly reviewed with the customerThe customer agreed topayments of $for months rather than $for monthsIt was explained to thecustomer that once she accepted the order, it was not subject to cancellation as we prepay thepublisher for the service and to freeze the ratesThe customer agreed on tape to all terms andour cancellation policyThe customer has made two payments to her accountThe first on September 12th and thesecond on November 3rd, It was explained to the customer that she would start to receiveher magazines approximately to after her first payment is made.We consider this a valid agreementIf you should have any further questions, please contact ouroffice at the address or phone number below.Sincerely, John *** Publishers National Associated Services Milestrip RdBlasdell, NY I 1-877-637-

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear Sir, We acknowledge receipt of your complaint inquiry dated August 31, with reference to *** ***The customer's order was not accepted by our representative on August the 30th, when she spoke with her.If you should have any further questions, please contact our office at
the address or phone number below. Sincerely, John H***Manager

We acknowledge receipt of your complaint inquiry from our above customer.This customer placed an order with our company on June 15, for a five-year service of magazines,total amount of order was $Her order was past due months and was put into collectionsArepresentative was calling her,
requesting payment of her downpayment ( on the only phone numberavailable to us)No payments were ever made.Our records show that at the request of the customer, and as a courtesy to your office this order wascancelled on Sept29, 2015.To that end, please mark your records accordingly.Sincerely,John H***Manager

We acknowledge receipt of the 2nd complaint inquiry from our above customer.In reference to her complaint; With 48 hours notice to us, customer can call in to listen to her tape verification. Our cancellation policy is stated therein. She agreed to this policy. Further, regarding her magazine selections, she was advised that she could change her magazines at any time. This is also stated on the magazine agreement. As yet she has made no changes in her magazines. The opportunity is still available to her. Customer's account is 3 payments past due. To that end, the account is outstanding on our records and remains in collections.Sincerely,John H[redacted]Manager

We acknowledge receipt of your complaint inquiry from our above customer.[redacted] was called by a sales office to purchase magazines. She placed an order with them on 6-17-2015 and was sent a copy of the Agreement and information on our products. After receipt of the documents she was called...

by our main office to tape-verify the order. Customer accepted all terms and conditions of the order. Our cancellation policy was explained to her, i.e. The order is not subject to cancellation as we prepay to the publishers for the service and to freeze the rates. She agreed to this. Customer stated she would pay her downpayment when she received the confirmed order. No payment was received and she was then being called for the downpayment. She refused to pay. To that end, and as a courtesy to your office, we have cancelled the order.Sincerely,John H[redacted]Manager