Publishers National Associated Services

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

March 28. 2017Publishers National Associated ServicesDear [redacted],In response to your letter dated March 21, 2017. We prefer to not have a person like Ms. [redacted] to not be truthful. As a courtesy we will cancel her agreement with us.  If you should have any further questions, please contact our office at the address or phone  number below.   Sincerely,  John [redacted]  Manager  Publishers National

Although they were very deceptive about the monthly payment amount, apparently I agreed to be conned by them. They BETTER refrain from calling my place of employment and DELETE any record of the number. [redacted]

Dear Sir,  We acknowledge receipt of your complaint inquiry dated May 12,2016 with reference to our  above customer.  The customer was called by our Sales Office on October 22, 2015. He placed a five year order  for magazines. A copy of the agreement and information on our...

products was mailed to him for review.  On October 29, 2015 he was called by our main office to tape re-verify the order. All terms and conditions were thoroughly reviewed with the customer. The magazines are not free. It was explained to the customer that once he accepted the order, it was not subject to cancellation as we prepay the publisher for the service and to freeze the rates. The customer agreed on tape to all terms and our cancellation policy. The customer also agreed to send his initial payment once he received the contract and information package. To date, we have not made any reports on the customer's credit As a courtesy to your office, we will cancel his subscription.  If you should have any further questions, please contact our office at the address or phone number below.   Sincerely,   John [redacted]   Manager

We acknowledge receipt of your complaint inquiry from our above customer.Customer placed an order for magazines with our company on 07-01-2015. She stated she would paythe downpayment when she received the paperwork. We never received any payment from her.Her account became delinquent; 5 months past...

due, and was placed into collections. A representativewas working with her. Customer again promised to send payment to us. To date, no payment was everreceived.Customer is now requesting to cancel.As a courtesy to your office, and to achieve the mutual goal of a satisfied customer, we are complyingwith this customer's request.To that end, she will receive no further calls or invoices from our company. We have marked ourrecords accordingly.Sincerely,John H[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. Let me just add one thing, I've called far way more times then I should've for something I didn't agree with. Yes, at least the "detailed" message got the point across and got this mess resolved! Either way you weren't getting a dime from me with no information other then an address! Thank you and have a fabulous day! I'm making sure not a single person signs up for this load of bs. 
Regards,
[redacted]

Dear Sir,We acknowledge receipt of your complaint inquiry dated April 6, 2016 with reference to ourabove customer.[redacted] placed an order with Publishers National Associated Service September 14, 2015.This order was reviewed with the customer and tape-verified on September 28, 2015. Sheagreed...

to and accepted all the terms and conditions of this order and was sent a copy of theagreement and information on our products. The customer accepted the order for a five yearmagazine service, 30 payments for $26.00 which totals $780.00The customer did not make her down payment and was contacted by our office in October 2015to make payment arrangements. At that time, she made her down payment and three additionalpayments. We have not reported the customer's credit or credit history and her confidentialinformation is secure. The agreement is not subject to cancel and we consider this to be a validagreement.We trust this will suffice.Sincerely,Jonn H[redacted]ManagerPublishers National Associated Services

Dear Sir,We acknowledge receipt of your complaint inquiry on February 9, 2017 with reference to our above customer.  Per our records and the information provide, we now have three different addresses for the  customer.[redacted]
[redacted]...

[redacted]
[redacted]The customer's magazines have been returned undeliverable because of the different addresses.  The customer did not notify us of her address changes and the publisher was unable to deliver  the magazines. This was also the case for her restaurant card. It was returned to us with no forwarding address. We need to know which address the magazines and restaurant card should go to. Please have the customer contact our office to straighten the matter out. Also, the customer was called by our main office to tape re-verify her order. All of the terms and conditions were thoroughly reviewed with the customer including the order was not subject to cancellation as we prepay the publisher for the service and to freeze the rates. The customer agreed on tape to all terms and our cancellation policy. If you should have any further questions, please contact our office at the address or phonenumber below.  Sincerely, John [redacted] Manager

Re: [redacted] ID [redacted]Dear John,We acknowledge receipt of your complaint inquiry from the above customer.The customer was called by our Sales Office on February 8, 2016. She accepted an order and was sent acopy of the agreement and information on our productsIn reference to the customers...

complaint, the order was for a five year magazine service, 30 payments of$26, which totals $780.Ms. [redacted] has taken more time to write you a detailed letter, rather than cancel the order directly withus. Please be advised that we have cancelled her order and consider the matter to be resolved.If you should have any questions , please call our office at ###-###-#### or write to us at PublishersNational Associated Services,Regards,John H[redacted]Publishers National Associated ServicePublishers National Associated Services | | ###-###-####

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  The "proposal" they send does not reference any cancellation policy.  As with any business, there is always a cancellation notice attached to an agreement.  I have not signed any paperwork.  I do have the paperwork they sent if you would like an attachment.  Also, they say they send payment to the magazine companies, but they are not magazines I select.  If they can change magazines to what I want, then why can't they cancel?  How can they pay for magazines for me that I don't even want or have ordered?
Regards,
[redacted]

Dear Sir,We acknowledge receipt of your complaint inquiry dated April 25, 2016 with reference to ourabove customer.[redacted] contacted our office on April 22, 2016 with regards to the above complaint. Sherequested to cancel her order and after speaking with Mr. John H[redacted], who handles ourcomplaints. Ms. [redacted] agreed to make 24 payments at $26.00 to complete her contract. Shegave her credit card number to make the monthly payments, to be taken out on the 1st of eachmonth starting May 1, 2016.We consider this matter to be resolved with the customer's approval.If you should have any further questions, please contact our office at the address or phonenumber below.Sincerely,John H[redacted]ManagerPublishers National Associated Services

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.   Regards,  Randy [redacted]

Dear Sir,  We acknowledge receipt of your complaint inquiry dated May 12, 2016 with reference to our  above customer.  The above customer was called by our Sales Office on April 27, 2015. It was explained to the customer at the time she placed the order, that in fact it was a personal...

offer to her. She accepted  a five year order for magazines. A copy of the agreement and information on our products was mailed to her for review.  On May 3, 2015 she was called by our main office to tape re-verify the order. All terms and  conditions were thoroughly reviewed with the customer including the cost of shipping and  handling. It was explained to the customer that once he accepted the order, it was not subject to  cancellation as we prepay the publisher for the service and to freeze the rates. The customer  agreed on tape to all terms and our cancellation policy.  The customer did call the office after her tape verification and asked that we do not call her at  her place of business. At that time, we honored her request. She also requested to cancel the  order but it was explained to her again that it was not subject to cancel. The customer also agreed to send her initial payment via Pay Pal on the 12th of May. To date, we have not made any reports on the customer's credit and have not received her payment via Pay Pal as promised by the customer. The customer was informed that once her initial payment is made, it takes  approximately 12 to 16 weeks to start receiving the magazines. We consider this a valid agreement. And if necessary would also provide a tape of reverification. If you should have any further questions. please contact our office at the address or phone  number below.   Sincerely,  John [redacted]Manager

We acknowledge receipt of your complaint inquiry from our above customer.As we previously have stated with Revdex.com, we purchase our orders from a Sales Office; the customer is called by a sales office to place an order for magazines. Upon accepting the order she then speaks to a...

Manager in the Sales Office, who reviews the agreement with her. A copy of the agreement and information on all our products is sent out to her.After receiving the documents, customer is contacted by our Main office who tape-verifies her order for all terms and conditions. We verify her acceptance to our cancellation policy; in that the order is not subject to cancellation as we prepay to publishers for the service and to freeze the rates. Only after the order is thoroughly confirmed, do we accept a customer. Our customers receive phone calls if they have not sent in the downpayment and if the installment payments are past due. This customer was called for her downpayment, which she then did pay. Her account is 2 payments past due and was put into collections.All customer's magazines have been processed and will be received first week of July. To that end, the account is outstanding on our records and remains in collections.Sincerely,John H[redacted]Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  THIS COMPANY IS HARASSING ME AT WORK AFTER I REPEATEDLY ASKED THEM NOT TO CALL ME THERE. Regards,  [redacted]

We acknowledge receipt of your complaint inquiry from our above customer.[redacted] was called by a Sales Office on 02-17-2015 to purchase magazines. She placed an order with them and was sent the Agreement and information on our products. All documents and the magazines were sent to the...

address she gave as her home address: [redacted]. (This address is in fact her employer's address). The employer contacted us in this regard and we advised them that the Agreement was not with their company but that we did however have the Agreement with [redacted].Customer has complied with the order; paid her downpayment, and the May and June installment payments. She has been receiving all the magazines which she ordered.The order is not subject to cancellation as we prepaid to the publishers for the service and to freeze her rates.With reference to [redacted]'s complaint; our customer are never told the magazines are "free".Customer's account is now one payment past due.To that end the account remains outstanding on our records and she will continue to be billed.Sincerely,John H[redacted]Manager

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below. 
I informed the company in August before I moved that I was changing my address, and they changed the address in their system. I told them I would no longer live at the [redacted] address after September 9th, and they acknowledged this, do they have that on tape. The [redacted] address is my billing address, and I have never once asked to have anything sent to that address. The gift card would not have been returned, because when I signed up for the subscription I was living in the [redacted] for over a year. I think that the actions of this company are fraudulent. If they have the wrong address,then why am I getting subscription renewals for magazines I'm not receiving? These renewals should be taken up through their company, not by me, and further more the renewal notices are for the magazines I'm not receiving. Plus I haven't been sent anything to the [redacted], because my parents live there,and keep any mail that is delivered for me. If the matter is not resolved, and I'm paying for a service that I'm not receiving this is considered fraud, and there will need to be legal actions taken.   Regards,  [redacted]

We acknowledge receipt of your complaint inquiry from our above customer.This customer was called by a Sales office on 12-22-2014. She accepted an order for a 5 year service of magazines for $780. A copy of the agreement and information on our products were sent to her.After she received her package...

she was called by our Main office to tape-verify her order. She accepted all terms and conditions of the order. Our cancellation policy was explained to her i.e. the order is not subject to cancellation as we prepay to the publishers for the service and to freeze the rates. She agreed to this.The customer's 1st payment was due Feb. 2015. No payments were received. A representative from our company was working with her on her delinquent account. She was offered consideration of a settlement of $181. She agreed to this settlement, but no payment was received. Her order was placed into collections.With reference to customer's complaint about an incorrect address. She received all documents that we sent to her at the address stated on her order, (nothing was returned "undeliverable"). Also, the name she gave on her order is [redacted]. We have left several messages on customer's voice mail to call us to verify any address change. She has never returned our calls.To that end, and as a courtesy to your office, we have cancelled this order.Sincerely,[redacted]Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.  I have highlighted, by bolding, the company's response, followed by my responses.
We
acknowledge receipt of your complaint inquiry from our above customer.
[redacted] was called by a Sales Office on 02-17-2015 to purchase magazines. I was never called.   I was acting in my role as a receptionist for [redacted], [redacted]. on 02.17.2015.   I actually work in the [redacted] office.  The magazine subscription service (I did not know at the time), called the [redacted], [redacted].  [redacted] office.  If no one answers in that office after three rings, the phone automatically routes to our main line in [redacted].  I answered the phone and offered assistance.  I was unclear as to what the caller needed or wanted.   She
placed an order with them and was sent the Agreement and information on our products.
I absolutely did not intend, nor knowingly, enter into any type of contract.  All documents and the magazines were sent to the address she gave as her home
address: [redacted], [redacted].I never indicated the [redacted], [redacted] as my home address.  The caller asked for our address, and as I frequently do, in my position as receptionist, I provided our ([redacted], [redacted].) address. (This address is in fact her
employer's address). The employer contacted us in this regard and we advised
them that the Agreement was not with their company but that we did however have
the Agreement with [redacted].I never entered into an agreement.  They never called me as an individual.  They called a business number and reached me as the receptionist. 
When I received something in the mail from this caller, addressed to me at the [redacted] Office, I immediately called to inquire about what it was, and asked that it be cancelled.  The woman who answered the phone for the service said it was not possible.   Customer
has complied with the order; paid her downpayment, and the May and June
installment payments. She has been receiving all the magazines which she ordered.
The invoices that were sent to the address of my employer were routed through [redacted]'s Accounts Payable department, and paid inadvertently by the AP clerk, who did not realize what the invoices were.  I never made any payment, as I never ordered anything, nor entered into any contract.  The order
is not subject to cancellation as we prepaid to the publishers for the service
and to freeze her rates.
With
reference to [redacted]'s complaint; our customer are never told the magazines are
"free".Customer"s
account is now one payment past due.
To that
end the account remains outstanding on our records and she will continue to be
billed.
I still feel this was totally unethical.  The only reason I am even caught in this is because I was doing my job as a receptionist for [redacted].  When the CEO found out what was going on, he even sent the attached letter.I adamantly disagree with the practices of this firm, and stick to my conviction that I have not entered into any contract, nor am I or [redacted] liable for any associated expenses.  Thank you for your continue assistance.
Regards,
[redacted]

We acknowledge receipt of your complaint inquiry from our above customer.Above customer was called by a Sales Office on 8-10-2015. She placed a five-year order for magazines.Copy of the Agreement and information on our products was mailed to her at that time for her to review.On 8-17-2015 she...

was called by our Main Headquarters to tape re-verify her order. All terms and conditions were thoroughly reviewed with her. It was explained to her that once she accepted the order it was not subject to cancellation as we prepay to the publisher for the service and to freeze her rates. Customer agreed on tape to all terms and our cancellation policy. Customer stated here that she would send in her downpayment Aug. 21st and she would change her magazines.Further to customer's complaint, requesting to cancel, based on what she saw of some complaints listed on the internet. She is quoting a few customer complaints in comparison to over 350,000 satisfied clients. (This should be taken in a realistic context the ratio is very small).Our company has been in business for over 40 years. If this was a " scam" surely our company would have been closed down by the authorities long before we reached our 40th plus years.Our loss on the order would be too costly for customer to cancel. If customer is willing to pay us for our expenses incurred i.e. the purchase of the order from a Sales Office, tape re-verification costs, processing and mailing additional documents, cost of prepayment of magazines to publishers, also postage, phone calls and office clerical processing of the order; we would then cancel.Normal delivery of magazines after all paperwork is received is 8-12 weeks. This is stated on the Agreement as well. We would also provide a tape of the re-verification, if necessary.To that end, this order remains outstanding on our records. We look forward to hearing from our customer.Sincerely,John H[redacted]Manager