Puls Technologies Inc

This company is horrible literally so I’ve used them once before and had a 20$ credit on my account of course yu have to book the appt online but I didn’t have a promo code for credit I contact the company like hey I have a 20$ credit why wasn’t it applied they go because but yu should’ve emailed us then they offer to refund my 20$ via pay pal when’s I’ve paid them by my debit card I now have a plus I phone with a white screen my screen was suppose to be black space gray and a black home button my phone looks rded

This company provides a service of repairing cell phonesAlthough the business is physically located in California, I actually did business with them in Portland, OregonI requested service for my broken cell phone screenAfter quite a number of miscommunications, and some hassle, I was able to schedule an appointment with a technicianThe technician came to the house, "fixed" my phone, and I payed via an online service on the technician's deviceAfter the technician left, about ten minutes later, the phone doesn't work and will not respond at allI borrowed my friend's phone and called the company back immediatelyAfter being told that they were going to attempt to contact the technician, the company put me on hold for approximately minutes before they hung up on meI called back, spoke to yet another person who had no idea of the situation, was placed on hold again and again I was hung up onThis is when it got worseI called back, and no one answeredI called again, an

One of the puls technicians came to repair my daughter's phone a week ago instead he damaged the phone and now they will not fix the phone that they're repairman damaged and they keep giving us the runaround about not covering anything but the repair for a broken screen when they damage the phone they need to fix the phone

I hired Puls to replace my iPhone 6s cracked screenThey replaced the screen but the new screen does not work properlyI have scheduled repair but they keep cancellingI do not have anymore time to set aside waiting on them to hopefully show upI have asked for a refund of $so I may go get it fixed properly but they only want to refund me 50% They gave me a faulty priduct, wasted hours of my time and are unreliable for showing upI would just like to have my money back so I can replace my screen and have a phone that works properly

On 10-27-I put in a request to have my iPhone Black phone screen replacedWhen I showed up to my appointment the tech did not have he proper part and accused me of having placed the order for a white screen even after I showed him my email confirmation that said jet black screenHe still proceeded to say well I can put this whit one on your phone it’s the same thing just whiteI told him no I want a black screen like I orderedHe old me he would get me the part and meet me at SixHe never showed up after calling and texting him multiple time he finally text me at pm to tell me he could make it because he didn’t have time to find the part.I called the company and they said they’d send out another tech it was not until Monday evening at 8pm that I was able to get my screen fixedAfter getting it place I mentioned that the color didn’t seem right and that the screen was not responding properlyon 11-7-I had to replace the replacement screenOn 11-15-I called and

On Thanksgiving day, my son cracked my screenMy first interaction with Puls was okay, they agreed to have an agent come to my home between 8-pm to fix the phoneThe agent reached out to me and asked if he could come in the morning, which I agreed and he came to my work and fixed the next dayPuls didn't get communication from him, so they called me to inform me a tech was at my house and I explained the situation to themThe agent fixed my phone on the 24th, on December 4th, I noticed an almost fraying crack on my phonePhone has not been dropped or anythingI immediately sent an email to Puls as my phone has a lifetime guaranteeI filled out a form and provided photos and it was deemed Puls would fix my phoneA tech was supposed to come to my job on December 5th, which did not happenAfter several calls, texts and emails it was shared they couldn't find a techOkay, I am reasonable, but the same thing happened the following dayAs a practice manager, I travel and have se

They say they can be anywhere in an hour test after hours they kept delaying the service to the point where everyone needs to be aware, this is a joke and the PE firms behind Puls should be ashamed at the scam they’ve invested in

My wife and I simultaneously cracked the screens on our iphone and 8+ and due to our current income status, searched through yelp to find a cost effective way to fix our issuesI found via yelp that puls.com had a lifetime guarantee which a lot of other repair services don't offerI hired them to fix both our phones and it seemed as though the repair was satisfactorySadly the repair only lasted a couple days; more so on the 8+I then contacted puls through their "current customer" option via phone and scheduled yet another repairI had to miss a full work day to get this repair done as my place of business is very hard to get toAfter this repair was made, a couple days later the earphone ceased to functionI can only hear phone calls via the speaker phone option which in my line of business has a huge privacy issueI once again got in touch with puls and instead of solving this issue, they offered me 50% off the original repair as a refund to go to a different business to h

First, I will say that my tech was greatHe was very professional and did a great jobThe reason I will am complaining about PULS is because of the sub-standard piece of junk screens they are using and their advertising that they would "fix" my phoneMy screen was cracked, yes, but now it is desaturated and dimI would rather have the cracked screen back than this terribly performing lcdThe colors are all way offNo where was it advertised that it wouldn't be the same quality as the original and I assumed it would beBE AWARE that they are using sub-standard products and will make you want to get a new phone anyways with these junky LCDsI was led to believe that it would be good as new

My request is very simpleAll I am asking is for Puls to double check their own workI personally witness their technician having a hard time clipping the connection but trusted his work since he got the phone runningI called Apple support in my request for assistance as to why the battery was not registering that when I found out that they were unable to connect to my cellI was told that the connections were not properly doneI then requested right away for PULS technician to double check, yet the guy did not even look at the phone but rather told me that it is due to their product were not genuine partsi asked him why was I not told, I would not have them do the repair if I had knownHe then told me that it has a lifetime warranty therefore just contact them should anything go wrongA drop on soft surface will not break a screen but will jiggle the inside connection if it is not fully clamped onAll I am asking is for Puls to double check their own work yet I was t

Poor poor poor customer service poor Communication skills Poor management poor technical work just over all a disappointment when It comes to getting the parts ordered and delivered in a timely manner and the work done rightI came in two months ago payed in store to get a small simple order done on my iPhone 6plus rear cameraIt took them months that’s right two months to get my camera glass lens in so they can finally do the work order on my phoneNo one called me to tell me that the part had been delivered no call to ask me to come in to get the work order doneI had to call and email constantly to check up on the statusFinally I come into the store when I’m doing some grocery shopping I find one of the guys actually at the kiosk (for once because it seems like they are never available) he does the work on my phone this small little piece of glass that goes above the camera lens in the rear camera of the iPhone Plus he puts it on minutes later I come back my phone looks great I check it out check the camera make sure everything’s working so I leave to go pay for my groceries and when I pick up my phone to look at the time, good thing I checked the lens was gone it just fell right off all that time I wasted and I waited patiently and I emailed to check on statuses and the end result is my camera is still not fixed I’m out the money that I paid for it two months ago and when I asked for a refund I have to go and make another claim and email and call and wait probably another two months this is ridiculous very sad excuse for a BusinessI will not recommend anyone to this place they are unreliable and unprofessional and not even all that inexpensive you will waist your time with this place at least the one where I live in Peoria AZ at the kiosk #hope this saves anyone the headache of doing business with this company Absolutely disappointing

They came the same day I called and *** and his assistant seemed like they knew what they were doingThe TV was crooked (slightly) initially, and Bashoy did something to make it level I signed off, and they leftHere we are days later, and my TV is completely lopsided inches from the mantle on the left and less that inches on the right Bad workmanshipI called PULS because they have a "lifetime guarantee" NOPE Because I signed off after the initial installation, they wont fix it So it begs the question, WHAT'S THE POINT OF A LIFETIME GUARANTEE? Clearly it's not on their workmanshipI'm leaving my TV this way so that everyone who sees it, I can tell them, "This is PULS workmanship You've been warned."
So have you

I had my phone fixed on October 26, At first I was satisfied with the service, but the next day I discovered that the speaker at the top of my phone (the one that I use to hear a phone call) did not workI had to go to Apple to get my phone fixed this weekendThey informed me that the nonworking speaker was caused by a faulty repair of my screenI had no interest in requesting that a Puls technician come back out to repair my damaged phone again for two reasons: The technician did not repair my speaker in the first place, so I did not want him going back into my phone and possibly breaking something elseThe technician was over an hour late for the original appointment that we had scheduled and was not reliable because the technician texted me promising that he was only minutes away and then showed up over an hour laterI did not have the time in my schedule to deal with this unreliability and unpredictabilityI paid Puls to solve a problem for me, and Puls did not

I used Puls service in Philadelphia, PA to replace the battery in my iPhone on 12/17/During this battery replacement, the technician cut a critical wire for my screenThis technician then went on to replace my screenThe issue is that Puls does not use the same Apple iPhone screen, the colors are different from the original Apple iPhone screenI pointed this out that 1) I did not want a screen replacement but since their technician damaged my phone, I had to get their screen replacement from a 3rd party screen & 2)The 3rd party screen has colors that are 'off' and different from the original screen than I hadThey sent another technician on 01/07/to replace the 3rd party screen with another 3rd party screenThe colors are still off and it was even noted by the technician during that visit that the colors are not rightThe issues i'm having are that the screen replacement voids my warranty with T-mobile, so it renders my phone unable to be traded inThis was

We had our televisions mounted by pulsThe tech came out and didn’t have the proper equipment,causing me to go to the hardware store to buy itThen he didn’t install the HDMI cord correctly and left it stuck inside the wallHe also did not set up the soundbar correctly as that does not work at all

I hired this company to fix a broken screen on an iPhone *** plus the first technician they send out fix the screen but in the process broke the proximity sensor on my phone which made my phone go completely haywireThey send a technician out the same day and he did not fix my screen correctly my phone started to vibrate and shake a very loudly and he did not have the part to fix my proximity sensor they knew that my family and I were leaving for camping for five days And would not be back until today they called me four times on July to tell me that my appointment has been moved from the AM slot then they called me back and said we can have somebody there at no one showed up and they called me back again and said someone would be there between and one and then they called me again to say that somebody would be here at oneThe way that they Conduct business is 100% unprofessional and their technicians suffer because of it their technicians are I-contractors

I shattered my cell phone screen, and hired Puls to replace itA technician came and performed the workI noticed that the home button on my phone felt loose and that the screen was reacting strangely - sometimes very sensitive, sometimes not sensitive at allAbout ten days later, I decided the problem was severe enough to have them come back outThe tech they sent was very abrasive, and told me that he thought I was making a lot of fuss over nothing - that the phone was acting normallyWhen he finally deigned to replace the screen, he saw that the original tech had left a screw out of the home button, used glue to attach two pieces of the phone, covered an important sensor with tape, and stripped sockets of the threading needed for screws to be held in place - essentially, he had irreparably damaged my phoneHowever, the second tech felt he could fix it and performed a repairAbout three weeks after that, the left side of my phone screen popped out of the phone

I had my iPhone screen replaced by the companyAfter the repair my home button did not function as it did before and the left side of the button pushes into the phone more than the right sideAlso, the home button became extra sensitive to dropping the screen to half screenI contacted them through email and had more than email conversations back and forthThey only offered to refund my repair I had paid $forThey are not willing to fix the problem with my home button now and also said it could be my fault as well after the repair which was done less than a week agoThe price for me to get this fixed if I were to take it to a local Apple store would cost a large amount as well as trouble me with driving to a store and spending unnecessary timeThey would not even accept my request of providing the full refund and send another technician to try to resolve the issue with my home buttonThey also said as quoted "we do not repair or perform any minor modifications on the Hom

I scheduled for service times and attempted to reach out to the number provided on the website for customer care There is always an issue with the service and timing and no one is ever available on the phone it just rings

I used Puls originally on May 13th for a broken phone screenThe tech *** came to my home and replace my screen within a hour, hour and a half of me making the callWhen the tech finishes the service he demonstrated how the phone is in working condition, he has you make a call, try to type on your screen and so forthHe also shows the camera and how it works as wellHe turned on the front facing camera, then flipped it to the back facing camera*** the tech only shows that the camera works at no point did I take a pictureMy original problem was only with my front screen there is zero damage to the back of the phone what so everThere is no damage to my back cameraLater in the week when I tried to take a picture with my back facing camera, I notice that the camera doesn’t focus I literally have to tap my screen repeatedly to make the camera focusPrior to the repair the tech examined my phone for any other damage and there was zeroThis has only been happening since I