Pura Vida Bracelets

Hi [redacted] ,We assure you that the outsourced company we use is honorable and we unfortunately are unable to edit their algorithmWe went ahead and refunded your $for the inconvenienceThank you!

To whom it may concern, We have received your e-mail and have contacted the customer and have issued her a refund for the items she did not receivePlease let me know if you have any questions! -- [redacted] Office Coordinator Pura Vida Bracelets Direct Line: 858- [redacted] E-mail: [redacted] @puravidabracelets.com www.puravidabracelets.com

We are so sorry for the delayI went ahead and canceled your subscription and you should have not been charged for JanuaryThank you!

Hi ***, We sincerely apologize about thisWe have refunded you for you order in fullIt will take about to business days to go back to your method of paymentIf you would like to repurchase any items, please use the code SORRYfor 50% offAgain we apologize for the inconvenience! Thank you,Pura Vida Team

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Hi [redacted] , We apologize that this happened! We have refunded you $for the code on your orderIt will take about to business days to go back to your method of paymentThank you,Pura Vida Team

Hi [redacted] , We sincerely apologize about thisWe have refunded you $for the missing braceletsIt will take to business days for it go back to your method of paymentPlease feel free to use SORRYfor 50% off to repurchase any items if you likeThank you,PV Team

We're sorry for the delay! Our automatic shipping notification experienced a glitch that was not sending out the tracking in a timely matterAlong with this due to the amount of orders processing time was slightly delayedOur tech team has since fixed this issue and the warehouse is back to normal
shipping times. Our CS team was working though 2000+ e-mails which is why there was a slight delayWe are 100% aware of the delay in processing, shipping, & customer response timeWe are actively working on a solution.Typically we would be able to send out drawstring bags or hangtagsHowever due to the immense amount of holiday sales and support from our customers, we are out of stock and are unable to send them out at this timeWe are very sorry about this! Furthermore our website has an algorithm that filters reviews similar to Yelp and ***Because this is an algorithm through an outsourced review company, we are unable to edit the algorithm and some reviews many not be posed. Thank you!

Hey ***, I just want to personally apologize for your experience you have had while trying to resolve your issue of not receiving the bracelets you orderedI have gone ahead and issued you a full refund for your order and you should see this credit back to your credit card within the next
hoursA refund confirmation will also be sent to your emailWe also have taken the necessary steps to ensure this type of service will never happen againWe have now hired more customer service reps to better serve our customersWe pride ourselves on our customer service and feel as though we have let you down.I can assure you this will never happen againPlease let me know if you do have ANY other issues and I will be more than happy to help!We appreciate you shopping with us, Pura Vida :)*** ***CFO/Founder

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint
resolved
Dear ***,This complaint is now resolvedCompany have issued a refund, and also sent the original order free of charge.Many thanks from your assistance with this Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
There was no resolution proposedI do not believe that your "outside company" just happens to filter out any negative reviews, I believe you have done so intentionally.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To whom it may concern,We have received your e-mail and have contacted the customer and have issued her a refund for the items she did not receivePlease let me know if you have any questions!-- *** *** Office CoordinatorPura Vida BraceletsDirect
Line: 858-***E-mail: ***@puravidabracelets.comwww.puravidabracelets.com

RevDex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

Hi ***, We sincerely apologize about any problems that may have occurredIf your issue still has not been resolved, please email us at [email protected] you, Pura Vida BraceletsSent on: 1/17/1:20:PMSent by:

Hi [redacted], We apologize that this happened! We have refunded you $30.30 for the code on your order. It will take about 2 to 3 business days to go back to your method of payment. Thank you,Pura Vida Team

We are so sorry for the delay. I went ahead and canceled your subscription and you should have not been charged for January. Thank you!

To whom it may concern,
We have received your e-mail and have contacted the...

customer and have issued her a refund for the items she did not receive. Please let me know if you have any questions!
-- 
[redacted] Office Coordinator
Pura Vida Bracelets
Direct Line: 858-[redacted]
E-mail: [redacted]@puravidabracelets.com
www.puravidabracelets.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]