Pure Fast Garcinia

Revdex.com
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear. Please see attachment explaining reason of rejection from business0
Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Mango Cleason a 14 day trial basis back on 08/09/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 08/23/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/23/2017 ,$89.92 for the Garcinia and $79.95 for the Mango Cleanse however the charges were declined leaving the customer with an outstanding balance. Customer contacted our Customer Service on 08/24/2017 and requested for the subscription to be cancelled, which the account was closed due to the declined charges. Our customer service offered the customer discounts on the declined charges,which the customer declined. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be terminating the customer’s outstanding balance for any misunderstanding when placing the order.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers...

commit to our 14 day free trial, our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes.According to our records,customer ordered our Garcinia and Cleanse supplements on a 14 day trial basis back on 06/18/2017  and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 07/02/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 07/02/2017 $89.92 for the Garcinia and $79.95 for the Cleanse.Customer contacted our Customer Service on 07/09/2017 and requested for the subscription to be cancelled, which we did.On 07/10/2017 our Customer Service also provided the customer refunds, $89.92 for the Garcinia and $79.95 for the Cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID:[redacted] dated 07/20/2017.      $79.95 Trans ID:[redacted] dated 07/20/2017.Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

As mentioned in the previous response,Case Number:[redacted] has been resolved.If the customer has yet to receive the mentioned refunds they must contact their financial institution. Customer may provide their financial institutions with the transaction id.Here are the refund confirmations:$89.92 Trans ID: [redacted] dated 08/03/2017      $79.95 Trans ID: [redacted]:dated 08/03/2017Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.However, I still dispute the claim made by this business that "our customers have to affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes."  I was never made aware of the terms and conditions during the ordering process, was never guided to review or check any box in reference to them, and never received an email with a receipt of my order or information about how to cancel my order prior to the end of the trial period.  I had no way of contacting this company in order to cancel the order as there is no contact information posted on their website. I still view their practices as misleading and unethical.
I appreciate your assistance in resolving this matter.Regards,
[redacted]

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records, the customer ordered our garcinia and mango cleanse products on a 14 day trial basis back on 08/08/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 08/22/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/22/2017 $89.92 for the garcinia and $79.95 for the mango cleanse.The customer contacted our Customer Service on 08/22/2017 and requested for the subscription to be cancelled, which we did. However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing a full refund for the charge on 08/22/2017 $89.92 for the garcinia and $79.95 for the mango cleanse for any misunderstanding when placing the order. Here are the refund confirmations:$89.92 Trans ID:[redacted] dated  08/24/2017      $79.95 Trans ID:[redacted] dated 08/24/2017Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted]Thank you for mediating this consumer complaint from our customer, Case Number: [redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our auto ship program by marking the T&C check-boxes. According to our records, customer ordered our Garcinia and Mango Cleanse on a 14 day trial basis back on 08/11/2017 and paid the shipping and handling fees of $[redacted] and $[redacted].The trial expired on 08/25/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/25/2017 $[redacted] for the Garcinia and $[redacted] for the Mango Cleanse.Customer had contacted our Customer Service on 09/11/2017 and requested for the subscription to be cancelled. We immediately granted the request and cancelled the account.The customer also requested a refund our customer service offered the customer a courtesy refund $[redacted] for the Garcinia and $[redacted] for the Mango Cleanse,which the customer accepted.However we feel our customers concerns and do apologize for the inconvenience, thus we will be providing the remaining refunds $[redacted] for the Garcinia and $[redacted] for the Mango Cleanse.Please allow 2-3 weeks for refunds.Please relay this information to our customer and feel free to let us know should you have further questions.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. 
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
 Once again thank you for a speedy response to my request as I understand it that the company will not be pursuing to take me to collection and will terminate any billing to my credit card.  Regards,
[redacted]

To [redacted]:Thank you for mediating this consumer complaint from our customer, Case Number: [redacted] Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our product the PureFast Garcinia and the Affinity Mango Cleanse on a 14 day trial basis back on 04/15/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 04/29/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 04/29/2017 $89.92.Customer contacted our Customer Service on 04/29/2017 and requested for the subscription to be cancelled, which we did. The customer’s account was then flagged as a chargeback for the disputed charge. However, we will be issuing a refund for the charge made on 04/29/2017 in the amount of $89.92. Here are the refund confirmation:$89.92 Trans ID:[redacted] dated  05/24/2017.      Refund should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

To [redacted] :Thank you for mediating this consumer complaint from our customer, Case Number:[redacted].Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our Garcinia and Mango Cleanse supplements on a 14 day trial basis back on 05/29/2017 and paid the shipping and handling fees of $4.99 and $4.95.The trial expired on 06/12/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 06/12/2017 $89.92 for the Garcinia and $19.99 for the Mango Cleanse. Customer contacted our Customer Service on 06/12/2017 and requested for the subscription to be cancelled,which we did.The customer also requested a refund.Our Customer Service offered the customer a courtesy refund of $67.44,which the customer accepted.However we feel for our customer’s concerns and do apologize for the inconvenience, thus we will be providing the remaining refund of $22.48 for the Garcinia charged on 06/12/2017 as well as a refund of $19.99 for the Mango Cleanse charged on 06/12/2017 for any misunderstanding when placing the order.Here are the refund confirmations: $19.99 Trans ID:[redacted] dated 06/20/2017.      $22.48 Trans ID:[redacted] dated 06/20/2017. Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.

Dear [redacted],Thank you for mediating this consumer complaint from our customer, Case Number:[redacted]. Our company strives to make sure that our customers are 100% satisfied, so we take consumer complaints very seriously. Before customers commit to our 14 day free trial, our customers have to...

affirm and acknowledge the terms & conditions for our autoship program by marking the T&C check-boxes. According to our records,customer ordered our garcinia and mango cleanse on a 14 day trial basis back on 07/20/2017 and paid the shipping and handling fees of $4.99 and $4.95. The trial expired on 08/03/2017 and due to the fact that our customer did not contact us to cancel their trial they were subsequently charged for the original shipments on 08/03/2017 $89.92 for the garcinia and $79.95 for the mango cleanse. Customer contacted our Customer Service on 08/03/2017 and requested for the subscription to be cancelled, which we did.  At that time we also provided a full refund for the charge on 08/03/2017 $89.92 for the garcinia and $79.95 for the mango cleanse for any misunderstanding when placing the order.Here are the refund confirmations:$89.92 Trans ID: [redacted] dated 08/03/2017      $79.95 Trans ID: [redacted]:dated 08/03/2017Refunds should reflect on customer’s account within 3 to 7 business days.Please relay this information to our customer and feel free to let us know should you have further questions.