Pure Solar Now

This was for the duct sealing, Ice box additive and the smart thermostatsThe 1st crew arrived minutes early, [redacted] came in and inspected the house them started setting up the equipment and sealing the ducts, with AC's he set up to run at the same time, then did the separate oneBoth improved in efficiencyThen he did the AC's and I turned them on, now we feel a lot more air flowing into the rooms This was a nice surprise Another person was coming to do the thermostats He arrived when they said he would and connected all and did the setup All in all the day went very good and I'm really happy with the quality of both crews work If you're going solar, look around and see what they offer and then call Home-Tec International and see the difference You'll be glad you did**

Mr [redacted] First we would like to thank you for being a customerOften times when customers get their “New” solar system they tend to not pay as much attention managing their energy usage as they used toIt is more common than you thinkWhen doing any type of energy reduction to your home whether it is sealing your ducts, updating windows or your A/C unit, it is very important to have a system that can actually measure your energy usage/savingsThat is the beauty of a solar systemWe can actually measure what you are using/saving That is why window and A/C companies cannot give you anything in writing as far as what your savings would be There is no way to measureWe give you the Department of Energy numbers, because we have a way to measure We have done an energy usage analysis per our company guidelines and standardsThis is an amazing tool that we can actually show you what your usage was a year before you added solar and what the usage/savings was the year after adding solarThe findings show your energy usage before adding the system was kWh and after installation your energy usage went up to kWhThis additional usage is an increase in over $per your findings on your billIf you had not had the additional usage your bill likely would have been close to $less per monthIn addition when doing our usage analysis we do not take into consideration any utility company rate hikes or raises in the taxes and fees the government makes on a yearly basisSo as you can see the system is workingThis report has been sent to already we would be happy to send it to you again With that being said someone not getting back to you in a timely manner is not our company policyWe are so very sorry for thatAfter 20+ years working in home improvement in the Phoenix market and thousands of happy customers it should show you that we strive to do our best to make sure all questions or concerns are handled in a timely mannerIt is important to us that you are happy and understand how your system works If you have any additional questions please feel free to call us and we will be happy to assist you

I found Son-Rise online and they seemed capable in shower installation services which I needed They committed to meeting me at my house for a quote from 4:00pm to 6:00pm on March I left work early to make it down to my rental property to accommodate the on-site visit At 4:30pm, I received a call from the contractor saying that he would not be making it and that he was too busy with other jobs When I called the switchboard to inquire, they barely acknowledged that there was a problem There are plenty of plumbing companies around in Calgary - with customer service like this, save yourself the hassle and go with somebody else I would not recommend this company to anyone

I recently had them come out to my home and install Solar and besides a few minor problems the installation it went very smoothlyAll of the installers were very nice, said "yes ma'am" when addressing me, were dressed appropriately, and knew what they were doingMy installation consisted of different crews all in charge of a different part off my installationFrom the looks of it, each was knowledgeable in a different area of my home, but all of them knew what was being done to my home My only complaints were that one of the crews accidentally spilled a soda can in my laundry roomIt was my fault for leaving it there, but I was not notified when it happenedI called and informed them of what had happenedThe lady apologized and said that she would contact the crews and send them out to clean it upI had already cleaned it up by this point, so it was not necessaryTo my surprise all crews called me and all offered to come back to my house and clean it Overall I am very satisfied with them and would recommend them to anyone

I had Home Tec come to my home and talk to me about Solar After a presentation they recommended that I seal my home’s duct work overhaul my AC and change my water heaterMy salesman was very nice and answered my questionsThe crews did a great job cleaning up after themselves and explaining everything to meOne of the crews was running behind schedule and they called me to let me know which I appreciated I like that they called me to make sure that the crews did a good job and I was happy with everythingMy home is cleaner my AC blows way colder than before and my electric bill is lowerI have recommended the company to my friends and neighbors

It is always our goal to provide the best customer experience possible and we regret any inconvenience the customer has experiencedIt is my pleasure to inform you that the customer has been contacted and she has scheduled a service call on 3/28/ If you have any questions please fell free to contact us Thank you for your assistance in bringing this matter to a successful resolution

It is always the goal of the company to provide the best customer experience possible; furthermore, it is our company policy to do everything in our power to meet that goalThe company takes great pride in serving our customers and pointing out misrepresentations made by customers is not typically a company practice In this instance the company finds it’s self in the tenuous situation of having to point out all of the misrepresentation made by the customer and their ongoing campaign of providing untrue information Please see the attached call log with over calls between the customer and the companyThe statement that the customer has not been contacted is simply untrueThe customer has spoken to the installer on different occasions regarding their system performanceFurthermore, the customer has spoken to the office on different occasions regarding her bills and system productionFor the customer to make the claim that their calls have gone unanswered in a gross misrepresentation of the truth Secondly, the customer claims that they never received their energy analysisAgain this is a complete untruthThe results were sent to the customer via ***On February 18th there was a conversation with Mrs [redacted] explaining the results of her analysis; for the customer to claim that they never received the analysis is misrepresentation of the truth Lastly, according to the customer they have installed a high efficiency AC system and replaced their windows in an effort to reduce their energy usageWe encourage any home improvement to reduce energy usage and the addition of the products only exemplifies our point that the customer has substantially increased energy usageThe PV system production can be measuredThe system production is monitored online and the production has consistently been exactly if not higher than the customer was shown prior to their purchaseThe energy saving products installed in the home both by our company and others have studies facts and figures backed by the Department of Energy as to their impact on energy usage If the customer is not seeing the reduction in their bill they would like to see the answer is simpleGo back to using less energy or continue on the same energy usage patterns and continue to pay higher bills In closing, the company regrets that the customer is not happy with their current electric billUnfortunately, the responsibility for energy usage lies solely with the customer and is completely out of the company’s controlThe company disclosed how much energy the customer’s solar system would produce and the system is meeting or exceeding those valuesWe will continue to try to explain the impact of increased energy consumption to the customer even though she has been unkind and used derogatory names such as “pee on” or “dumb” when speaking to our staff that is only trying to help We have attached a summary of the calls made to Mrs [redacted] as well as the summary of the analysis of the electric bills As you can see from the table below, the [redacted] ’s electric bill (not usage) has significantly decreased By simply comparing their electric bill, beginning months prior to their solar water heater installation, to those same months the following year, you can see that our products have significantly decrease their electric costs Months Prior to Solar Install Same Months Later $ $ $ $ $ $ $ $ $ $ $ $ $ $ Average -72.41% Total Decrease Based on simple calculations, each kW of solar typically produces about $of electric per month Their system is a 5.23kW system, so 5.23kW x $= $ Looking at their highest bill of $286.46, the same month the following year was $ If you subtract $from $286.46, you get $that we saved them for that month Subtract the solar electric $from $you get $that the reduction items saved them These results do not include their savings realized on their gas bill (which they declined to send to us), or the fact that they most likely increase their electric usage In addition, the customer has subsequently installed a high efficiency air conditioning unit, along with energy efficient windows We’re willing to wager that their bills this summer will be a lot lower [redacted] Call Log Date Incoming/Outgoing Duration Topic 4/1/ Incoming Voice mail Call about system 4/1/ Outgoing 3:30: Call back about system 6/17/ Incoming Voice mail Call about leasing co and production called back net day and look at production looks okGave number to leasing co 6/17/ Outgoing 4:31: Called checked production, meeting expectations 10/21/ incoming Voice mail Call about solar hot water and gave message to office 12/10/ Outgoing 9:12: Maintenance Call, Discussed sending in bills to look at as a courtesy 12/10/ Incoming Voice mail Call about leasing and production check on production and compared to PV watts and looks ok call back that to explain 12/18/ Incoming/ VM Voicemail [redacted] asking if I received bills, stating they would be out of town from the 22nd to the 28th 12/18/ Outgoing 1:48: Confirming I received bills, but missing a few 12/20/ Incoming/ VM Voicemail [redacted] stating her TEP bill was $Requesting a return call when they get back at the first of the year 12/23/ Outgoing 20:54: Discussed resultsUpset that her bill AND lease payment added up to more than her billI told her Daniel and I would re-look at it, but unfortunately we cannot do anything about her lease payment 1/7/ Incoming/ VM Voicemail [redacted] requesting a call back 1/7/ Outgoing 0:54: Left message, returning call 1/8/ Outgoing 3:30: [redacted] requested a meeting in Oro Valley 1/21/ Outgoing 10:32: We discussed her bills and how much lower they were than the previous year, stated again I do not control the lease payment and that a meeting in Oro Valley could not happen 2/11/ Outgoing 0:30: Left Message 2/18/ Outgoing 7:00: Discussed results 3/3/ Incoming/ VM Voicemail [redacted] stating she filed a complaint with the Revdex.com 3/3/ Outgoing 0:51: Phone just rang, no voicemail left We hope this satisfactorily responds to the questions surrounding this fileIf you have any other questions please feel free to contact us Respectfully,

This company charges a rate of [redacted] to come to your home to do any repair Even if you proceed with the work, they won't deduct this cost off of the final bill They refuse to give you any idea or ball park a repair I tried to get a ball park for a sewer back up valve and they won't give me any idea They want to charge the [redacted] to come out, won't let you speak to anyone at all to at least tell you if it's around [redacted] or [redacted] I understand paying the [redacted] if you don't proceed with the repair but to simply make you pay regardless even if the job is [redacted] seems to be gouging the consumer Very poor customer service

We have received your notice regarding complaint number # [redacted] . It is always our common goal to provide the best customer experience and we will continue to strive to meetthat goal. We have read the complaint byMrs. [redacted] and we regret the fact thatMs.... [redacted] never called us to see if there was anything we could do to help. Wewould have been happy to remind her how to capture all of the availableincentives she was shown. It is clear by the complaint that MS [redacted] has only received asmall portion of her available incentives and we want to help her get all of them.Our plan to resolve MS [redacted] ’s concerns will be the following: We will call MS [redacted] to walk her through the tax credit portionof her incentives. During that conversation we will provide her all of theappropriate tax forms so she can receive her [redacted] and [redacted] tax credits withtotal close to $9000. We thank you for your assistance in this matter. If you haveany questions please feel free to contact us.

I am investigating Solar and had a conversation with Pure Solar Now on Feb 11th whose parent company is Home Tec International
I had made a verbal agreement with the salesperson on the phone, and was told their finance guy would call me shortly to run the numbers In the meantime I did some additional research on the company and found that they had lost their Revdex.com accreditation and had some very bad online reviewsSo, when the finance guy called I told him I had changed my mind and was no longer interested for the above reasons, his response was ok and then he hung up
I was pursuing other options and have had in-home assessments, etc which are still on goingThen today, Feb 19, I received two letters from *** *** *** congratulating me on my loan and financing my project with Home Tec
I immediately called *** *** to close the open acounts - there were two!!! and made sure that nothing had been charged to them - it had not They are filing a complaint against the company on my behalf
How it is possible for Home Tec to sign me up for loans without permission and certainly without a signature is beyond my comprehension I would never have taken the loan in any case as the interest rate, I found out today, was 19.99%
Do not deal with these people under any circumstances

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***
To Whom it May Concern:
This entire process is turning into "name calling". This was not our intent. All we asked for is a representative of authority to come to our home and discuss our concerns about the solar total cost (TEP + Lease). According to our records we were not shown or did we discussed the various options. Our salesman (who is no longer with the company) told us two statements 1.)that his company was a A+ rated with Revdex.com and then we found out that they are not. We would like the company to address this item. 2.) that our TEP bill + our lease amount would be less than what we paid before solar
1. I am hoping that this company has voice tape on their phones. I am not the type of person that would call someone "pee on" or "dumb". If I did it was in complete frustration. I owe that person an apology
2. All my calls to the company were started by myself. The only person I ever talk to was *** *** (receptionist/secretary). When I asked to talk with her boss or receive his phone number, I was told she could not give out the phone number and I was never called by him
3. I am positive that I never received nor did I ever speak with any one about the energy analysis. Please, if it was sent *** in February I never received it. If it did not come from Home Tec International, (not one of the other names I know the company by) than it probably got tossed.
4. We were never asked to send anything about our gas bill. I would have if they had even asked for it.
I don't know if this is significant but our contract says we have 5.28km and the last correspondence from the company says we have 5.23km
We are not the type of people that want some thing for nothing. Why would sign up for any solar program that was going to cost us $more each year. If your company strives on satisfied customers why won't you send a representative of authority to meet with us. We would like to know some of the satisfied customers so that we could talk them. We want to be on that list and tell our friends we worked with an ethical company
Once again all we ever wanted is to have a representative of authority come to our home to discuss our concerns about the higher cost that we are paying. We do feel that the solar panels have cut down on our TEP bill. What we don't agree with is the Lease. We have a year commitment. We also hope that if we ever have warranty problems with the solar panel or the solar hot water (which we did have problems with in the first month) that we would have a response from the company
Sincerely,
*** * *** ***
***:
Just FYI. My husband and I received a call from Chris Stein Home Tec International today 3/27/14. We are going to have a one hour computer/phone appointment and try to resolve our concerns. This is all we were asking for. Hopefully this goes well
Thank you,
*** ***

It is always the goal of the company to provide the best customer experience possible; furthermore, it is our company policy to do everything in our power to meet that goal. The company takes great pride in serving our customers and pointing out misrepresentations made by customers is not typically a company practice.  In this instance the company finds it’s self in the tenuous situation of having to point out all of the misrepresentation made by the customer and their ongoing campaign of providing untrue information.
Please see the attached call log with over 20 calls between the customer and the company. The statement that the customer has not been contacted is simply untrue. The customer has spoken to the installer on 7 different occasions regarding their system performance. Furthermore, the customer has spoken to the office on 9 different occasions regarding her bills and system production. For the customer to make the false claim that their calls have gone unanswered in a gross misrepresentation of the truth.
Secondly, the customer claims that they never received their energy analysis. Again this is a complete untruth. The results were sent to the customer via [redacted]. On February 18th there was a conversation with Mrs. [redacted] explaining the results of her analysis; for the customer to claim that they never received the analysis is misrepresentation of the truth.
Lastly, according to the customer they have installed a high efficiency AC system and replaced their windows in an effort to reduce their energy usage. We encourage any home improvement to reduce energy usage and the addition of the products only exemplifies our point that the customer has substantially increased energy usage. The PV system production can be measured. The system production is monitored online and the production has consistently been exactly if not higher than the customer was shown prior to their purchase. The energy saving products installed in the home both by our company and others have studies facts and figures backed by the Department of Energy as to their impact on energy usage.  If the customer is not seeing the reduction in their bill they would like to see the answer is simple. Go back to using less energy or continue on the same energy usage patterns and continue to pay higher bills.
In closing, the company regrets that the customer is not happy with their current electric bill. Unfortunately, the responsibility for energy usage lies solely with the customer and is completely out of the company’s control. The company disclosed how much energy the customer’s solar system would produce and the system is meeting or exceeding those values. We will continue to try to explain the impact of increased energy consumption to the customer even though she has been unkind and used derogatory names such as “pee on”  or “dumb” when speaking to our staff that is only trying to help.
We have attached a summary of the calls made to Mrs. [redacted] as well as the summary of the analysis of the electric bills.
 
 
 
As you can see from the table below, the [redacted]’s electric bill (not usage) has significantly decreased.  By simply comparing their electric bill, beginning 6 months prior to their solar water heater installation, to those same 6 months the following year, you can see that our products have significantly decrease their electric costs.
 
6 Months Prior to Solar Install


Same 6 Months Later


 


$67.25


$26.44


 


$78.24


$10.94


 


$77.61


$8.90


 


$127.93


$20.55


 


$207.49


$64.25


 


$268.46


$97.10


 


$137.83


$38.03


Average


 


-72.41%


Total Decrease


 
Based on simple calculations, each kW of solar typically produces about $22 of electric per month.  Their system is a 5.23kW system, so 5.23kW x $22 = $115.06.  Looking at their highest bill of $286.46, the same month the following year was $97.10.  If you subtract $97.10 from $286.46, you get $171.36 that we saved them for that month.  Subtract the solar electric $115.06 from $171.36 you get $56.30 that the reduction items saved them. 
These results do not include their savings realized on their gas bill (which they declined to send to us), or the fact that they most likely increase their electric usage.  In addition, the customer has subsequently installed a high efficiency air conditioning unit, along with energy efficient windows.  We’re willing to wager that their bills this summer will be a lot lower. 
 
[redacted] Call Log
Date


Incoming/Outgoing


Duration


Topic


4/1/2013


Incoming


Voice mail


Call about system


4/1/2013


Outgoing


3:30:00


Call back about system


6/17/2013


Incoming


Voice mail


Call about leasing co and production called back net day and look at production looks ok. Gave number to leasing co.


6/17/2013


Outgoing


4:31:00


Called checked production, meeting expectations


10/21/2013


incoming


Voice mail


Call about solar hot water and gave message to office.


12/10/2013


Outgoing


9:12:00


Maintenance Call, Discussed sending in bills to look at as a courtesy


12/10/2013


Incoming


Voice mail


Call about leasing and production check on production and compared to PV watts and looks ok call back that to explain.


12/18/2013


Incoming/ VM


Voicemail


[redacted] asking if I received bills, stating they would be out of town from the 22nd to the 28th


12/18/2013


Outgoing


1:48:00


Confirming I received bills, but missing a few


12/20/2013


Incoming/ VM


Voicemail


[redacted] stating her TEP bill was $70. Requesting a return call when they get back at the first of the year.


12/23/2013


Outgoing


20:54:00


Discussed results. Upset that her bill AND lease payment added up to more than her bill. I told her Daniel and I would re-look at it, but unfortunately we cannot do anything about her lease payment.


1/7/2014


Incoming/ VM


Voicemail


[redacted] requesting a call back


1/7/2014


Outgoing


0:54:00


Left message, returning call


1/8/2014


Outgoing


3:30:00


[redacted] requested a meeting in Oro Valley


1/21/2014


Outgoing


10:32:00


We discussed her bills and how much lower they were than the previous year, stated again I do not control the lease payment and that a meeting in Oro Valley could not happen.


2/11/2014


Outgoing


0:30:00


Left Message


2/18/2014


Outgoing


7:00:00


Discussed results


3/3/2014


Incoming/ VM


Voicemail


[redacted] stating she filed a complaint with the Revdex.com


3/3/2014


Outgoing


0:51:00


Phone just rang, no voicemail left


 
We hope this satisfactorily responds to the questions surrounding this file. If you have any other questions please feel free to contact us.
 
Respectfully,

Mr. [redacted]
First we would like to thank you for being a customer. Often
times when customers get their “New” solar system they tend to not pay as much
attention managing their energy usage as they used to. It is more common than
you think. When doing...

any type of energy reduction to your home whether it is
sealing your ducts, updating windows or your A/C unit, it is very important to have
a system that can actually measure your energy usage/savings. That is the
beauty of a solar system. We can actually measure what you are using/saving.  That is why window and A/C companies cannot
give you anything in writing as far as what your savings would be.  There is no way to measure. We give you the
Department of Energy numbers, because we have a way to measure.
We have done an energy usage analysis per our company
guidelines and standards. This is an amazing tool that we can actually show you
what your usage was a year before you added solar and what the usage/savings
was the year after adding solar. The findings show your energy usage before
adding the system was 7165 kWh and after installation your energy usage went up
to 8730 kWh. This additional usage is an increase in over $600 per your findings
on your bill. If you had not had the additional usage your bill likely would
have been close to $70 less per month. In addition when doing our usage
analysis we do not take into consideration any utility company rate hikes or
raises in the taxes and fees the government makes on a yearly basis. So as you
can see the system is working. This report has been sent to already we would be
happy to send it to you again.
With that being said someone not getting back to you in a
timely manner is not our company policy. We are so very sorry for that. After
20+ years working in home improvement in the Phoenix market and thousands of
happy customers it should show you that we strive to do our best to make sure
all questions or concerns are handled in a timely manner. It is important to us
that you are happy and understand how your system works.
If you have any additional questions please feel free to
call us and we will be happy to assist you.

This company charges a rate of [redacted] to come to your home to do any repair. Even if you proceed with the work, they won't deduct this cost off of the final bill. They refuse to give you any idea or ball park a repair. I tried to get a ball park for a sewer back up valve and they won't give me any idea. They want to charge the [redacted] to come out, won't let you speak to anyone at all to at least tell you if it's around [redacted] or [redacted] I understand paying the [redacted] if you don't proceed with the repair but to simply make you pay regardless even if the job is [redacted] seems to be gouging the consumer. Very poor customer service.

We have received your notice regarding complaint number #[redacted].  It is always our common goal to provide the best customer experience and we will continue to strive to meetthat goal.  We have read the complaint byMrs.  [redacted] and we regret the fact thatMs....

[redacted] never called us to see if there was anything we could do to help. Wewould have been happy to remind her how to capture all of the availableincentives she was shown. It is clear by the complaint that MS [redacted] has only received asmall portion of her available incentives and we want to help her get all of them.Our plan to resolve MS [redacted]’s concerns will be the following: We will call MS [redacted] to walk her through the tax credit portionof her incentives. During that conversation we will provide her all of theappropriate tax forms so she can receive her [redacted] and [redacted] tax credits withtotal close to $9000.  We thank you for your assistance in this matter. If you haveany questions please feel free to contact us.

It is always our goal to provide the best customer experience possible and we regret any inconvenience the customer has experienced. It is my pleasure to inform you that the customer has been contacted and she has scheduled a service call on 3/28/14.  If you have any questions please fell...

free to contact us.  Thank you for your assistance in bringing this matter to a successful resolution.

I found Son-Rise online and they seemed capable in shower installation services which I needed. They committed to meeting me at my house for a quote from 4:00pm to 6:00pm on March 10. I left work early to make it down to my rental property to accommodate the on-site visit. At 4:30pm, I received a call from the contractor saying that he would not be making it and that he was too busy with other jobs. When I called the switchboard to inquire, they barely acknowledged that there was a problem. There are plenty of plumbing companies around in Calgary - with customer service like this, save yourself the hassle and go with somebody else. I would not recommend this company to anyone.

I recently had them come out to my home and install Solar and besides a few minor problems the installation it went very smoothly. All of the installers were very nice, said "yes ma'am" when addressing me, were dressed appropriately, and knew what they were doing. My installation consisted of 3 different crews all in charge of a different part off my installation. From the looks of it, each was knowledgeable in a different area of my home, but all of them knew what was being done to my home.

My only complaints were that one of the crews accidentally spilled a soda can in my laundry room. It was my fault for leaving it there, but I was not notified when it happened. I called and informed them of what had happened. The lady apologized and said that she would contact the crews and send them out to clean it up. I had already cleaned it up by this point, so it was not necessary. To my surprise all 3 crews called me and all offered to come back to my house and clean it.

Overall I am very satisfied with them and would recommend them to anyone.

This was for the duct sealing, Ice box additive and the smart thermostats. The 1st crew arrived 20 minutes early, [redacted] came in and inspected the house them started setting up the equipment and sealing the ducts, with 3 AC's he set up 2 to run at the same time, then did the separate one. Both improved in efficiency. Then he did the 3 AC's and I turned them on, now we feel a lot more air flowing into the rooms. This was a nice surprise. Another person was coming to do the 3 thermostats. He arrived when they said he would and connected all 3 and did the setup. All in all the day went very good and I'm really happy with the quality of both crews work. If you're going solar, look around and see what they offer and then call Home-Tec International and see the difference. You'll be glad you did.
**

This is a helpful advise for everybody trying to find a plumber. Look no further! An exceptional servece starts from a phone call when the loveliest, the most polite and helpful Laura answers a call. You don't have to wait for a long time for an appointment, and technicians are always ontime. About the technicians. They are highly qualified proffessionals. We've wasted 6 weeks and a considerable amount of money with another plumbing company that hasn't helped us at all. Alex has solved and fixed the problem within minutes, charging us a very reasonable price! Technicians carry in their trucks a vast selection of speare parts, thus, most of the time they don't have to come for a second appointment to fix a problem. I would highly recommend this company! Thank you!