Pure Solar Now

I had Home Tec come to my home and talk to me about Solar. After a presentation they recommended that I seal my home’s duct work overhaul my AC and change my water heater. My salesman was very nice and answered my questions. The crews did a great job cleaning up after themselves and explaining everything to me. One of the crews was running behind schedule and they called me to let me know which I appreciated. I like that they called me to make sure that the crews did a good job and I was happy with everything. My home is cleaner my AC blows way colder than before and my electric bill is lower. I have recommended the company to my friends and neighbors.

Pure Solar Now appears to be out of business, as their website doesn't work, and the phone number is out of service. My system is only five years old, and has or had a ten year warranty. The water recirculating pump has developed a leak, shutting the system off has no effect on the leak. The system & savings has never lived up to what I was told, the company is a rip off, and the owner should be forced to repay the customers.

Mr. [redacted]

First we would like to thank you for being a customer. Often

times when customers get their “New” solar system they tend to not pay as much

attention managing their energy usage as they used to. It is more common than

you think. When doing...

any type of energy reduction to your home whether it is

sealing your ducts, updating windows or your A/C unit, it is very important to have

a system that can actually measure your energy usage/savings. That is the

beauty of a solar system. We can actually measure what you are using/saving.  That is why window and A/C companies cannot

give you anything in writing as far as what your savings would be.  There is no way to measure. We give you the

Department of Energy numbers, because we have a way to measure.

We have done an energy usage analysis per our company

guidelines and standards. This is an amazing tool that we can actually show you

what your usage was a year before you added solar and what the usage/savings

was the year after adding solar. The findings show your energy usage before

adding the system was 7165 kWh and after installation your energy usage went up

to 8730 kWh. This additional usage is an increase in over $600 per your findings

on your bill. If you had not had the additional usage your bill likely would

have been close to $70 less per month. In addition when doing our usage

analysis we do not take into consideration any utility company rate hikes or

raises in the taxes and fees the government makes on a yearly basis. So as you

can see the system is working. This report has been sent to already we would be

happy to send it to you again.

With that being said someone not getting back to you in a

timely manner is not our company policy. We are so very sorry for that. After

20+ years working in home improvement in the Phoenix market and thousands of

happy customers it should show you that we strive to do our best to make sure

all questions or concerns are handled in a timely manner. It is important to us

that you are happy and understand how your system works.

If you have any additional questions please feel free to

call us and we will be happy to assist you.

I recently had them come out to my home and install Solar and besides a few minor problems the installation it went very smoothly. All of the installers were very nice, said "yes ma'am" when addressing me, were dressed appropriately, and knew what they were doing. My installation consisted of 3 different crews all in charge of a different part off my installation. From the looks of it, each was knowledgeable in a different area of my home, but all of them knew what was being done to my home.

My only complaints were that one of the crews accidentally spilled a soda can in my laundry room. It was my fault for leaving it there, but I was not notified when it happened. I called and informed them of what had happened. The lady apologized and said that she would contact the crews and send them out to clean it up. I had already cleaned it up by this point, so it was not necessary. To my surprise all 3 crews called me and all offered to come back to my house and clean it.

Overall I am very satisfied with them and would recommend them to anyone.

I am investigating Solar and had a conversation with Pure Solar Now on Feb 11th whose parent company is Home Tec International.

I had made a verbal agreement with the salesperson on the phone, and was told their finance guy would call me shortly to run the numbers. In the meantime I did some additional research on the company and found that they had lost their Revdex.com accreditation and had some very bad online reviews. So, when the finance guy called I told him I had changed my mind and was no longer interested for the above reasons, his response was ok and then he hung up.

I was pursuing other options and have had in-home assessments, etc which are still on going. Then today, Feb 19, I received two letters from [redacted] congratulating me on my loan and financing my project with Home Tec.

I immediately called [redacted] to close the open acounts - there were two!!! and made sure that nothing had been charged to them - it had not. They are filing a complaint against the company on my behalf.

How it is possible for Home Tec to sign me up for loans without permission and certainly without a signature is beyond my comprehension. I would never have taken the loan in any case as the interest rate, I found out today, was 19.99%.

Do not deal with these people under any circumstances.

It is always our goal to provide the best customer experience possible and we regret any inconvenience the customer has experienced. It is my pleasure to inform you that the customer has been contacted and she has scheduled a service call on 3/28/14.  If you have any questions please fell...

free to contact us.  Thank you for your assistance in bringing this matter to a successful resolution.

I had Home Tec come to my home and talk to me about Solar. After a presentation they recommended that I seal my home’s duct work overhaul my AC and change my water heater. My salesman was very nice and answered my questions. The crews did a great job cleaning up after themselves and explaining everything to me. One of the crews was running behind schedule and they called me to let me know which I appreciated. I like that they called me to make sure that the crews did a good job and I was happy with everything. My home is cleaner my AC blows way colder than before and my electric bill is lower. I have recommended the company to my friends and neighbors.

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

 

 To Whom it May Concern:

 

This entire process is turning into "name calling".  This was not our intent.  All we asked for is a representative of authority to come to our home and discuss our concerns about the solar total cost (TEP + Lease).  According to our records we were not shown or did we discussed the various options.  Our salesman (who is no longer with the company) told us two false statements  1.)that his company was a A+ rated with Revdex.com and then we found out that they are not.  We would like the company to address this item.  2.) that our TEP bill + our lease amount would be less than what we paid before solar.

 

1.  I am hoping that this company has voice tape on their phones.  I am not the type of person that would call someone "pee on" or "dumb".  If I did it was in complete frustration.  I owe that person an apology.

 

2.  All my calls to the company were started by myself.  The only person I ever talk to was [redacted] (receptionist/secretary).  When I asked to talk with her boss or receive his phone number, I was told she could not give out the phone number and I was never called by him.

 

3.  I am positive that I never received nor did I ever speak with any one about the energy analysis.  Please, if it was sent [redacted] in February I never received it.  If it did not come from Home Tec International, (not one of the other names I know the company by) than it probably got tossed. 

 

4.  We were never asked to send anything about our gas bill.  I would have if they had even asked for it. 

I don't know if this is significant but our contract says we have 5.28km and the last correspondence from the company says we have 5.23km.

 

We are not the type of people that want some thing for nothing.  Why would sign up for any solar program that was going to cost us $600 more each year.  If your company strives on satisfied customers why won't you send a representative of authority to meet with us.  We would like to know some of the satisfied customers so that we could talk them.  We want to be on that list and tell our friends we worked with an ethical company.

 

Once again all we ever wanted is to have a representative of authority come to our home to discuss our concerns about the higher cost that we are paying.  We do feel that the solar panels have cut down on our TEP bill.  What we don't agree with is the Lease.  We have a 25 year commitment.  We also hope that if we ever have warranty problems with the solar panel or the solar hot water (which we did have problems with in the first month) that we would have a response from the company.

 

Sincerely,

 

[redacted]:

Just FYI.  My husband and I received a call from Chris Stein Home Tec International today 3/27/14.  We are going to have a one hour computer/phone appointment and try to resolve our concerns.  This is all we were asking for.  Hopefully this goes well.

Thank you,

The sales representative are nice but communication after contract signing is difficult. The receptionist [redacted] is rude and I left 3 messages with her over a course of 5 days to receive a return phone call on three occassions. [redacted] would always tell me what she could not do or what is not her responsibility instead of telling me how she could be of assistance or redirect me. When I asked to speak with a manager she told me she would take my name and number and have him get back with me but would not provide the mananger's name. The company took 6 months to set up and commission my solar pannels due to

rework, failed inspections, and long gaps for inspection corrections. This

process took many hours of me calling and waiting on return phone calls. Also, I had to call the company regarding lease payment because I never received a bill. When I call about the lease payment the response was your panels have been commissioned, can you provide the commission date? No one was organized or following the process.

It seems the product should work well but there is to much negative information regarding the company for me to feel comfortable. I cancelled my contract in less then 24 hours.

This was for the duct sealing, Ice box additive and the smart thermostats. The 1st crew arrived 20 minutes early, [redacted] came in and inspected the house them started setting up the equipment and sealing the ducts, with 3 AC's he set up 2 to run at the same time, then did the separate one. Both improved in efficiency. Then he did the 3 AC's and I turned them on, now we feel a lot more air flowing into the rooms. This was a nice surprise. Another person was coming to do the 3 thermostats. He arrived when they said he would and connected all 3 and did the setup. All in all the day went very good and I'm really happy with the quality of both crews work. If you're going solar, look around and see what they offer and then call Home-Tec International and see the difference. You'll be glad you did.

We have received your notice regarding complaint number #[redacted].  It is always our common goal to provide the best customer experience and we will continue to strive to meetthat goal.  We have read the complaint byMrs.  [redacted] and we regret the fact thatMs....

[redacted] never called us to see if there was anything we could do to help. Wewould have been happy to remind her how to capture all of the availableincentives she was shown. It is clear by the complaint that MS [redacted] has only received asmall portion of her available incentives and we want to help her get all of them.Our plan to resolve MS [redacted]’s concerns will be the following: We will call MS [redacted] to walk her through the tax credit portionof her incentives. During that conversation we will provide her all of theappropriate tax forms so she can receive her [redacted] and [redacted] tax credits withtotal close to $9000.  We thank you for your assistance in this matter. If you haveany questions please feel free to contact us.

It is always the goal of the company to provide the best customer experience possible; furthermore, it is our company policy to do everything in our power to meet that goal. The company takes great pride in serving our customers and pointing out misrepresentations made by customers is not typically a company practice.  In this instance the company finds it’s self in the tenuous situation of having to point out all of the misrepresentation made by the customer and their ongoing campaign of providing untrue information.

Please see the attached call log with over 20 calls between the customer and the company. The statement that the customer has not been contacted is simply untrue. The customer has spoken to the installer on 7 different occasions regarding their system performance. Furthermore, the customer has spoken to the office on 9 different occasions regarding her bills and system production. For the customer to make the false claim that their calls have gone unanswered in a gross misrepresentation of the truth.

Secondly, the customer claims that they never received their energy analysis. Again this is a complete untruth. The results were sent to the customer via [redacted]. On February 18th there was a conversation with Mrs. [redacted] explaining the results of her analysis; for the customer to claim that they never received the analysis is misrepresentation of the truth.

Lastly, according to the customer they have installed a high efficiency AC system and replaced their windows in an effort to reduce their energy usage. We encourage any home improvement to reduce energy usage and the addition of the products only exemplifies our point that the customer has substantially increased energy usage. The PV system production can be measured. The system production is monitored online and the production has consistently been exactly if not higher than the customer was shown prior to their purchase. The energy saving products installed in the home both by our company and others have studies facts and figures backed by the Department of Energy as to their impact on energy usage.  If the customer is not seeing the reduction in their bill they would like to see the answer is simple. Go back to using less energy or continue on the same energy usage patterns and continue to pay higher bills.

In closing, the company regrets that the customer is not happy with their current electric bill. Unfortunately, the responsibility for energy usage lies solely with the customer and is completely out of the company’s control. The company disclosed how much energy the customer’s solar system would produce and the system is meeting or exceeding those values. We will continue to try to explain the impact of increased energy consumption to the customer even though she has been unkind and used derogatory names such as “pee on”  or “dumb” when speaking to our staff that is only trying to help.

We have attached a summary of the calls made to Mrs. [redacted] as well as the summary of the analysis of the electric bills.

 

 

 

As you can see from the table below, the [redacted]’s electric bill (not usage) has significantly decreased.  By simply comparing their electric bill, beginning 6 months prior to their solar water heater installation, to those same 6 months the following year, you can see that our products have significantly decrease their electric costs.

 

6 Months Prior to Solar Install

Same 6 Months Later

 

$67.25

$26.44

 

$78.24

$10.94

 

$77.61

$8.90

 

$127.93

$20.55

 

$207.49

$64.25

 

$268.46

$97.10

 

$137.83

$38.03

Average

 

-72.41%

Total Decrease

 

Based on simple calculations, each kW of solar typically produces about $22 of electric per month.  Their system is a 5.23kW system, so 5.23kW x $22 = $115.06.  Looking at their highest bill of $286.46, the same month the following year was $97.10.  If you subtract $97.10 from $286.46, you get $171.36 that we saved them for that month.  Subtract the solar electric $115.06 from $171.36 you get $56.30 that the reduction items saved them. 

These results do not include their savings realized on their gas bill (which they declined to send to us), or the fact that they most likely increase their electric usage.  In addition, the customer has subsequently installed a high efficiency air conditioning unit, along with energy efficient windows.  We’re willing to wager that their bills this summer will be a lot lower. 

 

[redacted] Call Log

Date

Incoming/Outgoing

Duration

Topic

4/1/2013

Incoming

Voice mail

Call about system

4/1/2013

Outgoing

3:30:00

Call back about system

6/17/2013

Incoming

Voice mail

Call about leasing co and production called back net day and look at production looks ok. Gave number to leasing co.

6/17/2013

Outgoing

4:31:00

Called checked production, meeting expectations

10/21/2013

incoming

Voice mail

Call about solar hot water and gave message to office.

12/10/2013

Outgoing

9:12:00

Maintenance Call, Discussed sending in bills to look at as a courtesy

12/10/2013

Incoming

Voice mail

Call about leasing and production check on production and compared to PV watts and looks ok call back that to explain.

12/18/2013

Incoming/ VM

Voicemail

[redacted] asking if I received bills, stating they would be out of town from the 22nd to the 28th

12/18/2013

Outgoing

1:48:00

Confirming I received bills, but missing a few

12/20/2013

Incoming/ VM

Voicemail

[redacted] stating her TEP bill was $70. Requesting a return call when they get back at the first of the year.

12/23/2013

Outgoing

20:54:00

Discussed results. Upset that her bill AND lease payment added up to more than her bill. I told her Daniel and I would re-look at it, but unfortunately we cannot do anything about her lease payment.

1/7/2014

Incoming/ VM

Voicemail

[redacted] requesting a call back

1/7/2014

Outgoing

0:54:00

Left message, returning call

1/8/2014

Outgoing

3:30:00

[redacted] requested a meeting in Oro Valley

1/21/2014

Outgoing

10:32:00

We discussed her bills and how much lower they were than the previous year, stated again I do not control the lease payment and that a meeting in Oro Valley could not happen.

2/11/2014

Outgoing

0:30:00

Left Message

2/18/2014

Outgoing

7:00:00

Discussed results

3/3/2014

Incoming/ VM

Voicemail

[redacted] stating she filed a complaint with the Revdex.com

3/3/2014

Outgoing

0:51:00

Phone just rang, no voicemail left

 

We hope this satisfactorily responds to the questions surrounding this file. If you have any other questions please feel free to contact us.

 

Respectfully,

This company claims that the solar panels they sell you will save you money. This is not the case. I chose to lease my panels and I pay more per month than if I had done nothing at all. At the least, I am using solar energy instead of the electric but my bills are as high as they ever were. Do not buy this product for money savings.