PureKana

Ordered this product to try, was not satisfied and returned the unused portion to return address as given by customer service. Was received and signed for in January 2023. I have still not received my refund as advertised. Have emailed customer service and have not received a response and STILL HAVE NOT RECEIVED MY REFUND. Do not order from this company, it is either false advertising or a scam. Either way you may not get the refund as advertised.

El pasado mes de Agosto compre unas GUMMY KETOS llegaron bien orden# 4C59C77B8D, pero en este mes de septiembre sin yo solicitar una nueva compra ustedes enviaron otra orden con un nuevo numero # 4F9CE02F2A con fecha 0922022 y yo no solicite en ningun momento este producto nuevamente, estoy tratando de comunicarme con ustedes y hasta ahora ha sido imposible quiero que tengan conocimiento que mi banco esta al dia con el evento ocurrido y si esto no se resuelve ellos intervendran, mi deseo es devolverle el producto de la segunda Orden la cual yo no solicite y ustedes Fraudulentamente rebajaron la cantidad de mi cuenta sin autorizacion. Misladys Rodriguez

Entered card and was charged over 200 dollars. Tried to get refund and had to go through this insane person saying I could get 15% then finally got 75%. They would not go any higher. This was less than 12 hours from when they charged my credit card. Do not order from them. They charge what ever they want.

Placed an order, waited 10 business days and still had not received my item. Called, was told there was an issue with the fulfillment and they said it would be processed and filled within 24-48hours.
1 week later nothing had been shipped, so I called and canceled my order. Was told to wait 3 business days for a refund. I waited 5 days and still had not gotten a refund and then got an email that my item had been shipped. I called and they claim to have no record of my cancellation. Now I am being told that I have to wait to receive the item and then go return it (which I am sure will be at minimum another 2 week process).
Major issues with this company and their customer service and now they are holding my money because of their own negligence. Don’t waste your time or money, there are far superior companies out there.

Amazing products and great customer service! Highly recommended to all!

Been using since 2017. Great quality. Happy to keep using their product. Ive tried other brands and keep going back to Purekana. Best tasting gummies and their gold label helps me get a good nights sleep.

They sent me a email saying my orders still in my cart trying to make me buy my item two times then two days later said my order has been shipped and it’s lost in the mail

They charged my ONE order multiple times causing my bank account to drain. When I called to get my money back, they told me there's nothing they can do.

I tried to purchase the Purekana cbd gummies online on Monday. I received an error, so I attempted two more times to purchase the gummies. After the third attempt, I checked my bank account and I had 3 pending charges for the cost of the gummies even though I received an error message each time. I then contacted the company and I was told to wait 24-48 hours and that the pending charges would drop off. After 3 days, the pending charges are still on my account, and the money is posted as not available for use. I was told yesterday that due to my complaint my account was flagged for the billing department, and I still haven't been contacted by the billing department. When I called back, I was told it would be double flagged and I should expect a response in 24 hours and I should wait till Monday to call back. This is unacceptable. I can't even dispute the charge with my bank because it is still in pending.

I ordered a bottle of non-flavored CBD (over $300) and received a bottle of what tasted and smelled like vanilla extract. I emailed support in which I was told they would not replace the product, and the taste and smell was a result of "environmental factors". As this was unacceptable to me, I was instructe to pay for shipping and return the product to receive a refund. I paid for and tracked the shipment. After a week I emailed Purekana with the tracking number/info and asked about my refund. I was told they will check on it and get back to me. This was in December of 2019. I've since emailed this company weekly only to continue to get told they will look into the issue and get back to me, with no refund. as it is now March 2020, I do not believe they intend to refund me my money even though I returned their product per their return policy.

Hello
Purekana Order #***
I made a purchase online and returned the product on December 31st
I have called the company on a recorded line numerous times. I have their representative tell me a different thing every time.three times they said they issued the refund and asked me to wait an extra 3-5 business days. 2 times they said they have escalated it to the refund department for approval because of the purchase amount exceeds one hundred dollars. And the other times they have been extremely confusing, inappropriate and disrespectful.. either they try to provoke me with verbal abuse or they put me on hold for 10-15 minutes and sometimes longer than that and they force me to end the call.
Unfortunately I did not research the company prior to my purchase but now am reading on Revdex.com and other websites that the majority of customers have had this issue with refunds and the company has tried to scam them out of their money.
If you need further documentation please contact me. I have informed them that I recorded every conversation with their employees, and I have provided them UPS tracking number and proof of shipment which they have acknowledged. Please ask them to resolve the issue in the next 48 hours, otherwise I would be filing a lawsuit in the court of law.
With regards

Have been ordering PureKana CBD Topical for about 2 yrs. No Problems.
This order they tell me my credit card is declined after trying to order 4 times. My credit card tells me this is not true .....they have no order from PureKana. The 4 times I've contacted the company they have no record of my orders.
They are giving me a runaround. Why?
No star from me.

I ordered cbd cream and capsules. Neither worked. I returned them within 2 weeks of purchase. They said they cant find my return. They have not refunded my money ($125) or contacted me to resolve. Everytime I contact them they give me the runaround. Please dont buy from them. There are many good companies, this is not one of them.

I bought a 2500 mg bottle of CBD oil last year from Purekana and as best as I can tell, it is pure olive oil. I'm not getting any benefit from it as I have from other less potent brands. I have not contacted Purekana as I am clearly out of the return window and I have ingested almost the whole bottle.

I ordered their most expensive CBD the business was advertising. $390 for a small bottle. When it got here the oil was leaking out into the styrofoam shipper. I immediatly took a pic and waited for further directions from them. Never got a word back and like some other people who have filed complaints I also got a full mailbox. I am too sick to be running around after these guys. The medicine did not even begin to relieve my pain which added more insult. It has been more than 2 months now. I threw my money away. Be careful dealing with these guys. I am s national pain group and you can bet none of these guys will buy from this company.

My wife has bad arthritis. We decided to give CBD oil a chance. After much research, we decided to try PureKanna (industry gave them the best rating). We weren't disappointed. Great product and service. We would recommend them to anyone. Don't believe all the negative comments. My guess they have an agenda.

I wish I could give a zero rating. I ordered 3 products. My credit card was charged at the time of the order. I was contacted two days later by email stating that one item was out of stock and I would receive a credit. 5 days later I received one of the other 2 items that I ordered, with an invoice that showed the third item was out of stock. That was news to me. I contacted the company that day by email. This is two weeks later and no less than about 20 emails and 6 phone calls. This company needs to invest in training for both their customer service and warehouse staff. I finally have the credit for the one item (from the first email saying it was out of stock). I still have no resolution as to the missing other product. I have been asked to do some pretty ridiculous things, like take a picture of the invoice as well as the item that I did receive and send that to them. Seriously, do they not have a copy of their own invoice that they sent me? I have to take a picture of what I received, seriously, they don't know what they sent? The invoice clearly shows that the third product was out of stock, showing a zero in the quantity shipped line, and I somehow have to prove to them through visual imagery what I got? I suggested they look at the weight of the package to see that it could not have contained the third/missing item, and they said they could not do that. Seriously? I have overseen both customer service and shipping operations in 3 different organizations for twenty years. When we have a shipping discrepancy, we look at the weight of the shipment and what it should have weighed, and this always solves the problem. This company needs some serious professional help.

I doubted the my oil’s authenticity as soon as I opened it. No smell. No taste. Didn’t make sense. I was guaranteed a refund. They received my bottle on July 9. They make the claim my refund was made but there is no record of it on my account. Now I just get auto email replies that say they are receiving higher than normal volumes of email.
Wish I would have checked the Revdex.com before I ordered.

I have contacted this company multiple times in the past month asking for the third party lab results for products I purchased. On their website they post everywhere that they get all products third party tested and are about quality. I have called and been put on hold for an hour and have been told we will get those to you asap and I have been hung up on. When someone actually emailed me back they sent me lab results from 2017. It has now been over a month since my first time asking for the most current lab results for things I purchased based on the companies misleading advertising. Still no email and still no lab reports !

Regarding this address
PureKana ***
My order was delivered amazingly fast. I have only had one of the 25mg gummies and I think I need a higher dose.
My order was packaged well. The taste of the gummies is fruity.
Happy so far with my order