PureKana

I purchased two products from a company called PureKana. When I finally received those products they were out of date specifically October 18 2018. When trying to contact the company I sent them several emails and also called them four times. I didn’t receive any call back from any customer service representative or even a manager /owner of company. I originally sent them an email May 8th 2019. Still not receiving anything despite what their contact information stating “ call free they give you the number you will receive a response ASAP! We try to get to everyone’s inquiry within 24hours.” When you email the company you get an email back each and every time “ we are currently experiencing a high volume of emails, so response time may be higher than normal. We appreciate your patience!” May 22nd I receive an email from a customer service representative named Matt who told me they have a 30 day return policy if I’m not happy with my products and gave me a different address than the company. I went that day to the post office and sent the products back with tracking which they received handed to a person at the front office Tuesday May 28th. I gave this company days to return my money to my card. After calling this company several times again I finally got an email back from the same guy stating I should receive my refund up to 3 business days and I’ve given them past that and I still don’t have my refund. This company does not know how to communicate with customers especially when they give them expired products. Such poor customer service.

I returned a bottle of CBD Oil on May 8th, 2019, order #PK-***. Refund $37.80 should have been deposited in my checking account, which has not been done. On the Purekana web page, it states: "If you are not fully satisfied with your purchase, you may request a full refund on the purchase price within 30 days. (I purchased on April 19, 2019). Customer is responsible for return shipping costs. Product must be returned to receive a refund. Once product is received a refund will be issued." I paid for shipping and sent on May 8, 2019. The web page also stated NOT to send to Scottsdale, Arizona address, so I called Purekana at 1-855-553-7441, and they advised to send return to: ***, which I did. I have emailed them SEVERAL times, and got a response on May 24, 2019 and May 30, 2019, both responses saying that my product was received and my account refunded. Tried to call today, held for 10 minutes, and then they disconnected call. Thank you for letting me submit this request and I hope to hear from you soon. Sincerely, Jane

I ordered a bottle of 300 mg mint oil on May 6th. I received the order on May 13th and had to go pick it up from the post office. The notice from the post office said the package was undeliverable. The box received was completely smashed and the bottle broken. Glass and oil was leaking from the box. I contacted the business and was able to leave a message. Then I sent an email as well. I waited two days with no return call or email. So on May 15th I called again throughout the day and it said the mailbox was full and I could not leave a message so I emailed again. No return call or email by the next day on 5/16 so I filed a claim on my credit card asking for my money back. On May 17th I received an emailed response asking for photos. within 10 minutes I emailed photos of the damaged box and product. I received no response so on May 25th I eamiled again and included the photos again. Here it is 6/2 with no response from the company and no credit back on my credit card.

I found PUREKANA customer service to be seriously lacking and probably robotic. Understanding FDA restrictions I made a simple enquiry re their products best suited for anxiety and STATING that I was NOT asking for a diagnosis. As they have many different products (creams oils gummies toothpicks bath bombs etc) this was a reasonable approach. In return I received a form letter saying they could not give health advice and recommended contacting a practitioner and the last paragraph was a beauty - it said if I needed any info on their products to contact them. What the hec?! Don't waste your time go elsewhere I say.

I ordered a vaporizer pen blood orange flavor on april 4th. a week later I was told it was out of stock and I was offered another flavor choice. a week after that, I was told that flavor was on back order and given another date that it will be back in stock. a week after that, I was given another date. Another week went by and I was finally told I would be receiving a free 300mg bottle of oil as an apology for the wait and shortly after that I received a tracking number for my order. I received the package the other day and there was no pen in the order, just the free 300 mg oil that I was promised. I should have received a blue razz flavored vape pen.

Item was scheduled to be delivered on 4/12/2019, but was never delivered. Purekana customer service has either not responded to my contact requests, or have responded but not addressed the problem.

On 04-20-2019 I ordered CBD oil (1000mg) for 139.00. On 04-21-2019 I ordered CBD oil (5000mg) for 390.00. On 04-26-2019 I canceled both orders for a refund. On 04-26-2019 I contacted Purekana by phone and left messages that were not returned. On 04-29-2019 I received notification that it was their "company protocol" was that they "cannot cancel orders".

Ordered product 4/19/2019 under the guise of "fast 2 day shipping," 2 weeks later still no product. Have tried calling (no answer, no return call), email (no response), contact via Social Media (they have now blocked me after I left a review). I keep getting told my package has shipped but the post office lost it, then I am told they have not shipped yet.

I order a product from the Pure Kana website April 18, 2019. I contacted customer service a few days after my order was placed and was told the product is back ordered. Neither the website nor my invoice indicates the product backorder. Multiple attempts have been made to contact Pure Kana customer service during their normal business hours with no avail. After an email complaint was submitted a shipping label was created April 27, 2019. On April 30, 2019 a second complaint email was sent to Pure Kana due to my product not being shipped. May 1, 2019 I received a reply email in the form of a pre-formatted response, most likely sent to all customers experiencing the same issue, stating "my order is being shipped as we speak". Today is May 3, 2019 and the product has yet to ship. USPS has not received my order for shipping. It has been 15 days since this company received payment for the product. My request for a full refund has been ignored.

While further reviewing these issues online I have discovered numerous individuals experiencing similar issues. The dollar amount spent on my product is not the issue, moreso the principal of the matter.

They may process your first order but after that you’ll get scammed.
I ordered from PureKana once before and received a confirmation email and my order came on time.
Ordered a second time and no confirmation email and no order ever came. Reached out through email and they claim the order has already been delivered even though it hasn’t and now will not get back to me at all about resending it or refunding me. I try calling their customer service and it goes to a voicemail box that is full.
Scammed.

Purekana/Premium Jane, same company both scammers. Bought product from Premium Jane two weeks ago, never got a shipping confirmation from them so I emailed them. Backordered. Not sure why they didn't bother to tell me that before taking payment. Cancelled the order and was told they refunded my card. They haven't and it's now been two weeks. Went to Purekana and bought a similar product. Once I found out that they were the same companies I emailed them to cancel my order. Days later they said it was to late to cancel, if they had checked their emails as fast as they take your payment it wouldn't have been too late. I have refused the package and am waiting on a refund. I am not holding my breath. I have also notified my credit card company to dispute the charge and file a formal complaint. This company has horrible customer service, but really good internet marketing. I urge everyone to tell your opinion of their business practices on every social media platform you can.

I ordered a product on April 24, 2019. It still has not shipped. I tried calling the customer service line but nobody ever picks up. You are then forwarded to a voicemail box that is FULL. I have sent several emails and NONE have been returned. I believe that this company is fraudulent and a scam.

Ordered a product on April 20, 2019. It has been 12 days since the order was placed. In their online ordering system it says my order is "processing". I have called them numerous times and emailed twice requesting an update or a refund. No one has replied even though it says on their website they will get back to all inquiries "immediately." 1). Are they still in business? 2) If so, why won't they respond ? 3) If the product is not in stock they should tell me so.

I ordered CBD Gummy Bears for my wife, last Saturday, April 27, 2019. I tried to contact both by email, and by phone (their mail box is now full, after I called them the second time). I paid them $40 by debit card. They will not respond to either. I want my debit card credited, or my order. One, or t6he other.
This is a scam !!!

High quality and effective CBD products! All of the customer service representatives I have spoken to or emailed have been courteous, and responded promptly. I am not sure what all of these other reviewers are talking about. My orders have all been shipped quickly and without issue. I have been highly recommending this company to everyone I know, and will continue to do so. Do not listen to all this negativity!

Don’t buy from this company. They don’t list on their site when items are in backorder. They don’t tell you when something is on backorder unless you email them. You can’t call customer service because it only goes to a voicemail box. When asking for a refund or cancelling an order they stop communicating with you.

I had a similar problem to a previous complaint listed on the Revdex.com about Pure Kana. I received notification that my card was charged for a product I did not order. I let them know that someone under the age of 18 used my information to try and order products, so I told them to cancel the order and delete the account associated with my information. The order hasn’t even been shipped and it says it takes up to 5 days to ship, yet they do not want to cancel the shipment or refund. I told them i’m trying to save them return costs because I’m sure neither of us wants to pay for return shipping when the item isn’t wanted and they know it. They’re making me pay for return shipping even though I gave them plenty of time to cancel the order. They clearly don’t care about their business practices selling to a minor and allowing fraud. They just want your money. I will never recommend this type of business to anyone. I want nothing to do with them and there’s an easy solution of just cancelling the order and not sending it, but they refuse to do that. They must like making things difficult.

Like the product. Sadly, the company took $ from my credit card and never sent product. I have spent the last 5 days trying to reach them for refund. Despite MULTIPLE attempts, can only leave voice messages. When I did reach someone, I was promised a call back from a manager that never came. Also sent many emails, including copy of credit card statement...all to no avail.

I have been shopping for and using CBD for about a year to give me some pain relief. So far I get relief from 30mg/ml strength/potency. Costly $150 for 30 day dose. So I was looking for a more lower priced supplier and saw PureKana online. Knew they were reputable BUT.....very very dissitified with their misleading info on their website. I bought their 300 bottle and in it's description they stated it contained "potency of 300" Not.....never did it say that in reality it was 7.5mg/ml which 1 ml is 1 eyedropper full. BEWARE OF THESE GUYS who want to mislead you. So I lost that $56. And when I called their customer service line, it resulted in 2 days, leaving my phone number each day and finally on third day got a person. POOR CUSTOMER SERVICE

I ordered some oil from PureKana and the first time it came within reasonable time. I received a confirmation email about three days after the order with the shipping info and a tracking number. The second time I ordered I was promised an email initially. When that didn't come I contacted the company and heard back right away with a statement that I would receive an email by the end of the day with a tracking number and shipping info. That email never came. I've contacted them twice since then with no return communication. I don't know if my order will ever arrive or if I just was ripped off the money I paid them. I am very disappointed and will never order through PureKana again and will not recommend them to anyone.