p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} span.s1 {color: #e4af09} We apologize for your troubles. Our terms and conditions are clearly there for you during the checkout process to read and agree to if you wish to confirm your order. The terms state that you...
will have 14 days to try the product out and call in and cancel. Since you called on the 15th day, your account was charged for the full retail price of our product. If you would like to review over our terms please fill free to look : https://www.radiantrevive.com/pages/terms-and-conditions . Again, we apologize for any misunderstanding you had with our offer and at this time we have fully refunded your charges. We will be reaching out to you shortly to ensure satisfaction. We hope you will continue to use our products and see the amazing results you were originally looking for.
Complaint ID:[redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] in order to better aid in addressing their concerns. We apologize for any misunderstandings there may have been with our terms and conditions at the time you placed your order. In...
the aforementioned terms, located on our website, the 14 day subscription offer starts the day the order is placed, which was 1/4/18. You received a full 30 day supply of our product. If you did not wish to continue with your subscription, you were to call our 24/7 customer support center by the 14th day to cancel. We even provide the number directly on the product, so that it cannot be misplaced. The offer period ended on 1/17/18 , at which time you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive a new supply of these products right to your doorstep. This was explained at the bottom of the page from which you ordered, and again in the terms. We see that you called customer support on 1/22/18, to discuss the charges received, and that on 1/30/18 you called our customer service support line again, and accepted a 50% refund for the charges of $89.95 and $88.98. At this time, you have been refunded the remaining 50% of both charges at $44.01 and $45.46 for a full refund. A lead customer support agent will in touch shortly to ensure your satisfaction. We do like to ask that you continue using the products you have received, as continuous use is the best way to experience their awesome benefits! Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. (Phone message from company also received on home number detailing 3 credits they were posting.)Thank you for your assistance in this matter.
I did receive some of my refund. They did not however refund me for the additional $89.95 the was charged on 3/5/18 and the additional $4.95 for handling. These need to be refunded to me as well. I did contactvthe company again after I received a message from someone by the name of Wendy she left a detailed message to tell me All charges would be refunded. She gave me a number to contact her back, which phone turned out to be the customer service number. I was told by Tia that the additional charge of $89.95 and the $4.95 charged on 3/5/15 would also be refunded. These two charges have not been refunded to my account as of today, 3/13/18.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. We provide the terms and conditions through out the check out process to have you read and agree to before confirming your order. Our offer lets you try out our product for 14 days, and...
we advise you to call and cancel before your offer is over to avoid further charges. Since a call was not made we charged you the full retail price of our product. Our customer service reps were not blackmailing you to pay, but instead they were advising you that the 75% refund was all they could offer and if not accepted then you would end up having to pay for the full product charges. At this time it is clear to me that you have been fully refunded on 2/20/18. We will be reaching out to you shortly to ensure satisfaction. We hope you take the pleasure in trying out our products and seeing the amazing results you were originally looking for.
Complaint ID:[redacted] To whom it may concern, After receiving this complaint, we have investigated the account associated with [redacted], in order better aid in settling his case. Addressing your concerns, we do not claim false endorsements in order to market our products. We do...
apologize for any misunderstandings there may have been about our terms and conditions at the time you placed your order. When you initially placed your order, you paid the shipping charges of $4.95 and $4.90 for a full 30 day supply of the Pure Eyes and Pure Release cream respectively. If you did not wish to receive the Pure Eyes cream, you were given the option to opt out. As stated in the terms on our website, you are given 14 days from the time the order is placed to decide if you would like to continue in your subscription.If you did not wish to continue, you simply needed to call in to our 24/7 customer support center and cancel. As you did not do this by the end of your 14 day subscription offer, you were then charged the full retail price of the product and enrolled in our monthly subscription to receive these great products right to your doorstep. At this time your account has been refunded in full the amounts of $89.95 and $88.98 and any calls associated with your account are being investigated to be sure our standards of quality customer support were met. A lead customer support agent will be reaching out to you shortly to ensure your satisfaction. We would like to encourage you to continue using the products you have received, as we know you will experience their amazing benefits with continuous use. If at any time you would like to re-enroll in your subscription please contact our customer support center to learn about the great offers we have for our loyal customers!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree...
to before confirming your order. The conditions state all information regarding the offer. We apologize for your situation and understand that you were not aware of our conditions. At this time we have fully refunded your charges and will send out complementary bottles to you for no additional charge. We hope you will use our products and see the amazing results you were originally looking for. We will be reaching out to you shortly to ensure satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Dear administrator,Just to let you know that my case was resolved.Thank you for your intervention.Mrs. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.As such, I have no reason to further communicate with them. Their business practice is unacceptable to me. I will await the refund in the amount of $89.95 in 4-7 business days. I thank you very much for your assistance, without which this matter would not have been resolved through their so-called "customer service" staff.
Complaint ID:[redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] in order to better aid in settling her concerns. We would like to apologize for any misunderstandings there may have been regarding our terms and conditions at the time you...
placed your order. As it states in these terms provided on our website, you paid shipping and handling for a full 30 day supply of our products. You had 14 days starting from the day you placed your order to call our 24/7 customer support center and cancel if you did not wish to continue with your subscription. As you did not do this, after your offer period ended you were billed the full retail price of the products and enrolled in our monthly subscription to receive these products directly to your doorstep. At this time your account has been refunded in full the charges of $88.98 and $89.95. A lead customer support agent will be in contact with your shortly to ensure your satisfaction. We do encourage you to continue using the products you have received, as we are sure you will fall in love with their powerful results!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com+[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree to in order to confirm your order. These conditions state that you will have 14 days to try our...
product out and call in and cancel if you wish to do so. If you do not call, then you will be charged for the full retail price of our products. Again, we apologize for any misunderstanding you had regarding our offer. At this time you have been fully refunded the charges you requested. We will be reaching out to you shortly to ensure satisfaction. We hope you will continue to try our product out and see the amazing results you were originally looking for.
Complaint ID: 12654004To whom it may concern, We are unable to find an account under the name of [redacted]. Using the provided phone number/address we located an account for a [redacted]. We will happily assist in settling your account an ensuring your satisfaction with our company. However,...
we need clarification that this is the account of your wife before proceeding. We look forward to hearing from you!Regards,Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
I am rejecting this response because:Boy they are so very helpful regarding this situation. Here are the dates you requested: charged $88.98 and $89.95 on 2/20/18, those were both refunded on 3/9/18. There was a third charge to my account on 3/7/18 for the amount of $89.95. This charge has not been refunded to me as I'm sure they can see on their records. Thank you, [redacted]
Complaint ID:[redacted]To whom it may concern,After receiving this complaint we have reviewed the account of [redacted] in order to better aid in addressing her concerns. We would like to sincerely apologize for any misunderstandings their may have been in regards to our terms and conditions at...
the time your order was placed. As it is stated in the terms on our website, you were to pay $4.90 and $4.95 respectively for the Pure Eyes and the Pure Release cream to be shipped to you. From the day the order was placed, you had 14 days to call us if you wished to discontinue your subscription. When you did not give us a call by the 14th day, you were charged the full retail price for those products, and enrolled in our monthly subscription to receive these products right to your door. At this time, we have refunded your account the charges of $89.95 and $88.98 in totality. A lead customer support agent will be in contact shortly to ensure you’re fully satisfied. We would like ask that you continue to use those products you have received regularly, as we are sure you will experience their great benefits!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
I am rejecting this response because:
My account has not reflected an additional credit for the amount of $89.95 that was charged on, or about 3/5/18. This was charged in addition to the charges that were accrued prior. Thank you,[redacted]
To whom it may concern, After receiving this complaint we have reviewed the account of [redacted], in order to better aid in addressing her concerns. We will also be reviewing the customer support calls associated to ensure our company’s standards for quality customer...
service were met. We apologize for any misunderstandings there may have been in regards to our terms and conditions at the time your order was placed. When your order was initially placed on 1/11/18 you paid $4.90 and $4.95 respectively for pur Pure Eyes and Pure Release Cream. You also opted to pay $2.49 for expedited shipping and a free month as a VIP Rewards member. As it is stated in the terms, from the day you place the order, you have until the 14th day to call our 24/7 customer support center if you wished to cancel your subscription. When you did not, you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive these products right to your doorstep. At this time we have refunded the charges of $88.98 and $89.95 for the Pure eyes and Pure Release cream in full, and a lead customer support agent will be reaching out to you shortly to ensure your satisfaction. We would like you encourage you to continue using the products you have received, as we are sure you will fall in love with the result you experience!Regards,Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
Complaint ID: [redacted]To whom it may concern,Upon receiving this complaint we have looked into the account for [redacted], in order to better assist in settling her account. We apologize for any misunderstandings that there may have been about our terms and conditions, wherein all of the details...
of our 14 day trial period can be found. At this time, Mrs. [redacted]’s account has been refunded in full the amount of $89.95, and a lead customer support agent will be reaching out to her to very soon to ensure her satisfaction. We will also be investigating all calls associated with this account, to be sure that our company’s standards of quality customer support were provided for Mrs. [redacted]. We hope that you will continue to try the products you received, as continuous use is the best way to experience their great benefits. If at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at [redacted] and ask about our great discounts we have going on! We cater to our customers needs by providing custom rebill and shipments cycles that will allow you to receive our products whenever you desire. We only wish to provide excellent products at superior convenience with great customer service. We hope this message meets you well.Xavier L[redacted]Purely Organic Cosmetics+[redacted]@purelyorganiccosmetics.freshdesk.com
Complaint ID: [redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted], the assumed wife of [redacted], in order to better aid in resolving their concerns. We would like to offer a genuine apology for any misunderstandings there may...
have been regarding the terms and conditions of our 14 day subscription offer, and for any inconveniences this may have caused you. We do also sincerely apologize on behalf of the customer support agents who handled your call, for failing to ensure your satisfaction. These representatives will be dealt with accordingly. At this time, we have refunded your account in full the charges of $89.95 for the Pure Release Cream, $88.98 for the Pure Eyes serum, and $4.95 for your VIP Rewards. Moving forward, all subscriptions have been cancelled, and you will receive no future billings or shipments from our company. A lead customer support agent will be in contact with you shorty to settle your account and guarantee that we’ve taken good care in assisting you. We would also like to encourage your wife to continue using our products that she has received, as we know she will fall in love with the amazing results!Sincerely,Xavier L[redacted]Purely Organic Cosmetics[redacted][email protected]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} I apologize for your misunderstanding. Our company provides a 14 day offer where we allow you to try our products out for 14 days with only paying for shipping. We then advise you to call back within your 14 day offer...
and call in to cancel if you wish to do so. If you do not call in within the 14 days then you are charged for the full retail price of our product that we shipped out to you, and you will be sent out our 30 day supply of our product every 30 days until you call in to cancel. All this information was provided to you in the terms and conditions that you had to agree to before your order is confirmed. Again, we do apologize for your troubles and at this time you have been fully refunded and we will be reaching out to you shortly to ensure satisfaction. We do hope you take the pleasure in using our products in a consistent rate so you are able to see the amazing results you were originally looking for.
Complaint Number: [redacted]To whom it may concern, Upon Receiving this complaint we have investigated the account of [redacted], to better aid in handling his concerns in a satisfactory manner. Mr. [redacted] attempted to place his order online, initially. His order was not processed, and our...
customer service team reached out to him to finalize the order on 01/04/18. At this time, the customer authorized the charges of $4.95 and $4.90 for the Pure Release Cream shipping price and Pure Eyes shipping price, respectively, for a total charge of $9.85 on this day. The 14 day trial period was explained to Mr. [redacted]. The representative informed him that he could call our 24/7 customer support center at anytime before the end of his trial to provide us with valuable feedback pertaining to the product, and to let us know if he wished to continue receiving our products. The representative also confirmed Mr.[redacted]’ email address, where he was provided the terms and conditions of our trial. Mr.[redacted] did not call back by the end of the 14 day trial period, which is explained in the terms as starting on the day the order is placed, and thus he was charged the full retail prices of $89.95 for the Pure Release Cream and $88.98 for the Pure Eyes on 01/17/18 for the products in his possession. He was also enrolled in our autoship subscription. At this time we have refunded Mr.[redacted] both charges of $89.95 and $88.98 in full as a courtesy to apologize for any misunderstandings about the terms and conditions of our offer, as well as for any inconveniences this may have caused him. A lead customer support agent will be reaching out very soon to ensure his satisfaction. We hope that you will continue to try the products you received. If at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at [redacted], where a customer service representative will be waiting to let you know about the awesome discounts you qualify for. We hope this message meets you well.Xavier L[redacted]Purely Organic Cosmetics+[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} span.s1 {color: #e4af09} We apologize for your troubles. Our terms and conditions are clearly there for you during the checkout process to read and agree to if you wish to confirm your order. The terms state that you...
will have 14 days to try the product out and call in and cancel. Since you called on the 15th day, your account was charged for the full retail price of our product. If you would like to review over our terms please fill free to look : https://www.radiantrevive.com/pages/terms-and-conditions . Again, we apologize for any misunderstanding you had with our offer and at this time we have fully refunded your charges. We will be reaching out to you shortly to ensure satisfaction. We hope you will continue to use our products and see the amazing results you were originally looking for.
Complaint ID:[redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] in order to better aid in addressing their concerns. We apologize for any misunderstandings there may have been with our terms and conditions at the time you placed your order. In...
the aforementioned terms, located on our website, the 14 day subscription offer starts the day the order is placed, which was 1/4/18. You received a full 30 day supply of our product. If you did not wish to continue with your subscription, you were to call our 24/7 customer support center by the 14th day to cancel. We even provide the number directly on the product, so that it cannot be misplaced. The offer period ended on 1/17/18 , at which time you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive a new supply of these products right to your doorstep. This was explained at the bottom of the page from which you ordered, and again in the terms. We see that you called customer support on 1/22/18, to discuss the charges received, and that on 1/30/18 you called our customer service support line again, and accepted a 50% refund for the charges of $89.95 and $88.98. At this time, you have been refunded the remaining 50% of both charges at $44.01 and $45.46 for a full refund. A lead customer support agent will in touch shortly to ensure your satisfaction. We do like to ask that you continue using the products you have received, as continuous use is the best way to experience their awesome benefits! Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it. (Phone message from company also received on home number detailing 3 credits they were posting.)Thank you for your assistance in this matter.
I did receive some of my refund. They did not however refund me for the additional $89.95 the was charged on 3/5/18 and the additional $4.95 for handling. These need to be refunded to me as well. I did contactvthe company again after I received a message from someone by the name of Wendy she left a detailed message to tell me All charges would be refunded. She gave me a number to contact her back, which phone turned out to be the customer service number. I was told by Tia that the additional charge of $89.95 and the $4.95 charged on 3/5/15 would also be refunded. These two charges have not been refunded to my account as of today, 3/13/18.
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. We provide the terms and conditions through out the check out process to have you read and agree to before confirming your order. Our offer lets you try out our product for 14 days, and...
we advise you to call and cancel before your offer is over to avoid further charges. Since a call was not made we charged you the full retail price of our product. Our customer service reps were not blackmailing you to pay, but instead they were advising you that the 75% refund was all they could offer and if not accepted then you would end up having to pay for the full product charges. At this time it is clear to me that you have been fully refunded on 2/20/18. We will be reaching out to you shortly to ensure satisfaction. We hope you take the pleasure in trying out our products and seeing the amazing results you were originally looking for.
Complaint ID:[redacted] To whom it may concern, After receiving this complaint, we have investigated the account associated with [redacted], in order better aid in settling his case. Addressing your concerns, we do not claim false endorsements in order to market our products. We do...
apologize for any misunderstandings there may have been about our terms and conditions at the time you placed your order. When you initially placed your order, you paid the shipping charges of $4.95 and $4.90 for a full 30 day supply of the Pure Eyes and Pure Release cream respectively. If you did not wish to receive the Pure Eyes cream, you were given the option to opt out. As stated in the terms on our website, you are given 14 days from the time the order is placed to decide if you would like to continue in your subscription.If you did not wish to continue, you simply needed to call in to our 24/7 customer support center and cancel. As you did not do this by the end of your 14 day subscription offer, you were then charged the full retail price of the product and enrolled in our monthly subscription to receive these great products right to your doorstep. At this time your account has been refunded in full the amounts of $89.95 and $88.98 and any calls associated with your account are being investigated to be sure our standards of quality customer support were met. A lead customer support agent will be reaching out to you shortly to ensure your satisfaction. We would like to encourage you to continue using the products you have received, as we know you will experience their amazing benefits with continuous use. If at any time you would like to re-enroll in your subscription please contact our customer support center to learn about the great offers we have for our loyal customers!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545; min-height: 14.0px} p.p2 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree...
to before confirming your order. The conditions state all information regarding the offer. We apologize for your situation and understand that you were not aware of our conditions. At this time we have fully refunded your charges and will send out complementary bottles to you for no additional charge. We hope you will use our products and see the amazing results you were originally looking for. We will be reaching out to you shortly to ensure satisfaction.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.Dear administrator,Just to let you know that my case was resolved.Thank you for your intervention.Mrs. [redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I accept it.As such, I have no reason to further communicate with them. Their business practice is unacceptable to me. I will await the refund in the amount of $89.95 in 4-7 business days. I thank you very much for your assistance, without which this matter would not have been resolved through their so-called "customer service" staff.
Complaint ID:[redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted] in order to better aid in settling her concerns. We would like to apologize for any misunderstandings there may have been regarding our terms and conditions at the time you...
placed your order. As it states in these terms provided on our website, you paid shipping and handling for a full 30 day supply of our products. You had 14 days starting from the day you placed your order to call our 24/7 customer support center and cancel if you did not wish to continue with your subscription. As you did not do this, after your offer period ended you were billed the full retail price of the products and enrolled in our monthly subscription to receive these products directly to your doorstep. At this time your account has been refunded in full the charges of $88.98 and $89.95. A lead customer support agent will be in contact with your shortly to ensure your satisfaction. We do encourage you to continue using the products you have received, as we are sure you will fall in love with their powerful results!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com+[redacted]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} We apologize for your troubles. During the checkout process there were terms and conditions you had to read and agree to in order to confirm your order. These conditions state that you will have 14 days to try our...
product out and call in and cancel if you wish to do so. If you do not call, then you will be charged for the full retail price of our products. Again, we apologize for any misunderstanding you had regarding our offer. At this time you have been fully refunded the charges you requested. We will be reaching out to you shortly to ensure satisfaction. We hope you will continue to try our product out and see the amazing results you were originally looking for.
Complaint ID: 12654004To whom it may concern, We are unable to find an account under the name of [redacted]. Using the provided phone number/address we located an account for a [redacted]. We will happily assist in settling your account an ensuring your satisfaction with our company. However,...
we need clarification that this is the account of your wife before proceeding. We look forward to hearing from you!Regards,Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
I am rejecting this response because:Boy they are so very helpful regarding this situation. Here are the dates you requested: charged $88.98 and $89.95 on 2/20/18, those were both refunded on 3/9/18. There was a third charge to my account on 3/7/18 for the amount of $89.95. This charge has not been refunded to me as I'm sure they can see on their records. Thank you, [redacted]
Complaint ID:[redacted]To whom it may concern,After receiving this complaint we have reviewed the account of [redacted] in order to better aid in addressing her concerns. We would like to sincerely apologize for any misunderstandings their may have been in regards to our terms and conditions at...
the time your order was placed. As it is stated in the terms on our website, you were to pay $4.90 and $4.95 respectively for the Pure Eyes and the Pure Release cream to be shipped to you. From the day the order was placed, you had 14 days to call us if you wished to discontinue your subscription. When you did not give us a call by the 14th day, you were charged the full retail price for those products, and enrolled in our monthly subscription to receive these products right to your door. At this time, we have refunded your account the charges of $89.95 and $88.98 in totality. A lead customer support agent will be in contact shortly to ensure you’re fully satisfied. We would like ask that you continue to use those products you have received regularly, as we are sure you will experience their great benefits!Regards, Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
I am rejecting this response because:
My account has not reflected an additional credit for the amount of $89.95 that was charged on, or about 3/5/18. This was charged in addition to the charges that were accrued prior. Thank you,[redacted]
To whom it may concern, After receiving this complaint we have reviewed the account of [redacted], in order to better aid in addressing her concerns. We will also be reviewing the customer support calls associated to ensure our company’s standards for quality customer...
service were met. We apologize for any misunderstandings there may have been in regards to our terms and conditions at the time your order was placed. When your order was initially placed on 1/11/18 you paid $4.90 and $4.95 respectively for pur Pure Eyes and Pure Release Cream. You also opted to pay $2.49 for expedited shipping and a free month as a VIP Rewards member. As it is stated in the terms, from the day you place the order, you have until the 14th day to call our 24/7 customer support center if you wished to cancel your subscription. When you did not, you were thereby charged the full retail price of the products you received, and were given a monthly subscription to receive these products right to your doorstep. At this time we have refunded the charges of $88.98 and $89.95 for the Pure eyes and Pure Release cream in full, and a lead customer support agent will be reaching out to you shortly to ensure your satisfaction. We would like you encourage you to continue using the products you have received, as we are sure you will fall in love with the result you experience!Regards,Xavier L[redacted]Purely Organic Cosmeticspurelyorganiccosmetics.freshdesk.com[redacted]
Complaint ID: [redacted]To whom it may concern,Upon receiving this complaint we have looked into the account for [redacted], in order to better assist in settling her account. We apologize for any misunderstandings that there may have been about our terms and conditions, wherein all of the details...
of our 14 day trial period can be found. At this time, Mrs. [redacted]’s account has been refunded in full the amount of $89.95, and a lead customer support agent will be reaching out to her to very soon to ensure her satisfaction. We will also be investigating all calls associated with this account, to be sure that our company’s standards of quality customer support were provided for Mrs. [redacted]. We hope that you will continue to try the products you received, as continuous use is the best way to experience their great benefits. If at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at [redacted] and ask about our great discounts we have going on! We cater to our customers needs by providing custom rebill and shipments cycles that will allow you to receive our products whenever you desire. We only wish to provide excellent products at superior convenience with great customer service. We hope this message meets you well.Xavier L[redacted]Purely Organic Cosmetics+[redacted]@purelyorganiccosmetics.freshdesk.com
Complaint ID: [redacted]To whom it may concern, After receiving this complaint we have reviewed the account of [redacted], the assumed wife of [redacted], in order to better aid in resolving their concerns. We would like to offer a genuine apology for any misunderstandings there may...
have been regarding the terms and conditions of our 14 day subscription offer, and for any inconveniences this may have caused you. We do also sincerely apologize on behalf of the customer support agents who handled your call, for failing to ensure your satisfaction. These representatives will be dealt with accordingly. At this time, we have refunded your account in full the charges of $89.95 for the Pure Release Cream, $88.98 for the Pure Eyes serum, and $4.95 for your VIP Rewards. Moving forward, all subscriptions have been cancelled, and you will receive no future billings or shipments from our company. A lead customer support agent will be in contact with you shorty to settle your account and guarantee that we’ve taken good care in assisting you. We would also like to encourage your wife to continue using our products that she has received, as we know she will fall in love with the amazing results!Sincerely,Xavier L[redacted]Purely Organic Cosmetics[redacted][email protected]
p.p1 {margin: 0.0px 0.0px 0.0px 0.0px; font: 12.0px Helvetica; color: #454545} I apologize for your misunderstanding. Our company provides a 14 day offer where we allow you to try our products out for 14 days with only paying for shipping. We then advise you to call back within your 14 day offer...
and call in to cancel if you wish to do so. If you do not call in within the 14 days then you are charged for the full retail price of our product that we shipped out to you, and you will be sent out our 30 day supply of our product every 30 days until you call in to cancel. All this information was provided to you in the terms and conditions that you had to agree to before your order is confirmed. Again, we do apologize for your troubles and at this time you have been fully refunded and we will be reaching out to you shortly to ensure satisfaction. We do hope you take the pleasure in using our products in a consistent rate so you are able to see the amazing results you were originally looking for.
Complaint Number: [redacted]To whom it may concern, Upon Receiving this complaint we have investigated the account of [redacted], to better aid in handling his concerns in a satisfactory manner. Mr. [redacted] attempted to place his order online, initially. His order was not processed, and our...
customer service team reached out to him to finalize the order on 01/04/18. At this time, the customer authorized the charges of $4.95 and $4.90 for the Pure Release Cream shipping price and Pure Eyes shipping price, respectively, for a total charge of $9.85 on this day. The 14 day trial period was explained to Mr. [redacted]. The representative informed him that he could call our 24/7 customer support center at anytime before the end of his trial to provide us with valuable feedback pertaining to the product, and to let us know if he wished to continue receiving our products. The representative also confirmed Mr.[redacted]’ email address, where he was provided the terms and conditions of our trial. Mr.[redacted] did not call back by the end of the 14 day trial period, which is explained in the terms as starting on the day the order is placed, and thus he was charged the full retail prices of $89.95 for the Pure Release Cream and $88.98 for the Pure Eyes on 01/17/18 for the products in his possession. He was also enrolled in our autoship subscription. At this time we have refunded Mr.[redacted] both charges of $89.95 and $88.98 in full as a courtesy to apologize for any misunderstandings about the terms and conditions of our offer, as well as for any inconveniences this may have caused him. A lead customer support agent will be reaching out very soon to ensure his satisfaction. We hope that you will continue to try the products you received. If at any time you would like to re-enroll in our subscription and have these amazing products delivered directly to you doorstep please give us a call back at [redacted], where a customer service representative will be waiting to let you know about the awesome discounts you qualify for. We hope this message meets you well.Xavier L[redacted]Purely Organic Cosmetics+[redacted]