[redacted] We are in receipt of the complaint filed by [redacted] dated February 11, We havecontacted her directly and apologized for the inconvenience and mis-informationthat was given to her A vehicle purchase/transaction was never consummated with [redacted] Although the facts givenappear to be related to the delivery of a vehicle, this never occurred The real issue at hand, that wasunfortunately never communicated to [redacted] , was that we were havingtrouble getting her deal financed with a lender The sales people involved thought that theycould get approval and thus, continued to “stall” for more time instead ofbeing upfront with [redacted] We, again, have contacted [redacted] and have apologized directlyfor the circumstances and how we did not follow through correctly with herregarding this matter If there are any further questions concerning this matter, Iwould ask that you please contact me directly at [redacted] Sincerely, [redacted] Controller
Response to complaint # [redacted] We are in receipt of this complaint dated February 24, It would appear that this complaint has somehow “duplicated” itself in the system This same complaint and complaint number was received by us on February 2, and responded to and handled on February 6, I have verified with [redacted] that he has received his refund check and has cashed it He also stated that he has attempted to go back into the Revdex.com site and retract his complaint against us Unless there is another issue, which [redacted] did not mention during our conversation, we are considering this complaint resolved Additionally, we would like to make sure that this “duplication” of the same complaint does not count against us in any way, in terms of our Revdex.com rating If you have any questions, I can be reached directly at [redacted] [redacted] Controller
We are in receipt of the complaint filed by Ms*** on April 21, We apologize for any confusion or misunderstanding that may have occurred during the purchase process At the time of this writing, Ms*** has come back into the dealership and has resigned all documentation for
her car purchase and has all the products she wants, and has declined the ones she doesn’t.We believe that we have now resolved Ms*** issues with her car deal, and consider this issue closedIf there are any more questions or matters that may arise, I would ask that you please give me a call directly at ###-###-####.Sincerely,*** ***, Controller
We are in receipt of the above referenced complaint for Ms. *** We apologize for the delay in responding to this complaint as we had several of the people involved with this customer out of the dealership for various reasons We wanted to make sure we did a
proper internal researching of the issues.It is my understanding that our General Sales Manager has contacted Ms*** and we have agreed to refund the full amount of the price of the warranty purchased Ms*** is completely satisfied with this resolution.All of the paperwork to cancel this warranty is being sent to her today (I believe we are scanning and emailing her the forms) Once received back, we will submit the cancelations and refund the full 100% price she originally paid.If there are any more questions or issues regarding this matter, I would ask that you contact me directly at ###-###-####.Sincerely,*** ***, Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First I need to reference complaint ID #*** as to the history of this complaintI did receive $on 10/8/and $on 11/26/I have tried to call *** ***; Controller at Bell Honda several times and of yet received no responseI could not respond to the reference complaint in days due to the time frame of the last payment received on 11/26/This has changed everything and corrupted our whole contractIt has taken up to this week to research the wording used ‘product carrier’ and to actually find out what really happened and the consequences to usAt this point, the contract should be void because of actions taken by Bell HondaHistory: On 8/31/14, I bought the car and signed an agreement with the salesperson *** stating what I would agree to pay for the car, doc fees and taxesFrom signing our agreement with the salesperson, we then went to the finance department and met with Iron to go over our contract including all our fees, maintenance, taxes and finance chargesWhen it came to maintenance we, meaning my wife and I, had decided not to acquire a maintenance contract due to our financial limitationsIron tried to talk us into a contract and we refusedHe went out times saying he needed to talk to his manager (we do not know who this is)The first time Iron came back he offered the ‘Ding and Dent policy’ free if we took the Gap and Maintenance contract (yrs/48,miles)We refusedThe second time he came back from talking to his manager he offered us the ‘Ding and Dent and the Alarm Activation policy’ if we took the Gap and Maintenance contractI asked him if this was free and no charge to usHe told us, ‘Yes’My wife and I discussed this and decided we would take this optionSo we financed the Gap for $and the Maintenance Contract for $We went over the rest of the charges, signed the contract and picked the car up as we have children waiting for usUnfortunately, later we realized the contract was not the amount we had agreed to, stated in the signed agreement with the salespersonIt had $added to the price of the carWe called several times with no response, then *** told us to call and see ***As stated previously by *** ***, Customer Relations Director, they would refund the $I asked at this time, ‘Will anything change with the contract?’ She replied, ‘Everything will be the sameBell Honda would refund the difference'On to the meat of the complaint: On 11/24/14, Bell Honda cancelled our ‘Ding and Dent‘policy with MPP, Mechanical Protection PlanThis company evidently handles our whole maintenance planWe didn’t realize this was done until a week after the payment of $was received in our accountQuite honestly, we didn’t understand why it took Bell Honda different payments to refund our moneyWe called MPP and asked them what we had on our maintenance planThey then told us Bell Honda had cancelled our Ding and Dent policyWe do not know if they cancelled other items at this timeThe $was the money from the cancelled Ding and Dent policyTo conclude: Bell Honda threw in the Ding and Dent and Alarm Activation policy to get us to take the Gap and Maintenance contractThen they added it to the price of the car without our knowledge (complaint #***)Of course, we did not realize what was going on until we researched the problemAs for our contract that we financed, it is now voidWe would never have taken the Maintenance contract and Gap without the ‘free’ items mentioned aboveSo now we have $750+$1979+ finance charges for months (the 31st of this month) plus any taxes that need to be refunded because the contract has been violatedHow can Bell Honda get into our established accounts? We did not sign anything to remove this ‘Ding and Dent’ policy or authorize any change to our contract! We are now checking to see if this action by Bell Honda has violated our legal and/or privacy rightsDo we bring the car back and start over? We are finding out answers to all the questions we have, but definitely believe Bell Honda should stand behind their word and agreements. 1) Bell Honda to replace the Ding and Dent Policy and reactivate or refund the Gap and Maintenance Policy including the extra fees associated with these policies as stated above2) I want a copy of the agreement signed by me and the salesperson '***'This agreement stipulated car price, doc fees and taxes I agreed to payFor some reason that has never been given to us3) If Bell Honda agrees to replace and activate the 'Ding and Dent' policy, we would like a legal document stating that Bell Honda will not be able to access, remove, manipulate anything in our private accounts in the future including the Alarm Activation that is part of our Gap and Maintenance Contract
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me conside*** the options offered to me by Bell Honda I received the cancellation form from the company by email and have signed the form and emailed it back on April 24, I requested a confirmation that my signed form was received, but have not received confirmation I have attached the signed form to this letter It is my understanding that I will be receiving 100% of the cost of the warranty which is $3,and that I will owe nothing additional to Bell Honda and/or its affiliates, warranty company, etc I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
We are in receipt of this second complaint from *** *** His original complaint #*** was completely handled when received on November 21, At that time, *** *** asked for a refund of $for products he did not want as part of his vehicle purchase, the main one being Paintless Dent Repair protection.We refunded the full amount of $he was looking for, $of which was the prorated cancellation of his PDR protection plus an additional $just because that was the amount of refund he was requesting and we were attempting to satisfy his request Both amounts were sent directly to American Honda Finance, the lender for the deal.***
***’s new complaint is a complete puzzle for us He specifically said that he didn’t’ want the extra items, and thus they were cancelled for him and those funds refunded He brings up other points of his contract regarding his GAP coverage and service contract, which he appears he wants to keep However, he continues to say his contract should be “voided” because it was “violated”. He also states that he has called me on several occasions I have received no messages or voicemails from *** *** at all Again, as I stated in the response to the first complaint, there may be a language barrier issue involved where *** *** believes the refund money should go to him versus the lender We have clearly explained that Additionally, in this new complaint, *** *** seems to be wanting us to refund the PDR protection amount again His “disputed amount” is the PDR refund amount of $which has already been refunded.We certainly apologize to *** *** if he feels he did not have a good experience with or at our dealership Given that, we have done everything he as requested as far as cancelling and refunding items that he does not want We do not know what else we can do at this point If there are other products or coverages that *** *** would like to cancel and have refunded, we can certainly do that for him His GAP and service contract coverages still remain in full force, however he can choose to cancel them at any time, but again, the proceeds of these cancellations will go directly to the lender and not *** *** If there is anything I (we) can do, I would ask that *** *** please contact me directly at *** I am happy to try and explain all of his options to him.Sincerely,***
***Controller
[redacted] [redacted] [redacted] We are in receipt of the complaint filed by [redacted] onFebruary 12, 2105 and have researched the matter fully. Our General Sales Manager has reached out to [redacted]directly in regards to his complaint and we have resolved...
his issues. The two main ones being his service contractand the value of his trade. We haveagreed to redo the contract for [redacted]’ vehicle purchase and exclude theservice contract. Additionally, it wasexplained to [redacted] how the value of his car was arrived at. He was also shown that his trade would noteven be able to be “retailed” by our dealership because so many repairs wouldbe necessary to bring it up to saleable standards. It is our understanding that [redacted] is completelyagreeable with the outcomes and resolutions that we provided him. If there are any further questions concerningthis matter, I can be reached directly at [redacted] Sincerely, [redacted]
[redacted] We are in receipt of the complaint filed by [redacted]dated February 11, 2015. We havecontacted her directly and apologized for the inconvenience and mis-informationthat was given to her. A vehicle purchase/transaction...
was never consummated with[redacted]. Although the facts givenappear to be related to the delivery of a vehicle, this never occurred. The real issue at hand, that wasunfortunately never communicated to [redacted], was that we were havingtrouble getting her deal financed with a lender. The sales people involved thought that theycould get approval and thus, continued to “stall” for more time instead ofbeing upfront with [redacted]. We, again, have contacted [redacted] and have apologized directlyfor the circumstances and how we did not follow through correctly with herregarding this matter. If there are any further questions concerning this matter, Iwould ask that you please contact me directly at [redacted] Sincerely, [redacted] Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 4/24/15, I spoke with [redacted] who said he was the Sales Manager at Bell Honda. He apologized for the “misunderstanding” and stated that he would cancel the warranty as of the date of sale and give me a full refund of the $3,000. He said the check would be sent to me and that it would be made out to me and that I would owe nothing, I just needed to sign the form that he later emailed to me. After receiving the form, I immediately signed it per [redacted]’s instructions and emailed it back to him. On 4/27/15, I got confirmation from [redacted] that he received the signed form from me and forwarded it with instructions and that it was “all handled.” On 5/5/15, I received a copy of a check that the warranty company sent to the company my vehicle is no longer financed with in the amount of $2,572.43. I contacted [redacted] and send him a copy of the check to inform him that the check wasn’t made out to me, the policy wasn’t cancelled as of the date of sale, and the check wasn’t for the $3,000 he promised. On 5/7/15 I received a response from [redacted] that he was working on it. He had been in Washington on a fishing trip all week, but that he would get it fixed for me. He assured me he would get it handled. He said he would call with an update, but he never called. On 5/13/15, I contacted [redacted] again requesting status of my refund check. [redacted] said that I should have the check in my mailbox by the following Monday or I was more than welcome to come by Bell Honda and pick it up at the reception desk. I told him I preferred that he mail the check and I confirmed my mailing address. He said if I didn’t have it that following Monday, to call. On 5/18/15 I received a check from Bell Honda in the amount of $427.57. I contacted [redacted] and asked where the rest of the $3,000 refund was. [redacted] did not contact me after that. I tried to contact him twice again on 5/27/15. In Bell Honda’s response to my Revdex.com Complaint, [redacted] was listed as the Controller. The response said that if there were any further questions, to contact Mr. [redacted] at ###-###-####. I called and left a voicemail message for Mr. [redacted] on 5/22/15 at 1:28 p.m. and even spoke to someone at Bell Honda that said Mr. [redacted] was in the office that day and that he would either return my call that day or the next day, even though it was a Saturday. He never called. Today is 6/1/15 I left another voicemail message for Mr. [redacted] at 3:11 p.m. and have yet to hear from him. I am beyond frustrated with this company. I understand that mistakes happen but I am disappointed that [redacted] told me my check was ready when he KNEW it was only for $427.57. He never told me the remaining $2,572.43 would need to be refunded from the company I am no longer financed with because something got screwed up and the warranty company issued the refund check incorrectly. I still have not received the remaining $2,572.43 and nobody is returning my calls.
Regards,
Michele [redacted]
The problem with my a.c. is still not fixed. You have not gone above and beyond for me, otherwise I would have working a.c.right now. The problem that I walked into bell Honda with on day 1 is still the problem I am having today. Many parts were replaced and yes I received employee pricing which was great and I appreciated that. I understand that my car is older and has many miles on it, I understand that things need to be replaced on vehicles but usually when things are replaced the problem is fixed. It is very clear that no one at Honda can find the real problem otherwise this wouldn't be an issue. I want a refund for the money I did spend so that I can take my car to someone who can fix the problem.
Dear Revdex.com Representative,We have taken the time to thoroughly review and investigate this Complaint.There was a duplicate Revdex.com Complaint filed on 4/18/17, against us, under a different name using the same address listed on this Complaint. To date we have mailed a total of three...
(3) $25.00 gift cards to this address.Bell Honda follows all State and Federal Marketing Rules and Regulations. We take pride in our incentive offers and always strive to provide a high level of customer service. Unfortunately, we believe this matter falls into ARS 13-2310, as we believe this Complaint is a mere artifice to defraud, and knowingly obtain a benefit by means of fraudulent representation. At this time we do not wish to pursue this matter further.We appreciate the opportunity to respond to this matter. Best,Gizelle C[redacted]Compliance Director
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
Dear Revdex.com representative,Our Service Director has left Mrs. [redacted] several messages, prior to the Revdex.com Complaint filed and has left one after. Our Service Director sent an email to Mrs. [redacted] today for contact so he can discuss the replacement of the glass.Mrs. [redacted] needs to contact Gwen Denney,...
Service Director at 602-298-2086.We appreciate the opportunity to respond and hope to resolve this issue with Mrs. [redacted] as soon as she makes contact.Best, Gizelle C[redacted]Compliance Director
We received Ms. [redacted]’s follow-up correspondence dated June 1, 2015. I spoke personally with Ms. [redacted] upon receiving this second complaint and discussed the fact that she had yet to receive her funds. We coordinated with [redacted] to get this money released and overnighted to Ms. [redacted] last week. I called Ms. [redacted] this morning to verify that she had received a check from [redacted], and she stated that she had. If there are any other issues that arise regarding this situation, I can be reached directly at ###-###-####. Sincerely, [redacted]Controller
Response to complaint# [redacted] – [redacted] We are in receipt of the complaint filed by [redacted]dated December 10, 2014. A search of our Customer Relations database based on thephone number provided by [redacted] on his complaint, yielded one record. That record has...
been completely deleted fromour system. If [redacted] were to receive any more calls from BellHonda, I would ask that he please notify me immediately so that we candetermine who is making the calls and take the appropriate disciplinaryaction. I can be reached directly at[redacted] Thank you [redacted]Controller, Bell Honda
I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and false pretenses by a representative of Bell Honda. This would allow me to quietly end my relationship with Bell Honda and Van Tuyl.
Response to complaint #[redacted]We have read the complaint filed by Mr. [redacted] and apologize for the delayed response.After receiving the complaint on October 12, 2015 our Service Director attempted to contact Mr. [redacted] at ###-###-#### at 2:55pm leaving him a voice message to...
please return his call so that we could resolve the issue. Then, on October 13, 2015 our Service Director attempted a second time to call Mr. [redacted] leaving him another voice message at 11:32am. Again, on October 14, 2015 our Service Director attempted a third time to reach Mr. [redacted] leaving him another voice message at 11:25am. Our final attempt to resolve the issue was this morning October 15, 2015 leaving Mr. [redacted] a voice message to please return our call at 8:25am. At this point, we are unsure if Mr. [redacted] wants to make contact with us to resolve the issue and we do not want to delay the response to the Revdex.com.If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller
Dear Revdex.com Representative,We have taken the time to review this Complaint and research this matter.When Ms. [redacted] brought in her vehicle she had multiple issues with her 2007 Accord. The Accord had 222,000 miles on it. Her original complaint was that her A/C was not cooling. We had...
to replace the items that we could visually see were leaking Freon. After replacing those items, the pressure in the system changed and we found that the expansion valve and the A/C hose also needed to be replaced. When a vehicle has the mileage Ms. [redacted]s vehicle has it is not uncommon for it to have multiple issues, especially when rubber hoses and O-rings are involved. We do not start off by recommending that all components be replaced until it can be determined that they have failed. We feel that we have already gone above and beyond in assisting Ms. [redacted]. We gave Ms. [redacted] employee pricing, due to the fact that at the time of the repairs her brother was employed at Bell Honda.We appreciate the opportunity to respond.Best, Gizelle C**Compliance Director
[redacted] We are in receipt of the complaint filed by [redacted] dated February 11, We havecontacted her directly and apologized for the inconvenience and mis-informationthat was given to her A vehicle purchase/transaction was never consummated with [redacted] Although the facts givenappear to be related to the delivery of a vehicle, this never occurred The real issue at hand, that wasunfortunately never communicated to [redacted] , was that we were havingtrouble getting her deal financed with a lender The sales people involved thought that theycould get approval and thus, continued to “stall” for more time instead ofbeing upfront with [redacted] We, again, have contacted [redacted] and have apologized directlyfor the circumstances and how we did not follow through correctly with herregarding this matter If there are any further questions concerning this matter, Iwould ask that you please contact me directly at [redacted] Sincerely, [redacted] Controller
Response to complaint # [redacted] We are in receipt of this complaint dated February 24, It would appear that this complaint has somehow “duplicated” itself in the system This same complaint and complaint number was received by us on February 2, and responded to and handled on February 6, I have verified with [redacted] that he has received his refund check and has cashed it He also stated that he has attempted to go back into the Revdex.com site and retract his complaint against us Unless there is another issue, which [redacted] did not mention during our conversation, we are considering this complaint resolved Additionally, we would like to make sure that this “duplication” of the same complaint does not count against us in any way, in terms of our Revdex.com rating If you have any questions, I can be reached directly at [redacted] [redacted] Controller
We are in receipt of the complaint filed by Ms*** on April 21, We apologize for any confusion or misunderstanding that may have occurred during the purchase process At the time of this writing, Ms*** has come back into the dealership and has resigned all documentation for
her car purchase and has all the products she wants, and has declined the ones she doesn’t.We believe that we have now resolved Ms*** issues with her car deal, and consider this issue closedIf there are any more questions or matters that may arise, I would ask that you please give me a call directly at ###-###-####.Sincerely,*** ***, Controller
We are in receipt of the above referenced complaint for Ms. *** We apologize for the delay in responding to this complaint as we had several of the people involved with this customer out of the dealership for various reasons We wanted to make sure we did a
proper internal researching of the issues.It is my understanding that our General Sales Manager has contacted Ms*** and we have agreed to refund the full amount of the price of the warranty purchased Ms*** is completely satisfied with this resolution.All of the paperwork to cancel this warranty is being sent to her today (I believe we are scanning and emailing her the forms) Once received back, we will submit the cancelations and refund the full 100% price she originally paid.If there are any more questions or issues regarding this matter, I would ask that you contact me directly at ###-###-####.Sincerely,*** ***, Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
First I need to reference complaint ID #*** as to the history of this complaintI did receive $on 10/8/and $on 11/26/I have tried to call *** ***; Controller at Bell Honda several times and of yet received no responseI could not respond to the reference complaint in days due to the time frame of the last payment received on 11/26/This has changed everything and corrupted our whole contractIt has taken up to this week to research the wording used ‘product carrier’ and to actually find out what really happened and the consequences to usAt this point, the contract should be void because of actions taken by Bell HondaHistory: On 8/31/14, I bought the car and signed an agreement with the salesperson *** stating what I would agree to pay for the car, doc fees and taxesFrom signing our agreement with the salesperson, we then went to the finance department and met with Iron to go over our contract including all our fees, maintenance, taxes and finance chargesWhen it came to maintenance we, meaning my wife and I, had decided not to acquire a maintenance contract due to our financial limitationsIron tried to talk us into a contract and we refusedHe went out times saying he needed to talk to his manager (we do not know who this is)The first time Iron came back he offered the ‘Ding and Dent policy’ free if we took the Gap and Maintenance contract (yrs/48,miles)We refusedThe second time he came back from talking to his manager he offered us the ‘Ding and Dent and the Alarm Activation policy’ if we took the Gap and Maintenance contractI asked him if this was free and no charge to usHe told us, ‘Yes’My wife and I discussed this and decided we would take this optionSo we financed the Gap for $and the Maintenance Contract for $We went over the rest of the charges, signed the contract and picked the car up as we have children waiting for usUnfortunately, later we realized the contract was not the amount we had agreed to, stated in the signed agreement with the salespersonIt had $added to the price of the carWe called several times with no response, then *** told us to call and see ***As stated previously by *** ***, Customer Relations Director, they would refund the $I asked at this time, ‘Will anything change with the contract?’ She replied, ‘Everything will be the sameBell Honda would refund the difference'On to the meat of the complaint: On 11/24/14, Bell Honda cancelled our ‘Ding and Dent‘policy with MPP, Mechanical Protection PlanThis company evidently handles our whole maintenance planWe didn’t realize this was done until a week after the payment of $was received in our accountQuite honestly, we didn’t understand why it took Bell Honda different payments to refund our moneyWe called MPP and asked them what we had on our maintenance planThey then told us Bell Honda had cancelled our Ding and Dent policyWe do not know if they cancelled other items at this timeThe $was the money from the cancelled Ding and Dent policyTo conclude: Bell Honda threw in the Ding and Dent and Alarm Activation policy to get us to take the Gap and Maintenance contractThen they added it to the price of the car without our knowledge (complaint #***)Of course, we did not realize what was going on until we researched the problemAs for our contract that we financed, it is now voidWe would never have taken the Maintenance contract and Gap without the ‘free’ items mentioned aboveSo now we have $750+$1979+ finance charges for months (the 31st of this month) plus any taxes that need to be refunded because the contract has been violatedHow can Bell Honda get into our established accounts? We did not sign anything to remove this ‘Ding and Dent’ policy or authorize any change to our contract! We are now checking to see if this action by Bell Honda has violated our legal and/or privacy rightsDo we bring the car back and start over? We are finding out answers to all the questions we have, but definitely believe Bell Honda should stand behind their word and agreements. 1) Bell Honda to replace the Ding and Dent Policy and reactivate or refund the Gap and Maintenance Policy including the extra fees associated with these policies as stated above2) I want a copy of the agreement signed by me and the salesperson '***'This agreement stipulated car price, doc fees and taxes I agreed to payFor some reason that has never been given to us3) If Bell Honda agrees to replace and activate the 'Ding and Dent' policy, we would like a legal document stating that Bell Honda will not be able to access, remove, manipulate anything in our private accounts in the future including the Alarm Activation that is part of our Gap and Maintenance Contract
Regards,
*** ***
Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me conside*** the options offered to me by Bell Honda I received the cancellation form from the company by email and have signed the form and emailed it back on April 24, I requested a confirmation that my signed form was received, but have not received confirmation I have attached the signed form to this letter It is my understanding that I will be receiving 100% of the cost of the warranty which is $3,and that I will owe nothing additional to Bell Honda and/or its affiliates, warranty company, etc I will wait for the business to perform this action and, if it does, will consider this complaint resolved.Regards,*** ***
We are in receipt of this second complaint from *** *** His original complaint #*** was completely handled when received on November 21, At that time, *** *** asked for a refund of $for products he did not want as part of his vehicle purchase, the main one being Paintless Dent Repair protection.We refunded the full amount of $he was looking for, $of which was the prorated cancellation of his PDR protection plus an additional $just because that was the amount of refund he was requesting and we were attempting to satisfy his request Both amounts were sent directly to American Honda Finance, the lender for the deal.***
***’s new complaint is a complete puzzle for us He specifically said that he didn’t’ want the extra items, and thus they were cancelled for him and those funds refunded He brings up other points of his contract regarding his GAP coverage and service contract, which he appears he wants to keep However, he continues to say his contract should be “voided” because it was “violated”. He also states that he has called me on several occasions I have received no messages or voicemails from *** *** at all Again, as I stated in the response to the first complaint, there may be a language barrier issue involved where *** *** believes the refund money should go to him versus the lender We have clearly explained that Additionally, in this new complaint, *** *** seems to be wanting us to refund the PDR protection amount again His “disputed amount” is the PDR refund amount of $which has already been refunded.We certainly apologize to *** *** if he feels he did not have a good experience with or at our dealership Given that, we have done everything he as requested as far as cancelling and refunding items that he does not want We do not know what else we can do at this point If there are other products or coverages that *** *** would like to cancel and have refunded, we can certainly do that for him His GAP and service contract coverages still remain in full force, however he can choose to cancel them at any time, but again, the proceeds of these cancellations will go directly to the lender and not *** *** If there is anything I (we) can do, I would ask that *** *** please contact me directly at *** I am happy to try and explain all of his options to him.Sincerely,***
***Controller
[redacted] [redacted] [redacted] We are in receipt of the complaint filed by [redacted] onFebruary 12, 2105 and have researched the matter fully. Our General Sales Manager has reached out to [redacted]directly in regards to his complaint and we have resolved...
his issues. The two main ones being his service contractand the value of his trade. We haveagreed to redo the contract for [redacted]’ vehicle purchase and exclude theservice contract. Additionally, it wasexplained to [redacted] how the value of his car was arrived at. He was also shown that his trade would noteven be able to be “retailed” by our dealership because so many repairs wouldbe necessary to bring it up to saleable standards. It is our understanding that [redacted] is completelyagreeable with the outcomes and resolutions that we provided him. If there are any further questions concerningthis matter, I can be reached directly at [redacted] Sincerely, [redacted]
[redacted] We are in receipt of the complaint filed by [redacted]dated February 11, 2015. We havecontacted her directly and apologized for the inconvenience and mis-informationthat was given to her. A vehicle purchase/transaction...
was never consummated with[redacted]. Although the facts givenappear to be related to the delivery of a vehicle, this never occurred. The real issue at hand, that wasunfortunately never communicated to [redacted], was that we were havingtrouble getting her deal financed with a lender. The sales people involved thought that theycould get approval and thus, continued to “stall” for more time instead ofbeing upfront with [redacted]. We, again, have contacted [redacted] and have apologized directlyfor the circumstances and how we did not follow through correctly with herregarding this matter. If there are any further questions concerning this matter, Iwould ask that you please contact me directly at [redacted] Sincerely, [redacted] Controller
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.
On 4/24/15, I spoke with [redacted] who said he was the Sales Manager at Bell Honda. He apologized for the “misunderstanding” and stated that he would cancel the warranty as of the date of sale and give me a full refund of the $3,000. He said the check would be sent to me and that it would be made out to me and that I would owe nothing, I just needed to sign the form that he later emailed to me. After receiving the form, I immediately signed it per [redacted]’s instructions and emailed it back to him. On 4/27/15, I got confirmation from [redacted] that he received the signed form from me and forwarded it with instructions and that it was “all handled.” On 5/5/15, I received a copy of a check that the warranty company sent to the company my vehicle is no longer financed with in the amount of $2,572.43. I contacted [redacted] and send him a copy of the check to inform him that the check wasn’t made out to me, the policy wasn’t cancelled as of the date of sale, and the check wasn’t for the $3,000 he promised. On 5/7/15 I received a response from [redacted] that he was working on it. He had been in Washington on a fishing trip all week, but that he would get it fixed for me. He assured me he would get it handled. He said he would call with an update, but he never called. On 5/13/15, I contacted [redacted] again requesting status of my refund check. [redacted] said that I should have the check in my mailbox by the following Monday or I was more than welcome to come by Bell Honda and pick it up at the reception desk. I told him I preferred that he mail the check and I confirmed my mailing address. He said if I didn’t have it that following Monday, to call. On 5/18/15 I received a check from Bell Honda in the amount of $427.57. I contacted [redacted] and asked where the rest of the $3,000 refund was. [redacted] did not contact me after that. I tried to contact him twice again on 5/27/15. In Bell Honda’s response to my Revdex.com Complaint, [redacted] was listed as the Controller. The response said that if there were any further questions, to contact Mr. [redacted] at ###-###-####. I called and left a voicemail message for Mr. [redacted] on 5/22/15 at 1:28 p.m. and even spoke to someone at Bell Honda that said Mr. [redacted] was in the office that day and that he would either return my call that day or the next day, even though it was a Saturday. He never called. Today is 6/1/15 I left another voicemail message for Mr. [redacted] at 3:11 p.m. and have yet to hear from him. I am beyond frustrated with this company. I understand that mistakes happen but I am disappointed that [redacted] told me my check was ready when he KNEW it was only for $427.57. He never told me the remaining $2,572.43 would need to be refunded from the company I am no longer financed with because something got screwed up and the warranty company issued the refund check incorrectly. I still have not received the remaining $2,572.43 and nobody is returning my calls.
Regards,
Michele [redacted]
The problem with my a.c. is still not fixed. You have not gone above and beyond for me, otherwise I would have working a.c.right now. The problem that I walked into bell Honda with on day 1 is still the problem I am having today. Many parts were replaced and yes I received employee pricing which was great and I appreciated that. I understand that my car is older and has many miles on it, I understand that things need to be replaced on vehicles but usually when things are replaced the problem is fixed. It is very clear that no one at Honda can find the real problem otherwise this wouldn't be an issue. I want a refund for the money I did spend so that I can take my car to someone who can fix the problem.
Dear Revdex.com Representative,We have taken the time to thoroughly review and investigate this Complaint.There was a duplicate Revdex.com Complaint filed on 4/18/17, against us, under a different name using the same address listed on this Complaint. To date we have mailed a total of three...
(3) $25.00 gift cards to this address.Bell Honda follows all State and Federal Marketing Rules and Regulations. We take pride in our incentive offers and always strive to provide a high level of customer service. Unfortunately, we believe this matter falls into ARS 13-2310, as we believe this Complaint is a mere artifice to defraud, and knowingly obtain a benefit by means of fraudulent representation. At this time we do not wish to pursue this matter further.We appreciate the opportunity to respond to this matter. Best,Gizelle C[redacted]Compliance Director
Please see attachment.
Thank you,
Tina J[redacted]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint...
resolved.
Regards,
[redacted]
Dear Revdex.com representative,Our Service Director has left Mrs. [redacted] several messages, prior to the Revdex.com Complaint filed and has left one after. Our Service Director sent an email to Mrs. [redacted] today for contact so he can discuss the replacement of the glass.Mrs. [redacted] needs to contact Gwen Denney,...
Service Director at 602-298-2086.We appreciate the opportunity to respond and hope to resolve this issue with Mrs. [redacted] as soon as she makes contact.Best, Gizelle C[redacted]Compliance Director
We received Ms. [redacted]’s follow-up correspondence dated June 1, 2015. I spoke personally with Ms. [redacted] upon receiving this second complaint and discussed the fact that she had yet to receive her funds. We coordinated with [redacted] to get this money released and overnighted to Ms. [redacted] last week. I called Ms. [redacted] this morning to verify that she had received a check from [redacted], and she stated that she had. If there are any other issues that arise regarding this situation, I can be reached directly at ###-###-####. Sincerely, [redacted]Controller
Response to complaint# [redacted] – [redacted] We are in receipt of the complaint filed by [redacted]dated December 10, 2014. A search of our Customer Relations database based on thephone number provided by [redacted] on his complaint, yielded one record. That record has...
been completely deleted fromour system. If [redacted] were to receive any more calls from BellHonda, I would ask that he please notify me immediately so that we candetermine who is making the calls and take the appropriate disciplinaryaction. I can be reached directly at[redacted] Thank you [redacted]Controller, Bell Honda
I would be satisfied with a full refund on the extended warranty, as it was sold to me under dishonest and false pretenses by a representative of Bell Honda. This would allow me to quietly end my relationship with Bell Honda and Van Tuyl.
Response to complaint #[redacted]We have read the complaint filed by Mr. [redacted] and apologize for the delayed response.After receiving the complaint on October 12, 2015 our Service Director attempted to contact Mr. [redacted] at ###-###-#### at 2:55pm leaving him a voice message to...
please return his call so that we could resolve the issue. Then, on October 13, 2015 our Service Director attempted a second time to call Mr. [redacted] leaving him another voice message at 11:32am. Again, on October 14, 2015 our Service Director attempted a third time to reach Mr. [redacted] leaving him another voice message at 11:25am. Our final attempt to resolve the issue was this morning October 15, 2015 leaving Mr. [redacted] a voice message to please return our call at 8:25am. At this point, we are unsure if Mr. [redacted] wants to make contact with us to resolve the issue and we do not want to delay the response to the Revdex.com.If there is any other information needed, please do not hesitate to contact me at ###-###-####.Sincerely,Keeley B[redacted]Controller
Dear Revdex.com Representative,We have taken the time to review this Complaint and research this matter.When Ms. [redacted] brought in her vehicle she had multiple issues with her 2007 Accord. The Accord had 222,000 miles on it. Her original complaint was that her A/C was not cooling. We had...
to replace the items that we could visually see were leaking Freon. After replacing those items, the pressure in the system changed and we found that the expansion valve and the A/C hose also needed to be replaced. When a vehicle has the mileage Ms. [redacted]s vehicle has it is not uncommon for it to have multiple issues, especially when rubber hoses and O-rings are involved. We do not start off by recommending that all components be replaced until it can be determined that they have failed. We feel that we have already gone above and beyond in assisting Ms. [redacted]. We gave Ms. [redacted] employee pricing, due to the fact that at the time of the repairs her brother was employed at Bell Honda.We appreciate the opportunity to respond.Best, Gizelle C**Compliance Director