PuroClean

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Regards,
[redacted]
 
In regards to the statement sent from [redacted] on the form OS21 , if you look at the date on the form that he [redacted] filled out himself, you will see that it was never sent to me till march 2014.I didn't even realize till now why he had me post date it and send it back , in finding that the time frame was crucial to getting the title within the 30 days know I understand.Again asking me to lie just as he did to say the tow truck driver damaged property getting the car. Also no were did it say on any of his business cards or correspondence that he would get me close to getting a TITLE or we almost got the TITLE. I was told to sit back relax and not to worry that I was in good professional hands and to stop calling him, and that was once every couple weeks . Now he wants to put the blame on [redacted], because of his incompetence. [redacted] told me after the auction date was in the paper, that the day after the auction the car was legally mine. He lied , do you think if I had this car in a safe place for a year I would all of a sudden expose it to be taken, NO. All anyone has to do is look at the paper work that [redacted] sent me before, during and after , it will prove he lied and did not do his job in a professional manner, as he admitted in his E- mail to me, We made a mistake. That Mistake(incompetence), however you put, still cost me a great deal of money . As far as compensation I find it fitting that [redacted] pay the $2088.39. This  a fair amount to the amount I could have gotten. Thank You [redacted].

Complaint: [redacted]
I am rejecting this response because:Completion date was agreed to and solid.  I forged nothing.  I entered the date we discussed and was under the impression [redacted] did the same on his copy of our contract.  I thought he wrote down Nov 22 in f[redacted]t of me, but I don’t have video evidence of this.  [redacted] was and has been aware of this from our earliest conversations and I have text logs to prove this of his multiple promises to have it completed before Thanksgiving, including before he even drew up the contract.  My pregnancy has defined the deadline of this project and if I thought [redacted] was unable to commit to a deadline in the first place, I never would have hired him for the job.  That’s how important this has been to me.  There is nothing left to resolve.  We now have to come up with an alternative solution for our cats.  What is up has to come down and the project is terminated, so there is nothing left to resolve aside from reimbursement and repairs to my roof.  My family is staying in the house with us for an undetermined amount of time to help with the baby.  I knew this when planning this project and, again, never would have hired [redacted] if I knew he intended to be doing work past Thanksgiving while they are here.  My roof has to be patched and I do not feel safe having [redacted] on my property or being forced to interact with him any further.  Even if we were able to resume this project say, years from now, I wouldn’t want [redacted] to do it as he has proven himself so untrustworthy and unreliable. As for the review situation on [redacted], I contacted [redacted] customer support because given their website design, I was unable to respond to [redacted]’s reply to my review wherein he tried to slander me and my husband.  I followed the advice I was given and left a separate review as an amendment, which I stated in the amendment.  It’s clear I am not a different person and it is about the same job.  I can provide chat logs with [redacted] Support to verify this.  I did not want to leave a separate review.  I’m not trying to leave him hundreds of one-star reviews and ruin his rating.  I simply needed to respond to his reply and this was the only way to accomplish that.  It is also required that in order to submit a review, you must enter a star rating, so I just picked the same as I did before.  I can even contact [redacted] again and see what they can do to make sure the additional 1 star doesn’t affect his rating, but they assured me this wouldn’t show up as a verified review anyway, which was fine to me; I just needed to be able to respond.  I am also a pro on [redacted] and am accustomed to dealing with their support team. At no point did [redacted] make the distinction either verbally or in writing between finishing the Pergola portion of the job vs. the entire job.  Again, an open, unenclosed pergola is useless to me and if he had made this distinction I would have objected outright and refused to work with him.  He admits he knew it was to keep the cats safe- how is an open pergola accomplishing that?  Even if this WAS what he has promised, it is not what he has done.  He didn’t do what he said he was going to and left it in a haphazard, half-finished state held up with braces with no crisscrossing beams on top and the beams he attached to my roof unsealed and vulnerable to leaks.  My reasons for wanting this catio are as discussed; to protect my cats and get the litterbox out of the house.  The deadline was firm because of my due date and my family’s arrival.  [redacted] doesn’t even need to know my reasons or motivations.  I shouldn’t even have to share that information with him.  I shouldn’t have to beg and plead and share family details in order to get him to do his job.  He just needed to do what was outlined by the date agreed upon.  And of course the dimensions are not in the photo of someone else’s catio on someone else’s house…?  It’s in the contract!  [redacted] has been aware of my due date and obviously pregnant state and again, perfectly aware that the deadline was Thanksgiving.  We didn’t incorrectly measure anything.  I did not measure from the temporary braces, but from where the walls will end.  Even if I measured from the overhanging far edges, it is still short.  [redacted] has attempted to assert that the square footage of the ROOF is what matters when he knows this is not the case.  The contract specifies an ENCLOSURE measuring 11x20, not a roof.  I have photos showing this with a 25ft measuring tape. Only the DAY OF finally starting work on my property on November 21st, did [redacted] object to following the picture I had submitted.  If he had raised these concerns when he first visited and gave me an estimate, I wouldn’t have hired him and I made it clear I was not happy with his idea.  Given the date, I felt very trapped and had already paid 50% down.  He literally backed me into a corner.  I have spoken with my brother-in-law, who builds houses, and he sees no reason why it couldn’t have been done below the roofline by erecting a frame against the brick wall or cutting notches to come out under the roof and using brackets or something similar.  What he did is not slightly different, it is a major deviation and an even further deviation from what he said he was going to do when we talked in person.  The house in the picture I submitted is brick, also has gutters, as well as hardy board under the eaves and a window inside.  I scoured Google images for that photo; I couldn’t find anything closer.  I never agreed to beams placed on the roof where [redacted] put them.  To reiterate, he told me he was going to use wedges and have them coming out right on top and over the gutters.  Instead, he went up about a full foot higher, didn’t use wedges, and attached everything directly to my roof.  He never got my permission to do this.  It looks ridiculous.  I never agreed to this.  He just made the work easier for himself and pretended like he was doing me a big favor. [redacted] DID knowingly leave my roof in a vulnerable state.  I twisted nothing.  He left it unsealed on the 21st, didn’t say anything about it, and then didn’t show as promised the following day to finish the job.  He didn’t mention it or notify me until Saturday.  Leaving it in that state even for a day is unacceptable.  He apparently intended to leave it like this for a week as his group text stated they wouldn’t be back at work until the 27th.  This is Texas; weather forecasts change all the time and are wildly inaccurate.  It’s also humid and I have mold allergies.  The roof he nailed into is directly above the baby’s nursery and my bathroom and bedroom. I never complained that [redacted] showed up at 10:30pm to give me a quote, I only said that it was dark when he arrived.  I brought this up because it clearly affected [redacted]’s ability to give an accurate estimate; something I would have thought he would know better than to do.  When he came back in the daylight and changed his mind almost a week later I thought this was unprofessional and worth mentioning because it speaks to his character.   I have had dozens of easy and positive interactions with contractors both here in DFW and in Tennessee.  My husband and I have never sued anyone.  We did file a complaint through [redacted] against a contractor who also didn’t do a job to spec and ruined our hardwood floors.  This was done entirely through their “[redacted] Guarantee” resolution process and there was no litigation involved.  We rightfully won that dispute. I HAVE had background checks done and can provide them.  My record is perfectly clean.  I’ve worked for a fortune 500 company and have a BFA and MFA.  I paid 50% down, $2,875, to be precise, as agreed upon and was to pay the remainder upon completion.  The labor that [redacted] and his crew did is useless and was not what was agreed upon, done to spec, or by the deadline.  I shouldn’t be forced to pay for something I did not want.  Just because labor was done, doesn’t mean there must be compensation.  If I hire someone to mow my lawn, and instead they show up and do jumping jacks for an hour, I’m not obligated to pay them anything. [redacted] has never made a request for a payment draw!  He’s never said anything like this and there is nothing in the contract about payment draws!  It hasn’t even BEEN two weeks since I paid [redacted] 50% on November 14th!  He’s literally making this up.  I never offered to trade a mural painting in lieu of the remaining balance!!!  This is absolutely infuriating!  We had one friendly conversation about my work and what all I did in f[redacted]t of his crew- I was wearing my ap[redacted] as I work on my paintings at home.  I never made such a request and never would.  This is unbelievable!  I have text logs to prove every single delay and change of plans.  If you simply read through my first complaint, you can count them up for yourself.
Regards,
[redacted]

[redacted]
AKA OHIO Titles Online
POB 221152 - Cleveland, Ohio 44122 - [redacted]
Email: [redacted]
Revdex.com…[email protected]
Re: Complaint [redacted]
We would very much like to respond to the complaint but your web site will not allow us to do so.
For your edification please be advised that we will absolutely do the work we are required to do if and when the State of [redacted] will release the [redacted] form he ([redacted]) was required to file with the State of [redacted] within 30 days of completion of the work and abandonment of the vehicle in their shop. [redacted] did not do file an OS21 form and failed to advise us of this fact. When we prepared the paperwork, advertised the auction, etc we were advised the OS21 form had never been filed with the State after he ([redacted]) made application for title (this item would have been easily corrected had he retained possession of the vehicle). We advised [redacted] that we will file the form with the State of [redacted] and pay for all ads (as a token of good will). After we filed the form with the State of [redacted] allowed the vehicle to be removed from his property by the lien-holder ([redacted] knew he had to have possession of the vehicle to complete the auction/sale (he safeguarded the subject vehicle for over a year and cannot run an auction/sale without the vehicle being in your possession). In fact, he told [redacted], “I saw their tow truck go by my shop.” Without the vehicle in his possession the State of [redacted] will not sign off on the OS21 form and allow the auction/sale of the vehicle. He blames us because the lien-holder took their property back.
We never told [redacted] we would provide him a title, merely the paperwork to obtain the title and it would seem his stories are getting better with the telling.
He also failed to tell you he threatened me ([redacted]) and that I told him the conversation was over, “do as you will.”
It is easy to verify our response and I would hope this is done.
Sincerely,
[redacted]
Ohio Titles