[redacted] ...⇄ May 9, 2017Revdex.com of New Jersey1262 Whitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: Complaint ID [redacted] Consumer: [redacted] Dear [redacted]
*This letter is to acknowledge the above referenced complaint dated May 8, 2017 regarding the above matter. [redacted] contacted AutoSource on April 28, 2017 regarding her AutoSource contract which she wanted to cancel. [redacted] was advised at that time that her contract was not in our system and was redirected to the selling dealer, [redacted]. Since then nothing has changed.We do not understand the reason for this complaint as we do not have a contract to cancel. We feel their complaint towards AutoSource is unfounded. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours,Denise C[redacted] Customer Service Manager
Dear [redacted] This letter is in response to your letter dated October 13, 2016, regarding the above matter. On October 11, 2016, [redacted] Werks opened a claim on behalf of [redacted] In doing so, they stated that his vehicle was in need of repair/replacement of its power steering rack and pinion, catalytic metering valve, rear suspension air bags, and suspension compressor.The AutoSource contract is a named covered component contract which is broken down by categories and the components that are covered are named. If a component is not named on the consumer’s contract it is not covered. Each paragraph ends with the statement “Coverage limited to above named components.”As such, the power steering rack and pinion is a named covered component and therefore this portion of [redacted] claim was adjudicated in the amount of $1,067.00 minus his $100.00 deductible for a net amount of $967.00. The catalytic metering valve, rear suspension air bags, and suspension compressor are not named and therefore this portion of [redacted] claim was declined and would be his responsibility.In regard to the types of parts AutoSource uses, the contract in the “General Provisions” section, Point #8 states “Costs to repair or replace Covered Parts means the usual and fair charges for the repair/replacement of Covered Parts using (i) established industry time and labor guides published in nationally recognized manuals and (ii) replacement parts which are of like kind and quality, including used, refurbished, reconditioned, non-original manufacturer or aftermarket parts. The consumer has the right to use whichever type of part they desire. The amount AutoSource would authorize can be used a credit toward the repair and the consumer would be responsible for the difference. This was explained to [redacted] by customer service.The Claims Procedure section, point #6 states that once AutoSource has issued a claim authorization number, the consumer should call and review with his service repair facility any charges for his account.I have included for your records a copy of [redacted] contract.We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.Very truly yours,Denise C[redacted]Customer Service Manager
Tell us why here...
Ms. [redacted] ...⇄ June 3, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 2, 2016. I would like to reiterate the following facts: the AutoSource contract is a named covered component contract, i.e. only those components named are covered. The fact still remains the wastegates are not named covered components in the AutoSource contract and there are several Technical Service Bulletins (TSB) issued by BMW addressing this specific problem.
We regret the consumer’s frustration in this regard; however, the fact remains that the wastegates are not covered by his AutoSource contract.
Very truly yours,
Denise C
Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Ms. [redacted]This letter is in response to your letter received on June 1, 2017 regarding the above matter. The Purchaser Acknowledgement section states: “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to...
me with regard to the type and amount of coverage to which I am entitled....I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the customer signature line which was signed by [redacted]AutoSource does not provide a “Bumper to Bumper” warranty. The AutoSource contract is a named covered component contract which means that all components that are covered are named on the contract. If it is not named it is not covered. As is customary in such instances, AutoSource utilized the services of an independent inspection company to inspect [redacted] vehicle in its original condition to confirm the diagnosis of the service repair facility. The inspector’s report conclusively determined that there was internal engine failure and that disassembly of the engine would be needed to verify the cause of failure. [redacted] service repair facility, [redacted] agreed with the inspector’s findings and signed the report. A copy of the signed Mechanical Disclaimer is attached for your review. The AutoSource contract in the Claims Procedure section, Point #2 states: “In some instances, after an initial discussion between the Repair Facility and the Provider, you may need to authorize the Repair Facility to undertake diagnostic and/or teardown work in order to properly diagnose the failure and to determine the cost of repair. This ESC does not cover such costs.” This is also stated in the Your Responsibilities section, Point #5. [redacted] stopped communicating with AutoSource and did not authorize the teardown of his vehicle’s engine as required and as such, his claim was declined. I have included for your records a full copy of the consumer’s AutoSource contract, the emails sent to [redacted], and the customer service notes. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
[redacted] ...⇄ May 23, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This letter is in response to the consumer’s complaint dated May 20, 2016 regarding the above matter. On May 19, 2016, ** * Auto opened a claim on behalf of Mr. [redacted]. In doing so they stated that the
wastegates on both turbochargers failed and they needed to replace both turbochargers.
The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. Mr. [redacted] has Gold Component Coverage and in the coverage section under the Turbo/Supercharger category it states the following: “(only with applicable surcharge) The following internal lubricated parts: vanes, shafts, bearings, and housing (if damaged by the failure of a covered part)…. Coverage limited to above named components.” The wastegates are what failed and are not named covered components in the AutoSource contract. As such, Mr. [redacted]’s claim was declined.
Mr. [redacted]’s complaint states the same information which I have provided in this letter.
There is also a clause in the AutoSource contract which states “I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC…” This statement is directly above the Customer’s Signature line on the front page of the contract and was signed by Mr. [redacted].
I have included for your records a complete copy of the Mr. [redacted]’s contract and a copy of the declination letter sent to Mr. [redacted]’s email, which he provided.
We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.
Very truly yours,
Denise C
Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:how is a consumer to know when the surcharge is to be paid? there is no literature that states a surcharge should be collected or when , I paid for the service if there was to be a surcharge it is auto sources responsibility to collect that surcharge and make the customer aware, I am more than willing to cover the surcharge, but of course Auto Source will decline any claim made by their consumers, I will also state this company is nothing more than a scam , and for any consumer reading this on the Revdex.com page DO NOT GIVE THIS COMPANY YOUR MONEY, your better off throwing it in the trash as it will have the same affect as wasting in on a scam such as this one, I will also be sure to warn everyone on social media so they can keep their hard earned money.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The agreement signed by myself is agreed to the terms and conditions but your business is missing the point of being fair and ethical. Your company has not paid out of pocket for any claims whether approved or denied. The fact that I have this vehicle and is costing so much for repairs that are not maintence related although I have a supposedly gold coverage level that does not cover a simple item such as thermostat which comes with your competitors. I have had many auto warranties before and none have such given me such a delicate time to cancel. My first call to cancel was made just outside your window of time, however since then you have incurred costs which if my request was honored I would have been able to afford. The only reason which why I kept this service contract was because the poorly written language that states if a request to cancel is made in a "timely" after 30 days a 10 penalty will be accessed. Your language does not define your policy of only being valid during the 30 day period and as such can be interpreted differently.
Regards,
[redacted]
Dear [redacted] This letter is in response to your letter dated October 13, 2016, regarding the above matter. Mr. [redacted] called AutoSource on Thursday, October 13, 2016, to inquire about a refund since he had sold his vehicle last week. The cancellation policy was...
explained to [redacted] in detail and that there was no refund as once the vehicle was sold the AutoSource contract became null and void. The AutoSource contract under “General Provisions” section, point #10 states that the contract can only be cancelled for a pro-rated refund if the vehicle is repossessed or a total loss for insurance purposes. Also in the same section, point #12 states “…this ESC will become null and void upon the sale or title transfer of Your Vehicle.” The AutoSource contract has a “Purchaser Acknowledgement” section wherein it states the following: “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to me with regard to the type and amount of coverage to which I am entitled… I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Page 3 and Page 4 of this ESC.” This statement is directly above the Customer Signature line which was signed by [redacted] I have included for your records a full copy of [redacted] contract. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:
Denise this form was not mentioned and the email from your company stated this was cancelled and my refund is due. So that's that. If you want to lie that's fine it's in attorney of New Jersey's hands now and I will go to small claims court if I have to. If you want to be a dishonest company with this car place and try to steal people's money that's just wrong.
Regards,
[redacted]
Ms. [redacted] ...⇄ February 15, 2016 Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This email is in response to the consumer’s correspondence dated February 12, 2016. Mr. [redacted] should provide AutoSource with all of his maintenance records and previous repair records from the time his vehicle was purchased and AutoSource will reopen the claim which is the subject of his correspondence. Very truly yours, Martin E. C President
Complaint: [redacted]
I am rejecting this response because: Denise this email conversation started September 16 not 23 which was withing the 10 business days also all the paperwork was not sent to me until September 15 I still have the mailing envelope saved along with everything else I need furthermore there was no paperwork or any cancellation form mentioned to me but none of that is relevant because the email states it was cancelled and this should of been taken care of the right way. It's sad you and my car dealer aren't professional enough to do the legal thing and keep stating lies so I have to take matters into other hands I will be writing a review for your company and speaking to your higher up about this also.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Both turbo chargers have failed as stated by ASE certified tech at [redacted] auto, this was communicated today to claims manager 5/23/16 , I also spoke with the manger on 5/23/16 , and he advised [redacted] auto he would have his manager contact him, auto source seems to find any way possible not to cover the claim when in fact as stated on the contract the turbo chargers are covered. The waste gate rattle is not a failure, but instead an indication of failed turbo chargers as stated by [redacted] auto, and several bmw master techs. I am requesting the replacement of turbo chargers be covered as it is a covered component written on the contract.
Regards,
[redacted]
Dear Ms. [redacted], This letter is in response to the consumer’s complaint dated December 22, 2016 regarding the above matter. Mr. [redacted]’s service repair facility, [redacted] stated that the consumer’s vehicle was in need of repair/replacement of the intake and exhausts camshaft adjusters, all necessary gaskets and recommends replacing the thermostat. The part number listed on [redacted]’s estimate references the Engine Variable Timing (VVT) solenoid, also known as camshaft adjusters not valves. By definition the intake and exhaust camshaft adjusters, also known as Variable Timing Solenoids (VVT), are responsible for changing the position of the camshafts in the engine and are externally mounted to the engine. The intake and exhaust valves control the in and out movements of charge and exhaust gases in the cylinders and are internal to the engine. Therefore the exhaust and intake camshaft adjusters are not named covered components in the AutoSource contract and are not covered. I have attached a copy of the estimate received from [redacted] showing the word valve, although the part # listed is not for a valve, but for the exhaust and intake camshaft adjusters which is evidenced in the part list from [redacted]. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 10, 2016. Mr. [redacted] states in his rejection that he was not aware of any surcharge. Mandatory Surcharges are listed on the front page of Mr. [redacted]’s AutoSource contract directly above the Purchaser Acknowledgement section which was signed Mr. [redacted]. I would like to bring your attention to Mr. [redacted]’s original complaint dated May 20, 2016 wherein the consumer quotes from his AutoSource contract: “Turbo/Supercharger: (Only with Applicable Surcharge)”. To now state that he is not aware of this surcharge is contrary to his original acknowledgement where he references the Turbo/Supercharger surcharge. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Denise C Customer Service Manager
Tell us why here...
Ms. [redacted] ...⇄ May 31, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on May 27, 2016. Please note that AutoSource employs ASE certified personnel to adjudicate all claims and the independent inspection companies we contract also are are either ASE certified or Manufacturer specific certified inspectors having at least 10 years of industry experience.
Additionally, there are several facts that pertain to Mr. [redacted]’s complaint which he fails to recognize.
Specifically:
1. The AutoSource contract is a named covered component contract, i.e. only those components named are covered.
2. Wastegates are not named covered components in the AutoSource contract.
3. There are several Technical Service Bulletins (TSB) issued by BMW addressing this specific problem.
We regret the consumer’s frustration in this regard; however, the fact remains that the wastegates are not covered by his AutoSource contract.
Very truly yours,
Denise C
Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:no Denise I cancelled this within the time stated in #10 I purchased this sept 5 2015 I got this in mail September 15 2015 even have the mailing envelope to prove never got the paperwork until that date. Sept 5 is also a Saturday further more there was a holiday inbetween this time so September 16 was the day I cancelled and have emails to prove I believe that is in the 10 business days and as stated in point number 10 I had 20 days because didn't get my paperwork until 15 but I cancelled within the 10 business days. That email was not in error. I have in writing stated I cancelled within the time my refund should have been given but unfortunately your business is now involved since your lying I will take this to attorney general of New Jersey or small claims with my emails to prove. I want this 3500 plus the interest I've paid on this.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:If I paid for an warranty then the provider should be able to stand up to their commitment and pay their part. As you can see by the other complaints this company always seem to avoid the customer. This action is unfair and this company should be investigated.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:since the claim has been denied I have discovered that my abs sensor has also gone bad which also not covered. The contract was sold as bumper to bumper and sold as a gold level coverage. So far I have incurred more cost within less than 6 months of owning this car is than which I believe this warranty is worth. I purchased my vehicle on April 9th and thus far I cannot cancel my warranty although no claims have been paid out of pocket from the provider. I'm sure if the provider was in my situation they would not view my circumstances as fair.
Regards,
[redacted]
RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 13, 2016. I would like to reiterate that Mandatory Surcharges are listed on the front page of Mr. [redacted]’s AutoSource contract directly above the Purchaser Acknowledgement section which was signed Mr. [redacted]. In Mr. [redacted]’s original complaint dated May 20, 2016 wherein the consumer quotes from his AutoSource contract: “Turbo/Supercharger: (Only with Applicable Surcharge)”. To now state that he is not aware of this surcharge after addressing it in his original complaint is disingenuous. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Denise C Customer Service Manager
[redacted]...
[redacted] ...⇄ May 9, 2017Revdex.com of New Jersey1262 Whitehorse-Hamilton Square RoadBuilding A, Suite 202Hamilton, NJ 08690 RE: Complaint ID [redacted] Consumer: [redacted] Dear [redacted]
*This letter is to acknowledge the above referenced complaint dated May 8, 2017 regarding the above matter. [redacted] contacted AutoSource on April 28, 2017 regarding her AutoSource contract which she wanted to cancel. [redacted] was advised at that time that her contract was not in our system and was redirected to the selling dealer, [redacted]. Since then nothing has changed.We do not understand the reason for this complaint as we do not have a contract to cancel. We feel their complaint towards AutoSource is unfounded. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours,Denise C[redacted] Customer Service Manager
Dear [redacted] This letter is in response to your letter dated October 13, 2016, regarding the above matter. On October 11, 2016, [redacted] Werks opened a claim on behalf of [redacted] In doing so, they stated that his vehicle was in need of repair/replacement of its power steering rack and pinion, catalytic metering valve, rear suspension air bags, and suspension compressor.The AutoSource contract is a named covered component contract which is broken down by categories and the components that are covered are named. If a component is not named on the consumer’s contract it is not covered. Each paragraph ends with the statement “Coverage limited to above named components.”As such, the power steering rack and pinion is a named covered component and therefore this portion of [redacted] claim was adjudicated in the amount of $1,067.00 minus his $100.00 deductible for a net amount of $967.00. The catalytic metering valve, rear suspension air bags, and suspension compressor are not named and therefore this portion of [redacted] claim was declined and would be his responsibility.In regard to the types of parts AutoSource uses, the contract in the “General Provisions” section, Point #8 states “Costs to repair or replace Covered Parts means the usual and fair charges for the repair/replacement of Covered Parts using (i) established industry time and labor guides published in nationally recognized manuals and (ii) replacement parts which are of like kind and quality, including used, refurbished, reconditioned, non-original manufacturer or aftermarket parts. The consumer has the right to use whichever type of part they desire. The amount AutoSource would authorize can be used a credit toward the repair and the consumer would be responsible for the difference. This was explained to [redacted] by customer service.The Claims Procedure section, point #6 states that once AutoSource has issued a claim authorization number, the consumer should call and review with his service repair facility any charges for his account.I have included for your records a copy of [redacted] contract.We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.Very truly yours,Denise C[redacted]Customer Service Manager
Tell us why here...
Ms. [redacted] ...⇄ June 3, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 2, 2016. I would like to reiterate the following facts: the AutoSource contract is a named covered component contract, i.e. only those components named are covered. The fact still remains the wastegates are not named covered components in the AutoSource contract and there are several Technical Service Bulletins (TSB) issued by BMW addressing this specific problem.
We regret the consumer’s frustration in this regard; however, the fact remains that the wastegates are not covered by his AutoSource contract.
Very truly yours,
Denise C
Customer Service Manager
[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Dear Ms. [redacted]This letter is in response to your letter received on June 1, 2017 regarding the above matter. The Purchaser Acknowledgement section states: “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to...
me with regard to the type and amount of coverage to which I am entitled....I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the customer signature line which was signed by [redacted]AutoSource does not provide a “Bumper to Bumper” warranty. The AutoSource contract is a named covered component contract which means that all components that are covered are named on the contract. If it is not named it is not covered. As is customary in such instances, AutoSource utilized the services of an independent inspection company to inspect [redacted] vehicle in its original condition to confirm the diagnosis of the service repair facility. The inspector’s report conclusively determined that there was internal engine failure and that disassembly of the engine would be needed to verify the cause of failure. [redacted] service repair facility, [redacted] agreed with the inspector’s findings and signed the report. A copy of the signed Mechanical Disclaimer is attached for your review. The AutoSource contract in the Claims Procedure section, Point #2 states: “In some instances, after an initial discussion between the Repair Facility and the Provider, you may need to authorize the Repair Facility to undertake diagnostic and/or teardown work in order to properly diagnose the failure and to determine the cost of repair. This ESC does not cover such costs.” This is also stated in the Your Responsibilities section, Point #5. [redacted] stopped communicating with AutoSource and did not authorize the teardown of his vehicle’s engine as required and as such, his claim was declined. I have included for your records a full copy of the consumer’s AutoSource contract, the emails sent to [redacted], and the customer service notes. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Tell us why here...
Ms. [redacted]...
[redacted] ...⇄ May 23, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This letter is in response to the consumer’s complaint dated May 20, 2016 regarding the above matter. On May 19, 2016, ** * Auto opened a claim on behalf of Mr. [redacted]. In doing so they stated that the
wastegates on both turbochargers failed and they needed to replace both turbochargers.
The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. Mr. [redacted] has Gold Component Coverage and in the coverage section under the Turbo/Supercharger category it states the following: “(only with applicable surcharge) The following internal lubricated parts: vanes, shafts, bearings, and housing (if damaged by the failure of a covered part)…. Coverage limited to above named components.” The wastegates are what failed and are not named covered components in the AutoSource contract. As such, Mr. [redacted]’s claim was declined.
Mr. [redacted]’s complaint states the same information which I have provided in this letter.
There is also a clause in the AutoSource contract which states “I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC…” This statement is directly above the Customer’s Signature line on the front page of the contract and was signed by Mr. [redacted].
I have included for your records a complete copy of the Mr. [redacted]’s contract and a copy of the declination letter sent to Mr. [redacted]’s email, which he provided.
We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.
Very truly yours,
Denise C
Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:how is a consumer to know when the surcharge is to be paid? there is no literature that states a surcharge should be collected or when , I paid for the service if there was to be a surcharge it is auto sources responsibility to collect that surcharge and make the customer aware, I am more than willing to cover the surcharge, but of course Auto Source will decline any claim made by their consumers, I will also state this company is nothing more than a scam , and for any consumer reading this on the Revdex.com page DO NOT GIVE THIS COMPANY YOUR MONEY, your better off throwing it in the trash as it will have the same affect as wasting in on a scam such as this one, I will also be sure to warn everyone on social media so they can keep their hard earned money.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because: The agreement signed by myself is agreed to the terms and conditions but your business is missing the point of being fair and ethical. Your company has not paid out of pocket for any claims whether approved or denied. The fact that I have this vehicle and is costing so much for repairs that are not maintence related although I have a supposedly gold coverage level that does not cover a simple item such as thermostat which comes with your competitors. I have had many auto warranties before and none have such given me such a delicate time to cancel. My first call to cancel was made just outside your window of time, however since then you have incurred costs which if my request was honored I would have been able to afford. The only reason which why I kept this service contract was because the poorly written language that states if a request to cancel is made in a "timely" after 30 days a 10 penalty will be accessed. Your language does not define your policy of only being valid during the 30 day period and as such can be interpreted differently.
Regards,
[redacted]
Dear [redacted] This letter is in response to your letter dated October 13, 2016, regarding the above matter. Mr. [redacted] called AutoSource on Thursday, October 13, 2016, to inquire about a refund since he had sold his vehicle last week. The cancellation policy was...
explained to [redacted] in detail and that there was no refund as once the vehicle was sold the AutoSource contract became null and void. The AutoSource contract under “General Provisions” section, point #10 states that the contract can only be cancelled for a pro-rated refund if the vehicle is repossessed or a total loss for insurance purposes. Also in the same section, point #12 states “…this ESC will become null and void upon the sale or title transfer of Your Vehicle.” The AutoSource contract has a “Purchaser Acknowledgement” section wherein it states the following: “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to me with regard to the type and amount of coverage to which I am entitled… I further acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Page 3 and Page 4 of this ESC.” This statement is directly above the Customer Signature line which was signed by [redacted] I have included for your records a full copy of [redacted] contract. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:
Denise this form was not mentioned and the email from your company stated this was cancelled and my refund is due. So that's that. If you want to lie that's fine it's in attorney of New Jersey's hands now and I will go to small claims court if I have to. If you want to be a dishonest company with this car place and try to steal people's money that's just wrong.
Regards,
[redacted]
Ms. [redacted] ...⇄ February 15, 2016 Revdex.com of New Jersey 1262 Whitehorse-Hamilton Square Road Building A, Suite 202 Hamilton, NJ 08690 RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This email is in response to the consumer’s correspondence dated February 12, 2016. Mr. [redacted] should provide AutoSource with all of his maintenance records and previous repair records from the time his vehicle was purchased and AutoSource will reopen the claim which is the subject of his correspondence. Very truly yours, Martin E. C President
Complaint: [redacted]
I am rejecting this response because: Denise this email conversation started September 16 not 23 which was withing the 10 business days also all the paperwork was not sent to me until September 15 I still have the mailing envelope saved along with everything else I need furthermore there was no paperwork or any cancellation form mentioned to me but none of that is relevant because the email states it was cancelled and this should of been taken care of the right way. It's sad you and my car dealer aren't professional enough to do the legal thing and keep stating lies so I have to take matters into other hands I will be writing a review for your company and speaking to your higher up about this also.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:
Both turbo chargers have failed as stated by ASE certified tech at [redacted] auto, this was communicated today to claims manager 5/23/16 , I also spoke with the manger on 5/23/16 , and he advised [redacted] auto he would have his manager contact him, auto source seems to find any way possible not to cover the claim when in fact as stated on the contract the turbo chargers are covered. The waste gate rattle is not a failure, but instead an indication of failed turbo chargers as stated by [redacted] auto, and several bmw master techs. I am requesting the replacement of turbo chargers be covered as it is a covered component written on the contract.
Regards,
[redacted]
Dear Ms. [redacted], This letter is in response to the consumer’s complaint dated December 22, 2016 regarding the above matter. Mr. [redacted]’s service repair facility, [redacted] stated that the consumer’s vehicle was in need of repair/replacement of the intake and exhausts camshaft adjusters, all necessary gaskets and recommends replacing the thermostat. The part number listed on [redacted]’s estimate references the Engine Variable Timing (VVT) solenoid, also known as camshaft adjusters not valves. By definition the intake and exhaust camshaft adjusters, also known as Variable Timing Solenoids (VVT), are responsible for changing the position of the camshafts in the engine and are externally mounted to the engine. The intake and exhaust valves control the in and out movements of charge and exhaust gases in the cylinders and are internal to the engine. Therefore the exhaust and intake camshaft adjusters are not named covered components in the AutoSource contract and are not covered. I have attached a copy of the estimate received from [redacted] showing the word valve, although the part # listed is not for a valve, but for the exhaust and intake camshaft adjusters which is evidenced in the part list from [redacted]. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 10, 2016. Mr. [redacted] states in his rejection that he was not aware of any surcharge. Mandatory Surcharges are listed on the front page of Mr. [redacted]’s AutoSource contract directly above the Purchaser Acknowledgement section which was signed Mr. [redacted]. I would like to bring your attention to Mr. [redacted]’s original complaint dated May 20, 2016 wherein the consumer quotes from his AutoSource contract: “Turbo/Supercharger: (Only with Applicable Surcharge)”. To now state that he is not aware of this surcharge is contrary to his original acknowledgement where he references the Turbo/Supercharger surcharge. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Denise C Customer Service Manager
Tell us why here...
Ms. [redacted] ...⇄ May 31, 2016
Revdex.com of New Jersey
1262 Whitehorse-Hamilton Square Road
Building A, Suite 202
Hamilton, NJ 08690
RE: Complaint ID #[redacted]
Consumer: [redacted]
Dear Ms. [redacted],
This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on May 27, 2016. Please note that AutoSource employs ASE certified personnel to adjudicate all claims and the independent inspection companies we contract also are are either ASE certified or Manufacturer specific certified inspectors having at least 10 years of industry experience.
Additionally, there are several facts that pertain to Mr. [redacted]’s complaint which he fails to recognize.
Specifically:
1. The AutoSource contract is a named covered component contract, i.e. only those components named are covered.
2. Wastegates are not named covered components in the AutoSource contract.
3. There are several Technical Service Bulletins (TSB) issued by BMW addressing this specific problem.
We regret the consumer’s frustration in this regard; however, the fact remains that the wastegates are not covered by his AutoSource contract.
Very truly yours,
Denise C
Customer Service Manager
Complaint: [redacted]
I am rejecting this response because:no Denise I cancelled this within the time stated in #10 I purchased this sept 5 2015 I got this in mail September 15 2015 even have the mailing envelope to prove never got the paperwork until that date. Sept 5 is also a Saturday further more there was a holiday inbetween this time so September 16 was the day I cancelled and have emails to prove I believe that is in the 10 business days and as stated in point number 10 I had 20 days because didn't get my paperwork until 15 but I cancelled within the 10 business days. That email was not in error. I have in writing stated I cancelled within the time my refund should have been given but unfortunately your business is now involved since your lying I will take this to attorney general of New Jersey or small claims with my emails to prove. I want this 3500 plus the interest I've paid on this.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:If I paid for an warranty then the provider should be able to stand up to their commitment and pay their part. As you can see by the other complaints this company always seem to avoid the customer. This action is unfair and this company should be investigated.
Regards,
[redacted]
Complaint: [redacted]
I am rejecting this response because:since the claim has been denied I have discovered that my abs sensor has also gone bad which also not covered. The contract was sold as bumper to bumper and sold as a gold level coverage. So far I have incurred more cost within less than 6 months of owning this car is than which I believe this warranty is worth. I purchased my vehicle on April 9th and thus far I cannot cancel my warranty although no claims have been paid out of pocket from the provider. I'm sure if the provider was in my situation they would not view my circumstances as fair.
Regards,
[redacted]
RE: Complaint ID #[redacted] Consumer: [redacted] Dear Ms. [redacted], This letter is to acknowledge receipt of the consumer’s response for the above referenced complaint received by us on June 13, 2016. I would like to reiterate that Mandatory Surcharges are listed on the front page of Mr. [redacted]’s AutoSource contract directly above the Purchaser Acknowledgement section which was signed Mr. [redacted]. In Mr. [redacted]’s original complaint dated May 20, 2016 wherein the consumer quotes from his AutoSource contract: “Turbo/Supercharger: (Only with Applicable Surcharge)”. To now state that he is not aware of this surcharge after addressing it in his original complaint is disingenuous. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter Very truly yours, Denise C Customer Service Manager