Dear [redacted] This letter is to acknowledge the above referenced complaint received on August 21, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and...
Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Customer’s signature line on the front page of the contract and was signed by the consumer. On August 3, 2017, Brogan Cadillac opened a claim on [redacted] behalf with a complaint of a ticking noise coming from the engine, possibly a lifter noise. As is customary, your vehicle was inspected in its original condition and then again after the teardown of your vehicle’s engine was performed to determine the exact cause of failure. The inspector found the #6 active lifter had collapsed and your service repair facility agreed and signed the report. The lifter is the subject of a Technical Service Bulletin (PIP4138P) from the manufacturer, GMC, on December 23, 2017. The AutoSource contract states in the Coverage Exclusions” section the following: “This Service Contract does not provide coverage for: Any items covered by Your Vehicle manufacturer’s original factory warranty, even if such coverage has not been transferred to you, or if the Covered Part(s) has been the subject of a manufacturer’s recall or technical service bulletin from the manufacturer.” AutoSource spoke with [redacted] on August 9, 2017 and explained why the claim was being declined in detail which was followed up with a written explanation of same. I have included for your files a complete copy of [redacted] contract with AutoSource and a copy of the declination letter that was sent to the consumer via email. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Dear Ms. [redacted], This letter is in response to the consumer’s correspondence dated February 1, 2017. In this regard I refer to the “Your Responsibilities” section, Point #2 which states: Your Vehicle is required to be maintained regularly based on the vehicle manufacturer’s maintenance standards, such as but not limited to: oil and filter change... All maintenance on Your Vehicle must be done at a licensed Repair Facility and you must keep proper records of such maintenance i.e. repair orders showing: Repair Facility name and address, warranty date, mileage and repair/maintenance performed. Failure to have the required maintenance performed or failure to provide required documentation, when requested by the Administrator, will result in a denial of coverage.” I have included a complete copy of the documents received from the customer regarding maintenance. They do not conform to the contract terms quoted above. Our decision regarding this matter remains declined. We respect the terms of our contract and in turn expect the customer to do the same. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
This letter is in response to the consumer’s complaint received on August 12, 2016 regarding the above matter. AutoSource does not provide a “Bumper to Bumper” warranty. The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. Each category ends with the statement “Coverage limited to above named components.”
In the Purchaser Acknowledgement section of Mr. [redacted]’s AutoSource contract it clearly states, “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to me with regard to the type and amount of coverage to which I am entitled”. It goes on to state “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Purchaser’s signature line on the front page of the contract and was signed by Mr. [redacted].
We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.
Very truly yours,
Denise C
Customer Service Manager
Dear [redacted] This letter is to acknowledge the above referenced complaint received on August 21, 2017 regarding the above matter. The AutoSource contract contains a clause which states “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and...
Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Customer’s signature line on the front page of the contract and was signed by the consumer. On August 3, 2017, Brogan Cadillac opened a claim on [redacted] behalf with a complaint of a ticking noise coming from the engine, possibly a lifter noise. As is customary, your vehicle was inspected in its original condition and then again after the teardown of your vehicle’s engine was performed to determine the exact cause of failure. The inspector found the #6 active lifter had collapsed and your service repair facility agreed and signed the report. The lifter is the subject of a Technical Service Bulletin (PIP4138P) from the manufacturer, GMC, on December 23, 2017. The AutoSource contract states in the Coverage Exclusions” section the following: “This Service Contract does not provide coverage for: Any items covered by Your Vehicle manufacturer’s original factory warranty, even if such coverage has not been transferred to you, or if the Covered Part(s) has been the subject of a manufacturer’s recall or technical service bulletin from the manufacturer.” AutoSource spoke with [redacted] on August 9, 2017 and explained why the claim was being declined in detail which was followed up with a written explanation of same. I have included for your files a complete copy of [redacted] contract with AutoSource and a copy of the declination letter that was sent to the consumer via email. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C[redacted] Customer Service Manager
Dear Ms. [redacted], This letter is in response to the consumer’s correspondence dated February 1, 2017. In this regard I refer to the “Your Responsibilities” section, Point #2 which states: Your Vehicle is required to be maintained regularly based on the vehicle manufacturer’s maintenance standards, such as but not limited to: oil and filter change... All maintenance on Your Vehicle must be done at a licensed Repair Facility and you must keep proper records of such maintenance i.e. repair orders showing: Repair Facility name and address, warranty date, mileage and repair/maintenance performed. Failure to have the required maintenance performed or failure to provide required documentation, when requested by the Administrator, will result in a denial of coverage.” I have included a complete copy of the documents received from the customer regarding maintenance. They do not conform to the contract terms quoted above. Our decision regarding this matter remains declined. We respect the terms of our contract and in turn expect the customer to do the same. We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter. Very truly yours, Denise C Customer Service Manager
Tell us why here...
Dear Ms. [redacted],
This letter is in response to the consumer’s complaint received on August 12, 2016 regarding the above matter. AutoSource does not provide a “Bumper to Bumper” warranty. The AutoSource contract is a named covered component contract which means that if it is not named on the consumer’s contract it is not covered. Each category ends with the statement “Coverage limited to above named components.”
In the Purchaser Acknowledgement section of Mr. [redacted]’s AutoSource contract it clearly states, “This ESC document contains the entire agreement between the Purchaser and the Provider and supersedes any oral or written statements made to me with regard to the type and amount of coverage to which I am entitled”. It goes on to state “I acknowledge that I have read this ESC in its entirety and understand and accept all Terms and Conditions as stated herein, including the Dispute Resolution Clause on Page 2 and all the Terms and Conditions appearing on Pages 3 and 4 of this ESC.” This statement is directly above the Purchaser’s signature line on the front page of the contract and was signed by Mr. [redacted].
We trust that this letter will satisfactorily answer this complaint and allow you to close your file on this matter.
Very truly yours,
Denise C
Customer Service Manager