I have been calling to my account paid off due to the same account being referred to two different collection agencies with the account in delinquent status both claiming to be accurate holders of the debt. I just wanted to pay six flags collection personally after being referred by a six flags agency bot up the 855-953-1593 number but I am prompted to leave a voicemail with no response or follow up each time; also to avoid any further confusion.
Thank you for contacting us regarding your season passesI do apologize but we do not have the ability to create passes for a different parkOur passes do in deed work at the other Six Flags theme parks and with your gold option and premium dining you can also utilize this as well Unfortunately the FLASH Pass option is park specificWe would recommend speaking to a representative at the park at which you are wanting to have passes at to see if they will be able to assistI do apologize for any inconvenience
Thank you for contacting usI do apologize for any inconvenience but any information within a google search regarding our operating hours are not times or hours listed by our park or our company and thus any correct information must be searched on our website [redacted] and not from a third-party search engineWe would be more than happy to offer a complimentary ticket to be used any day during the operating season as long as you can provide your receipt as proof of purchase
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Thank you for contacting usI have looked into your account and I do see that any remaining balance on that account has been paidIf you have any questions please feel free to contact us
Thank you for your responseWe I understand the inconvenience that this caused but I am not able to touch on the interaction that the supervisor might have had with the other guest or any of the details for that date of their visitI can only speculate that someone in their group were able to provide an email showing that they did in fact have that offer available since the offer for that date was select pass holdersFor this inconvenience we are offering the complimentary ticket to be used on any operating day through the remainder of the operating season
Thank you for contacting usWe do apologize for any inconvenienceTo be able to assist with processing the correct adjustment in payments made please contact us at 707-644-extension That will connect you with a representative and they will be able to assist
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ Mr [redacted] was involved with jumping into a dangerous areaMr [redacted] admitted to us that he jumped into the danger areaWe will not be reversing our decision Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated in my case description I did NOT jump into the restricted areaI NEVER once admitted to jumping into the restricted area because that would be a LIEWhile the person that I was associated with did admit to doing it, I did notWhat would be the logical explanation to have TWO people jump into the restricted area to retrieve a small bag when it only required ONE? Any logical person would know it only takes ONE person to do that jobIt makes ZERO sense whatsoever for two people to do itI mean really, why would I be jumping into retrieve a bag that wasn't even mine? I do admit that I agreed to the ban but that was only because they were threatening to have my friend arrestedI signed that document agreeing to the ban under duress which should make it voidThe fact that they're trying to say that I admitted to jumping into the restricted area is a straight LIEAny of their employees who try to say that they witnessed me jumping into the restricted area is also a LIEIf this case ever went to court I would be 100% positive that if they(THE SIX FLAGS EMPLOYEES) continued to make these claims about me they would be committing perjuryI have been a Six Flags season pass [redacted] for the past years and something like this has never happenedI was always in good standing with this company and for them to treat me like this is appalling to say the least Final Business Response / [redacted] (4000, 9, 2015/09/03) */ The reason this guest and his friend jumped into a ride danger zone, was to retrieve their hatsEach guest dropped a hat off of a rideNot a small bagThe ride danger zones are clearly marked with DO NOT ENTER signs because a person could lose their life in these danger zonesWe stand by our decision and will not remove the ban Final Consumer Response / [redacted] (4200, 13, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company lacks honesty and integrityHere they are LYING once againI mean, hats? really? Hats have literally no valueYou can get pretty much get any hat for $or lessWho in their right mind would risk their life for $30? I know I wouldn't! Neither of us were even wearing hats that daySunglasses, yesBut not the hats that they're saying we dropped on the rideI wish they would look at their security camerasEven if they can't see the restricted area they should be able to see when we walked in and what we were wearingI remember that day like it was yesterdayI wore black shoes, black and white plaid shorts, a white [redacted] jersey and blue styled wayfarer sunglassesIf they looked at the security footage they would know that neither of us were wearing hatsThe item that my friend dropped was a small black bag which contained his wallet, California ID, cell phone and other of his valuable belongingsBefore getting onto rides that day they told us that he DID NOT have to put it in the locker if it could fit in his pocketWhen asked if someone could retrieve the item for him they told him they wouldn't do it until after pmUnfortunately, he was unable to wait that long as he had to be somewhere by pmI advised him not to do it but against my better judgment he decided he was going to wait for the car to return to the track then hop the fence and retrieve his itemsHe went through with his plan and I simply watched as he did itI want to make it clear that I do not condone his actionsShortly after security caught up to us, took our IDs and my season pass, took pictures of our IDs, and then forced us to sign a paper stating that we were banned from all Six Flags theme parks for the next years and if we refused the cops would take us to jailI signed the paper to alleviate the situation, however, I feel that my ban was completely unjust and unwarrantedI also feel that since they made me sign the paper under duress it should void the documentThe only thing that I did wrong was being associated with the guyWe are both adults and should be responsible for our own actionsI am not his guardian and cannot tell him what to doObviously he cared more about his belongings than his life in that instant and regardless of what I said or did at the end of the day he makes his own decisionsI guess the same people that are refusing my ban reversal would be okay with taking the blame for something that they witnessed a friend do rather than something that they didIt would be safe to assume that they WOULD NOT seek out the TRUTH and simply roll over and take whatever punishment was coming to them regardless of their innocenceThe people that are responding to this case can lie on this forum but would they be willing to lie in a court of lawI am confident that if this question was asked in a court of law to the employees that are making these claims about me(jumping into the restricted area, admitting that jumped into the restricted area and retrieving hats) they would think twice as perjury is a serious offense
Thank you for your responseOnce again I do apologize for any inconvenience but we are unable to waive any fees that are applied to an account after the first week of a missed payment To submit a cancellation on the account please visit https://www.sixflags.com/memebership and click on the Cancel Membership linkThe system will ask you to confirm your identity At this time Six Flags considers this matter closedFor more information you can visit the link provided above or you may also use the “contact us” feature if you have any questions or concerns Thank you for your continued patronage
Complaint: [redacted] I am rejecting this response because: It is inconsistentMy account was validI still have the same banking account associationI can produce my statements that clearly shows that my checking account was never delinquentAs far as notification, the only source of alert is via email which possibly went to spamI never received them or else I would have acted quicklyI contacted the corporate office regarding this matter and they advised me that someone should have contacted me via phone or sent a letter to advise of a delinquent accountI have made calls between calling all the customer service/account relations numbers, corporate and even HRThe only response that I got was through corporateI tried my best to sort this out as soon as possible but no one calls you backI left voice mails with customer relations at Six Flags Discovery Kingdom and still no response Sincerely, [redacted] ***
Thank you for your responseThis debt it owed from the membership agreement that was signed on [redacted] agreeing to fulfill months’ worth of payments for Six Flags Membership passesThis is a legally binding agreement for the payments of the passes, this agreement was electronically signed by an [redacted] which is the guest that agreed to be responsible for the paymentsOur records do indicate that the representatives that were able to assist you did reiterate the cancellation policy and that it would not be able to cancel the account without paying the due feesI do apologize for any inconvenience but as previously stated once the account goes to collections it is in their hands and the only way to resolve the situation is to work directly with themYou can reach them by calling [redacted] I would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreementAt this time Six Flags does consider this matter closed
Thank you for contacting us regarding your Six Flags MembershipI do apologize for any inconvenience but after looking at your account it does show that account ending in [redacted] was not canceled in error but became delinquent after days of non-payment and the passes were suspendedDuring the days there were multiple emails sent as a notification of the missed payment and requesting that the payment information be updated Due to the account becoming delinquent within the month minimum agreement the account was sent to collectionsAs a result of the account defaulting, the security deposits were forfeited because the memberships were not canceled in accordance to the Cancellation Procedure as described within the membership agreementPer the membership agreement you also agreed to pay a deactivation fee for each pass that is suspended or deactivatedOnce the account becomes an active collections account the agency will have their fees applied as a percent of the remaining balance and will be collected once the payment is processedOnce the remaining balance is paid through the agency, they do reactivate your passes so that they may be used through the remaining duration of the agreement and no more payments will be processedUnfortunately due to the membership agreement we are unable to process any refunds for the fees that were due and collectedFor any questions regarding the account you would need to reach out to the collections agency that now has the account and they can be reached by calling [redacted] We would like to again apologize for the service that you have received, and any misunderstanding regarding the membership agreement Thank you for your continued patronage
Complaint: [redacted] I am rejecting this response because: I am rejecting this response because this was not the agreement I signed up for It was only suppose to be monthly payments only and no more I did this same agreement a couple years prior to this one and that was what they charged was just the monthly payments Also I went in to cancel these and I did cancel them and they are saying they are going to charge me two additional payments which to me is fraud How can someone who has fulfilled their so called month obligation and when you want to cancel are going to take two additional charges That is not right and nowhere did it say that till I cancelled them In addition they also delay your cancel request trying to get you to agree to cheaper rates Why would you offer cheaper rates to someone who wants to cancel This whole thing is ridiculous Sincerely, [redacted]
Thank you for contacting us regarding your membershipsLooking into the information you provided with order number ending in [redacted] and ***, on [redacted] 10th and [redacted] 24th of [redacted] you signed up for our Membership programThis membership is similar to our season passes and allows you unlimited visits to our Six Flags Theme Parks and any offers available in exchange for monthly payments instead of paying for the passes in fullThe difference in between the two would be that if you purchased season passes in [redacted] for example it would only be good until December of that year, but if you purchased Memberships then it would be good for a minimum of months or [redacted] of ***Now this does mean that because it is a minimum of months, you would have to submit a cancel when you would like to have your memberships canceled after fulfilling your membership agreementWe are unable to provide any refunds as stated within the membership agreement If you would like to cancel your memberships, you may submit the cancellation by visiting www.sixflags.com/membership and click on “Cancel Membership” on the left side of the screenWe would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns
Sad to see how much effort i've put into cancelling this membership only to be told by someone of some degree of Six Flags Authority multiple times that i'm not canceling my membership in the wrong web site without knowing for sure what web site I went to in order to cancelYou are mentioning there are seperate web sites one for active members then another site I have to go to in order to cancelPlease show me on the Membership website where and how it references this second web site i'm suppose to go to in order to cancel my membership? Please show me a contact number on your Membership website that I can talk with a live person regarding this issue? Please point me the Member/Customer to the link on the membership web page that shows what is needed to cancel the membership? How come you couldnt forward this Revdex.com complaint to someone on your Six Flags team to reach out to me since i've been dealing with this for months now and assist me with this issue instead of telling me I didnt read my signed contract good enough or there are seperate websites, one for members and one not listed on member site to cancel? Is this the reason for seperate websites and no contact number on the membership page? is this the best way to generate extra revenue and not have to deal with the fact that I removed all of my memberships months ago and i'm looking for a refund from the day I removed the memberships and cancelled my account? Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
We do apologize for the confusion, as it does sound like you are still logging onto the Season Pass Holder website and not on the Membership Portal where the option is given to cancel an account (sixflags.com/membership) Again, once on this web portal, you will need your account number to initialize the cancellation processPer the Membership agreement that you electronically signed when you joined the program, we are not able to submit a cancellation on your behalfIf you need further assistance in locating your confirmation number, please reach out to a representative at 707-644-ext171, and they will be able to assist youAt this time, Six Flags does consider this matter close
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]
I would like a refund since the issue has only occured due to misinformation provided by the staff at Six Flags [redacted] ** Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Good AfternoonWe apologize for any inconvenience and we will be happy to assistIf you could provide us with your order confirmation numbers we would be able to assist to set you up with passes [redacted] Six Flags Magic Mountain instead of Six Flags Discovery KingdomThank You! Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/05) */ Dear ***, Thank you for helping us to get a response from Six Flags! Whoever responded on behalf of Six Flags has proposed helping us switch our passes [redacted] Six Flags Magic MountainI'm assuming they will do this without any additional surcharge, as their original offer stated that the passes [redacted] were buying would be good for any six flags parkCan this be confirmed please? At issue is the lack of clear disclosure regarding the need to redeem the purchased vouchers at Discovery Kingdom firstWill Six Flags Discovery Kingdom change their marketing in the future to clearly disclose this fact so that others don't find themselves in the same position that we have? Lastly, how do we communicate directly with this individual offering to assist us so that we may get them our order numbers and see this matter to its conclusion? Warmest Regards, [redacted] Final Business Response / [redacted] (4000, 20, 2015/08/27) */ Good Morning, That confirmation number has all the notes and I made sure to put notes stating that you will be exchaging your current vouchers for passesUnfortunately there is now way to change or modify the expiration date on the passes Regards Final Consumer Response / [redacted] (2000, 22, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: I do not owe this debtYes I did speak with several different reps, but only one was able to help me, or so I thought! I was then charged again even though I was told that it would be taken care ofI calle numerous times to speak with someone,anyone that could helpI sent or more emails about this account and no one respondedI finally spoke with a girl two weeks ago that said the manager would call me back and that has never happened! This happened on several different occassionsMy bank disputed the charges and it went in my favor By law Six Flags has no right to collect any money or charge me any money for this membershipIf they say that I owe this dedt than why did they not respond to any of the banks letters? It has been disputed since August and they received adaquet time to respond to the bank, they had days! They tell me one thing on the phone and then they keep billing me for this debt! This is not the way to run a business! All I want to do is finaly have this account closed and taken off my credit report! I have done my part in trying to get some help with this but they do not help customers at all! I hated this park, my kids hated this park and begged me never to come back! The workers were rude and the animals looked horrible!!! They advertise one thing but they offer the opposite! Sincerely, [redacted]
Thank you for contacting us regarding your season passesI do apologize but we do not have the ability to create passes for a different parkOur passes do in deed work at the other Six Flags theme parks and with your gold option and premium dining you can also utilize this as well Unfortunately the FLASH Pass option is park specificWe would recommend speaking to a representative at the park at which you are wanting to have passes at to see if they will be able to assistI do apologize for any inconvenience
Thank you for contacting usI do apologize for any inconvenience but any information within a google search regarding our operating hours are not times or hours listed by our park or our company and thus any correct information must be searched on our website [redacted] and not from a third-party search engineWe would be more than happy to offer a complimentary ticket to be used any day during the operating season as long as you can provide your receipt as proof of purchase
Initial Business Response / [redacted] (1000, 5, 2016/01/08) */ Thank you for contacting usI have looked into your account and I do see that any remaining balance on that account has been paidIf you have any questions please feel free to contact us
Thank you for your responseWe I understand the inconvenience that this caused but I am not able to touch on the interaction that the supervisor might have had with the other guest or any of the details for that date of their visitI can only speculate that someone in their group were able to provide an email showing that they did in fact have that offer available since the offer for that date was select pass holdersFor this inconvenience we are offering the complimentary ticket to be used on any operating day through the remainder of the operating season
Thank you for contacting usWe do apologize for any inconvenienceTo be able to assist with processing the correct adjustment in payments made please contact us at 707-644-extension That will connect you with a representative and they will be able to assist
Initial Business Response / [redacted] (1000, 5, 2015/08/29) */ Mr [redacted] was involved with jumping into a dangerous areaMr [redacted] admitted to us that he jumped into the danger areaWe will not be reversing our decision Initial Consumer Rebuttal / [redacted] (3000, 7, 2015/09/01) */ (The consumer indicated he/she DID NOT accept the response from the business.) As I stated in my case description I did NOT jump into the restricted areaI NEVER once admitted to jumping into the restricted area because that would be a LIEWhile the person that I was associated with did admit to doing it, I did notWhat would be the logical explanation to have TWO people jump into the restricted area to retrieve a small bag when it only required ONE? Any logical person would know it only takes ONE person to do that jobIt makes ZERO sense whatsoever for two people to do itI mean really, why would I be jumping into retrieve a bag that wasn't even mine? I do admit that I agreed to the ban but that was only because they were threatening to have my friend arrestedI signed that document agreeing to the ban under duress which should make it voidThe fact that they're trying to say that I admitted to jumping into the restricted area is a straight LIEAny of their employees who try to say that they witnessed me jumping into the restricted area is also a LIEIf this case ever went to court I would be 100% positive that if they(THE SIX FLAGS EMPLOYEES) continued to make these claims about me they would be committing perjuryI have been a Six Flags season pass [redacted] for the past years and something like this has never happenedI was always in good standing with this company and for them to treat me like this is appalling to say the least Final Business Response / [redacted] (4000, 9, 2015/09/03) */ The reason this guest and his friend jumped into a ride danger zone, was to retrieve their hatsEach guest dropped a hat off of a rideNot a small bagThe ride danger zones are clearly marked with DO NOT ENTER signs because a person could lose their life in these danger zonesWe stand by our decision and will not remove the ban Final Consumer Response / [redacted] (4200, 13, 2015/09/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) This company lacks honesty and integrityHere they are LYING once againI mean, hats? really? Hats have literally no valueYou can get pretty much get any hat for $or lessWho in their right mind would risk their life for $30? I know I wouldn't! Neither of us were even wearing hats that daySunglasses, yesBut not the hats that they're saying we dropped on the rideI wish they would look at their security camerasEven if they can't see the restricted area they should be able to see when we walked in and what we were wearingI remember that day like it was yesterdayI wore black shoes, black and white plaid shorts, a white [redacted] jersey and blue styled wayfarer sunglassesIf they looked at the security footage they would know that neither of us were wearing hatsThe item that my friend dropped was a small black bag which contained his wallet, California ID, cell phone and other of his valuable belongingsBefore getting onto rides that day they told us that he DID NOT have to put it in the locker if it could fit in his pocketWhen asked if someone could retrieve the item for him they told him they wouldn't do it until after pmUnfortunately, he was unable to wait that long as he had to be somewhere by pmI advised him not to do it but against my better judgment he decided he was going to wait for the car to return to the track then hop the fence and retrieve his itemsHe went through with his plan and I simply watched as he did itI want to make it clear that I do not condone his actionsShortly after security caught up to us, took our IDs and my season pass, took pictures of our IDs, and then forced us to sign a paper stating that we were banned from all Six Flags theme parks for the next years and if we refused the cops would take us to jailI signed the paper to alleviate the situation, however, I feel that my ban was completely unjust and unwarrantedI also feel that since they made me sign the paper under duress it should void the documentThe only thing that I did wrong was being associated with the guyWe are both adults and should be responsible for our own actionsI am not his guardian and cannot tell him what to doObviously he cared more about his belongings than his life in that instant and regardless of what I said or did at the end of the day he makes his own decisionsI guess the same people that are refusing my ban reversal would be okay with taking the blame for something that they witnessed a friend do rather than something that they didIt would be safe to assume that they WOULD NOT seek out the TRUTH and simply roll over and take whatever punishment was coming to them regardless of their innocenceThe people that are responding to this case can lie on this forum but would they be willing to lie in a court of lawI am confident that if this question was asked in a court of law to the employees that are making these claims about me(jumping into the restricted area, admitting that jumped into the restricted area and retrieving hats) they would think twice as perjury is a serious offense
Thank you for your responseOnce again I do apologize for any inconvenience but we are unable to waive any fees that are applied to an account after the first week of a missed payment To submit a cancellation on the account please visit https://www.sixflags.com/memebership and click on the Cancel Membership linkThe system will ask you to confirm your identity At this time Six Flags considers this matter closedFor more information you can visit the link provided above or you may also use the “contact us” feature if you have any questions or concerns Thank you for your continued patronage
Complaint: [redacted] I am rejecting this response because: It is inconsistentMy account was validI still have the same banking account associationI can produce my statements that clearly shows that my checking account was never delinquentAs far as notification, the only source of alert is via email which possibly went to spamI never received them or else I would have acted quicklyI contacted the corporate office regarding this matter and they advised me that someone should have contacted me via phone or sent a letter to advise of a delinquent accountI have made calls between calling all the customer service/account relations numbers, corporate and even HRThe only response that I got was through corporateI tried my best to sort this out as soon as possible but no one calls you backI left voice mails with customer relations at Six Flags Discovery Kingdom and still no response Sincerely, [redacted] ***
Thank you for your responseThis debt it owed from the membership agreement that was signed on [redacted] agreeing to fulfill months’ worth of payments for Six Flags Membership passesThis is a legally binding agreement for the payments of the passes, this agreement was electronically signed by an [redacted] which is the guest that agreed to be responsible for the paymentsOur records do indicate that the representatives that were able to assist you did reiterate the cancellation policy and that it would not be able to cancel the account without paying the due feesI do apologize for any inconvenience but as previously stated once the account goes to collections it is in their hands and the only way to resolve the situation is to work directly with themYou can reach them by calling [redacted] I would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreementAt this time Six Flags does consider this matter closed
Thank you for contacting us regarding your Six Flags MembershipI do apologize for any inconvenience but after looking at your account it does show that account ending in [redacted] was not canceled in error but became delinquent after days of non-payment and the passes were suspendedDuring the days there were multiple emails sent as a notification of the missed payment and requesting that the payment information be updated Due to the account becoming delinquent within the month minimum agreement the account was sent to collectionsAs a result of the account defaulting, the security deposits were forfeited because the memberships were not canceled in accordance to the Cancellation Procedure as described within the membership agreementPer the membership agreement you also agreed to pay a deactivation fee for each pass that is suspended or deactivatedOnce the account becomes an active collections account the agency will have their fees applied as a percent of the remaining balance and will be collected once the payment is processedOnce the remaining balance is paid through the agency, they do reactivate your passes so that they may be used through the remaining duration of the agreement and no more payments will be processedUnfortunately due to the membership agreement we are unable to process any refunds for the fees that were due and collectedFor any questions regarding the account you would need to reach out to the collections agency that now has the account and they can be reached by calling [redacted] We would like to again apologize for the service that you have received, and any misunderstanding regarding the membership agreement Thank you for your continued patronage
Complaint: [redacted] I am rejecting this response because: I am rejecting this response because this was not the agreement I signed up for It was only suppose to be monthly payments only and no more I did this same agreement a couple years prior to this one and that was what they charged was just the monthly payments Also I went in to cancel these and I did cancel them and they are saying they are going to charge me two additional payments which to me is fraud How can someone who has fulfilled their so called month obligation and when you want to cancel are going to take two additional charges That is not right and nowhere did it say that till I cancelled them In addition they also delay your cancel request trying to get you to agree to cheaper rates Why would you offer cheaper rates to someone who wants to cancel This whole thing is ridiculous Sincerely, [redacted]
Thank you for contacting us regarding your membershipsLooking into the information you provided with order number ending in [redacted] and ***, on [redacted] 10th and [redacted] 24th of [redacted] you signed up for our Membership programThis membership is similar to our season passes and allows you unlimited visits to our Six Flags Theme Parks and any offers available in exchange for monthly payments instead of paying for the passes in fullThe difference in between the two would be that if you purchased season passes in [redacted] for example it would only be good until December of that year, but if you purchased Memberships then it would be good for a minimum of months or [redacted] of ***Now this does mean that because it is a minimum of months, you would have to submit a cancel when you would like to have your memberships canceled after fulfilling your membership agreementWe are unable to provide any refunds as stated within the membership agreement If you would like to cancel your memberships, you may submit the cancellation by visiting www.sixflags.com/membership and click on “Cancel Membership” on the left side of the screenWe would like to apologize for the service that you have received, and any misunderstanding regarding your membership agreement For more information regarding your membership, and a PDF copy of membership agreement, please visit https://www.sixflags.com/memebershipYou may also use the “contact us” feature if you have any questions or concerns
Sad to see how much effort i've put into cancelling this membership only to be told by someone of some degree of Six Flags Authority multiple times that i'm not canceling my membership in the wrong web site without knowing for sure what web site I went to in order to cancelYou are mentioning there are seperate web sites one for active members then another site I have to go to in order to cancelPlease show me on the Membership website where and how it references this second web site i'm suppose to go to in order to cancel my membership? Please show me a contact number on your Membership website that I can talk with a live person regarding this issue? Please point me the Member/Customer to the link on the membership web page that shows what is needed to cancel the membership? How come you couldnt forward this Revdex.com complaint to someone on your Six Flags team to reach out to me since i've been dealing with this for months now and assist me with this issue instead of telling me I didnt read my signed contract good enough or there are seperate websites, one for members and one not listed on member site to cancel? Is this the reason for seperate websites and no contact number on the membership page? is this the best way to generate extra revenue and not have to deal with the fact that I removed all of my memberships months ago and i'm looking for a refund from the day I removed the memberships and cancelled my account? Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
We do apologize for the confusion, as it does sound like you are still logging onto the Season Pass Holder website and not on the Membership Portal where the option is given to cancel an account (sixflags.com/membership) Again, once on this web portal, you will need your account number to initialize the cancellation processPer the Membership agreement that you electronically signed when you joined the program, we are not able to submit a cancellation on your behalfIf you need further assistance in locating your confirmation number, please reach out to a representative at 707-644-ext171, and they will be able to assist youAt this time, Six Flags does consider this matter close
Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to meSincerely, [redacted]
I would like a refund since the issue has only occured due to misinformation provided by the staff at Six Flags [redacted] ** Complaint: [redacted] I am rejecting this response because:Sincerely, [redacted]
Initial Business Response / [redacted] (1000, 6, 2015/08/04) */ Good AfternoonWe apologize for any inconvenience and we will be happy to assistIf you could provide us with your order confirmation numbers we would be able to assist to set you up with passes [redacted] Six Flags Magic Mountain instead of Six Flags Discovery KingdomThank You! Initial Consumer Rebuttal / [redacted] (3000, 8, 2015/08/05) */ Dear ***, Thank you for helping us to get a response from Six Flags! Whoever responded on behalf of Six Flags has proposed helping us switch our passes [redacted] Six Flags Magic MountainI'm assuming they will do this without any additional surcharge, as their original offer stated that the passes [redacted] were buying would be good for any six flags parkCan this be confirmed please? At issue is the lack of clear disclosure regarding the need to redeem the purchased vouchers at Discovery Kingdom firstWill Six Flags Discovery Kingdom change their marketing in the future to clearly disclose this fact so that others don't find themselves in the same position that we have? Lastly, how do we communicate directly with this individual offering to assist us so that we may get them our order numbers and see this matter to its conclusion? Warmest Regards, [redacted] Final Business Response / [redacted] (4000, 20, 2015/08/27) */ Good Morning, That confirmation number has all the notes and I made sure to put notes stating that you will be exchaging your current vouchers for passesUnfortunately there is now way to change or modify the expiration date on the passes Regards Final Consumer Response / [redacted] (2000, 22, 2015/08/28) */ (The consumer indicated he/she ACCEPTED the response from the business.)
Complaint: [redacted] I am rejecting this response because: I do not owe this debtYes I did speak with several different reps, but only one was able to help me, or so I thought! I was then charged again even though I was told that it would be taken care ofI calle numerous times to speak with someone,anyone that could helpI sent or more emails about this account and no one respondedI finally spoke with a girl two weeks ago that said the manager would call me back and that has never happened! This happened on several different occassionsMy bank disputed the charges and it went in my favor By law Six Flags has no right to collect any money or charge me any money for this membershipIf they say that I owe this dedt than why did they not respond to any of the banks letters? It has been disputed since August and they received adaquet time to respond to the bank, they had days! They tell me one thing on the phone and then they keep billing me for this debt! This is not the way to run a business! All I want to do is finaly have this account closed and taken off my credit report! I have done my part in trying to get some help with this but they do not help customers at all! I hated this park, my kids hated this park and begged me never to come back! The workers were rude and the animals looked horrible!!! They advertise one thing but they offer the opposite! Sincerely, [redacted]