QC Unlimited LLC

Yes we were the last ones to service the vehicle but we only services the engone oil and filterThe service requiring he removal of a check plug that is no where near oil plug was never touched This vehicle is a "sealed" service meaning no transmission dipstickSo checked means looked for stickMost new cars don't have a dipstick and never need to be checked until service The vehicle had a leak upon arrival so clearly has prior issues with such low miles

HelloFirst I am sorry for the way the employee handled this situation from the beginning of your serviceShe should have been more respectful and clear on the situationIt is our safety policy that the vehicles keys be on the dash during service for the safety of the lower bay technicianAny time the keys are in and even just the accessories are on the fan blades for cooling may turn on.Again I am sorry for the way she handled this, but it was for the safety of our employee, but should have been better explained.Thank you for bringing to my attention!

HelloThis was sent to our insurance immediately, and they as well and the two mechanics ( one the customer choose and one we choose which by the way has no affiliation with us) found there to be no fault in the product or service we providedThe cars engine cam malfunctioned and caused it to be pushed through the back of the engineThe oil was correct and the filter was tightThe insurance company ( Nationwide) also sent out a third party to investigate and they came to same conclusion

Hello We investigated this accusation, and watch the video from this serviceThe Transmission drain plug, check plug, or fill plug was never removed from the top of the car or the bottom.The guest was shown this video.This was explained to the guest as wellwe also have video saved

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.There was no offer from the business and their account is factually untrue I did talk with Mr***, and explained to him that his team admitted breaking the pull-wire during my visit, but declined responsibility "because it could have happened to anybody." He said that was probably true, but that items that commonly break on cars are not covered, even if it is due to the actions of the Valvoline crew It escapes me why he would feel motivated to fabricate details even after he admitted that his team probably did break the pull-wire The repair cost $at the location recommended by their team It is hardly good service to break something and then tell them how they can fix it themselves There was never an apology, but rather an "we didn't do it, ok, yeah we did, but we never pay for this type of thing." Me [redacted] also shared that his teams commonly knock off 'corroded tire sensors' and that they don't pay when they often dislodge/break them during the course of repair Overall, it was a denial, followed by admitting fault, but declining responsibility.Regards, [redacted]

Sent: Tuesday, October 27, 8:AM [redacted] ***District ManagerGreat Lakes Quick LubeValvoline Instant Oil Change###-###-#### CellI spoke with this customer the morning of Oct 27, at 8:57am I spoke with the team members at store location as well Technician is stating this customer was struggling opening the hood latch and asked for assistance Technician states he went to pull the latch and it was already broken with no tension, seems the cable had been snapped Technician tried to explain to this customer the latch does not have any tension and was already broken, SCM also offered assistance with the customer at this point SCM offered assistance and advice on where to take the vehicle for repairI offered my assistance and explained I would not be authorizing payment for reimbursement

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have been on the phone with the insurance agent handling the case and he's spoken to Valvoline, Veldman's, and Gurley Leep Subaru He concluded that there is not enough evidence to support my claim because of two factors:1) I signed off on an invoice at Valvoline stating I had an engine flush not a transmission flush 2) He cannot confirm the transmission failed prior to Veldman's working on my vehicle The agent spoke with the technician at Gurley Leep who told him the root cause of the transmission failing was the wrong fluid being in the transmission The only invoice I have that confirms a transmission fluid change comes from Veldman's.I have two big issues with the statements above 1) Every patron of Valvoline signs off on the work done to their vehicle before they ever drive it In this case, I didn't know anything was wrong until I was in Indiana I am not a mechanic I trusted this business to do quality work and they didn't Even if they completed an engine flush instead of a transmission flush they still could've damaged the transmission lines By the logic the insurance agent is using, a mechanic could sabotage your vehicle and get you to sign an invoice before you drive the car away and that mechanic would have absolutely no liability.2) Of course the transmission failed before I had it towed to Veldman's! The car performed exactly the same before and after Veldman's worked on it My car is now fully functional because the transmission was changed One can logically deduce that if a car fails, then the transmission is replaced, then the car works, that the root cause originally was a failed transmission The insurance agent somehow does not see it that way.I will continue to fight this until I get this resolved and currently I am not happy with their response Regards, [redacted]

Hellothis went to Insurance as the customer already knows and understandsThe cooling system was not touched as the receipt states and even if it was the overflow cap has nothing to do with the car overheating It's overflow is not a pressurized systemthe insurance inspected and even the mechanic the customer chose states same thingThat's why denied by our insurance and us

HelloThis customer was spoke with by the SCM when she returnedHe spoke with her for about 30-minutes explaining we dont inspect differentials (policy for over years), didnt notice leak due to body panel, and didnt remove body panel due to oil filter accessThe AM also spoke with her explaining same factsThe receipt she has even states not checked.This is from the AM after he spoke with customer careFrom: [redacted] Date: [redacted] **Subject: RE: VIOC Customer Care - Action Requested - ISSUE=PROJ=1This customer came in for an oil change on September 26th at that time we were Great Lakes quick lube and our policy was unless we were requested by the customer to check the any of the differentials we do not check them on her receipt it also says not checked the service center manager will be contacting this customer tomorrow and this claim will be denied

Hellothis is what insurance is for They inspected and hired another inspector who came up with same conclusion We have them for these instancesI'm sorry for your inconvienience but his is the results from the Insurance companies investigation

HelloThe response made was by ***No where does anything the customer is saying was stated by ***The hood release on every car after no matter the car is a plastic release in car, attached to a metal cable, attached to the release under the hoodTo release a hood from inside the car you place your fingers behind the release and pull up on the this leverThere is no wrong to pull up but pull upSo if this part failed and broke, its due to age and or lack of maintenanceSame as when a tire sensor breaksLack of maintenance and service even though that situation has nothing to do with this situtation!

Yes we were the last ones to service the vehicle but we only services the engone oil and filter. The service requiring he removal of a check plug that is no where near oil plug was never touched This vehicle is a "sealed" service meaning no transmission dipstickSo checked means looked for stick. Most new cars don't have a dipstick and never need to be checked until service The vehicle had a leak upon arrival so clearly has prior issues with such low miles

Hello The statement made by the customer verified the skid plate was reinstalled and the tires were all sent to different pressuresWe use automatic self calibrating digital tire inflatrrsThey automatically set the tires to the spec typed in

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
*** may well deny what he stated, and although I couldn't understand the text of his last response in any detail because of grammatical errors, it is irrelevant to the complaint The bottom line is that the manager on duty said that their policy states they shouldn't have done what they did, and when they broke their own policy and broke my car's hood, I continue to feel wrongedThe hood worked fine literally days before with normal, gentle use The guy went in and yanked hard on the handle and pulled the stop off the cord I remain dissatisfied with the lack of any apology (other than 'I'm sorry you feel that way') or any offer and the overall customer experience Saying "we broke it, but this kind of thing just happens and go pay to fix it" leaves me with a bad taste in my mouth - it's not good customer service My complaint stands
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below. I never had a problem with oil leaking from my transmissionI have documentation that states that your businesses checked and gave an okay for my transmission fluidWhich leaves your business liable for the failure of my transmissionThere's no proof that you guys didn't touch my transmission, as stated before Valvoline was the last business to provide service to my car before failure.
Regards,
Deandra ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]I still Have not heard back from the companyNo one has reached out to me on this matterI know they are supposed to review video from the bay when my vehicle was serviced and I am concerened that this is actually not even being looked into and I am being brushed offThis is a serious matter and Valvoline is not treating it as suchThey have no follow through and this concerns me that they even looked into the matterI had no vehicle issues prior to visiting ValvolineI had stopped for a simple oil change and now this happenedMy claim was put in in October and I have not heard from the company even though it is their company policy and procedureI am very dissapointed in the customer care and complete negligence
Regards,
*** ***

I will make sure she is contacted and will follow up with the AM

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.I do not agree with the statement about the fan blades turning as like I said in my original complaint is that my car is equipped with an ignition interlock that prevents me from starting my car when this is engaged I appreciate the apology as this is basically all I was seeking, I do however feel that some education may be in order on the companies part though as many newer cars are coming equipped with ignition interlock such as mine that will prevent fan blades and such from starting automatically so people can run accessories and not accidentally try and start their vehiclesNo one wants to see a technician get injured but this would not happen if a car has this built in precautionary measure Perhaps you should revisit this company policy as went to Pennzoil today to have my oil changed and they had no issue with the safety lock and did not understand your problem.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Quyanna ***

HelloOnce again this customer was talked to by the SCM and AM ***We don't and didn't check her differential She keeps talking about video cameras If there were any I would show her to prove we didn't touch her differentialThis has been looked into and the employees have been interviewed I'm sorry for your troubles and your expense incurred, but this has nothing to do with the products or services renderedThe receipt the customer signed even states that the differential was not checked