QC Unlimited LLC

this is being submitted to our insurance for the customer

Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
Leon ***

the customer will be called and his refund will be given to him!

HelloThis was sent to our insurance immediately, and they as well and the two mechanics ( one the customer choose and one we choose which by the way has no affiliation with us) found there to be no fault in the product or service we provided. The cars engine cam malfunctioned and caused it to...

be pushed through the back of the engine. The oil was correct and the filter was tight. The insurance company ( Nationwide) also sent out a third party to investigate and they came to same conclusion.

Hello We investigated this accusation, and watch the video from this service. The Transmission drain plug, check plug, or fill plug was never removed from the top of the car or the bottom.The guest was shown this video.This was explained to the guest as well. we also have video saved

HelloFirst I am sorry for the way the employee handled this situation from the beginning of your service. She should have been more respectful and clear on the situation. It is our safety policy that the vehicles keys be on the dash during service for the safety of the lower bay technician. Any time...

the keys are in and even just the accessories are on the fan blades for cooling may turn on.Again I am sorry for the way she handled this, but it was for the safety of our employee, but should have been better explained.Thank you for bringing to my attention!

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.There was no offer from the business and their account is factually untrue.  I did talk with Mr. [redacted], and explained to him that his team admitted breaking the pull-wire during my visit, but declined responsibility "because it could have happened to anybody."  He said that was probably true, but that items that commonly break on cars are not covered, even if it is due to the actions of the Valvoline crew.  It escapes me why he would feel motivated to fabricate details even after he admitted that his team probably did break the pull-wire.  The repair cost $500 at the location recommended by their team.  It is hardly good service to break something and then tell them how they can fix it themselves.  There was never an apology, but rather an "we didn't do it, ok, yeah we did, but we never pay for this type of thing."  Me [redacted] also shared that his teams commonly knock off 'corroded tire sensors' and that they don't pay when they often dislodge/break them during the course of repair.  Overall, it was a denial, followed by admitting fault, but declining responsibility.Regards,[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear...

below.
I have been on the phone with the insurance agent handling the case and he's spoken to Valvoline, Veldman's, and Gurley Leep Subaru.  He concluded that there is not enough evidence to support my claim because of two factors:1) I signed off on an invoice at Valvoline stating I had an engine flush not a transmission flush.  2) He cannot confirm the transmission failed prior to Veldman's working on my vehicle.  The agent spoke with the technician at Gurley Leep who told him the root cause of the transmission failing was the wrong fluid being in the transmission.  The only invoice I have that confirms a transmission fluid change comes from Veldman's.I have two big issues with the statements above.  1) Every patron of Valvoline signs off on the work done to their vehicle before they ever drive it.  In this case, I didn't know anything was wrong until I was in Indiana.  I am not a mechanic.  I trusted this business to do quality work and they didn't.  Even if they completed an engine flush instead of a transmission flush they still could've damaged the transmission lines.  By the logic the insurance agent is using, a mechanic could sabotage your vehicle and get you to sign an invoice before you drive the car away and that mechanic would have absolutely no liability.2) Of course the transmission failed before I had it towed to Veldman's!  The car performed exactly the same before and after Veldman's worked on it.  My car is now fully functional because the transmission was changed.  One can logically deduce that if a car fails, then the transmission is replaced, then the car works, that the root cause originally was a failed transmission.  The insurance agent somehow does not see it that way.I will continue to fight this until I get this resolved and currently I am not happy with their response.
Regards,
[redacted]

Hello She did not want us to touch the car again after visiting port road location in Glendale. The [redacted] would like to look at vehicle first if possible. She asked to go to dealer for inspection and we agreed but she still has not set an appointment for repair so we...

can refund for the issues at hand. My experience is that the filter was not changed in a timely manner before we serviced and some leaves fell into blower motor area when we removed the old filter as part of the visual inspection for the guest.Unfortunately this cant be prevented all the time. I apologize for her inconvenience, but we would like to resolve. Please call the AM again so we can inspect for guest.

Sent: Tuesday, October 27, 2015 8:01 AM[redacted]District ManagerGreat Lakes Quick LubeValvoline Instant Oil Change###-###-#### CellI spoke with this customer the morning of Oct 27, 2015 at 8:57am.  I spoke with the team members at store location as well.  Technician is stating this...

customer was struggling opening the hood latch and asked for assistance.  Technician states he went to pull the latch and it was already broken with no tension, seems the cable had been snapped.  Technician tried to explain to this customer the latch does not have any tension and was already broken, SCM also offered assistance with the customer at this point.  SCM offered assistance and advice on where to take the vehicle for repair. I offered my assistance and explained I would not be authorizing payment for reimbursement.

To whom it may concern:I apologize but reading the response from Drew [redacted], I do not believe this issue will be resolved at this level. I will move forward with my complaint to the [redacted] department. Thank you for all that you have done.  Thank you,Carmen [redacted]

HelloThe car came in on 3/27/2017. We performed a oil change and cabin air filter. I have pictures from our video cameras of us checking the transmission and the power steering fluid. The guest left and 2o min and about 10-15 miles the vehicle had a issue. The guests mechanic diagnosis the vehicle...

and says the guests needs brakes struts tie rods and hub bearings. 15 days after our service and 12 days after the mechanics repair the vehicle has a issue with steering. If the power steering was in fact this low it would have had a problem before we serviced the vehicle. Her mechanic inspected and found the issue to be suspension related. He repaired the vehicle then the guest has a issue with the tire locking up which the mechanic just took of the tires brakes, hubs and tie rods!!!!This is a mechanical failure not related to our service and this is why we are and will always deny any and all claims to this matter.

Hellothis is what insurance is for.  They inspected and hired another inspector who came up with same conclusion.  We have them for these instances. I'm sorry  for your inconvienience but his is the results from the Insurance  companies investigation.

HelloThis customer was spoke with by the SCM when she returned. He spoke with her for about 30-45 minutes explaining we dont inspect differentials (policy for over 5 years), didnt notice leak due to body panel, and didnt remove body panel due to oil filter access. The AM also spoke with her...

explaining same facts. The receipt she has even states not checked.This is from the AM after he spoke with customer careFrom: [redacted] Date: [redacted]Subject: RE: VIOC Customer Care - Action Requested - ISSUE=221922 PROJ=1This customer came in for an oil change on September 26th at that time we were Great Lakes quick lube and our policy was unless we were requested by the customer to check the any of the differentials we do not check them on her receipt it also says not checked the service center manager will be contacting this customer tomorrow and this claim will be denied

Hellothis went to Insurance as the customer already knows and understands. The cooling system was not touched as the receipt states and even if it was the overflow cap has nothing to do with the car overheating.  It's overflow is not a pressurized system. the insurance inspected and even the...

mechanic the customer chose states same thing. That's why denied by our insurance and us.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in...

reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  $31.67 was refunded in cash.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The company keeps making notes saying that The area manager has contacted me regarding this which is not true. I have every call recorded from my contact regarding this matter and I have only spoke with Customer care. SO now the company is making false statements and this brings concern. If they can lie about communication then they might be lying about other things regarding this as well. I have a call where customer care told  me each bay has camera footage in the lower bay and the ditrict manager would review this. I have each of these calls recorded. I will try to attach a couple recordings. This matter is not being handled as they say.
Regards,
[redacted]