A repair technician was sent to *** *** *** GA XXXXX *** ** to turn on a Tenants cable service
The technician damaged the property and left the service wires in a disarray, I contacted the local sales office and they filed a damage complaint, then I was called by a manager and he stated that it was a sub contractor, that did this damage and that another manager would be contacting me
Time passed and a lady called me and said that a manager would be meeting me the next day and would settle out these problems
No one called
I understand that these repair technicians believe that they can show up at properties and cause damage and do installations however they see fit and that there will be no repercussions or oversight
However, this is not going to be the case
I'm trying to get cox to remove their equipment/wires/panel from my home since I cancelled service
I have scheduled appointments to have cox remove their equipment/wires/panel from my home, all of which cox has been a NO SHOW, and not a single phone call to me There are possibly "live" wires in my home I want them removed There is an ugly panel on the back of my house that belongs to Cox I could remove the panel cover, but there are wires attached
No cable still being billed for itHaven't had cable in over a year
Still being billed for over a year for cable we don't have because of Cox going all digital around last January of
Trying to receive refund of $on account that was in deceased husband's nameThey want to send check in his name
I had authorization to change or cancel my husband's Cox Communications account #XXXXXXXXXXXXXXXX for our services at *** Drive, Macon, GAMy husband, *** ***, passed away Jan8, 2014; however, I continued to pay for the serviceI cancelled all of the Cox service in Febwhen I moved to Texas except for my email accountOn April 24, I sold the house in MaconShortly after the sale the new owners of the house applied for Cox service, and someone at Cox Communications called me and said they were cancelling my email service effective May There is $credit on my husband's accountAfter receiving the May billing statement I called the Cox billing department on May 29, and asked to have the check payable to me since my husband is deceasedThe person in Billing said he tried to make the change on their system but
Lack of service after multiple calls and checks
Called weeks ago to get service to my new home First Cox had to verify serviceability, then I waited for an installation appt Today, I was told that I must wait a further 2+ weeks because they do not have service to my house and must run another conduit I work from home and lack of internet is hindering my ability to work Cox verified my address' serviceability weeks ago but did not do a competent job and is now delaying me further while they do the work that should have been done weeks ago
Cox Technician swapped cable boxes, left surround sound non functional and no sound to TV, did not install phone as required by work order
Technician was sent to my home to swap cable boxes, repair mini box and install phone Phone system was never installed Before cable box was swapped out, I spoke to Tech on phone about a Universal remote since all components to surround sound are located in a closet Said he understood and would hook up the remote to work with the new box My wife asked him before he left if he tested it and he confirmed he had When I arrived home, my universal remote did nor work and my surround sound was not functional, it now has a loud humming noise Basically, my TV, universal remote and sound system is no longer usable after Cox swapped my box My wife called and spent almost hours on the phone, spoke to 4-associates, being Supervisors and the company claims they are not responsible for dismantling my working surround system I need my syste
I spoke with a representative on September 23, to have TV services added back to my account She drafted my bank account for more than quoted
On September 23, 2018, I contacted Cox Communications (upgrade/add services options) to have TV services added back to my account after recently removing them The representative told me that I only needed to pay a $deposit to have the services added I agreed to this amount after explaining to her the channels that I wanted She asked for my debit card information so that I may be charged for the $ At the end of the call, I asked her about adding another channel that I failed to mention previously and she advised me that she could not make any adjustments to my account since she had already set up a work order for the following Wednesday She advised me that I would need to call back after the technician came out to have this channel added I asked her if there would be any extra charges for this and she told me that it
This company cut my internet even though I was not subscribed to them
They were burying a cable for my next door neighbor, and cut my internet cable
I am currently subscribed to *** Internet
The combination of horrible customer treatment and multiple instances of loosing internet service over the past year encouraged me to write this
I have had Cox for over a year and my service has gone out multiple times Each time it would go out a tech would come and patch the problem temporarily but it inevitably would go out againThis has happened about four to five times in the last year with the most recent one being about two weeks agoI currently still do not have internet
This is how the last two weeks have played outI called Cox the day after the internet went out and they scheduled an appointment for 5-PM and no one showed up I received a call from a tech at 9:30PM telling me someone had dropped the ball but he did not know who He rescheduled me for another appointment a few days later and said he would make a note to credit my account for the missed appointmentOn the day of the appointment, no one showed up for the second time Obviously this was frustratin
When agreement for service was made, a physical contract that detailed the duration and terms of the contract was never furnished to me, the purchaserThe deal that was selected was service for months at the price protected rate, but now, after months, the rate has increased without noticeFurthermore, the recent changes to the service plan that include billing for data overages were not agreed to in the initial contract and were never agreed to.Product_Or_Service: Internet, Television
I CALLED TO REQUEST A HOLD ON MY BUNDLE PACKAGE SERVICES FOR MONTHS FOR JULY AND August of this year and was told that I WOULD RECEIVE A MONTHS ho
I WAS TOLD I would be charged $per month during the time services would be suspendedWhen I called in August I was told to pay $Upon return in September all services were off and a bill for approx$was at handI called 10/6/and spoke to repwho advised me that all services were off for non payment and the charges were for the equipment I had but adjustments were made because services were not to be turned off.I WAS ADVISED that the payment made for $was because I continued to have telephone services available and was charged accordinglyAfter adjustments I had to pay $to restore servicesMy adjustments would now include a monthly bundle package inclusive of $After that I began to receive monthly statements with different amountsAll adjustments should have been cleared but each time I
A mistake made at Cox Communication has resulted in me spending hours and numerous phone calls to resolve
I have been a customer of Cox Communication for yearsMy account number was XXX XXXX XXXXXXXXXMy payments were set up to automatically withdrawI have never had a late payment, problem, and have an excellent credit ratingOne night in November I came home to find my internet was out(This is the only service I purchase from Cox)I called in to see if there was an outage, and I was told that my service was disconnected at my request to be transferred to a new addressI had no intention of moving, nor had I told anyone that I was movingAfter a long, long time on the phone that night, I was told that an error had been made and either my account number or street address (I don't recall which) had been mixed up with someone elsesMy internet was turned back on, I received apologies and a reduced rate for future internet services, and was told that everything had to be
I would give them zero stars if possible! I've never had a company so out for profit that they don't care about the customer It wasn't that way in when I started with them They make changes to their system that eliminate capably from the customer and monopolize the market by only letting their equipment be used to convert signal!
Stole money from me
I have had a number of internet service issues with the company over the past two months that they refused to physically addressI was initially told to replace my modemI did it myself, without having a tech come out to install itReplacing the modem did not help and I was informed that I would be receiving a credit to my account for my bill for the month of August due to the constant issueHowever, upon checking my bill, I noticed that, not was I charged for the month of August, I was also charged for a professional installation of my new modemI called twice about the issue of being charged and, during the second phone call, was promised a check to reimburse me for both the credit and the erroneous chargeI never received the checkNaturally, I will be cancelling my services with Cox due to the issueHowever, I want the money that they stole from me back
Cox sent out multiple techs even management and still didn't fix theProblem even damaged my property along the way
Since July when me and my husband *** *** the account holder moved in here our services with cox have never workedProperly I am a*** andHave been informedBecause I work from home and am
Not a business I may not get a line which is fineI don't need a business I just need my services to work it started with the home security always messing up they broke my window They have sent multiple techs outAndThe services haven't beenResortedThe final straw is Since I moved to my current locationI'mPending suspension from my job due to the in consistency of there I'm currently on tech leave this started wensday and has gotten progressively worse now it's to the point I physically lose my internet tv andPhone service along with my safety (home security ) which has not worked since I moved inMind you properly at all But currently
Accidental over charge Cox reversed the charge, but due to banking, the hold is still on my account Can't get a hold release letter
Over charge of $was made While Cox cancelled this in their system, it still shows in the bank and has now caused $in overdraft fees Have tried for two days to get a hold release written by Cox, which would allow the bank to release these charges immediately Without this money released, I cannot buy life saving medicine or pay rent
Cox cut my internet cable They replaced it but they haven't buried the new cable It had been over a month
Sometime before June 27th, Cox cut my internet cable I called them and informed them of the situation They sent a tech to replace the cable but not someone to bury the cable I have been waiting for over a month This issue has happened before This is my second time making a complaint to Cox for burial of the internet cable
Continuing to be billed after return of equipment
I received a cancellation of service on DecemberI called Cox and was informed that the account was past due so I asked if I turned in equipment could I stop charges and set up a payment planThe agent said yes so I returned equipment on December to the store and explained I no longer wanted to keep any services at the homeI paid $on my $bill at that timeThen on December I received an email bill from Cox of $so on December I called Cox and they told me that my services were never disconnectedI explained the whole story in detail and she promised me that she would ensure the services were stopped and back dated to the 12thThen about weeks later I still had not received a final bill so I called againThe agent said I then owed even more money so I had to explain the whole story againShe then again promised me that she would submit all paperwork needed for this to be corrected and I would get a final
The installation is not finished One TV is still sitting on the floor, un-connected
My bill shows charges for things I did not order
On April 3, my daughter talked to *** - XXX-XXX-XXXX Ext***-
to order Cox TV cable and Internet for me We have a page of her notes, which I then typed out so we could read it well He said the package included changing my BAP security line from ATT to Cox Cable for FREE., and the total charge per month would be $
He said nothing about Cox Homelife - and especially nothing about a two-year contract
On April 7, I opened my front door around 3:to a crew of about men who came in and essentially took over my home It was confusing One of them was going around sticking things up on the doors I asked him what he was doing, and he said it was the "Security system sensors." I told him I already had sensors, all I need is to switch the BAP from AT&T to Cox He ignored me They stayed in my home until 9:p.m Under the ho
05/04/Ordered cable internet and phone package was told (***) I could down grade after days and bring my monthly bill from $to $per month05/06/the service was installed06/06/I called to downgrade my serviceWas told by *** that if I down graded my monthly fee would go to $per month I told her about my previous conversation and she said she would have the call pulled and listen to what I was toldI also talked to *** on the same day who stated that I would be contacted with the results and changes will be backdated in my favor I told her if that could not be done I wanted to disconnect everything.06/14/called again and talked to ***' who transferred my call but stated that he would watch my account to make sure everything gets done and backdated transferred to *** - was told 15-days and still in review I told her I wanted to cancel everything and contact Revdex.com she suggested I wait until the review was completed I agreed.06/27/
A repair technician was sent to *** *** *** GA XXXXX *** ** to turn on a Tenants cable service
The technician damaged the property and left the service wires in a disarray, I contacted the local sales office and they filed a damage complaint, then I was called by a manager and he stated that it was a sub contractor, that did this damage and that another manager would be contacting me
Time passed and a lady called me and said that a manager would be meeting me the next day and would settle out these problems
No one called
I understand that these repair technicians believe that they can show up at properties and cause damage and do installations however they see fit and that there will be no repercussions or oversight
However, this is not going to be the case
I'm trying to get cox to remove their equipment/wires/panel from my home since I cancelled service
I have scheduled appointments to have cox remove their equipment/wires/panel from my home, all of which cox has been a NO SHOW, and not a single phone call to me There are possibly "live" wires in my home I want them removed There is an ugly panel on the back of my house that belongs to Cox I could remove the panel cover, but there are wires attached
No cable still being billed for itHaven't had cable in over a year
Still being billed for over a year for cable we don't have because of Cox going all digital around last January of
Trying to receive refund of $on account that was in deceased husband's nameThey want to send check in his name
I had authorization to change or cancel my husband's Cox Communications account #XXXXXXXXXXXXXXXX for our services at *** Drive, Macon, GAMy husband, *** ***, passed away Jan8, 2014; however, I continued to pay for the serviceI cancelled all of the Cox service in Febwhen I moved to Texas except for my email accountOn April 24, I sold the house in MaconShortly after the sale the new owners of the house applied for Cox service, and someone at Cox Communications called me and said they were cancelling my email service effective May There is $credit on my husband's accountAfter receiving the May billing statement I called the Cox billing department on May 29, and asked to have the check payable to me since my husband is deceasedThe person in Billing said he tried to make the change on their system but
Lack of service after multiple calls and checks
Called weeks ago to get service to my new home First Cox had to verify serviceability, then I waited for an installation appt Today, I was told that I must wait a further 2+ weeks because they do not have service to my house and must run another conduit I work from home and lack of internet is hindering my ability to work Cox verified my address' serviceability weeks ago but did not do a competent job and is now delaying me further while they do the work that should have been done weeks ago
Cox Technician swapped cable boxes, left surround sound non functional and no sound to TV, did not install phone as required by work order
Technician was sent to my home to swap cable boxes, repair mini box and install phone Phone system was never installed Before cable box was swapped out, I spoke to Tech on phone about a Universal remote since all components to surround sound are located in a closet Said he understood and would hook up the remote to work with the new box My wife asked him before he left if he tested it and he confirmed he had When I arrived home, my universal remote did nor work and my surround sound was not functional, it now has a loud humming noise Basically, my TV, universal remote and sound system is no longer usable after Cox swapped my box My wife called and spent almost hours on the phone, spoke to 4-associates, being Supervisors and the company claims they are not responsible for dismantling my working surround system I need my syste
I spoke with a representative on September 23, to have TV services added back to my account She drafted my bank account for more than quoted
On September 23, 2018, I contacted Cox Communications (upgrade/add services options) to have TV services added back to my account after recently removing them The representative told me that I only needed to pay a $deposit to have the services added I agreed to this amount after explaining to her the channels that I wanted She asked for my debit card information so that I may be charged for the $ At the end of the call, I asked her about adding another channel that I failed to mention previously and she advised me that she could not make any adjustments to my account since she had already set up a work order for the following Wednesday She advised me that I would need to call back after the technician came out to have this channel added I asked her if there would be any extra charges for this and she told me that it
This company cut my internet even though I was not subscribed to them
They were burying a cable for my next door neighbor, and cut my internet cable
I am currently subscribed to *** Internet
The combination of horrible customer treatment and multiple instances of loosing internet service over the past year encouraged me to write this
I have had Cox for over a year and my service has gone out multiple times Each time it would go out a tech would come and patch the problem temporarily but it inevitably would go out againThis has happened about four to five times in the last year with the most recent one being about two weeks agoI currently still do not have internet
This is how the last two weeks have played outI called Cox the day after the internet went out and they scheduled an appointment for 5-PM and no one showed up I received a call from a tech at 9:30PM telling me someone had dropped the ball but he did not know who He rescheduled me for another appointment a few days later and said he would make a note to credit my account for the missed appointmentOn the day of the appointment, no one showed up for the second time Obviously this was frustratin
When agreement for service was made, a physical contract that detailed the duration and terms of the contract was never furnished to me, the purchaserThe deal that was selected was service for months at the price protected rate, but now, after months, the rate has increased without noticeFurthermore, the recent changes to the service plan that include billing for data overages were not agreed to in the initial contract and were never agreed to.Product_Or_Service: Internet, Television
I CALLED TO REQUEST A HOLD ON MY BUNDLE PACKAGE SERVICES FOR MONTHS FOR JULY AND August of this year and was told that I WOULD RECEIVE A MONTHS ho
I WAS TOLD I would be charged $per month during the time services would be suspendedWhen I called in August I was told to pay $Upon return in September all services were off and a bill for approx$was at handI called 10/6/and spoke to repwho advised me that all services were off for non payment and the charges were for the equipment I had but adjustments were made because services were not to be turned off.I WAS ADVISED that the payment made for $was because I continued to have telephone services available and was charged accordinglyAfter adjustments I had to pay $to restore servicesMy adjustments would now include a monthly bundle package inclusive of $After that I began to receive monthly statements with different amountsAll adjustments should have been cleared but each time I
A mistake made at Cox Communication has resulted in me spending hours and numerous phone calls to resolve
I have been a customer of Cox Communication for yearsMy account number was XXX XXXX XXXXXXXXXMy payments were set up to automatically withdrawI have never had a late payment, problem, and have an excellent credit ratingOne night in November I came home to find my internet was out(This is the only service I purchase from Cox)I called in to see if there was an outage, and I was told that my service was disconnected at my request to be transferred to a new addressI had no intention of moving, nor had I told anyone that I was movingAfter a long, long time on the phone that night, I was told that an error had been made and either my account number or street address (I don't recall which) had been mixed up with someone elsesMy internet was turned back on, I received apologies and a reduced rate for future internet services, and was told that everything had to be
I would give them zero stars if possible! I've never had a company so out for profit that they don't care about the customer It wasn't that way in when I started with them They make changes to their system that eliminate capably from the customer and monopolize the market by only letting their equipment be used to convert signal!
Stole money from me
I have had a number of internet service issues with the company over the past two months that they refused to physically addressI was initially told to replace my modemI did it myself, without having a tech come out to install itReplacing the modem did not help and I was informed that I would be receiving a credit to my account for my bill for the month of August due to the constant issueHowever, upon checking my bill, I noticed that, not was I charged for the month of August, I was also charged for a professional installation of my new modemI called twice about the issue of being charged and, during the second phone call, was promised a check to reimburse me for both the credit and the erroneous chargeI never received the checkNaturally, I will be cancelling my services with Cox due to the issueHowever, I want the money that they stole from me back
Cox sent out multiple techs even management and still didn't fix theProblem even damaged my property along the way
Since July when me and my husband *** *** the account holder moved in here our services with cox have never workedProperly I am a*** andHave been informedBecause I work from home and am
Not a business I may not get a line which is fineI don't need a business I just need my services to work it started with the home security always messing up they broke my window They have sent multiple techs outAndThe services haven't beenResortedThe final straw is Since I moved to my current locationI'mPending suspension from my job due to the in consistency of there I'm currently on tech leave this started wensday and has gotten progressively worse now it's to the point I physically lose my internet tv andPhone service along with my safety (home security ) which has not worked since I moved inMind you properly at all But currently
Accidental over charge Cox reversed the charge, but due to banking, the hold is still on my account Can't get a hold release letter
Over charge of $was made While Cox cancelled this in their system, it still shows in the bank and has now caused $in overdraft fees Have tried for two days to get a hold release written by Cox, which would allow the bank to release these charges immediately Without this money released, I cannot buy life saving medicine or pay rent
Cox cut my internet cable They replaced it but they haven't buried the new cable It had been over a month
Sometime before June 27th, Cox cut my internet cable I called them and informed them of the situation They sent a tech to replace the cable but not someone to bury the cable I have been waiting for over a month This issue has happened before This is my second time making a complaint to Cox for burial of the internet cable
Continuing to be billed after return of equipment
I received a cancellation of service on DecemberI called Cox and was informed that the account was past due so I asked if I turned in equipment could I stop charges and set up a payment planThe agent said yes so I returned equipment on December to the store and explained I no longer wanted to keep any services at the homeI paid $on my $bill at that timeThen on December I received an email bill from Cox of $so on December I called Cox and they told me that my services were never disconnectedI explained the whole story in detail and she promised me that she would ensure the services were stopped and back dated to the 12thThen about weeks later I still had not received a final bill so I called againThe agent said I then owed even more money so I had to explain the whole story againShe then again promised me that she would submit all paperwork needed for this to be corrected and I would get a final
The installation is not finished One TV is still sitting on the floor, un-connected
My bill shows charges for things I did not order
On April 3, my daughter talked to *** - XXX-XXX-XXXX Ext***-
to order Cox TV cable and Internet for me We have a page of her notes, which I then typed out so we could read it well He said the package included changing my BAP security line from ATT to Cox Cable for FREE., and the total charge per month would be $
He said nothing about Cox Homelife - and especially nothing about a two-year contract
On April 7, I opened my front door around 3:to a crew of about men who came in and essentially took over my home It was confusing One of them was going around sticking things up on the doors I asked him what he was doing, and he said it was the "Security system sensors." I told him I already had sensors, all I need is to switch the BAP from AT&T to Cox He ignored me They stayed in my home until 9:p.m Under the ho
05/04/Ordered cable internet and phone package was told (***) I could down grade after days and bring my monthly bill from $to $per month05/06/the service was installed06/06/I called to downgrade my serviceWas told by *** that if I down graded my monthly fee would go to $per month I told her about my previous conversation and she said she would have the call pulled and listen to what I was toldI also talked to *** on the same day who stated that I would be contacted with the results and changes will be backdated in my favor I told her if that could not be done I wanted to disconnect everything.06/14/called again and talked to ***' who transferred my call but stated that he would watch my account to make sure everything gets done and backdated transferred to *** - was told 15-days and still in review I told her I wanted to cancel everything and contact Revdex.com she suggested I wait until the review was completed I agreed.06/27/