I have lost all my cox cable channels slowly a little at a time since Jan I have been unable to get anyone to help me
I am paying for cable through my apartment complex, it comes as a package, I contacted cox first of Jan when I started losing the channelsI was told to contact MY apt complex They instructed I contact the gentleman who does our cox cable for the aptsHe advised cox would have to give out the mini box to me so I may continue to get my channelsCox will not give me a box because someone who I do not even know is listed at my addressThis apt is in my nameAll I would like is a box so I can continue watching tv since I have to pay for itIt is not my problem that someone has the records wrongCox do the right thing and update my info and provide me with a box since I can show bills listed with my name at this addressI am going on a week with no cable paying for something I do not even get,
My Cox TV Service Is Act UpAnd I Done Called Them About Times Over The Same ProblemI Want My TV Service To Be Working RightSome Of My Channels Are Not WorkingAnd The Channels Display Are Green And PickI Pay Too Much For My TV Service For It's Not To Work Right...Product_Or_Service: Cox Tv
For the past months Cox have stated they there has been service outages in this area with no adjustment to the billsMy biggest complaint is the lack of concern for there customer, my home phone is in and out of service and my home alarm system has to notify the police by landline I have contacted Cox on numerous occasions about this situation their only solution is to send a technical which will inconvenience my timeSpeaking with supervisor ***, he advise the new modem that was just installed last night is not registered to my home phoneAnd not to mention the internet service not working
Account_Number: XXXXXXXXXXXXXXXX
Ongoing issues-weak signal,selling services that were not needed.Running a new line to house in Feb.Still not buried.No return call,no promised refund
I have had an ongoing problem with weak cable and internet signal for many years and just dealt with itSometimes without service at all Finally, I decided to address itThey have run new lines to house a few times and that works for a while Service is interrupted a good bit with blue screen announcing signal strength is low Internet does not work well unless you are in the room with the modem/routerSometimes that doesn't help, eitherTechnician confirms signal strength is extremely low Next technician tried to fix and left saying "you can have internet or you can have cable until you re-wire your house" I was told by lady on the phone that I would be issued a credit for my time without service Hasn't happened We had no cable for a couple of weeks in the beginning of Man came out to re-wire the house, informed
I am unable to verify data usage daily and on what device.It would be nice to see which item is using how muchI want to purchase my own package
I felt that I was receiving a large amount of data but recently told me of the limitand that no additional package is offeredWe are being charged $for 50gb, my bill jumped $last month for this reason
Integrity issues
When I got cox cable over months ago I advise the box that's outside needed to be move because it is in my neighbors yard and she continued to knock it down I have had it knocked down more than once and every time making this complaint promising me it would be moved now this time it has been knocked over again and I don't have a date which it will be fixed
I am having reception problems and it has been an ongoing issue for awhile,such as pixeling, picture freeze and tv eventually going off the air
I have been having issues with cable reception for awhile, and this has been reported to cox communications, technicians have been here and it seems I get temporary fixes but problem eventually returns(my neighbors also have the same problem but have given up on contacting Cox because it doesn't get fixed)my last contact was made online on Sept.6,2017, work no.XXXXXXX,with a Cox technician to come out to my house on Sept7,This is weeks later and still no contact from Cox Communications, the storm was after the contact dateI decided to wait to see if I would hear something but it has become apparent that its not happening.I am still have this problem as well as my neighbors,because when my tv starts messing I check with them also and they are having the same thing, so its just not my problem, if my bill wasn't paid I'm sure it would
I started service with fox in February when I got the service it was no cancellation fee my name was forgery on a contract I did not sign
I got a sales call in February for a promotion for tv,internet, and home life for $ free installation with no contract the only thing I was told I was signing was permission for the installation and can cancel anytime
When I got my first bill it was higher than what I was promised I called them to discuss the fees weeks after starting service that wher due immediately they said it was installation and a onetime setup fee I was not told on the next bill was I they called about this outstanding bill they told me again it was installation fee which should have been free I felt like this is a scam so I paid the bill and discontinued all service on 04/29/they would not disconnect the service every time I called they would place me on hold for over a hour even asking for a manager I couldn't get one finally after a month I speak to so
Cox contractors convince us to do more work to our home so they get paid more, by lying and saying it will be covered under Cox Support when it isn't
The contractor who came out to our home to install Cox cable, said they were unable to use all of the cable because it had been so long since the last installationThere was an issue with not being able to run cable through the attic, and he told me he would make sure I had Cox Support on my account, so that I wouldn't have to pay for any of the work
Then he came back two weeks later to properly run the new cable, and said he had checked and that I was indeed on Cox SupportHe and another guy stayed at my house for hours running cable, and our Contour system works beautifully
Imagine my surprise and anger when I got our bill and saw we now owe $700.00!
I spoke to Cox Customer Support, and they told me that not only was I not enrolled in Cox Support, but even I was, it wouldn't cover anything beyond connection issues with
Was told I was under a contract, and was not aware
Account # XXXXXXXXXXXXX
I purchase new service from cox on March When setting up service I was told that my service pricing plan was locked in for yearsCall in on July because I no longer could afford the plan because a roommate was making the paymentsNow the roommate is no longer payingI still want to keep the Internet service but no longer want the home phone and tv serviceWas told that I sign a year contract, and I would be charge an early termination feeI was never told that I was under a year contractWas only told that my pricing plan was lock in for yearsThe rep I talked to was also rude and didn't want to help find a solution
Deceptive sales practicesService sold included unlimited international calling to countries
Began internet and phone service to replace current provider Per the sales representative, the service included unlimited international calling to countriesI confirmed this service again one month later via customer service chat on Feb 7th and they verified that the package for unlimited international calling was included with my serviceEarly in March my international service was discontinued because of excessive charges (>$600) Instead of being unlimited, the calls were charged at $per minute After calling billing I was informed that the unlimited package only applied if I participated in a higher tier package, which added an additional $to our monthly bill Despite being assured twice, once during the sales call and once with customer support on Feb 7th, that the package was included, Cox will not honor the unlimited service To reduce the per minute charge and
Was not getting internet speed were paying for, was told would get credit, did not receive credit, was then denied a credit a month later
We were paying for Mb/s internet since October 2017, and between 50-100Mb/s before that timeWe were getting only Mb/s for the duration of the service (years) When we called in January 2018, we were told we would get a credit of $for the inconvenience and for the service not being provided as paid for After looking at the bill, the credit was not provided as promised After calling on 2/11/18, we were hung up on and not called back After speaking with agents, *** *and Supervisor *** ID# XXXXX on 2/13/2018, we were told we could not get a credit for the lost value of the service above $in total, after being promised $ The estimated total lost value over the duration of the service is $2, Due to the fact the company did not provide the promised credit of $360, and then denied a credit of anya more than $a
We ordered Internet and TV last week in March and we have been lied to multiple times on when we are actually getting InternetWe are on week w/o
We ordered internet the last week and we were quoted weeks on when we will have serviceSo weeks go by without any news so we go in to the store to see whats the hold up It was the second week in April and they said that it would be another weeks because we live in a new house and they need to install a tapWe were fine with that because we understood the situationBut weeks go by without any new informationI would go up there personally during those weeks just to check up on the orderAll they would say was "Wait weeks"So we waited of course without any new updates
So It was the 1st week in May and we were getting frustrated because we had no new updates and every time we went to the store they would say you're going to have to wait longSo being aggravated with the terrible customer service, we decided to cal
Fraudulent Billing Practices
At the end of Oct I contacted cox about a increase in my bill from approxto The rep went over options with me and we agreed I would call back to if we wanted to make a changeThe rep erroneously cancelled my servicesI called later that day and spoke with a supervisor who confirmed the rep made a mistake and noticed our file saying thisHe then told me he was putting in a ticket to restore the service was I paying for but apparently did it incorrectlyHe put our on a plan that was approx$and claimed that would go away once our original service was restoredWhen the ticket was decided no one at the company stepped in to take the next steps and our account was ignored for monthsNow our bill is up to $and no one bothered to contact usWe called the company on 12/and we were told of the supervisors mistake when submitting the ticket, and that it was then ignoredThe supervisor we spoke with on 12/then told us it would be ano
HelloIve had Cox services for severamonths at the above address and hav not been satisfied with the servies providedIve call and spoken with
Several staff including what was told to me to be members of managementI have been told that ive never spoken word a manager because tech support is the only department with management and that every incident was not documented as advisedI was instructed by someone whom I believed to be management that I would have service that included certain channelsBut when I call to advise did I wasnt receiving themI was told that I can only have them if I did another upgradeTotally different from what I was told previously
Cox cable places a flyer in the (my) monthly bills advertising different bundle packages at great discount pricesHowever, once you make an inquiry about those packages, the company representative(s) calculates a much higher priceTheir pitch: "the price in the flyer is for new customers"My question/concern: Is this "bait and switch" with a twist? It's a fact; a new customer would not be receiving a bill prior to serviceWhy are the flyers in a current customer's bill? Inquiring minds want to know
I have lost all my cox cable channels slowly a little at a time since Jan I have been unable to get anyone to help me
I am paying for cable through my apartment complex, it comes as a package, I contacted cox first of Jan when I started losing the channelsI was told to contact MY apt complex They instructed I contact the gentleman who does our cox cable for the aptsHe advised cox would have to give out the mini box to me so I may continue to get my channelsCox will not give me a box because someone who I do not even know is listed at my addressThis apt is in my nameAll I would like is a box so I can continue watching tv since I have to pay for itIt is not my problem that someone has the records wrongCox do the right thing and update my info and provide me with a box since I can show bills listed with my name at this addressI am going on a week with no cable paying for something I do not even get,
My Cox TV Service Is Act UpAnd I Done Called Them About Times Over The Same ProblemI Want My TV Service To Be Working RightSome Of My Channels Are Not WorkingAnd The Channels Display Are Green And PickI Pay Too Much For My TV Service For It's Not To Work Right...Product_Or_Service: Cox Tv
For the past months Cox have stated they there has been service outages in this area with no adjustment to the billsMy biggest complaint is the lack of concern for there customer, my home phone is in and out of service and my home alarm system has to notify the police by landline I have contacted Cox on numerous occasions about this situation their only solution is to send a technical which will inconvenience my timeSpeaking with supervisor ***, he advise the new modem that was just installed last night is not registered to my home phoneAnd not to mention the internet service not working
Account_Number: XXXXXXXXXXXXXXXX
Will not repair or test their damaged lines
Ongoing issues-weak signal,selling services that were not needed.Running a new line to house in Feb.Still not buried.No return call,no promised refund
I have had an ongoing problem with weak cable and internet signal for many years and just dealt with itSometimes without service at all Finally, I decided to address itThey have run new lines to house a few times and that works for a while Service is interrupted a good bit with blue screen announcing signal strength is low Internet does not work well unless you are in the room with the modem/routerSometimes that doesn't help, eitherTechnician confirms signal strength is extremely low Next technician tried to fix and left saying "you can have internet or you can have cable until you re-wire your house" I was told by lady on the phone that I would be issued a credit for my time without service Hasn't happened We had no cable for a couple of weeks in the beginning of Man came out to re-wire the house, informed
I am unable to verify data usage daily and on what device.It would be nice to see which item is using how muchI want to purchase my own package
I felt that I was receiving a large amount of data but recently told me of the limitand that no additional package is offeredWe are being charged $for 50gb, my bill jumped $last month for this reason
Integrity issues
When I got cox cable over months ago I advise the box that's outside needed to be move because it is in my neighbors yard and she continued to knock it down I have had it knocked down more than once and every time making this complaint promising me it would be moved now this time it has been knocked over again and I don't have a date which it will be fixed
I am having reception problems and it has been an ongoing issue for awhile,such as pixeling, picture freeze and tv eventually going off the air
I have been having issues with cable reception for awhile, and this has been reported to cox communications, technicians have been here and it seems I get temporary fixes but problem eventually returns(my neighbors also have the same problem but have given up on contacting Cox because it doesn't get fixed)my last contact was made online on Sept.6,2017, work no.XXXXXXX,with a Cox technician to come out to my house on Sept7,This is weeks later and still no contact from Cox Communications, the storm was after the contact dateI decided to wait to see if I would hear something but it has become apparent that its not happening.I am still have this problem as well as my neighbors,because when my tv starts messing I check with them also and they are having the same thing, so its just not my problem, if my bill wasn't paid I'm sure it would
I started service with fox in February when I got the service it was no cancellation fee my name was forgery on a contract I did not sign
I got a sales call in February for a promotion for tv,internet, and home life for $ free installation with no contract the only thing I was told I was signing was permission for the installation and can cancel anytime
When I got my first bill it was higher than what I was promised I called them to discuss the fees weeks after starting service that wher due immediately they said it was installation and a onetime setup fee I was not told on the next bill was I they called about this outstanding bill they told me again it was installation fee which should have been free I felt like this is a scam so I paid the bill and discontinued all service on 04/29/they would not disconnect the service every time I called they would place me on hold for over a hour even asking for a manager I couldn't get one finally after a month I speak to so
Cox contractors convince us to do more work to our home so they get paid more, by lying and saying it will be covered under Cox Support when it isn't
The contractor who came out to our home to install Cox cable, said they were unable to use all of the cable because it had been so long since the last installationThere was an issue with not being able to run cable through the attic, and he told me he would make sure I had Cox Support on my account, so that I wouldn't have to pay for any of the work
Then he came back two weeks later to properly run the new cable, and said he had checked and that I was indeed on Cox SupportHe and another guy stayed at my house for hours running cable, and our Contour system works beautifully
Imagine my surprise and anger when I got our bill and saw we now owe $700.00!
I spoke to Cox Customer Support, and they told me that not only was I not enrolled in Cox Support, but even I was, it wouldn't cover anything beyond connection issues with
Was told I was under a contract, and was not aware
Account # XXXXXXXXXXXXX
I purchase new service from cox on March When setting up service I was told that my service pricing plan was locked in for yearsCall in on July because I no longer could afford the plan because a roommate was making the paymentsNow the roommate is no longer payingI still want to keep the Internet service but no longer want the home phone and tv serviceWas told that I sign a year contract, and I would be charge an early termination feeI was never told that I was under a year contractWas only told that my pricing plan was lock in for yearsThe rep I talked to was also rude and didn't want to help find a solution
Deceptive sales practicesService sold included unlimited international calling to countries
Began internet and phone service to replace current provider Per the sales representative, the service included unlimited international calling to countriesI confirmed this service again one month later via customer service chat on Feb 7th and they verified that the package for unlimited international calling was included with my serviceEarly in March my international service was discontinued because of excessive charges (>$600) Instead of being unlimited, the calls were charged at $per minute After calling billing I was informed that the unlimited package only applied if I participated in a higher tier package, which added an additional $to our monthly bill Despite being assured twice, once during the sales call and once with customer support on Feb 7th, that the package was included, Cox will not honor the unlimited service To reduce the per minute charge and
Was not getting internet speed were paying for, was told would get credit, did not receive credit, was then denied a credit a month later
We were paying for Mb/s internet since October 2017, and between 50-100Mb/s before that timeWe were getting only Mb/s for the duration of the service (years) When we called in January 2018, we were told we would get a credit of $for the inconvenience and for the service not being provided as paid for After looking at the bill, the credit was not provided as promised After calling on 2/11/18, we were hung up on and not called back After speaking with agents, *** *and Supervisor *** ID# XXXXX on 2/13/2018, we were told we could not get a credit for the lost value of the service above $in total, after being promised $ The estimated total lost value over the duration of the service is $2, Due to the fact the company did not provide the promised credit of $360, and then denied a credit of anya more than $a
We ordered Internet and TV last week in March and we have been lied to multiple times on when we are actually getting InternetWe are on week w/o
We ordered internet the last week and we were quoted weeks on when we will have serviceSo weeks go by without any news so we go in to the store to see whats the hold up It was the second week in April and they said that it would be another weeks because we live in a new house and they need to install a tapWe were fine with that because we understood the situationBut weeks go by without any new informationI would go up there personally during those weeks just to check up on the orderAll they would say was "Wait weeks"So we waited of course without any new updates
So It was the 1st week in May and we were getting frustrated because we had no new updates and every time we went to the store they would say you're going to have to wait longSo being aggravated with the terrible customer service, we decided to cal
Fraudulent Billing Practices
At the end of Oct I contacted cox about a increase in my bill from approxto The rep went over options with me and we agreed I would call back to if we wanted to make a changeThe rep erroneously cancelled my servicesI called later that day and spoke with a supervisor who confirmed the rep made a mistake and noticed our file saying thisHe then told me he was putting in a ticket to restore the service was I paying for but apparently did it incorrectlyHe put our on a plan that was approx$and claimed that would go away once our original service was restoredWhen the ticket was decided no one at the company stepped in to take the next steps and our account was ignored for monthsNow our bill is up to $and no one bothered to contact usWe called the company on 12/and we were told of the supervisors mistake when submitting the ticket, and that it was then ignoredThe supervisor we spoke with on 12/then told us it would be ano
HelloIve had Cox services for severamonths at the above address and hav not been satisfied with the servies providedIve call and spoken with
Several staff including what was told to me to be members of managementI have been told that ive never spoken word a manager because tech support is the only department with management and that every incident was not documented as advisedI was instructed by someone whom I believed to be management that I would have service that included certain channelsBut when I call to advise did I wasnt receiving themI was told that I can only have them if I did another upgradeTotally different from what I was told previously
Cox cable places a flyer in the (my) monthly bills advertising different bundle packages at great discount pricesHowever, once you make an inquiry about those packages, the company representative(s) calculates a much higher priceTheir pitch: "the price in the flyer is for new customers"My question/concern: Is this "bait and switch" with a twist? It's a fact; a new customer would not be receiving a bill prior to serviceWhy are the flyers in a current customer's bill? Inquiring minds want to know