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Quality Auto Sound

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Quality Auto Sound Reviews (29)

No reason for us to not accept responsibility if we caused the issueOut management team errors on the side of the customer as customer sertis important to us and a major reason we have been in business for over years This damage was clearly present before hand and no where near our installationThis was verified by our store managerSorry you have the issue but we did not cause it thus we will not pay for any partsHappy to help and re install it out of good will

It is clear our installation did not cause these issuesIf we felt there was something we did that caused the issue we would be happy to take care of the repairThe spent wasnt for the installationOur prices are all "installed" If we would value the installation time we spent in your vehicle it would be much more than you spent on the unitAgain we did nothing wrong and we are being accused of wrong doingYou had an issue in your vehicle and we did what you asked us to doSorry this happened to you but we cant take back the time and effort we spent in the vehicleThank you

The vehicle was diagnosed by our lead tech and there was no sound from your speakersIf we were trying to upsell you we would have just sold you the radio and then you would have been stuck with no soundInstead we offered the diagnosis and a refund of the diagnosis if it workedWhy would we have sent you away paying only when we could have sold you or more? We genuinely did not get any soundThe radio that you wanted was not available at the location you went to, that was also trueI also explained to you that I had to find out what took place at the other store and once I did I would get back to you about the refundWe did that once we did get the answers which was today like I told you Please be advised that you probably have an intermittent problem with the factory amp or speakers and that is why it is currently working and didn't work the first timeThanks for your purchase and patience I'm sorry about the unfortunate situation

Complaint: [redacted] I am rejecting this response because: We are trying to work things out currentlyWill advise Sincerely, [redacted]

Complaint: [redacted] I am rejecting this response because: As I stated I personally installed a new headlight switch around or months ago and know as a fact that the connector was not broke at this timeAnd now that the damn thing is glued there is no guarantee I can get it apart without damaging the switchI would like to have been treated right and would have referred everyone I know to your storeBut as this has happened I would not refer anyone to go thereI also took it to another dealer to have the programming done as I requested but that was not done right eitherThanks for nothing Sincerely, [redacted] ***

Initial Business Response / [redacted] (1000, 6, 2015/10/30) */ It is not true that we have not looked at the issueShe said it herself that we are telling her it is the speakersThe issue is one of the speakers is going out which causes a short in the wiring and feedback into the radioThe radio then goes into protection mode so that it doesn't go bad and gives you the miss wiring codeWe have explained this multiple timesIf the speaker that is going bad is discounted the radio will work fine until the other speakers do the same thingWith the volume and type of music the customer plays it's only a matter of time until they all do the same thingOur installation of the radio only is done with a factory harness that plugs in just like the old unitNo wiring is necessary, it's a simple plug and playWe are confident if the customer would like to take to any other dealer they will tell her the same thingHowever we have offered to discount our labor to discount the bad speaker and we have also offered a discount to replace her speakers along with discounted the labor to do so

an mon thru fri Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] I had tried to get an appointment with "their specialist"Although I was told they would make arrangements to meet at the store by me at a time I could make the reality was they were not willing to meet at any time that would work for meOnly time offered was 9AM monday thru fridayI work and am not able to make those timesI was never given original boxes so that is just not feasibleAs to the installation please see attachedIf this offer was made earlier we wouldn't be having this conversation nowIf this offer stands I would be willing to exceptNo boxes and the equipment is as at came out of the bikeLooks fine to me

Complaint: [redacted] I am rejecting this response because: The technician that did the work told me when I took my truck back the first time that he just didn't have the connector plugged back in all the wayThen when my wife took it back he told her that he noticed the part was broke and super glued it to try to fix itHe would have had to have it apart for him to notice that it was supposedly broken Not good business to keep telling different lies Sincerely, [redacted] ***

We have went above and beyond to help this customer reach his goalSpending countless unpaid for hours on his bikeWe understand he wasn't happy with the sound even though it was done properly and sounded great to our earsI told the customer to set up a time Tues through Frid and I'd have my
regional install manager meet him at his desired locationHe could not make that work and we never heard back from him until recently when he called the store, not me, to ask for store credit towards the remote start*** explained that trading in the equipment toward the remote start would cause more man hours along with the lost hours we already put in and didn't charge forThe product the customer now has is used and not sellableHowever if the customer would like I'd be happy to trade in the main product at DIY price with original boxes and in mint condition However we will not be able to credit the labor charges, nor the hushmat and wiringI will also have to credit the product at the DYI price and not the installed and also not refund the small labor chargeSo the breakdown would look like this, for the speakers (includes the upgrade that was spent), for the amplifierAgain these are the DIY prices as we've already done the install workThat makes for a total of as in store credit as long as the customer has the boxes and product is mintCustomer may use the in store credit words whatever he likes in the store

We can't seem to find anything in our system under this phone number or name that would be related in the presentWe do see an invoice dated back to but we are not sure if that is the same person/invoice or not and we do not have any notes on said invoice that shows the customer had any
issuesOur product and install are good for one yearI'd need a good phone number to look up and invoice or invoice number so I can look in to it furtherWould also need more specific issues as all of this is pretty general especially if it is from Thank you

Tis damage was not caused by usThere is no reason for us to be in the area for what we installed. When the customer returned we tried to help but wasn't good enoughWe would be happy to lend a hand and install the new part but we will not pay for a part we did not break

In this case the customer simply came in and told us he had an issue with the vehicle and thought it was the factory alarmWe explained we could look at it for a service fee of and go from thereWe then explain to the customer that we did not see any issues with the vehicle from an alarm standpoint and everything checked out okAt that point the customer simply paid us to do a service on what he thought was the issueHe then asked for a refund and we explained that we had already done the workWe told him if he thought it was the factory unit that we could remove and replace the old unit, however we could not guarantee that would fix the issueWe then removed the unit and installed the new unitCustomers contacted us a few days later and said they were having the same issueWe explained that we encouraged her to take to the dealer and find out what the real issue wasAgain we did not tell them at any time that a new unit would fix the issue, they were adamant about itThey could have just left with paying the service fee but chose not to base on their interpretation on what was the issue Customer stated in this complaint that we charged him but we did not, we actually gave them of that as credit to the new unit and charged of it to remove the old unitSo the initial service fee was waved in order to help the customerCustomer may not be very informed as this was for *** ***, who I’m assuming is related to this person As for the statement of the alarm being installed wrongNo way possibleVery simply install in a Honda with a very basic wiring systemAlarm worked fine when they took itAs for a screwdriver being left in the vehicleAgain not sure if we left a screwdriver in the vehicle but it would have nothing to do with the vehicle or alarm having issuesWe may have left in the vehicle but again that is a loss to us and has nothing to do with the vehicle or alarm having issues

An installation was scheduled and the time slot was no longer available for other customersWe have contacted the customer and will return the remainder of the deposit

Complaint: ***
I am rejecting this response because: I am requesting a return of hardware in exchange for the $listed on the price tag of the unit which no longer installed in the vehicle It is simple The only wrong doing is not taking back the product you sold that is no longer wanted or installed
Sincerely,
*** ***

Initial Business Response /* (1000, 6, 2015/11/12) */
First and foremost this customer made a purchase onlineTh procress is clear otherwise why would you give your credit card and agree to the terms and conditions? The best way to deal with online returns is to reapond to the email that was sent
for the purchaseOnline and instore is differentWe have no Regional Manager or upper manager named JohnnyWhen the customer sent an email we addressing the issue and refunded the money without issue
Initial Consumer Rebuttal /* (3000, 8, 2015/11/13) */
(The consumer indicated he/she DID NOT accept the response from the business.)
I made NO purchase, your website says NO PAYMENT REQUIREDThe terms and conditions say NOTHING about actually purchasing the productI SPOKE TO *** HE SAID HE IS A REGIONAL MANAGER!? Are you kidding? Refund my money, and I will continue to tell anyone and every business I know about your joke of a company! Your terrible grammar and typos clearly state what kind of company this isI STILL have not seen a refund, I would get that taken care of asap before I decide to take more actionI hope you hear further reviews from me soon, I will be spreading the word!
Final Business Response /* (4000, 10, 2015/11/16) */
Refund was given when we spoke to the customerIt does take time for her bank to issue

Complaint: ***
I am rejecting this response because: I am NOT requesting the amount Honda charged, only for the alarm system no longer in the vehicle. I understand that time is money and not requesting the additional $in labor, just the amount for the hardware return. Honda was able to fix the problem, made worse with the after market product. If the products and service you sell are of value, then why not stand behind your product and work and take back your alarm (hardware only) to install in another vehicle? It was removed

an mon thru fri
Complaint: [redacted]
I am rejecting this response because:
Sincerely,
[redacted]  I had tried to get an appointment with "their specialist". Although I was told they would make arrangements to meet at the store by me at a time I could make the reality was they were not willing to meet at any time that would work for me. Only time offered was 9AM monday thru friday. I work and am not able to make those times. I was never given original boxes so that is just not feasible. As to the installation  please see attached. If this offer was made earlier we wouldn't be having this conversation now. If this offer stands I would be willing to except. No boxes and the equipment is as at came out of the bike. Looks fine to me.

Initial Business Response /* (1000, 6, 2015/10/30) */
It is not true that we have not looked at the issue. She said it herself that we are telling her it is the speakers. The issue is one of the speakers is going out which causes a short in the wiring and feedback into the radio. The radio then...

goes into protection mode so that it doesn't go bad and gives you the miss wiring code. We have explained this multiple times. If the speaker that is going bad is discounted the radio will work fine until the other speakers do the same thing. With the volume and type of music the customer plays it's only a matter of time until they all do the same thing. Our installation of the radio only is done with a factory harness that plugs in just like the old unit. No wiring is necessary, it's a simple plug and play. We are confident if the customer would like to take to any other dealer they will tell her the same thing. However we have offered to discount our labor to discount the bad speaker and we have also offered a discount to replace her speakers along with discounted the labor to do so.

Customer never followed back up with me personally after he couldn't make a time work. I'll deal with not having the boxes as long as the product is complete and not physically damaged. Again credit must be used by end of 2016. Thanks.

Our Regional Installation Manager has wrapped up his investigation on the vehicle and he did not find anything that could have caused the issue you are having that would be related to our installation.      * The installers at the [redacted] store did a perfect textbook...

installation.    [redacted] installer did not remove the factory radio nor anything in the front of the vehicle.    * The battery to the vehicle is located under the passenger seat and that is where the got the power for the amplifier to run back to the rear    * The RCA's that were needed for the converter are located in the back of the vehicle where the original [redacted] subwoofer was. Our amplifier was installed there and the signal was also tapped off that same factory subwoofer wire. All standard and very clean installation.    * He checked behind the key cylinder switch and there was nothing visible from our installation nor any loose wiring, etc.    * We have the same computer scanning tool that the dealerships have and the only code he is getting is that the key cylinder error code.    * He ran a loop test to check for damaged or disconnected wires to the key RF module and that all came back positive.    * From we can tell the push to start physical button must be bad or the key itself.   I'm confident that this has nothing to do with what we did. Also there are hundreds of pages on [redacted] about this issue being very common with these vehicles.

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Address: 3621 W 10th St, Greeley, Colorado, United States, 80634

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