Quality Auto Sound

Customer came in for said issue and they asked us to remove and reinstall a new unit. That is what we did. Customer must have had a pre excising issue that had nothing to do with us, thus the reason they are not trying to charge us for the bill from Honda. We spent hours on the vehicle doing what we...

were asked to do. There will be no refund.

Situation was resolved with the customer and to her satisfaction.

It is clear our installation did not cause these issues. If we felt there was something we did that caused the issue we would be happy to take care of the repair. The 80.00 spent wasnt for the installation. Our prices are all "installed" If we would value the installation time we spent in your vehicle it would be much more than you spent on the unit. Again we did nothing wrong and we are being accused of wrong doing. You had an issue in your vehicle and we did what you asked us to do. Sorry this happened to you but we cant take back the time and effort we spent in the vehicle. Thank you.

The vehicle was diagnosed by our lead tech and there was no sound from your speakers. If we were trying to upsell you we would have just sold you the radio and then you would have been stuck with no sound. Instead we offered the diagnosis and a refund of the diagnosis if it worked. Why would we have...

sent you away paying only 45.00 when we could have sold you 200.00 or more? We genuinely did not get any sound. The radio that you wanted was not available at the location you went to, that was also true. I also explained to you that I had to find out what took place at the other store and once I did I would get back to you about the refund. We did that once we did get the answers which was today like I told you.  Please be advised that you probably have an intermittent problem with the factory amp or speakers and that is why it is currently working and didn't work the first time. Thanks for your purchase and patience I'm sorry about the unfortunate situation.

Complaint: [redacted]
I am rejecting this response because: As I stated I personally installed a new headlight switch around 6 or 8 months ago and know as a fact that the connector was not broke at this time. And now that the damn thing is glued there is no guarantee I can get it apart without damaging the switch. I would like to have been treated right and would have referred everyone I know to your store. But as this has happened I would not refer anyone to go there. I also took it to another dealer to have the programming done as I requested but that was not done right either. Thanks for nothing.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

No reason for us to not accept responsibility if we caused the issue. Out management team errors on the side of the customer as customer sertis important to us and a major reason we have been in business for over 42 years.  This damage was clearly present before hand and no where near our installation. This was verified by our store manager. Sorry you have the issue but we did not cause it thus we will not pay for any parts. Happy to help and re install it out of good will.

Complaint: [redacted]
I am rejecting this response because: We are trying to work things out currently. Will advise.
Sincerely,
[redacted]

Complaint:...

[redacted]
I am rejecting this response because: The technician that did the work told me when I took my truck back the first time that he just didn't have the connector plugged back in all the way. Then when my wife took it back he told her that he noticed the part was broke and super glued it to try to fix it. He would have had to have it apart for him to notice that it was supposedly broken.  Not good business to keep telling different lies.
Sincerely,
[redacted]