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Quality Heating & Cooling Inc

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Quality Heating & Cooling Inc Reviews (23)

Have used Quality Heating & Cooling Incfor over years and have always received excellent service

I have dealt with Quality Heating & Air Conditioning for almost yearsThey are high integrity, talented, and dependable

We are absolutely willing to helpWe have helped everytime you have askedWe have shown good will. Trading in the car is an option but YOU have to qualify for a new loan and fit into the guidleines of the lenderWe are not the lenderIt is all based on credit, down pymt and loan structureThe vehicle is pre owned and items will go bad on every carWe are NOT and have NEVER been obligated to fix it but we have everytimeWe do not deserve to be taken to Revdex.com everytime your car breaks downWe have a perfect rating because we are family owned and help everytime we can We do not own the ***, you and the bank doAgain I feel like we are showing our willingness to help by charging you $out of pocketWe eat the cost of the parts and labor everytime99% of dealerships would tell you sorryI hope this helps AGAIN we will fix the problem with the vehicle you are speaking aboutAs far as check engine light we put it on a computer to diangose itThe only time we see check engine light issue was 8-3-and 12-5-it was an evap code and gas cap needed replacing and we did thatThe vehicle has over 100,milesYou are more than welcome to bring vehicle inWe will do the repairs at $cost to youRevdex.com we are doing everything to help her

My name is Andrew and Mae W*** of *** and I just want to thank Quality Heating and Cooling for the wonderful gift that they gave my family and IYour Company rescued me and my family from enduring another harsh winter without any heatYour associates, Rich and Jason were so caring, professional, helpful, knowledgeable, very courteous, and very friendly
We hadn't had any heat for five years, and my wife and I are in our late sixties, and I do not believe we would have been able to go through another harsh winterBut you guys were like knights in shiny armour, you rescued us, and I am eternally grateful, and I thank God for sending you to us, and I thank you from the bottom of my heart for taking us in with welcome armsThat night after you gave us the furnace, during my prayer, I just had to cry, because this is the best Christmas gift one could receive, and you, through the grace of God, blessed us with this wonderful giftI felt like the Little Drummer Boy, with nothing to return your gift that you had given usTHANK YOU AND GOD BLESS

Hi Revdex.com, Please find attached photos of *** and *** *** attic stairs#*** Thank you,

Mark mitsubishi at this time would be willing to diag and repair a.cat no charge to customer.This is a one time goodwill.Repair will have month 12,warranty.Vehicle would need to be drop off for diagand repairs at are new location in phxebell road.Thank you *** *** service
manager mark mitsubishi.Contact *** at ***

Malcolm did a great job as alwaysQuality had just installed a new air conditioner for us as well as this clean and furnace checkBoth Rich Sr and Jr helped answer questions and Amy was great at getting us scheduled

I spoke with our insurance adjuster this morning, 11/10/2017. He offered Mr*** $as a good faith offer on our company's part for his claim. Our insurance adjuster could not find any evidence that our techs had caused any damage from the pull down ladder from the attic that has aged

Great Customer service from Amy who answered the phone to Rich Jrwho came to the house and quickly repaired our A/C
I I'll definitely refer and use them again!

Quality Heating has been a great company to rely on for excellent care in heating and air conditioning. We have used them for many years.

I've used Quality Heating & Cooling twice. Each time their service has been superior. The service technician, Malcolm explained what needed to be done and made the repair in a timely manner. He also offered suggestions for routine maintenance that helped out. They are my choice for all of our heating and cooling needs.

The basis of this complaint was not about the quality of the installation, but rather the damage claimed to the pull down ladder to the attic, which the homeowner said was old and for the boys to be careful.  We have worked on equipment inthe attic for the last 10 years and do not know the age...

of the ladder.The customer wanted to withhold $500 for repairs.  I informed him that I reported his claim to our insurance company.The adjuster was unable to document the damages.  Photos wer requested of the damage but all that was received was an invoice for $2195.00 which was for 41.9 hours of labor and $191.50 of materials.   The insurance company denied the claim because of lack of proof.The customer then wanted Quality to pay the invoice which we did not feel responsible for.

Quality Heating & Cooling installed a new A/C system consisting of an outside unit and a connecting unit in the attic of our home in April 2017. The damaged property occurred at our home when one of quality's employees who had been working in the attic shoved our attic access ladder up into the attic incorrectly and with such force that it destroyed the inside wood guide channel. This employee had been suffering severe back pains during the entire installation and was consuming pain pills throughout. This contributed to his frustration and failure to close the attic access ladder correctly. Note: This ladder has been in use for many years without any damage to the inside wood guide channel - because it was always closed properly. The damage was discovered the day following the installation when Quality called us to obtain the serial numbers that they had neglected to record from the attic unit. The door to the attic was unable to be closed because of the damaged ladder. The Quality office was informed of the damage when we called back to give them the serial numbers. Our contractor came that afternoon to assess the damage, and close the door to the attic. The contractor and his employees spent several houses manipulating the damaged ladder in order to close the attic door. Our intention was to withhold a portion of our final payment ($10,500.00) until we had a bill for the repair. President [redacted] told us that their insurance company had already been notified of the claim, and we should pay the entire bill to Quality and we would be reimbursed for the damage through their insurance company. We were to send the bill for the ladder repair to Quality so they could submit it to the insurance company. This we did in a letter on June 10, 2017, with the bill in the amount of $2,915.00. We heard nothing from their insurance company for four or five weeks, made numerous phone calls to Quality, and finally contacted the insurance agent ourselves. Ultimately, he told us Quality denied any responsibility for the damage and the insurance company was denying the claim. [redacted] said she had no intention of paying anything to us and felt no responsibility for the damage. We would like to be reimbursed for the damage to our property caused by a Quality employee. In addition, we feel it is important to bring to the attention of the Revdex.com the unethical practices of Quality - sending or long-time client through the motions of an insurance claim that Quality intended not to support. They were deliberately deceptive in handling our problem. Our being on record with you will make it harder for them to victimize others in this way. Wee thank you for your assistance in the matter.

Very professional, friendly, explained what he had done ,very good experience.

Quality Heating and Cooling Inc. has serviced our furnace/air conditioners for over 4 years and have always done a great job. They have always been reasonable, honest, and nice to deal with and will answer any questions you have.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I refuse to keep repairing the same issues at the same time every year when it is at the peak of heat in [redacted]. Since the 3rd day of purchase I had asked to get a different vehicle because of the engine light coming on the first day I drove it home and it still til this day it is still on I had to go through a big issue when I had to renew my tags just to keep the light off and pass emissions. this car has several recalls and several major issues that keep coming back. if I take the repair again this time I can gaurantee next year one month after the warranty is up again I will be writing to you again that it went out. So at this point I need them to give me another vehicle I dont care if it is the same payment amount I do not want further issues with this car. I do not have the time or finances to keep repairing this vehicle any longer enough is enough im quite sure if they were in the same predicament they would of went above and beyond til someone did something for them but apparenty they dont  care since it is not happening to them. [redacted]i need this issue resolved by trade in ASAP ![redacted] being without air and my daughter red and drenched in sweat is unacceptable this needs to be handled immediately !
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Before I am willing to accept this I am going to ask what am I suppsoed to do in regards to my engine light being on since day one which I had taken to you since day one and all you do I say nothing is wrong and just clear then engine light and reset it. every time im going to go through emissions its not going to pass. are you guys not going to fix that because this has been something that has been happening since day 1 under warranty and that I had to keep taking in every week and you guys insisting that there was nothing wrong. Also what am I supposed if the compressor goes out again the same time next year for the third time? why is it so hard to try and work with me and put me in a different vehicle it does not need to be brand new or anything I do understand it has to be within my means but honestly how do you think your goodwill is going to solve this issue it should not even be titled as a goodwill because this has been a repetitive an ongoing issue and I keep having to come and complain on the Revdex.com for you guys to even do something. if you look at my history I have literally gone in several times about ten to be exact and thats not the total amount including the times I had gotten repairs from other companies which I do have documented as well if you would like to see those. this car is obviously defective and its not fair that I have to pay the price for a car you sold me knowing it was a problem car that I am quite sure was not inspected properly or detailed properly before you sold it to me because you guys had just gotten it on the lot as the seller [redacted] has specified to me the day we came in to buy which also insisted and swore that the car was  not in an accident but I find out was a week later after I forced him to give me the car fax . this to me in my eyes is just taking the simple way out which wont help you because im quite sure we will have to go through this again and im not going to let this go that easy. so can you please be reasonable and have a better solution.
Regards,
[redacted]

Quality Heating has been taking care of our units for 28 years. We have worked with Rich Sr., Rich Jr. and Malcolm and have found them to be honest, informative and looking out for our best interest. Amy, the office manager is very organized and efficient and a lot of fun!

Mark mitsubishi is willing to do repairs at no cost to customer as a goodwill.thank you Mark mitsubishi

Quality has friendly and professional personnel. I've used them for several years and every time I needed them, they respond the same day. Thanks Quality.

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Address: 737 Marshall Ave, Saint Louis, Missouri, United States, 63119-1923

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