Quality Heating & Cooling Inc

Re:  ID# [redacted]
Please accept this as a response to the complaint filed by [redacted].
[redacted] did visit our dealership and test drive a new 2015 [redacted]. At the time we were unaware that he was here on the $6,000 trade in promotion.
Once he brought that to our attention we...

did clarify what vehicles qualified and which did not. As the ad states “ Please visit [redacted] for full details” the disclaimer on the site reads, “All prices plus tax title license and dealer documentation fee. New car prices include manufacturer's rebate. Offers may not be combined with any other offer, promotion, pricing, or incentive. $6,000 minimum trade in special limited to vehicles in new car display area. Not all new vehicles qualify for $6,000 minimum trade in. Dealer retains all rebates on all promotional pricing  See dealer for compete details. Dealer not responsible for typographical or photographical errors. All vehicles and offers subject to prior sale and program termination without notice. Prices do not include dealer adds or reconditioning fees. Not everyone will qualify for certain promotions.  Dealer retains all rebates on all promotional pricing
”
In response the statement made by [redacted] that we tried to show him cars that he did not want, we did show him and offer the vehicles that qualified for the promotion.
In response to the statement made by [redacted] that he believes that we intended to mislead and disappoint customers, nothing could be further from the truth.  As a business that thrives and relies on customer service we take great pride extending the best customer service.  Our model is that without great customer service business will not meet it’s peak potential. There was nothing ever done to intentionally mislead or disappoint [redacted].
We did offer [redacted] additional money, while not $6,000, for his trade in as an attempt to keep him happy. We cannot offer more than what the ad states.
If [redacted] would like to purchase one of the designated vehicles we will indeed offer the $6,000 trade in promotion. If [redacted] would like to pick out another vehicle that does not qualify for that promotion, we will be happy to extend the lowest advertised price to him.
The remedy [redacted] is seeking (The $6,000 trade in on a non qualifying unit and also taking the rebates) is not available on the vehicle he picked out and it is also a larger discount that what the ad states.
Please let us know if you have any further questions.

We have used Quality Heating and Cooling several times and always been satisfied. Malcolm attempted to save us the cost of a service visit by walking me through several quick tests first. When it turned out that he had to come to the house to solve the issue, he was courteous and efficient. He diagnosed and resolved the problem quickly and was extremely professional throughout the entire process.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I told them on my first visit that the $6000 for any trade in is what brought me in and even after choosing the [redacted] I wanted was not told that the commercial on the radio did not include that model.  Only after emails telling me of the [redacted] and giving them the information for financing and met with the finance manger that was informed of it.  He admitted that the commercial did not state and models were not included.
Regards,
[redacted]