Quality Inn & Suites

Customer service to these guys must mean nothingThey were very rude on the phone when I called them asking for an alternatorI called them two days in a row to make sure; the first day if they had the part, and the second day to confirm it was still thereThe second day of calling, I could barely understand the man on the phone as if he didn't speak English very well; both times of calling they claim to have the part on the shelf according to the computer, but refused to put their hands on itI arrived at the store after the second call, and they went back to retrieve the part, however, when returning he said,"I guess we do not have it." I then replied with "you guys didn't go put your hands on it?" The man said, "its a waste of our time to go check for every part." No apologies, no name tag, and turned down a customerI am highly dissatisfied, and drove roughly an hour, give or take, just for this part that they claimed they had both days of calling

[redacted] [redacted] I am rejecting this response because: I have decided to take this to another facility that is willing to help me and cares about their customersThey will contact the insurance company themselvesI have waited long enough [redacted]

Response: The customer was offered a 50% replacement cost towards the purchase of another shrub of his choice plus an additional 15% discount on a larger size since the size he purchased was not available, which was refusedThe 50/shared warranty details are stated in our planting/warranty brochure and prominently displayed in the storePrior to his return to the store with the dead shrub, we went to his residence and advised him the shrub was planted too deepThe plant was lifted and replanted at no chargeThe offer of a discount towards the larger shrub still stands or the customer will be notified when a similar size is availableUpon investigation of the insult allegation, our employee, ***, stated he said "have a nice day" when the customer and his companion left the store and was backed up by another employeeThey also stated the companion responded with "thank you"The owner was not in earshot of the comment and so responded "thank you" for the feedback

This location is under new ownership effective 2/20/The new owner name is ***The receptionist Missy L [redacted] stated that she doesn't have the old owners info

This response is in regards to the above complaint received by your office and forwarded to our Hotel We have been dealing with this customer for a while This guest made six room reservations for May 16th which was a special event weekend, Purdue Graduation The rates were higher than usual and the cancelation policy greater, days When the guest made the reservations she secured the reservation with a credit card AND also provided us with an e-mail She was given six confirmation numbers by phone AND by e-mail When she arrived at the Hotel she said she only made three reservations We deal with this type of situation every special event weekend This guest was notified of her confirmation numbers by phone and e-mail and when she canceled three rooms at the last minute she was charged as per Hotel policy The same policy all Hotels follow This is why the credit card company has not authorized a chargeback If we had violated good practices they would have charged back these charges I am sorry that the guest incurred an expense for rooms they did not use, but I too have had to pay penalty costs when I cancel at the last minute at Hotels Any questions regarding this can be directed to this e-mail address Thank you, Chris [redacted] GM

Thank you for your concern and taking the time to go through Revdex.com to reach out to us in the matter of your reservationIt's unfortunate that you were not able to discuss the matter over the phone when we contacted you on 12/10/15; as per your request we are responding through Revdex.com.Regarding the consumers reservation that was made for nights checking in on 10/22/This reservation was billed for the full amount under our Advanced Purchase rate and was charged as a No ShowThe reservation was booked through the ChoiceHotels website where the consumer is responsible for correctly and accurately filling out all information pertaining to the reservation, payment and contact information.Unfortunately when guests miss their reservations, we do have to charge them the cost of not showing up for the room that they bookedIn this particular case, the guest booked a room for nights when we were high occupancy which took a room out of inventory and prevented another guest from booking that roomThe customer is responsible for filling out information correctly when making their reservation; regrettably in this situation the guest did not, and made no attempt to contact to confirm with usThere are many ways of confirming the details of your reservation, and on the same website that was used to book, you can look up 'my reservations'In addition is ChoiceHotels customer scrvice online and direct phone number, or the reservations departmentAs well the Hotel is available directly via phone or email.In regards to the consumers specific concerns:All reservations are sent an automated email confirmation when they are bookedThc guest says that he did not receive an email confirmation for his reservation as the email that was given at the time of booking was “”(@msn.con, which presumably looks like the guest made a typo which should have been ".com'There is a confirmation page at the end of the booking page that confirms the details of the rescrvation, which even if the guest did not receive an email, confirms that the reservation has been booked.Under the Advanced Purchase rate we are able to offer our largest discounted price to guests for booking ahead of time under a nonrefundable guaranteeGuests are made aware at the time of booking that under this rate there is no modifications and the full cost of the room will be charged before arrival, typically within 24–hours of booking and that they are responsible for the full cost of the room in case of cancellation.The ChoiceHotels website automatically attempts at the completion of booking to charge the consumers cardThe guest's card did not have enough funds at that time and declined this automatcd chargeThe reservation is still valid when this happens and all Advanced Purchase reservations are fully dueIf they have not been charged already, our Hotel processes reservation charges manually the day before arrival, which is what happened and does not in any way merit a free cancellation nor is in breach of policy.In the case of a chargeback, which the guest has initiated, upon notification from the bank the merchant processor will withdraw the funds in contention until the dispute is resolvedWe at the hotel do not refund thc amount of the room, and this procedure in no way is an admittance to anything other than a chargeback dispute claim in process that we will go into arbitration forThe reservation did not fall through a crack, it was processcd the way it should beAll evidences have been submitted for arbitration and are available upon request.The claim that the consumer assumed the reservation was not made because there was no email confirmation is due to their email mistake, and dismisses the confirmation details page of completionThe fact that they did not have enough money on their card that resulted in a decline at the time of booking does not mean they are not responsible for the reservationThe guest has made no attempt at contacting us, and declined to speak when we called directly,We try our best to work with guests to accommodate situationsIn this instance, the guest made assumptions based on mistaken information that resulted in us holding a room at expenseThe rate that was booked was our best discount and the guest was fully aware of the disclosures when bookingMany families come to vacation at [redacted] and visit us and often times we are fully booked, which holds us responsible for guaranteeing each roomAlthough it's never a desired outcome, No Show charges are a cost for to stay open and keep performing at the standard we strive to give our guests.Quality Inn & Suites Anaheim at the Park

Complaint: [redacted] ***,Thank you for addressing my concerns. I would still like a refund.Regards, [redacted]

We reserved a room at the Quality Inn Tigard OR. for the 19th and 20th of September. My husband was having a cardiac procedure the morning of the 20th and we would not know it he would be discharged to go home on the 20th or would have to admitted and I would need a room to stay. When we checked in to the hotel on the evening of the 19th, I explained to the clerk working the front desk the situation. She told me we had until 6pm on the 20th to check out. We returned to the hotel on the 20th after the procedure to check out. It was 2pm. The clerk working refused to cancel our reservation on the 20th stating it was to late to cancel. Very disappointed, poor customer service.

In refto your letter dated 5/10/for the case # *** for *** ***, we have been Previously contacted by the ** *** *** *** on 5/5/On that date, we forwarded The requested infoThe ** service request nois ***Due to the fact a case has been Opened, the
response should be forthcoming to *** *** within a few days

My niece spent almost months at Narconon Louisiana years ago We were at the end of our rope having put her through detox programs and a famous day program in CaliforniaNothing workedShe would relapse in days
Narconon got her clean and she has kept herself that way ever sinceWhat a difference Narconon made for our whole familyThough we had our doubts about her going to a place that used books from L *** *** the fact is they took her and other patients to the local Christian churches in Denham Springs each SundayVery respectful of people's beliefs and always there to support the family's wishesShe continued to go to church with my sister when she came home, got a good job and has a boyfriend who has NO tatoos We were very happy to have our girl back The program did cost 30k, but for almost months that was a bargainWe had previously paid 22k for a day program in Ca with no success Thank you Narconon

Dear Dispute Resolution Consultant:This e-mail is in response to the referenced complaint.As per protocol at our Element’s Therapeutic Massage business, massages are ended immediately if any inappropriate behaviour is demonstrated by the client.In this case, the massage therapist came up to the
front desk after about an hour of a 90-minute massage session because the client was exhibiting inappropriate behaviour She reported to our Lead Administrator that the client was prone, pulled his boxers down, was touching himself, and then put the sheet aside As per our procedures, she told the client that she could not continue the massage session, ended the massage and came to the front desk.The Lead Administrator said that the massage therapist was visibly upset The client’s girl friend was waiting in the lobby and was upset that the massage ended before the minutes and began to make a scene The Lead Administrator asked her to step to the back where she explained what had happened The girl friend became angrier Her boy friend, the client, only swore and as they both walked out in a big scene said for all in the lobby to hear that they would never come back.In reference to the specific complaint, the client did not say anything about sleeping nor was he crying On the contrary, both were swearing, angry, and making a scene as they left The protocol was followed exactly how it should be done At Elements, we do not tolerate this kind of behaviour from our clients We would respectfully request that this couple keep their word and never come back to our establishment.Please call me if you have questions.Kind regards,Gary DR***
***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that the response would not resolve my complaint. For your reference, details of the
offer I reviewed appear below...Hotel staff did return a blue set of headphones to us, however they are not the same $headphones the hotel stated they located and would keep for us in DecemberThese headphones are the same brand and color, but not oursThe model provided to us is a cheaper version valued at $Still unsure what happened to my headphones their staff confirmed were located and waiting at the front desk for usStill interested in getting our headphones back or the value difference between our headphones and the cheaper replacement
Regards,
*** ***

Hi, I received a message about a complaint from a customer with ID #***. In our response I would like to say I do remember this instance and this is our second encounter with this coupleMr***'s wife was in our store around those dates and had a lengthy conversation with our
jewelry salesperson about a job interview she had that day and whether or not she could afford the ring because it would cause her account to over draftMy salesperson suggested for her to use our layaway program if she was unsure that she could afford the ringThat way she could put 25% of the money down and pay for it over days, also if she changed her mind then she could use her deposit as store credit and pick a different more affordable ringThis couple has done business with us several times before and knew our policy that we guarantee everything we sell but we do not offer returns if you just decide that you don't want it anymore and that there has to be something wrong with the merchandiseMrs*** took several pictures of the ring and told us she was sending them to her husbandAfter much debate on Mrs***'s part she decided to go out and use her cell phone and call Mr*** to discuss the ring, then she later came back in the store and said he told her to go ahead and purchase the ringI took the card from Mrs*** and asked her again if she was sure that she wanted to purchase the ring in full, and she said yes, so I ran her card for her while my salesperson was steam cleaning the ring for herHer card did approve the $charge, I'm unsure if it caused her to overdraft, but it did not decline.The next day Mrs*** did return to the store and admitted that nothing was wrong with the ring but she just couldn't afford itI explained to her that we do not do refunds on merchandise just because someone decides they can't afford it or doesn't want it anymoreThere has to be something wrong with the merchandise for us to issue a refundI explained to her that we have a problem with people wanting to wear our jewelry overnight or for a few days and then return it and that's why we do not operate this wayI told her I could instead give her full $in store credit for the ring or we do offer to buy merchandise back at half price for resell since they did buy it from us to begin withBut, since this ring was so expensive I upped it from half back to 2/back as $I also told her that she could pawn the ring for these amounts if she just needed to borrow some moneyShe refused the store credit, and pawning the ring, she said she just wanted her money backSo, I told her we would purchase the ring back from her for $since she did buy it from us, but we now do have to resell it againThat's is what she agreed upon.Then, or weeks later Mr*** did come to the store and asked me why I only gave his wife $for the ring that she bought for $and I explained to him all of the above situationHe told me he would contact civil court and the Revdex.com bureau about this affair and I told him that was fine because there is no reason we should have to offer a refund for the ring since nothing was wrong with it.Now, to the first problematic encounter with Mr*** and these dates and time frames may not be exact but it's to the best of my knowledgeAbout years ago, Mr*** purchased a wedding band from us and wore it for a few months then returned to the store in front of other customers demanding a refund for his wedding band because he said he had the ring tested twice by two different gold testing guns and they both said the ring wasn't realSo I politely tested the ring in front of Mr*** with gold testing acid and it passed the test twiceMr*** kept demanding a refund and refusing to accept the test so I did refund his money for what he said he paid for the ring even though he did not have a receipt anymoreMrs*** later returned to the store a few weeks later and apologized for Mr***'s behavior and told us that he did have a gambling problem and has over extended himself. This is the second instance with this couple and why I did refuse their full refund this time but did offer store credit and the above options mentioned aboveSorry to take up your time about this manner and please let me know if there is anything else you need from us

I received a phone call last week from *** *** of The Charles Hotel, Best Western Plus apologizing for the poor service I had received and telling me that not only have they made changes to their policy that they found my clothing and were mailing it back to meI was thrilledThe very next day it was delivered by UPSIt's exactly everything I left behindI am very grateful and couldn't be more satisfied with the results of my complaint through the Revdex.comThank you all so much

My wife and I stayed here june till june 30thMy wife works for choice hotels so she gets discounted roomsI work for hershey and we were going to the park with our young childrenWe tried to check in early and were rudely told we could notAfter an argument we were told to go to another hotelI said we would be back later in the evening to check inUpon coming back we find that our reservations were cancelled and we had no roomAfter yet another argument we were granted a room at her discount rate of days later our credit card is charged dollars!!!!! I call to find out why, and they say because we were smoking in our room!!!!!!! They charged us a smoking fee!!!! Funny thing is, neither of us smoke!!!!! They completely ripped us off and I have no clue what to do, because this site says I don't qualify to file a complaint!!!!!!

08/25/2017Regarding the complaint filed against us ID:***At time of check-in, the guest signed our registration card which states our 24-hour cancellation policyThe guest would not tell our front desk receptionist what the issue wasMultiply times the front: desk receptionist asked what
the problem was but guest would not sayThe guest kept stating that her child & her could not stayIf the guest would have informed our front desk staff of this issue we would offer to have housekeeping staff re-clean the room or we would have assigned the guest to another room that fits the guest needs.We apologize for any inconveniences this has caused.Thank you,CMP.General Manager

When a customer pays in cash a credit card is required and run so on 2/15/the card was refunded

July 6th, 2017Regarding the complaint filed against us *** *** *** *** of *** *** *** Nyack, NY, The guest booked the reservation through a third party which was ***Our policy states that a reservation can be canceled hours prior to the arrival date if
reservation is booked directly through us or www.choicehotels.comThe guest was also a No Show, again our company has a 24-hour full refund canceling policy prior to cheif reservation is made directly through us.We apologize for any inconveniences this has caused *** *** ***Thank you,

Complaint: *** *** ***,I appreciate your apology, however, I would like to know what happen to the man who was in charge. Are there any disciplinary actions being taken against him? Is he receiving a warning? Being removed from management? I also would like to receive a refund. Regards,*** ***

In response to case ID: ***Guest: *** ***From the entire staff here at the Best Western Plus- The Charles Hotel, we would like to sincerely apologize for any inconvenience that has caused Ms*** ***. As we began to investigate the lost items left behind we have found that
the items were located in our lost and found storage area. We accept full responsibility for not getting back to Ms*** as this issue could have been prevented very quickly assuring the items were shipped back safely. I will be further investigating in-house what employees actually took the calls with a promise of a call back. We have also updated our procedure for handling lost and found items and call backs regarding lost and found items to assure we are exceeding our guest expectations I have also included a copy of the UPS Shipping Details for your records and will also followup assuring the items were received. If I can be of further assistance, please do not hesitate to contact me directlySincerely, *** ***