Quality Inn & Suites

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my dispute
Regards,
*** ***

Credit was issued per customer's request

***Your deposit was sent out within days from the time I received your forwarding addressIt is stated in the lease that you must provide us with an address in order for us to return a depositWe make it easy because we accept emails.Your mother did an acceptable job cleaning your apartment
and I did not need to deduct any funds for cleaningI did deduct for no return of keys and a new missing air conditioning unit.If you remember I ran into you prior to sending out the depositAt that time I informed you that there were no keys left in the apartment and the AC unit was missingYou told me that you would check with your roommate and you would get back to me.The fact is I did not hear from you within the time allotted for us to return your deposit so I sent out the funds less the itemized deductions.Maybe your roommate inadvertently took the keys and forgot to leave them behind and maybe she took the AC unit thinking it was her'sI do not know for sure.I do know there were no keys left behind and the air conditioner was missing so I am sorry to say but I had to hold you responsible. RegardsStephen F*Majestic Properties

*** ***Thank you for bringing this matter to my attentionYes, we did in fact replace the door with a recycled unit as that is the policy of your insurance company, *** The part that seems to have gone bad, the power lock control switch, is located on the interior trim panel that was
reused off of your original doorIf there was something wrong internally with the recycled door, you would have been having this issue since your pick up date this past FebruaryJust as my service estimator advised you last week, we are still waiting on a decision from your *** adjusterI will have ***, my estimator, follow up with *** again as sometimes they are hard to get ahold ofI know if we work together we can resolve this issue in a manner that is satisfactory for all parties involved. David Q*** *** ***
*** *** ***

Thank you for the quick response, we understand the issues that this situation has brought upOur property has been in business for over years, we have dealt with multiple guest and scenarios to which we’ve accomplish with good resultsAs said before we’ve tried to contact *** *** who is the person in contact for making reservations for *** ***, we’ve also tried to contact *** *** to which we didn’t get any responseFor this particular problem we have decided to refund the guest for the 4th night which he claimed he didn't stayedWe like to close this problem promptly,
Sincerely,
Johnson L***
Front Desk Manager
Baltimore Ave
College Park MD
Email qualityinn.cp@***.com

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Nothing at all has been resolved and all I have seen are more lies from this companyThey had every opportunity to contact me for a week and they ignored itI asked, and heard the desk clerk talking to a manager on separate occasions and they ignored itNow that I have filed a complaint with Revdex.com and also a dispute with my bank about their fraudulent charge they say they want to talk to meThey even stated they have tried to contact me, whenAnother lie, nobody has called me from this motel but I guess it sounds good if they say they didMy phone records can prove thisCan theirsI have never checked out early until this past week and I did indeed enter the office to do so in order to obtain a check out receiptI have been in the DC area for months and not once have I stayed at any motel on a Thursday nightI work ten hour days so my last night at any motel is always a Wednesday nightThey have charged me for staying on a Thursday night and checking out on FridayImpossible and nothing but another lieI have receipts from Harrisburg PA proving I was in Harrisburg on the Friday they say I checked outThis company can not show you any paper stating I ever stayed beyond a Wednesday nightI will await the outcome from my bank and if needed I will pursue this in a Baltimore court because I stand by my accusations and statements that this is fraudulent practices by this motel and quite simply, THEFT
Regards,
*** ***

My name is *** ***, and I am the general manager of Quality Inn & Suites in Shawano, WI. I recieved a letter in the mail informing me of a customer
complaint that was submitted on October 12, with an ID# of ***. I compared the customer informtion given in the letter to our records and nobody by that name was ever registered with us. Is it possible to find out if the guest who made the complaint checkunder a different name? I would really like to get this cleared up, but with no record of this guest there isn't a whole lot I can do to look into this complaint. I look forward to hearing back from you
Thank you,
*** ***
General Manager, Quality Inn & Suites, Shawano

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12086058, and find that this resolution is satisfactory to me.
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below
The response from this business is completely inaccurate! First of all, when I called in and reserved the rooms, I only reserved I received only confirmation numbers in the ONLY email I have ever received from them When I went to check in, there were ladies behind the counter The only time there was a mention of rooms was when I was asked by one of the check in ladies if I had additional rooms I replied-No, I only reserved rooms and she said that when I called and made the reservation it looked like they put in an order for rooms and then duplicated the order I handed her my confirmation numbers and she said she "fixed it." Stayed night, when I turned in my room keys the next morning I asked for a receipt which I was not given one because the attendant said that the computer system was done I told her that I wanted a receipt emailed to me when it was working again She took done my email address right then. I honestly forgot all about the issue until I received my cc statement with the additional charges Between that time and my cc statement coming out in the mail, this girl apparently "doesn't work here anymore and we have no idea how to get a hold of her to ask her." The GM's claim that I was not given back my money is a complete lie! As you can see in the attached letters-I was given back the money for each room from my cc company for the random amounts that I was charged As for this "Chris" fellow to say that he has dealt with me for a while is complete lie also-I have only tried to speak with a GM named Mike, who has NEVER returned any of my phone calls and has only hid behind the ladies that answer the phone These ladies have also made several comments to me about this happening on a regular basis to customers that reserve rooms The hotel is not nice, so I feel that this is their way of trying to take advantage of people that stay there!
Regards,
*** ***

To whom it may concernI am writing this in regards to a complaint filed by a past guest in my hotelThe reference ID for this complaint #***.Per the complaint, the guest is not satisfied with the cost of the room during her stay on 9/I know that prices can be high for hotels in the Greater
Seattle Area for this that time of the year but the price of our hotel that evening was no different than others of similar star level and qualityWe were not the only hotel in the area with rooms that evening and in no way do we ever force anyone to pay anythingThe guest willingly signed the registration card and agreed to the priceIt wasn’t until after the guest stayed that she tried to renegotiate the price.Never as a business would forcefully make someone purchase our goods or servicesThis was our last room with most of our inventory sold at the same price for the eveningIn the complaint the guest states that we charged her double what we knew we could because we knew she didn’t have a choiceWe knew nothing of her not being able to find another hotel nor her issue with the price at check inWe would have gladly assisted the guest in finding something in her desired price range or budget if she asked, though we know it would have been somewhere outside the area as all the hotels were similarly pricedI assure you that we would never charge someone something different than a regular price just because we knew they didn’t have a choice.On the back of the door in the room, there is signage that states the ‘average’ cost of the room at $Please understand that this is an average price, not a maximum allowed price point for a hotel room in our establishmentRates for any hotel will fluctuate and vary based on supply and demandI sincerely apologize that the guest was unhappy with the price but it was fair market value of the room in the area and she agreed to the price upon sale. Sincerely, Quality Inn Management--Daniel SM***General ManagerQuality Inn SeaTac AirportS 192nd Street | SeaTac WA 98188 Phone: 241-| Fax: 242-

Revdex.com:
I have reviewed the response offer made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of
the offer I reviewed appear below
I do not feel that their offer to only charge me for one night is adequateWe were quoted $per night multiple times, and even told that there was a chance that there would be an additional discount available if we spoke to the manager the next morningUpon hanging up after making the reservation, the confirmation email came in and I saw that the price was not what was quotedMy daughter immediately called back and spoke with the desk clerk who informed her that *** was new, and he must not have realized the price went up for the weekendShe told us she could cancel the reservation or we could speak with the manager, ***, in the morning to see if she could adjust the rateShe told us that we could cancel in the morning if the rate could not be adjusted. We had already made reservations at another hotel that had more to offer, but cancelled due to finding this hotel at a cheaper rateIt is unfair to quote someone a rate and then charge them more than doubleMy daughter spoke to someone at corporate who told her that they did refund the one night because we were misquotedIf they are admitting that we were misquoted, then why do they have the right to charge at all? We have a recorded conversation from the corporate office stating that is the reason they would refund partial payment due to them misquotingI feel a full refund is needed
Regards,
*** ***

The customer service is outstandingThe work crew do a great job with their cleaning operationMy greatest concern would be their organization The hotel undergoes different methods of customer satisfaction The (G) manager of this hotel was rude and disrespectful with how she handles and conducts her business This should be addressed and corrected especially when nonviolent but concerned customers are discriminated against or even kicked out because of her inability to understand how to treat a customer when an issue needs to be resolved The general manger here has great character Nothing against the manager but when u raise your voice or put your hands in a customers face, and the customer is being compliant in the presence of relatives this is unprofessional It will be handled through the chain of command That's how serious it was

Thank you for your help in this matter.  I know that you have contacted the business and are awaiting an answer back. As I sifted through papers here at my end, I noticed that the cheque that he said he sent to us in May of 2017 was not mailed to my Canadian address as it was supposed to...

have been.  I emailed him my Canadian address and also called him twice to confirm the address when I had not received the cheque.  As I look now on the invoice from the hotel, the cheque was addressed incorrectly.  I did not notice this before.  He sent it to [redacted], Pasadena, California [redacted] instead of: [redacted]Kemptville, Ontario[redacted]Canada I'm assuming the cheque must have been returned to him as there was probably no such address in California. Our American address is: [redacted]Sarasota, Florida[redacted]USA This is additional information on this case. [redacted]

Response: The customer was offered a 50% replacement cost towards the purchase of another shrub of his choice plus an additional 15% discount on a larger size since the size he purchased was not available, which was refused. The 50/50 shared warranty details are stated in our planting/warranty...

brochure and prominently displayed in the store. Prior to his return to the store with the dead shrub, we went to his residence and advised him the shrub was planted too deep. The plant was lifted and replanted at no charge. The offer of a discount towards the larger shrub still stands or the customer will be notified when a similar size is available. Upon investigation of the insult allegation, our employee, [redacted], stated he said "have a nice day" when the customer and his companion left the store and was backed up by another employee. They also stated the companion responded with "thank you". The owner was not in earshot of the comment and so responded "thank you" for the feedback.

Revdex.com:
The response from the business is correct in saying that I did not complain the first night, which I referenced in my complaint. I accept their response, however it still disturbs me that they are allowed to do business with a dirty hotel. I suppose this is not for you or me to decide. Thank you for your assistance. 
Regards,
[redacted]

Guest stayed 2 nights. She did not complained 1st night about anything. She complained  7 pm of 2nd night and left. we apologize for any inconvenience and willing to give her 50% discount of her 2nd night stay. She still need to talk to hotwire to get her refund since she reserved through...

them. The money  we have refunded today, will go back hot wire's credit card. Thank you for your help and cooperation. [redacted] GM, Quality Inn & Suites, Granbury,TX

Good Afternoon,The Quality Inn investigated the complaint and found that the customer will not be refunded due to the following reasons:          Elise Bright had checked in at 2:30pm then came down to the front desk to say she was not happy with her room. We offered to move...

her to a room that was more to her liking, and she refused. She then issisted for a full full refund stating that she wanted to share a room with her friend at another hotel. Our front desk agent went to the room and saw that the room was used.

Revdex.com- We received letter from you for ID# [redacted]. The guest booked 3 rooms, 2 for the night of the 7/16/16 and 1 for the night of the 7/2/16. The reservations for 7/16 came and checked out. But, the reservation for 7/2/16, never showed up, therefor we charged for "No show". There will not be refund...

on this as it is valid, and we did hold room for you on 7/2/16.  Our apologizes for any inconveniences.Jack P., GMQuality Inn & Suites Medina

We were in negotiation with [redacted] for the purchase of a new [redacted] (brand) trailer that included the trade in of a [redacted] (brand) Motorcoach. [redacted] was advised during the negotiation in writing via email that the trade valuation was based on his description and that we value was...

subject to our inspection once the vehicle was presented to us (attachment 1). The vehicle was located in Massachusetts and we are in Maryland so the value was based on his description that it was in good condition with new tires and free of damageWe presented [redacted] a buyers order that required his signature that he did not sign and return. Consequently we did not sign the buyers order (attachment 2)Our buyers order has clear and concise stipulations on the trade valuation process (Attachment 3)When [redacted] presented his trade for inspection it was not as described (tires not new and free of damage) His driver admitted to hitting a pole in route and damaging the right side of the Coach. We advised [redacted] that the condition of the coach was not as described and that our trade allowance would be less. [redacted] then became verbally abusive, harassing and threatening to our personnelWe attempted to resolve the issue with [redacted] by offering him a revised purchase offer (attachment 4) but [redacted] declined. Consequently we discontinued negotiation and returned [redacted] his depositThank you Wayne Q[redacted]General ManagerCapitol [redacted]Capitol CadillacCapitol Buick GMC

Good Afternoon  After some research we would like to have the guest information so we can refund for the amount of 207.00 thank you