Quality Mechanical Professionals Inc

I have been attempting to get my air conditioner replaced since May 5, 2016. It is now August 4, 2016. My home warranty referred me to Quality Mechanical. It is virtually impossible to get them to respond back to a voice mail, an email, or a complaint to my home warranty company. It took over a month to coordinate a ten minute meeting with a drywall contractor to tell him what they needed removed to access the unit in my attic. Then they didn't show up at the agreed upon time. My daughter looked up their Revdex.com listing which happens to show a phone number that goes straight to a technician. Three hours later he finally shows up. Now that the drywall is out, I have yet to hear back from them on the installation. Have left a voicemail four days in a row, and emailed three days in a row. Have called my home warranty company to complain yet again but of course had to leave a voice mail with them too. Reading QM's Yelp reviews it appears this is standard operating procedure and the only reason they are still in business is that my home warranty company continues to refer it's hapless customers to them.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The technician put right on the paperwork that it was installed improperly THREE YEARS AGO!  He said the installing company should come back out and re-install.  Well, everybody knows no company is going to come back THREE YEARS LATER and redo their work.  This is ridiculous.  The insurance company assigned another company to come out and fix it which they did without reinstalling.  This company's behavior is totally out of line and continues to be so.  Please alert consumers as to this company's unacceptable behavior.
Regards,
[redacted]

HERE IS WHAT IS GOING ON WITH CLAIM. HAVE UPDATED CUSTOMER EVERY STEP OF THE WAY. HAVE KEPT THEM INFORM OF EVERY MOVE. 
7/22/15 CHECKED UNIT FOUND BAD COMPRESSOR (PLATES HAVE METAL SHAVINGS) VALVES ARE DAMAGED COLLECTED SF $60CASH
7/24/15 CALLED IN REPORT WAITING...

ON AUTHO
7/28/15 CALLED FA AND THEY DON’T WANT TO GIVE US AUTHO FOR CRANE THEY ARE GOING TO CONTACT CONTRACT RELATIONS AND TRY TO GET AUTHO AGAIN
7/30/15 FA DOES NOT WANT TO AUTHORIZED US FOR CRANE 
8/5/15 EMAILED [redacted] WAITING ON RESPONSE ABOUT CRANE 
8/6/15 [redacted] AUTHO US $200 FOR EXTRA PERSON  ORDERED COMPRESSOR SHOULD BE 2-5 DAYS
8/12/15 CALLED SUPPLY HOUSE COMPRESSOR NOT READY FOR PICK UP
8/14/15 CALLED SUPPLY HOUSE AND COMPRESSOR IS ON BACK ORDER ETA IS FOR 8/21/15
8/21/15 CALLED SUPPLY HOUSE UNIT SHOULD BE IN THURSDAY 9/3/15 CALLED H/O LM COMPRESSOR IS STILL ON BACK ORDER
8/27/15 CALLED H/O TO SET UP APPT FOR INSTALL LM

In answer to your question - no, Quality Mechanical Professionals has not sent me the inspection report. Additionally, on December 17 the city of Escondido said no permit had been pulled by Quality Mechanical Professionals.

The $60 that was collected was for a service fee due to insurance. Its part of the home owners agreement to pay the service fee for the service. The company who went out after us did not collect a service fee again because we had already collected it. Our technician called us from the property and the homeowner did the same. Homeowner was upset that technician was not doing repairs. We tried explaining ourselves that we would find out what was going on. When we called technician he explained what was going on and we tried explaining to homeowner and she wasn't having it. Whenever there is a problem at a service call that looks like it was an improper install we need to contact insurance to make sure its going to be covered. This is routine. My technician believed the problem was an improper install of a previous company who had been to the homeowners home.

first American home buyers protection co. assigned the contractor to repair the central AC on 07/22/15. Since then, the contractor never show up again, I have called and asked for solution. It seems the contractor does not care at all. Because Quality Mechanical Professionals Inc neglected and unprofessional conduct caused the money loss, first American has not reimbursed  all the amount, which I paid$660 to my own contractor. They reimbursed $197 to me.If Quality Mechanical Professionals Inc  did the right thing at the first time, I would not had suffered the summer hot weather for 40 days and money loss. I would like to ask Quality Mechanical Professionals Inc to reimburse $463 for the difference.Thanks[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
On November 24 I filed a complaint against Quality Mechanical Professionals.  Complaint # [redacted]. 
On November 25 Revdex.com provided the respondent's proposed solution.  They admitted their failing.
On November 30 I accepted the respondent's solution. The complaint was closed.
In their response, Quality Mechanical Professionals said they would provide me with a T-24 report (state mandated report on air conditioning inspection), within 10 days.  That deadline has come and gone and I have not received a report. 
I hope I don't have to file another complaint. 
Regards - [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
The stupidest contractor misanalysed the AC problem, it's not the compressor issue. The actual problem is refrigerant leak, repair the leak, and refrigerant recharge.Our family had suffered more than 35 days hot heat summer weather. The problem could be done on the same day.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
In summary, I have been involved in a protracted issue with Quality Mechanical Professionals (QMP) since July of last year, and I got the Revdex.com involved in November.  I was charged for an inspection that was never documented by QMP, and for which a permit was never pulled at the city of Escondido, both of which are required by law.  Therefore, I paid for something that never was.
The latest response by QMP, dated February 26, contains a fabrication.  QMP representative [redacted] states in his communication to Revdex.com, "Title 24 documents was (sic) mailed to home owner twice before.  Today (February 26) I have hand delivered, re certified copy of Title 24 documents."  The fact is that Mr. [redacted] handed me the Title 24 document only minutes after he got them permitted by the city of Escondido (as noted on the document itself), so QMP could not have mailed the document to me "twice before." 
As I mentioned to you today, Mr. [redacted]'s response was included in a March 2, Revdex.com email that was written to me, but for whatever reason, only appeared in the Revdex.com file and was not sent to my personal email, as had all previous communications from Revdex.com.  As you noted to me today, it was opened by me March 10, only after I received communication to my personal email from Revdex.com that same day that closed the file. 
So, after many months and with Revdex.com's aid, I now have the Title 24 document, which was properly permitted by the city of Escondido. Thank you.  That is all I ever wanted, and this issue should be over.  However, Mr. [redacted] could not leave well enough alone - he had to try to cover his butt one last time by implying that I had been unresponsive to his two mailers, which is absolutely untrue. Therefore, in my mind there is NOTHING that QMP can do to make this right.  It is unresolved and will ALWAYS be unresolved.  I do not know if you can identify it as such in your records; if you can that it would be great, but in any event I am compelled to call out QMP as a warning for any future, prospective customers. 
Regards,
[redacted]

This company needs to be shut down . They contract with ahs warranty program and complete shoddy work never arrive at scheduled times check yelp for reviews . My air conditioner just busted with freon all over my back yard after a compressor was installed after a week of waiting . I am filing a lawsuit for repairs against this company and more people should do the same rather then waiting for it to be resolved through ahs as I was told they say it our responsibility to file against co.

Review: My air conditioning system went out in June, 2016. I went through my homeowner's warranty company (First American Home Buyers Protection Corp.) for resolution. They said Quality Mechanical Professionals of El Cajon would contact me. They did, and after a couple of visits told me my compressor needed replacing. They provided a quote to First American, which called me to say the work would be done but I had to pay an up-front fee to Quality Mechanical of $350 for a Title 24 inspection, which is required by law. My warranty company said that if I did not agree to pay, they would not allow the work to progress. I agreed. The compressor was installed on 7/28, and I paid the $350. After installation, I asked the installer if he would be doing the Title 24 inspection. He said he didn't know anything about that. I immediately checked with the city of Escondido and was told a permit must be pulled for the corresponding inspection, and none was pulled. I called Quality Mechanical 9/18 and reminded them a Title 24 inspection never took place, and an inspection was set for 9/29. On that date, the inspector, [redacted], showed up and held a phone-like device up to the duct outlets in each room. He told me my system was running efficiently, and that he would email me a report within two days. Nothing came, so I called 10/8 and 10/15 and was told both times [redacted] would get right on it. On 11/20, I visited Escondido Building to learn if the permit had now been pulled. It hadn't. So, the bottom line is this - I paid for an inspection that is required by law, but never got a report as is required by law, and the contractor never pulled a permit as is required by law.Desired Settlement: Quality Mechanical Professionals owes me a Title 24 inspection report.

Business

Response:

As bad as it sounds this is a correct complaint. We will immediately send a T-24 report to a home owner and we will follow up with city of Escondido on the permit situation. Quality Mechanical have performed title 24 test and it was confirmed with HERS rater. We are sorry for the long delay. This deficiencies will be corrected in 10 days time ,from 11/25/2015. Please accept our sincere apology for the delay.Respectfully,[redacted] (Office Manager)

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

On November 24 I filed a complaint against Quality Mechanical Professionals. Complaint # [redacted].

Review: [redacted] wrote on invoice #77619 on 8/4/15 under service performed: Checked unit and mechanical failures bad design duct work the company who installed the furnace needs to come back to repair." Yet when you look up higher on the same invoice it gives the age of the unit as 3 years old. No company comes back to fix something they installed 3 years ago. Another company had to come out to fix the work that [redacted] refused to fix.

In addition, [redacted] was repeatedly condescending and demonstrative of his HVAC knowledge being appropriate for grade school children and not homeowners. For example, he took out my air filter and announced out loud to me that the filter should be placed so that the arrow is going in the direction of the air flow. I replied that it was going in the direction of the air flow so why are you saying that to me. Then [redacted] decides to pretend he does not speak English and says "Have a Good Day, Thank you!" Next, he proceeds to read to me the labels on my cirrcuit breaker box saying "this circuit breaker than is marked a/c is the circuit breaker for your a/c!" He read the label on each circuit breaker to me and I waited for him to say something intelligent after wasting time doing that but he had nothing intelligent to say. I said "you do know that I know what those breakers are for because I am the one that wrote those labels next to each circuit breaker". He looked mad and proceeded to try to find other things to talk down to me about probably because I am female and he is male.

Not only did [redacted] of Quality Mechanical Professionals, Inc. not service the machine that took the next company a mere ten minutes to perform, he was absurdly condescending and rude. He stood in my front yard yelling that I am a "crazy lady" and others came to find out what all the commotion was about.

I want my $60 refunded.Desired Settlement: I want my $60 refunded.

Business

Response:

Our technician [redacted] went out to the home and upon arriving check the homeowners unit and duct work. He found there was a tear and let the homeowner know that he wanted to verify with insurance company to make sure it was going to be covered. The homeowner signed invoice and gave check for service fee to technician. Homeowner became very upset when she realized that he was going to leave without repairing problem. Technician explained to her that he had to check with insurance. She demanded that he had to complete work before leaving. Homeowner began to tell technician that he had no idea what he was talking about and couldn't understand him. She told tech that she couldn't believe that we had hired a tech who couldn't speak the English language correctly. (Tech felt that was racist of her to say that to him) Homeowner then kicked tech out and told him she was going to contact police to let them know that he took her check. She ran after him and took pictures of his vehicle and license plate. At time of incident there was another person working at homeowners house and they also left because of homeowners yells and how angry she was.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The business response does not include refunding my $60 but rather includes untruths. The other person working on my home did not leave but stayed to complete the work and is a witness to this incident. He stated that [redacted] was yelling in my front yard that I am a "crazy lady" and that I was not yelling; to the contrary, I was inside my home trying to converse on the telephone to someone else over his yelling. The witness further states that the repair that [redacted] was refusing to do involved slapping a piece of tape up over the hole and that anybody could do that and it is ridiculous that he said he had to check with insurance company before putting a piece of tape up. The other remarks such as I ran after his car is impossible with my medical condition. His accusation that I am racist because I expect the transaction to be in English is ridiculous. I did not give consent to the transaction to be in some other language than English without requiring a translator to be provided for me to know what is being said.. His interpretation that my not speaking his non-English language is racist is ill-founded and ridiculous when known that I am of minority descent. His accusation makes as much sense as if I said he was discriminating against the elderly and disabled by refusing to put a piece of tape up to fix my problem. Even if I did do what he ridiculously accuses me of, (which I did not) it does not excuse him to act non-professional and substandard to HVAC industry standards and Revdex.com standards. I demand my $60 refunded.

Regards,

Business

Response:

The $60 that was collected was for a service fee due to insurance. Its part of the home owners agreement to pay the service fee for the service. The company who went out after us did not collect a service fee again because we had already collected it. Our technician called us from the property and the homeowner did the same. Homeowner was upset that technician was not doing repairs. We tried explaining ourselves that we would find out what was going on. When we called technician he explained what was going on and we tried explaining to homeowner and she wasn't having it. Whenever there is a problem at a service call that looks like it was an improper install we need to contact insurance to make sure its going to be covered. This is routine. My technician believed the problem was an improper install of a previous company who had been to the homeowners home.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.

The technician put right on the paperwork that it was installed improperly THREE YEARS AGO! He said the installing company should come back out and re-install. Well, everybody knows no company is going to come back THREE YEARS LATER and redo their work. This is ridiculous. The insurance company assigned another company to come out and fix it which they did without reinstalling.

Review: first american home buyers protection co. assigned the contractor to repair the central AC on 07/22/15.

Since then, the contractor never show up again, I have called and asked for solution. It seems the contractor does not care at all. The summer heat is so hot and I have some health condition issue. I told them my health condition, the contract always tells me to wait.Desired Settlement: come to fix AC ASAP

Business

Response:

HERE IS WHAT IS GOING ON WITH CLAIM. HAVE UPDATED CUSTOMER EVERY STEP OF THE WAY. HAVE KEPT THEM INFORM OF EVERY MOVE.