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Quality Services Moving

10595 Furnace Rd Ste 140, Lorton, Virginia, United States, 22079-2639

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Quality Services Moving Reviews (%countItem)

I was impressed with my crew from QSM. They moved me within Arlington on a Saturday and were happy and cheerful for the entire job.

I was impressed with my crew from QSM. They moved me within Arlington on a Saturday and were happy and cheerful for the entire job.

I apologize for this long review, but I feel obligated to alert the public about this company. After 27 years in the military and 12 moves across the country and internationally, I believed that this veteran-owned company would be the right fit for us as we retired and moved from Virginia to Georgia. What ensued was a complete nightmare and the worst move of our lives. From the questionable practices of the QSM packers, the careless and incomplete load out and inventory sheets, to a complete lack of communication and coordination between different departments in that organization as they scrambled to find answers to the problems that they created, I have concluded that QSM is poorly run, does not treat its customers with information or respect, and the public should be aware before agreeing to contract with them. Their stewardship of other people’s belonging is shoddy, their workers grumble about poor pay and communication, and they are dismissive of legitimate complaints.
We had heard about QSM from a local realtor who had a good experience with them moving their family a few years back (things have obviously changed since then), and we learned that they were a veteran-owned company with experience serving the military and the US State Department. When I first met with their sales representative, I was impressed with his demeanor, confidence and thoroughness. He drew up a contract and set a tentative date for our pick-up, which was still uncertain due to my pending home sale. This complaint is not about this gentleman, but rather the moving experience that followed, which was a terrible experience from start to finish .
Once we were settled in Georgia, we established a household goods delivery date of Sunday June 30th, which was two days after we closed on our new house. This date was established and confirmed more than a month in advance. Having heard no further details about the delivery, I contacted QSM on June 26th to ask what time the truck and crew would arrive on the 30th. The dispatcher said he had no record of a delivery to Georgia on the 30th and said he would investigate. I made a call to my sales rep, and he was angry and embarrassed and also said he would find out what happened. On June 28th, I received an email from QSM saying that our crates were still in the warehouse in Lorton and had not been pulled and staged for shipment and that we’d get our household goods “sometime in the next week or so”. We moved in to our house on June 29th and then waited to find out when we’d be receiving our shipment. Finally, a new date was established for July 5th. On the day of delivery, the driver of the QSM van arrived (alone) and linked up with 2 locally hired workers. The driver announced that he had driven all night long from Wilmington, NC and was exhausted and said he needed to sleep. He immediately asked for my credit card information and then announced that he was not responsible for any part of the delivery—offloading the truck, setting up furniture/beds, or any damage that might occur that day. After ensuring he had my payment, he returned to his truck and slept for the next 9 hours. In the meantime, the 2 (non-QSM company) locals offloaded the entire truck (about 14 crates and nearly 15,000 pounds) and did a wonderful job. They most definitely could have used the help of at least two other workers but were too polite and professional to complain that the QSM driver had arrived alone and could not assist.
Throughout the day, the 2 workers kept me closely informed of any damages they found and made sure I had a chance to verify and take photos. They (and we) were very surprised at the haphazard manner in which the containers were stuffed and the lack of adequate protection/wrapping on many pieces of furniture. There was significant damage to our china cabinet with broken, caved-in glass, and the footboard to an antique queen four-poster bed was crushed, rendering the entire bed unusable. There was considerable damage and gouging to other items (German armoire, mahogany coffee table, etc, etc.), but the biggest surprise was that several pieces of furniture and other items were completely missing, to include our entire 4-poster king-size bed for our master bedroom, a triple dresser mirror, two headboards, entire boxes of tools and and multiple other things. In addition, one large wardrobe box was unloaded, but it was for someone else, so they had to put it back on the truck. We often wonder who might have received our missing items.
After more than a week of searching, QSM finally located an additional crate of mine in their warehouse and set a date of July 19th for the second delivery. When that truck arrived, there was again only one driver who had no idea what was in the crate he was delivering. His instructions were to drop off the contents of the crate and continue to another destination in Alabama. When we opened the crate, we found some, but not all, of our missing property (the 4-poster king bed was there). The driver clearly needed some help getting them off the truck and then down our 60 feet steep driveway to the house. There was no choice but to help him offload the truck, and my wife and I helped him move the king size bed in and put it together, etc. He was a friendly guy but just shrugged when I asked him how QSM expected him to perform these tasks by himself.
We submitted a claim to QSM (complete with photos, repair estimates, etc.) in October and were told by their claims department on 11 December that the claim had been reviewed, approved and sent out for payment. After many attempts and messages, I finally managed to get a claims office assistant on the phone, and he reluctantly told me the settlement amount was $432.00, but he could provide no further information. While I did not select full value replacement insurance ( with 12 moves across country and internationally, I certainly did not think I would have this kind of experience to worry about) when I signed my contract with QSM, I truly expected them to do the right thing inasmuch as possible to remedy the costs associated with their gross negligence, sloppy storage and shipping practice, and loss/damage to our property. The end result was me having to spend several thousand dollars to replace missing items or buy new beds, dressers, etc. that were damaged. After just that brief call with the claims office assistant, I sent multiple emails and left several voicemails, but all were ignored. I also wrote to QSM Owner/Founder Ed G and asked him for help us and to look into this nightmare of a move, but he never responded to my email. (I had written to him this past summer as well, but he did not respond then either). We've concluded this is a losing battle and has been a shocking experience to say the least. The bottom line is to do thorough research and be very cautious if the decision is made to contract with this company.

Quality Services Moving and Delivery Response time Feb 03, 2020

I can respond to the claims portion as for the rest it would be his word against the others. I received his claim the 1st of November signed the 31st. of October. I set up the claim and attached all the signed documents which Mr. Stine signed. The BOL, the valuation form and the rerated tariff. All showing that he waved full valuation on his contents . I proceeded with the claim review process and sent it over for payment December 11th. based on what he had paid for .60 cents a pound. I have copies of those forms however not sure how to attach them to this email.

I apologize for this long review, but I feel obligated to alert the public about this company. After 27 years in the military and 12 moves across the country and internationally, I believed that this veteran-owned company would be the right fit for us as we retired and moved from Virginia to Georgia. What ensued was a complete nightmare and the worst move of our lives. From the questionable practices of the QSM packers, the careless and incomplete load out and inventory sheets, to a complete lack of communication and coordination between different departments in that organization as they scrambled to find answers to the problems that they created, I have concluded that QSM is poorly run, does not treat its customers with information or respect, and the public should be aware before agreeing to contract with them. Their stewardship of other people’s belonging is shoddy, their workers grumble about poor pay and communication, and they are dismissive of legitimate complaints.
We had heard about QSM from a local realtor who had a good experience with them moving their family a few years back (things have obviously changed since then), and we learned that they were a veteran-owned company with experience serving the military and the US State Department. When I first met with their sales representative, I was impressed with his demeanor, confidence and thoroughness. He drew up a contract and set a tentative date for our pick-up, which was still uncertain due to my pending home sale. This complaint is not about this gentleman, but rather the moving experience that followed, which was a terrible experience from start to finish .
Once we were settled in Georgia, we established a household goods delivery date of Sunday June 30th, which was two days after we closed on our new house. This date was established and confirmed more than a month in advance. Having heard no further details about the delivery, I contacted QSM on June 26th to ask what time the truck and crew would arrive on the 30th. The dispatcher said he had no record of a delivery to Georgia on the 30th and said he would investigate. I made a call to my sales rep, and he was angry and embarrassed and also said he would find out what happened. On June 28th, I received an email from QSM saying that our crates were still in the warehouse in Lorton and had not been pulled and staged for shipment and that we’d get our household goods “sometime in the next week or so”. We moved in to our house on June 29th and then waited to find out when we’d be receiving our shipment. Finally, a new date was established for July 5th. On the day of delivery, the driver of the QSM van arrived (alone) and linked up with 2 locally hired workers. The driver announced that he had driven all night long from Wilmington, NC and was exhausted and said he needed to sleep. He immediately asked for my credit card information and then announced that he was not responsible for any part of the delivery—offloading the truck, setting up furniture/beds, or any damage that might occur that day. After ensuring he had my payment, he returned to his truck and slept for the next 9 hours. In the meantime, the 2 (non-QSM company) locals offloaded the entire truck (about 14 crates and nearly 15,000 pounds) and did a wonderful job. They most definitely could have used the help of at least two other workers but were too polite and professional to complain that the QSM driver had arrived alone and could not assist.
Throughout the day, the 2 workers kept me closely informed of any damages they found and made sure I had a chance to verify and take photos. They (and we) were very surprised at the haphazard manner in which the containers were stuffed and the lack of adequate protection/wrapping on many pieces of furniture. There was significant damage to our china cabinet with broken, caved-in glass, and the footboard to an antique queen four-poster bed was crushed, rendering the entire bed unusable. There was considerable damage and gouging to other items (German armoire, mahogany coffee table, etc, etc.), but the biggest surprise was that several pieces of furniture and other items were completely missing, to include our entire 4-poster king-size bed for our master bedroom, a triple dresser mirror, two headboards, entire boxes of tools and and multiple other things. In addition, one large wardrobe box was unloaded, but it was for someone else, so they had to put it back on the truck. We often wonder who might have received our missing items.
After more than a week of searching, QSM finally located an additional crate of mine in their warehouse and set a date of July 19th for the second delivery. When that truck arrived, there was again only one driver who had no idea what was in the crate he was delivering. His instructions were to drop off the contents of the crate and continue to another destination in Alabama. When we opened the crate, we found some, but not all, of our missing property (the 4-poster king bed was there). The driver clearly needed some help getting them off the truck and then down our 60 feet steep driveway to the house. There was no choice but to help him offload the truck, and my wife and I helped him move the king size bed in and put it together, etc. He was a friendly guy but just shrugged when I asked him how QSM expected him to perform these tasks by himself.
We submitted a claim to QSM (complete with photos, repair estimates, etc.) in October and were told by their claims department on 11 December that the claim had been reviewed, approved and sent out for payment. After many attempts and messages, I finally managed to get a claims office assistant on the phone, and he reluctantly told me the settlement amount was $432.00, but he could provide no further information. While I did not select full value replacement insurance ( with 12 moves across country and internationally, I certainly did not think I would have this kind of experience to worry about) when I signed my contract with QSM, I truly expected them to do the right thing inasmuch as possible to remedy the costs associated with their gross negligence, sloppy storage and shipping practice, and loss/damage to our property. The end result was me having to spend several thousand dollars to replace missing items or buy new beds, dressers, etc. that were damaged. After just that brief call with the claims office assistant, I sent multiple emails and left several voicemails, but all were ignored. I also wrote to QSM Owner/Founder Ed G and asked him for help us and to look into this nightmare of a move, but he never responded to my email. (I had written to him this past summer as well, but he did not respond then either). We've concluded this is a losing battle and has been a shocking experience to say the least. The bottom line is to do thorough research and be very cautious if the decision is made to contract with this company.

Quality Services Moving Response time Feb 03, 2020

I can respond to the claims portion as for the rest it would be his word against the others. I received his claim the 1st of November signed the 31st. of October. I set up the claim and attached all the signed documents which Mr. Stine signed. The BOL, the valuation form and the rerated tariff. All showing that he waved full valuation on his contents . I proceeded with the claim review process and sent it over for payment December 11th. based on what he had paid for .60 cents a pound. I have copies of those forms however not sure how to attach them to this email.

I was quoted three movers to pack and move at the price of approximately $1,300, and estimated that the move would take 4 hours.

Even though I opted for packing services, I personally packed about 5 boxes myself leading up to August 30. What was therefore left to pack was my garage (one storage shelf with a few bulk items), my kitchen (food, utensils, cookware, etc.) my living room (a small bookshelf, several decorative ornaments, etc.) and my bedroom (mostly furniture).

On Friday, August 30, two persons arrived at approximately 9:45 a.m. No explanation was given as to why there were only 2 persons even though I was quoted for 3 persons. I had to leave for about an hour and my friend stayed in the apartment while they packed. When I returned at a little after 11 a.m., very little progress was made on the packing. It was clear that these were not expert packers.

By 2:30 p.m., I grew worried. There was still a lot to pack. I called Dispatch and it was then that I was told that they couldn't send a third person because she had either quit or didn't come in that day. I asked if I would be expected to pay more than the amount I was quoted, and was told that the quoted amount would be honored, despite the extra hours.

My friend and I then started to help packing to speed up the process.

They didn't finish until approximately 8:45 p.m. that night. So what should have taken approximately 4 hours actually took 11 hours. I was charged a total of approximately $900 for the full job.

Here are the damages I've encountered so far:
There are carpet stains because they didn't wear shoe covers.
A storage cart is missing one of the caster wheels.
Glassware was packed, unwrapped, into boxes, and other heavier items were placed on top of them.
Hand-printed cloth from South Africa was packed into a box containing food items which were unwrapped. As a result, oil and honey spilled onto the cloth, which cannot be washed.

I have sent emails and a claim form with no response to date.

I was quoted three movers to pack and move at the price of approximately $1,300, and estimated that the move would take 4 hours.

Even though I opted for packing services, I personally packed about 5 boxes myself leading up to August 30. What was therefore left to pack was my garage (one storage shelf with a few bulk items), my kitchen (food, utensils, cookware, etc.) my living room (a small bookshelf, several decorative ornaments, etc.) and my bedroom (mostly furniture).

On Friday, August 30, two persons arrived at approximately 9:45 a.m. No explanation was given as to why there were only 2 persons even though I was quoted for 3 persons. I had to leave for about an hour and my friend stayed in the apartment while they packed. When I returned at a little after 11 a.m., very little progress was made on the packing. It was clear that these were not expert packers.

By 2:30 p.m., I grew worried. There was still a lot to pack. I called Dispatch and it was then that I was told that they couldn't send a third person because she had either quit or didn't come in that day. I asked if I would be expected to pay more than the amount I was quoted, and was told that the quoted amount would be honored, despite the extra hours.

My friend and I then started to help packing to speed up the process.

They didn't finish until approximately 8:45 p.m. that night. So what should have taken approximately 4 hours actually took 11 hours. I was charged a total of approximately $900 for the full job.

Here are the damages I've encountered so far:
There are carpet stains because they didn't wear shoe covers.
A storage cart is missing one of the caster wheels.
Glassware was packed, unwrapped, into boxes, and other heavier items were placed on top of them.
Hand-printed cloth from South Africa was packed into a box containing food items which were unwrapped. As a result, oil and honey spilled onto the cloth, which cannot be washed.

I have sent emails and a claim form with no response to date.

I paid a refundable $100 deposit to hold a date with Quality Services, and two days later decided to request my refund due to horrendous customer service reviews of the company, and a lack of good communication and organization from them. Christopher responded that he would refund my $100 deposit. I have not received the refund yet, and the company has stopped responding to my emails. I request a speedy refund and an apology from the company for the delay in communication and processing.

Customer Response time Sep 09, 2019

From: *** <***@***.com>Date: Sun, Sep 8, 2019 at 12:56 PMSubject: Re: Quality Services Moving & Revdex.com ComplaintTo: *** <***@myRevdex.com.org>Cc: Bill R <***@qsmoving.com>
Thank you all. Bill - I appreciate your quick response. As of 09/06/2019, the Quality Services Moving has refunded the credit card which paid the $100 deposit. *** - where do we go from here? I am satisfied with the way that Quality Services Moving has resolved my complaint.Best

We used Quality Services Moving located in Lorton, VA, for our move from Ashburn VA, to Lakeland, FL. The bid that we were given on 5/17/19 was an estimated $14801.84 for an estimated 24832 lbs. Subsequent to the bid, we sold a 3 piece BAR-B-Q set, and a 3 piece sectional. We added a pool table. When our items arrived on the first truck on June 5th, we were billed $15323.76, which we thought was the total cost of the move. [the additional charges above $14801.84 were for the pool table break down and packing two chandeliers].
When the 2nd truck arrived on June 8th, 2019, we were told that there was an additional charge of $10423.57 because our total weight was 43780 lbs, not the estimate of 24832 lbs.
We had 3 other bids for our move and all came in with a weight of 23-24,500 lbs. We had done a move to Maryland a few years earlier, and our weight was 31000 lbs. We had sold or donated a number of items [entertainment center, bedroom set, hot tub, 3 couches, two chairs, etc] so we had every reason to believe that the weight estimates were correct. [it should be noted that the estimator from QSM came to our home three times, including 12 days before the move and confirmed the estimates].
When our furniture arrived, we were appalled at the condition of our furniture and how it had been stored: Our Sleep Number bed was ROLLED up in clear plastic; a MBR mirror was partially wrapped in a blanket and the tip was stuck thru the bottom of one of our box springs; a 42 TV was blanket wrapped and had a cracked screen; the headboard from our MBR set was broken; one of the posters for the MBR bed was broken at the bottom, the canopy for the MBR bed was broken [1" metal] and they lost one of the finials and the finial base. [It should be noted that the MBR set was in their storage and still suffered severe damage]. They also damaged more than 20 other items, including expensive mirrored chests and artwork. A pole lamp was snapped in half. Two chandeliers arrived with half of the crystals lying at the bottom of the cardboard "crate" that they had constructed for the transport.
Overall, QSM was extremely negligent, failed to safe guard our items, and grossly over charged us.
E-mail correspondence from Ed Graves, the owner, has been snarky and he has shown no willingness to accept responsibility for his company's actions.
QSM failed to provide proper paperwork prior to the move in accordance with government regulations. Their attempt to collect an additional $10423.00 claiming nearly double the estimated weight is ludicrous.
I have email correspondence to support the fact that I have tried to work this out with QSM as well as the pictures of the truck supporting my claim of negligence.

I paid a refundable $100 deposit to hold a date with Quality Services, and two days later decided to request my refund due to horrendous customer service reviews of the company, and a lack of good communication and organization from them. Christopher responded that he would refund my $100 deposit. I have not received the refund yet, and the company has stopped responding to my emails. I request a speedy refund and an apology from the company for the delay in communication and processing.

Customer Response time Sep 09, 2019

From: *** <***@***.com>Date: Sun, Sep 8, 2019 at 12:56 PMSubject: Re: Quality Services Moving & Revdex.com ComplaintTo: *** <***@myRevdex.com.org>Cc: Bill R <***@qsmoving.com>
Thank you all. Bill - I appreciate your quick response. As of 09/06/2019, the Quality Services Moving has refunded the credit card which paid the $100 deposit. *** - where do we go from here? I am satisfied with the way that Quality Services Moving has resolved my complaint.Best

We used Quality Services Moving located in Lorton, VA, for our move from Ashburn VA, to Lakeland, FL. The bid that we were given on 5/17/19 was an estimated $14801.84 for an estimated 24832 lbs. Subsequent to the bid, we sold a 3 piece BAR-B-Q set, and a 3 piece sectional. We added a pool table. When our items arrived on the first truck on June 5th, we were billed $15323.76, which we thought was the total cost of the move. [the additional charges above $14801.84 were for the pool table break down and packing two chandeliers].
When the 2nd truck arrived on June 8th, 2019, we were told that there was an additional charge of $10423.57 because our total weight was 43780 lbs, not the estimate of 24832 lbs.
We had 3 other bids for our move and all came in with a weight of 23-24,500 lbs. We had done a move to Maryland a few years earlier, and our weight was 31000 lbs. We had sold or donated a number of items [entertainment center, bedroom set, hot tub, 3 couches, two chairs, etc] so we had every reason to believe that the weight estimates were correct. [it should be noted that the estimator from QSM came to our home three times, including 12 days before the move and confirmed the estimates].
When our furniture arrived, we were appalled at the condition of our furniture and how it had been stored: Our Sleep Number bed was ROLLED up in clear plastic; a MBR mirror was partially wrapped in a blanket and the tip was stuck thru the bottom of one of our box springs; a 42 TV was blanket wrapped and had a cracked screen; the headboard from our MBR set was broken; one of the posters for the MBR bed was broken at the bottom, the canopy for the MBR bed was broken [1" metal] and they lost one of the finials and the finial base. [It should be noted that the MBR set was in their storage and still suffered severe damage]. They also damaged more than 20 other items, including expensive mirrored chests and artwork. A pole lamp was snapped in half. Two chandeliers arrived with half of the crystals lying at the bottom of the cardboard "crate" that they had constructed for the transport.
Overall, QSM was extremely negligent, failed to safe guard our items, and grossly over charged us.
E-mail correspondence from Ed Graves, the owner, has been snarky and he has shown no willingness to accept responsibility for his company's actions.
QSM failed to provide proper paperwork prior to the move in accordance with government regulations. Their attempt to collect an additional $10423.00 claiming nearly double the estimated weight is ludicrous.
I have email correspondence to support the fact that I have tried to work this out with QSM as well as the pictures of the truck supporting my claim of negligence.

We used Quality Services Moving located in Lorton, VA, for our move from Ashburn VA, to Lakeland, FL. The bid that we were given on 5/17/19 was an estimated $14801.84 for an estimated 24832. Subsequent to the bid, we sold a 3 piece BAR-B-Q set, and a 3 piece sectional. We added a pool table. When our items arrived on the first truck on June , we were billed $15323.76, which we thought was the total cost of the move. [the additional charges were for the pool table break down and packing two chandeliers].
When the 2nd truck arrived on June 8th, 2019, we were told that there was an additional charge of $10423.57 because our total weight was 43780, not the estimate of 24832.
We had 3 other bids for our move and all came in with a weight of 23-24,500 lbs. We had done a move to Maryland a few years earlier, and our weight was 31000 lbs. We had sold or donated a number of items [entertainment center, bedroom set, hot tub, 3 couches, two chairs, etc] so we had every reason to believe that the weight estimates were correct. [it should be noted that the estimator from QSM came to our home three times, including 12 days before the move and confirmed the estimates].
When our furniture arrive, we were appalled at the condition of our furniture and how it had been stored: Our *** bed was ROLLED up in clear plastic; a MBR mirror was partially wrapped in a blanket and the tip was stuck thru the bottom of one of our box springs; a 42 TV was blanket wrapped and had a cracked screen; the headboard from our MBR set was broken; one of the posters for the MBR bed was broken at the bottom, the canopy for the MBR bed was broken [1" metal] and they lost one of the finials and the finial base. [It should be noted that the MBR set was in their storage and still suffered severe damage]. They also damaged more than 20 other items, including expensive mirrored chests and artwork. A pole lamp was snapped in half. Two chandeliers arrived with half of the crystals lying at the bottom of the cardboard "crate" that they had constructed for the transport.
Overall, QSM was extremely negligent, failed to safe guard our items, and grossly over charged us.
E-mail correspondence from Ed G, the owner, has been snarky and he has shown no willingness to accept responsibility for his company's actions. We were able to recover $8890.57 by filing a claim with our credit card company. However, QSM has now stopped processing our claim until this issue is settled.
QSM failed to provide proper paperwork prior to the move in accordance with government regulations. Their attempt to collect an additional $10423.00 claiming nearly double the estimated weight smacks of fraud.
I have email correspondence to support the fact that I have tried to work this out with QSM as well as the pictures of the truck supporting my claim of negligence.

Quality Services Moving and Delivery Response time Sep 04, 2019

Quality Services Moving is aware of this customers complaint and has an active claim pending. It is currently premature to respond further to this complaint as the claim and chargeback requests are going through proper procedures and channels.

Quality Services Moving and Delivery Response time Oct 17, 2019

Quality Services Moving has agreed to arbitrating this matter with ***. The repair firm has also been directed to contact *** and make necessary arrangements for repairs. *** has been notified accordingly and we look forward to resolving this matter.

Customer Response time Oct 17, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because: To date, There has nothing but rhetoric; no action . Yes, QSM did send a company to inspect the damage. I have not been given a copy of the report.That inspection was over 6 weeks ago.

If QSM refunds the $10400 in over charges and repairs and replaces the items that were lost or damaged, I will consider the matter closed. We will see if they follow through on the arbitration.
Regards

We used Quality Services Moving located in Lorton, VA, for our move from Ashburn VA, to Lakeland, FL. The bid that we were given on 5/17/19 was an estimated $14801.84 for an estimated 24832. Subsequent to the bid, we sold a 3 piece BAR-B-Q set, and a 3 piece sectional. We added a pool table. When our items arrived on the first truck on June , we were billed $15323.76, which we thought was the total cost of the move. [the additional charges were for the pool table break down and packing two chandeliers].
When the 2nd truck arrived on June 8th, 2019, we were told that there was an additional charge of $10423.57 because our total weight was 43780, not the estimate of 24832.
We had 3 other bids for our move and all came in with a weight of 23-24,500 lbs. We had done a move to Maryland a few years earlier, and our weight was 31000 lbs. We had sold or donated a number of items [entertainment center, bedroom set, hot tub, 3 couches, two chairs, etc] so we had every reason to believe that the weight estimates were correct. [it should be noted that the estimator from QSM came to our home three times, including 12 days before the move and confirmed the estimates].
When our furniture arrive, we were appalled at the condition of our furniture and how it had been stored: Our *** bed was ROLLED up in clear plastic; a MBR mirror was partially wrapped in a blanket and the tip was stuck thru the bottom of one of our box springs; a 42 TV was blanket wrapped and had a cracked screen; the headboard from our MBR set was broken; one of the posters for the MBR bed was broken at the bottom, the canopy for the MBR bed was broken [1" metal] and they lost one of the finials and the finial base. [It should be noted that the MBR set was in their storage and still suffered severe damage]. They also damaged more than 20 other items, including expensive mirrored chests and artwork. A pole lamp was snapped in half. Two chandeliers arrived with half of the crystals lying at the bottom of the cardboard "crate" that they had constructed for the transport.
Overall, QSM was extremely negligent, failed to safe guard our items, and grossly over charged us.
E-mail correspondence from Ed G, the owner, has been snarky and he has shown no willingness to accept responsibility for his company's actions. We were able to recover $8890.57 by filing a claim with our credit card company. However, QSM has now stopped processing our claim until this issue is settled.
QSM failed to provide proper paperwork prior to the move in accordance with government regulations. Their attempt to collect an additional $10423.00 claiming nearly double the estimated weight smacks of fraud.
I have email correspondence to support the fact that I have tried to work this out with QSM as well as the pictures of the truck supporting my claim of negligence.

Quality Services Moving Response time Sep 04, 2019

Quality Services Moving is aware of this customers complaint and has an active claim pending. It is currently premature to respond further to this complaint as the claim and chargeback requests are going through proper procedures and channels.

Quality Services Moving Response time Oct 17, 2019

Quality Services Moving has agreed to arbitrating this matter with ***. The repair firm has also been directed to contact *** and make necessary arrangements for repairs. *** has been notified accordingly and we look forward to resolving this matter.

Customer Response time Oct 17, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because: To date, There has nothing but rhetoric; no action . Yes, QSM did send a company to inspect the damage. I have not been given a copy of the report.That inspection was over 6 weeks ago.

If QSM refunds the $10400 in over charges and repairs and replaces the items that were lost or damaged, I will consider the matter closed. We will see if they follow through on the arbitration.
Regards

Company charged premium price, including a 500 'insurance' against breakage or damage. Multiple items damaged. company 'lost' first complaint, claimed customer rep no longer working for them and had a new one who would take our complaint. No response from him for MONTHS, until complained to owner, then told us he was in hospital. now no longer

Quality Services Moving and Delivery Response time Aug 22, 2019

Quality Services Moving did provide moving services for customer. Unfortunately, there were damages to the customer's household goods. The customer was emailed on two separate occasions the claim forms necessary to file a claim for these damages. The claim was not received until February 2019, which was incomplete as it did not include pictures. Unfortunately we did not receive the necessary documentation to process this customers claim in a timely fashion. All claims must be received within 9 months of service. Therefore, her claim was denied.

Customer Response time Aug 23, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because: the business is lying. They strung me along. They “lost” the pictures, kept on telling me that the refund was in process, then refused phone calls and did not answer emails. The business is a scam, hiding behind mikitary service and immoral practices. Reviews here ad elsewhere substantiate my assertion. This is a business whose owners habitually cheat their customers

Regards

Company charged premium price, including a 500 'insurance' against breakage or damage. Multiple items damaged. company 'lost' first complaint, claimed customer rep no longer working for them and had a new one who would take our complaint. No response from him for MONTHS, until complained to owner, then told us he was in hospital. now no longer

Quality Services Moving Response time Aug 22, 2019

Quality Services Moving did provide moving services for customer. Unfortunately, there were damages to the customer's household goods. The customer was emailed on two separate occasions the claim forms necessary to file a claim for these damages. The claim was not received until February 2019, which was incomplete as it did not include pictures. Unfortunately we did not receive the necessary documentation to process this customers claim in a timely fashion. All claims must be received within 9 months of service. Therefore, her claim was denied.

Customer Response time Aug 23, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because: the business is lying. They strung me along. They “lost” the pictures, kept on telling me that the refund was in process, then refused phone calls and did not answer emails. The business is a scam, hiding behind mikitary service and immoral practices. Reviews here ad elsewhere substantiate my assertion. This is a business whose owners habitually cheat their customers

Regards

This by far one of the worst experiences I have ever had with a business. They offered to move my elderly mother from Virginia to Ohio with a 24-48 hour turnaround on delivering her furniture. My mother wanted to go with the company as they were veteran-owned. The movers arrived and again stated it would be a maximum of 48 hours. After 2 days I called and was informed "someone" had signed a contract stipulating up to 14 days for delivery. My 80-year-old mother is stressed beyond belief without her medicine (the movers put it on the truck w/o our permission), and many essential items.
I would not recommend this business to anyone.

This by far one of the worst experiences I have ever had with a business. They offered to move my elderly mother from Virginia to Ohio with a 24-48 hour turnaround on delivering her furniture. My mother wanted to go with the company as they were veteran-owned. The movers arrived and again stated it would be a maximum of 48 hours. After 2 days I called and was informed "someone" had signed a contract stipulating up to 14 days for delivery. My 80-year-old mother is stressed beyond belief without her medicine (the movers put it on the truck w/o our permission), and many essential items.
I would not recommend this business to anyone.

After numerous calls and emails that go unanswered (the latest dated 31 Oct 2018 at 11:47AM pasted below), I am filing a Revdex.com complaint because I have received no follow-up and resolution. It appears that QSM is content with swindling customers with deceptive practices. Buyer beware.

I called one-week later (8 Nov 2018 at 5:50PM) and spoke with a gentleman who claimed to be a manager. I provided him my same issues and concerns. He placed me on hold due to an issue with a truck, came back and stated that he would follow-up with Mark who I've been emailing and not receiving anything from, as well as the accounts department.

As of today, 4 Dec. 2018, I've received nothing, but QSM still has my money.

------------------------EMAIL TEXT PASTED BELOW---------------------------------------------------

Hello Mark,

Thank you for the compiling this into a single email. Is there a manager or owner I can speak with? I ask because the estimate states the fees included move-out, storage, and drop-off. The email and estimate are attached here to keep it in one email. It appears that what you and QSM have done is charged me for each of the components individually, which now constitutes nearly double the fee. Either that is deceptive pricing or I am incorrectly being assessed fees that were to be included. An overage is to be expected, but nearly double is outright piracy.

Quality Services Moving and Delivery Response time Dec 12, 2018

Good Afternoon,

a thorough review of ***'s records has been completed.

*** was quoted a rate of $198.00 hourly for a 3 man crew, plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 Warehouse handling fee for her storage pick up. In addition to her estimate, *** purchased full valuation coverage for $105.60. Her final fees for her storage pick up were $$1,188.00 (6 hours/3 man crew) plus $198.00 travel fee, $105.60 valuation, fuel charge $20.00, $95.00 warehouse handling for a total of $1,606.60. *** was charged $100.00 and $ 1,352.50 and received a discount of $154.10 off her total moving charges.

*** then maintained a storage account with our company which included 4 storage crates/$60.00 per crate/per month and $25.00 1 Overstock storage. She maintained this storage account for 1 month and was billed $398.82 in accordance to her signed Storage Credit Card Authorization Agreement.

Finally, *** requested delivery of her storage account. Again, the hourly labor rate for a 3 man crew is $198.00, plus travel fee of $198.00, $20.00 fuel surcharge, $95.00 warehouse handling fee. Final fees for her storage delivery were $891.00 ( 4.5 hours/3 man crew) plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 warehouse handling fee for a total of $1,204.00. *** was only charged $875.00, receiving a discount of $329.00 off her total moving charges.

*** signed for and agreed to all service charges prior to any fees being assessed. All services *** requested and paid for were provided.

Quality Services Moving and Delivery Response time Jan 02, 2019

has made very serious allegations in her disagreement with our 12/12/18 response to her complaint. We stand by our original response-all moving charges are accurate for the services agreed to by *** and provided by Quality Services Moving. Additionally, as a Veteran owned company, Quality Services Moving adheres to all federal and state regulations that govern our industry. A refund of $154.10 was already provided to Ms. Bacetty; no additional refunds will be provided.

This message originally read on 12/12/2018

Good Afternoon,

a thorough review of ***'s records has been completed.

*** was quoted a rate of $198.00 hourly for a 3 man crew, plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 Warehouse handling fee for her storage pick up. In addition to her estimate, *** purchased full valuation coverage for $105.60. Her final fees for her storage pick up were $$1,188.00 (6 hours/3 man crew) plus $198.00 travel fee, $105.60 valuation, fuel charge $20.00, $95.00 warehouse handling for a total of $1,606.60. *** was charged $100.00 and $ 1,352.50 and received a discount of $154.10 off her total moving charges.

*** then maintained a storage account with our company which included 4 storage crates/$60.00 per crate/per month and $25.00 1 Overstock storage. She maintained this storage account for 1 month and was billed $398.82 in accordance to her signed Storage Credit Card Authorization Agreement.

Finally, *** requested delivery of her storage account. Again, the hourly labor rate for a 3 man crew is $198.00, plus travel fee of $198.00, $20.00 fuel surcharge, $95.00 warehouse handling fee. Final fees for her storage delivery were $891.00 ( 4.5 hours/3 man crew) plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 warehouse handling fee for a total of $1,204.00. *** was only charged $875.00, receiving a discount of $329.00 off her total moving charges.

*** signed for and agreed to all service charges prior to any fees being assessed. All services *** requested and paid for were provided.

Customer Response time Jan 11, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because:It is clear that QSM makes no bones about gouging their customers. By their responses, QSM is VERY aware that they purposefully provide low estimates to secure the business and pre-payment from unassuming customers. It is also VERY clear that while they state they are Veteran owned, QSM takes pride in taking advantage of the loved ones of active duty service members, which makes them the lowest form of cannibals.

A simple call to state that the moveout exhausted the entire pre-payment and there’s potential for increased charges, could have yielded a different outcome. Something more customer service friendly, but instead QSM operated under the veil of secrecy, which are the actions of disreputable businesses. Since that did NOT happen and QSM lacked the transparency of a reputable business, even after repeated calls and emails from me seeking clarification, it is absolutely clear that QSM had every intention to charge and keep charging me until I cried out.

QSM continues to reference the miniscule refund that I HAD TO REQUEST because their staff attempted to charge for their break time AFTER the job was completed. The refund was not the result of QSM realizing on their own that I should not have been charged. The refund was the result of me calling them on their shady business practice. Just as I am doing through this Revdex.com complaint.

Please keep in mind that my repeated queries directly to QSM went unanswered. It was not until my Revdex.com filing that now QSM became responsive. Again, the actions of an organization trying to cover their malfeasance.

QSM is disreputable and should be ashamed to reference their ownership status.

Regards

After numerous calls and emails that go unanswered (the latest dated 31 Oct 2018 at 11:47AM pasted below), I am filing a Revdex.com complaint because I have received no follow-up and resolution. It appears that QSM is content with swindling customers with deceptive practices. Buyer beware.

I called one-week later (8 Nov 2018 at 5:50PM) and spoke with a gentleman who claimed to be a manager. I provided him my same issues and concerns. He placed me on hold due to an issue with a truck, came back and stated that he would follow-up with Mark who I've been emailing and not receiving anything from, as well as the accounts department.

As of today, 4 Dec. 2018, I've received nothing, but QSM still has my money.

------------------------EMAIL TEXT PASTED BELOW---------------------------------------------------

Hello Mark,

Thank you for the compiling this into a single email. Is there a manager or owner I can speak with? I ask because the estimate states the fees included move-out, storage, and drop-off. The email and estimate are attached here to keep it in one email. It appears that what you and QSM have done is charged me for each of the components individually, which now constitutes nearly double the fee. Either that is deceptive pricing or I am incorrectly being assessed fees that were to be included. An overage is to be expected, but nearly double is outright piracy.

Quality Services Moving Response time Dec 12, 2018

Good Afternoon,

a thorough review of ***'s records has been completed.

*** was quoted a rate of $198.00 hourly for a 3 man crew, plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 Warehouse handling fee for her storage pick up. In addition to her estimate, *** purchased full valuation coverage for $105.60. Her final fees for her storage pick up were $$1,188.00 (6 hours/3 man crew) plus $198.00 travel fee, $105.60 valuation, fuel charge $20.00, $95.00 warehouse handling for a total of $1,606.60. *** was charged $100.00 and $ 1,352.50 and received a discount of $154.10 off her total moving charges.

*** then maintained a storage account with our company which included 4 storage crates/$60.00 per crate/per month and $25.00 1 Overstock storage. She maintained this storage account for 1 month and was billed $398.82 in accordance to her signed Storage Credit Card Authorization Agreement.

Finally, *** requested delivery of her storage account. Again, the hourly labor rate for a 3 man crew is $198.00, plus travel fee of $198.00, $20.00 fuel surcharge, $95.00 warehouse handling fee. Final fees for her storage delivery were $891.00 ( 4.5 hours/3 man crew) plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 warehouse handling fee for a total of $1,204.00. *** was only charged $875.00, receiving a discount of $329.00 off her total moving charges.

*** signed for and agreed to all service charges prior to any fees being assessed. All services *** requested and paid for were provided.

Quality Services Moving Response time Jan 02, 2019

has made very serious allegations in her disagreement with our 12/12/18 response to her complaint. We stand by our original response-all moving charges are accurate for the services agreed to by *** and provided by Quality Services Moving. Additionally, as a Veteran owned company, Quality Services Moving adheres to all federal and state regulations that govern our industry. A refund of $154.10 was already provided to Ms. Bacetty; no additional refunds will be provided.

This message originally read on 12/12/2018

Good Afternoon,

a thorough review of ***'s records has been completed.

*** was quoted a rate of $198.00 hourly for a 3 man crew, plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 Warehouse handling fee for her storage pick up. In addition to her estimate, *** purchased full valuation coverage for $105.60. Her final fees for her storage pick up were $$1,188.00 (6 hours/3 man crew) plus $198.00 travel fee, $105.60 valuation, fuel charge $20.00, $95.00 warehouse handling for a total of $1,606.60. *** was charged $100.00 and $ 1,352.50 and received a discount of $154.10 off her total moving charges.

*** then maintained a storage account with our company which included 4 storage crates/$60.00 per crate/per month and $25.00 1 Overstock storage. She maintained this storage account for 1 month and was billed $398.82 in accordance to her signed Storage Credit Card Authorization Agreement.

Finally, *** requested delivery of her storage account. Again, the hourly labor rate for a 3 man crew is $198.00, plus travel fee of $198.00, $20.00 fuel surcharge, $95.00 warehouse handling fee. Final fees for her storage delivery were $891.00 ( 4.5 hours/3 man crew) plus $198.00 travel fee, $20.00 fuel surcharge, $95.00 warehouse handling fee for a total of $1,204.00. *** was only charged $875.00, receiving a discount of $329.00 off her total moving charges.

*** signed for and agreed to all service charges prior to any fees being assessed. All services *** requested and paid for were provided.

Customer Response time Jan 11, 2019

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]

Complaint: ***

I am rejecting this response because:It is clear that QSM makes no bones about gouging their customers. By their responses, QSM is VERY aware that they purposefully provide low estimates to secure the business and pre-payment from unassuming customers. It is also VERY clear that while they state they are Veteran owned, QSM takes pride in taking advantage of the loved ones of active duty service members, which makes them the lowest form of cannibals.

A simple call to state that the moveout exhausted the entire pre-payment and there’s potential for increased charges, could have yielded a different outcome. Something more customer service friendly, but instead QSM operated under the veil of secrecy, which are the actions of disreputable businesses. Since that did NOT happen and QSM lacked the transparency of a reputable business, even after repeated calls and emails from me seeking clarification, it is absolutely clear that QSM had every intention to charge and keep charging me until I cried out.

QSM continues to reference the miniscule refund that I HAD TO REQUEST because their staff attempted to charge for their break time AFTER the job was completed. The refund was not the result of QSM realizing on their own that I should not have been charged. The refund was the result of me calling them on their shady business practice. Just as I am doing through this Revdex.com complaint.

Please keep in mind that my repeated queries directly to QSM went unanswered. It was not until my Revdex.com filing that now QSM became responsive. Again, the actions of an organization trying to cover their malfeasance.

QSM is disreputable and should be ashamed to reference their ownership status.

Regards

The move date was August 27, 2018. The truck arrived 2.5 hours late, the crew was slow and unprofessional, the job took almost twice as long to complete as estimated, I was overcharged by almost 50%, the company was non-responsive to my concerns until threatened with formal action, and I was basically called a liar when they did respond.

Quality Services Moving and Delivery Response time Sep 25, 2018

Good Afternoon, In light of *** complaint, we have reviewed all documents pertaining to his moving services he requested and was provided.

*** was provided an ESTIMATE which was signed for and agreed to on August 7, 2018 by ***. The ESTIMATE was based on an assessment of his household goods inventory, approximately 1,464 pounds to be moved from his old residence to new residence, approximately 10 miles away. It also included the disassembly/reassembly of bed frames, furniture, box placement, home protection measures (A copy of the estimate is attached).

The total estimate was based on 2.5 hours of labor for a 2 man crew at $130.00 per hour, however the 2 man crew completed the job in 4.75 hours. Extenuating factors which we have no control of, including traffic, can affect the estimated time frame to complete the job. A review of our GPS system at that time *** job was completed shows the travel time was 4 times higher due to unusually heavy traffic at that time.

Also, the customer stated in his complaint that the movers arrived 2.5 hours late, however based on the documents the customer signed, he was scheduled for an arrival window of 8 to 10 am. The movers did arrive during that scheduled window, at 10 am therefore *** assessment of our movers arriving 2.5 hours late is not accurate.

We will not grant *** a refund for the total cost of his move as he has requested; We provided *** with the services he requested and he is responsible for paying for said services. However, as a courtesy, we will provide *** with a refund of $130.00, equivalent to 1 hour labor rate.

Thank you for allowing us the opportunity to thoroughly address this matter.

The move date was August 27, 2018. The truck arrived 2.5 hours late, the crew was slow and unprofessional, the job took almost twice as long to complete as estimated, I was overcharged by almost 50%, the company was non-responsive to my concerns until threatened with formal action, and I was basically called a liar when they did respond.

Quality Services Moving Response time Sep 25, 2018

Good Afternoon, In light of *** complaint, we have reviewed all documents pertaining to his moving services he requested and was provided.

*** was provided an ESTIMATE which was signed for and agreed to on August 7, 2018 by ***. The ESTIMATE was based on an assessment of his household goods inventory, approximately 1,464 pounds to be moved from his old residence to new residence, approximately 10 miles away. It also included the disassembly/reassembly of bed frames, furniture, box placement, home protection measures (A copy of the estimate is attached).

The total estimate was based on 2.5 hours of labor for a 2 man crew at $130.00 per hour, however the 2 man crew completed the job in 4.75 hours. Extenuating factors which we have no control of, including traffic, can affect the estimated time frame to complete the job. A review of our GPS system at that time *** job was completed shows the travel time was 4 times higher due to unusually heavy traffic at that time.

Also, the customer stated in his complaint that the movers arrived 2.5 hours late, however based on the documents the customer signed, he was scheduled for an arrival window of 8 to 10 am. The movers did arrive during that scheduled window, at 10 am therefore *** assessment of our movers arriving 2.5 hours late is not accurate.

We will not grant *** a refund for the total cost of his move as he has requested; We provided *** with the services he requested and he is responsible for paying for said services. However, as a courtesy, we will provide *** with a refund of $130.00, equivalent to 1 hour labor rate.

Thank you for allowing us the opportunity to thoroughly address this matter.

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Address: 10595 Furnace Rd Ste 140, Lorton, Virginia, United States, 22079-2639

Phone:

+1 (888) 776-6846
+1 (703) 495-8900
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www.qsmoving.com

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